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"This volume constitutes the proceedings of the 4th Working Conference on Practice-Driven Research on Enterprise Transformation (PRET), held in Gdańsk, Poland, on June 27, 2012, as the industrial track of the 24th International Conference on Advanced Information Systems Engineering (CAiSE 2012).The topics covered include enterprise architecture, business and IT alignment, and business process management and evaluation."

"This volume presents diverse Management and Business areas of application such as decision support, segmentation of markets, CRM, product design, service personalization, organizational design, e-commerce, credit scoring, workplace integration, innovation management, business database analysis, workflow management, location of stores, etc. A wide variety of AI techniques have been applied to these areas such as multi-objective optimization and evolutionary algorithms, classification algorithms, ant algorithms, fuzzy rule-based systems, intelligent agents, Web mining, neural networks, Bayesian models, data warehousing, rough sets, etc."

"The 15 papers presented in this volume were carefully reviewed and selected from 36 submissions. They have been organized in topical sections on, knowledge management and the semantic web, business and information systems development, business, people, and systems interoperability, and business intelligence."