Hasil Pencarian  ::  Simpan CSV :: Kembali

"Penelitian ini bertujuan untuk mengetahui kualitas layanan perpustakaan dan informasi di Perpustakaan Nasional Rl berdasarkan persepsi dan harapan pemustaka pada tiga dimensi LibQuaJ+TM, yaitu service affect, library as place, dan information control. Metode penelitian yang digunakan adalah metode kuantitatif deskriptif. Teknik pengumpulan data menggunakan kuesioner dan studi kepustakaan yang relevan dan mendukung penelitian ini, dengan jumlah responden sebanyak 129 orang pemustaka. Hasil penelitian menunjukkan bahwa kualitas layanan dan informasi di Perpustakaan Nasional Rl sudah baik karena skor persepsi pemustaka lebih tinggi dari harapan minimum, walaupun belum sampai pada harapan idealnya. lni artinya pemustaka merasa puas dengan layanan yang diberikan oleh Perpustakaan Nasional Rl. Dari ketiga dimensi kualitas LibQuaJ+TM, dimensi information control (I C) adalah yang paling tinggi dengan nilai rata-rata AG 0,89, yang diikuti dimensi service affect (SA) dengan nilai rata-rata AG 0,79. lndikator kondisi perpustakaan yang selalu bersih dan dijaga dengan baik adalah yang memiliki AG positif yang paling besar yaitu sebesar 1, 16. Kekuatan layanan Perpustakaan Nasional Rl terletak pada kondisi perpustakaan yang selalu bersih dan dijaga dengan baik; waktu layanan perpustakaan yang sesuai dengan jadwal yang telah ditentukan; ruang perpustakaan yang nyaman; dan kenyamanan waktu dalam mendapatkan informasi yang dibutuhkan. Kelemahan layanan perpustakaan dan informasi Perpustakaan Nasional Rl pada koleksi e-resources dan koleksi tercetak yang belum memenuhi kebutuhan informasi pemustaka."

"[ABSTRAKDinas Kominfomas telah menetapkan target capaian tingkat kepuasan masyarakat terhadap kualitas layanan informasi publik selama periode 2013-2017. Namun, pencapaian selama tahun 2013-2014 tidak diketahui. Penelitian ini bertujuan merancang model evaluasi kualitas layanan informasi publik yang cocok diterapkan oleh Dinas Kominfomas. Penelitian ini menggunakan metode kualitatif dan kuantitatif. Tahapan penelitian meliputi tahap pengumpulan data, pengujian model, serta tahap analisis menggunakan pendekatan Confirmatory Factor Analysis dengan bantuan perangkat lunak SmartPLS. Penelitian ini menghasilkan model EPIS-Qual yang terdiri dari 10 dimensi dan 43 indikator yang dapat digunakan oleh Dinas Kominfomas untuk mengukur tingkat kepuasan masyarakat terhadap kualitas layanan informasi publik.

---

ABSTRACTKominfomas Office has set an achievement level of people's satisfaction of public information services quality during the period 2013-2017. However, the achievement during 2013-2014 is unknown. The purpose of this research is to design an evaluation model of public information services quality that suitable to be applied by the Kominfomas Office. This study uses qualitative and quantitative methods. The stages of research include data collection phase, testing the model, and analysis phase using Confirmatory Factor Analysis approach with the help of SmartPLS. This research resulted an EPIS-Qual model consisting of 10 dimensions and 43 indicators that can be used by Kominfomas Office to measure the level of people's satisfaction of public information services quality.;Kominfomas Office has set an achievement level of people's satisfaction of public information services quality during the period 2013-2017. However, the achievement during 2013-2014 is unknown. The purpose of this research is to design an evaluation model of public information services quality that suitable to be applied by the Kominfomas Office. This study uses qualitative and quantitative methods. The stages of research include data collection phase, testing the model, and analysis phase using Confirmatory Factor Analysis approach with the help of SmartPLS. This research resulted an EPIS-Qual model consisting of 10 dimensions and 43 indicators that can be used by Kominfomas Office to measure the level of people's satisfaction of public information services quality.;Kominfomas Office has set an achievement level of people's satisfaction of public information services quality during the period 2013-2017. However, the achievement during 2013-2014 is unknown. The purpose of this research is to design an evaluation model of public information services quality that suitable to be applied by the Kominfomas Office. This study uses qualitative and quantitative methods. The stages of research include data collection phase, testing the model, and analysis phase using Confirmatory Factor Analysis approach with the help of SmartPLS. This research resulted an EPIS-Qual model consisting of 10 dimensions and 43 indicators that can be used by Kominfomas Office to measure the level of people's satisfaction of public information services quality., Kominfomas Office has set an achievement level of people's satisfaction of public information services quality during the period 2013-2017. However, the achievement during 2013-2014 is unknown. The purpose of this research is to design an evaluation model of public information services quality that suitable to be applied by the Kominfomas Office. This study uses qualitative and quantitative methods. The stages of research include data collection phase, testing the model, and analysis phase using Confirmatory Factor Analysis approach with the help of SmartPLS. This research resulted an EPIS-Qual model consisting of 10 dimensions and 43 indicators that can be used by Kominfomas Office to measure the level of people's satisfaction of public information services quality.]"