Ditemukan 1180 dokumen yang sesuai dengan query
Burrows, Toby
New York : Haworth Press, 1989
027.7 BUR b
Buku Teks Universitas Indonesia Library
Colorado: Colorado Associated University Press, 1974
362.04 SYM h
Buku Teks Universitas Indonesia Library
Wilson, Jo
Nereus House: Lancaster Quay Publishing , 1994
362.106 8 WIL c
Buku Teks Universitas Indonesia Library
Chopra, Sunil, 1960-
New Jersey: Prentice-Hall, 2001
658 CHO s
Buku Teks Universitas Indonesia Library
London: Jossey-Bass, 1982
362.2 YOU
Buku Teks Universitas Indonesia Library
Lucas, Robert W.
Abstrak :
Features how-to topics for the customer service professional. This title covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. It emphasises on dealing with customer service problems and how to handle conflicts and stress.
London: McGraw-Hill, 2005
658.812 LUC c (1)
Buku Teks Universitas Indonesia Library
Youngseon, Jo
Jakarta: Elex Media Komputindo, 2017
361 YOU w
Buku Teks Universitas Indonesia Library
Messier, William F.
Boston : McGraw-Hill/Irwin, 2003
657.45 MES a (1)
Buku Teks Universitas Indonesia Library
Yaslis Ilyas
Jakarta: Djambatan, 2004
362.1 YAS w
Buku Teks Universitas Indonesia Library
Yogyakarta: Departemen Sosial B2P3KS, 2007
361.3 PEN
Buku Teks Universitas Indonesia Library