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"Business diplomacy involves developing strategies for long-term, positive relationship building with governments, local communities, and interest groups, aiming to establish and sustain legitimacy and to mitigate the risks arising from all non-commercial or exogenous factors in the global business environment. "

"This book outlines the contours of the dynamic adaptive multinational corporation based on contemporary research insights from global strategy and international business. It considers the role of corporate leadership and frontline engagement to advance responsive innovation dealing with emergent risks and opportunities in turbulent global markets."

"A sound theoretical framework presenting the conceptual path that in turn elaborates the tools necessary to explain the intertwined relationship between globalization, corporate culture, national culture and modernization is to be firstly developed. The design of this dissertation aims to embed in this theoretical framework methodologically reliable empirical data rather than fragmented personal experiences in regard to the intercultural processes within German enterprises as a result of internationalization and globalization."

"This volume highlights how the structuring of roles, interests, and power among different organizational elements, such as teams, departments, and management hierarchies (each comprised of members from different intellectual and professional backgrounds), generates various paradoxes and tensions that bring into play a set of dynamics that have an impact on learning processes.In this context, such questions often arise : how is knowledge shared in the multicultural organization? What problems and issues emerge? How do different mentalities affect people’s responses to new knowledge and new ideas? How can knowledge-sharing processes be improved? Under which conditions do ideas generated by units or groups of different cultural traditions have a chance of being heard and implemented?"

"Contents :- Preface - Chapter 1: Building and managing an effective indigenous workforce - Chapter 2: Evaluating a global sales training program - Chapter 3: A learning intervention for work engagement - Chapter 4: Success through managers program ROI study - Chapter 5: Measuring the impact of conflict management skills training - Chapter 6: Technical training case study - Chapter 7: The ROI in using colleagues as coaches - Chapter 8: Lean concepts in healthcare: a return on investment study - Chapter 9: Store operations development workshop - Chapter 10: Measuring the ROI in business performance management - Chapter 11: Developing the ROI of an online English-as-a-second-language program - Chapter 12: Consultative sales program in a telecommunications company - Chapter 13: Determining impact and ROI for knowledge management - Chapter 14: Winning every walk-in - Chapter 15: Measuring ROI in a sales force coaching program - About the editors - About the ROI Institute "

"Recent developments are challenging the traditional separation between advanced and emerging economies as host ofknowledge and production-intensive activities, respectively. Authors assess whether the co-location of R&D and manufacturing is critical for development and innovation. "

"This volume reports the results of the large international `MNEmerge' research project, financed by the European Commission, and provides an understanding of the impact of multinational enterprises on United Nations Millennium Development Goals and successive Sustainable Development Goals in developing countries. "