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"ABSTRAKPenelitian ini menganalisis efektivitas informasi electronic word of mouth eWOM dalam mempengaruhi keputusan pembelian konsumen. Kami menguji tiga konstruksi jaringan sosial online, yaitu Tie Strength, Homophily, dan Source Credibility. Konstruksi diukur menggunakan pernyataan kuesioner dan analisis regresi berganda pada ukuran sampel 516 responden. Kami menemukan bahwa Tie Strength dan Homophily mempengaruhi Source Credibility, yang pada kemudian mempengaruhi persepsi konsumen tentang informasi eWOM, sehingga menambah efektivitas eWOM. Tie Strength, Homophily, dan Source Credibility juga memengaruhi persepsi konsumen di situs web, yang memengaruhi adopsi eWOM konsumen dalam keputusan pembelian mereka.

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ABSTRACTThis study analyses the effectiveness of electronic word of mouth eWOM information to influence consumer purchase decisions. We test three online social network constructs, namely Tie Strength, Homophily, and Source Credibility. The constructs are measured using questionnaire statements and a multiple regression analysis on a sample size of 516 respondents. We found that Tie Strength and Homophily influence Source Credibility, which in turn influences consumer perceptions of eWOM information, thereby adding to eWOM 39 s effectiveness. Tie Strength, Homophily, and Source Credibility also influence consumer perceptions on a website, influencing the consumers rsquo adoption of eWOM in their purchase decisions. "

"Dengan semakin pulih dan berkembangnya sektor pariwisata di Indonesia, termasuk diantaranya heritage tourism, museum telah muncul sebagai salah satu atraksi utama yang menawarkan pengalaman budaya dan sejarah yang unik bagi wisatawan. DKI Jakarta menjadi salah satu wilayah di Indonesia yang memiliki beragam museum sebagai daya tarik pariwisata. Penelitian ini bertujuan untuk mengeksplorasi hubungan antara pengalaman wisatawan akan service quality yang dialami saat mengunjungi museum di DKI Jakarta, destination attachment yang dirasakan terhadap museum tersebut, dan intention mereka untuk terlibat dalam electronic word-of-mouth (eWOM). Data pada penelitian ini dianalisis menggunakan Partial Least Squares Structural Equation Modelling (PLS-SEM). Hasil penelitian menunjukkan bahwa service quality dengan ketiga dimensinya serta destination attachment berpengaruh positif terhadap eWOM intention wisatawan museum. Selain itu, ditemukan bahwa dimensi service quality yang paling berpengaruh terhadap eWOM intention adalah outcome quality.

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The recovery and development of the tourism sector in Indonesia, including heritage tourism, has made the museum emerge as one of the main attractions that offers a unique cultural and historical experience for tourists. DKI Jakarta is one of the regions in Indonesia that has a variety of museums as a tourism attraction. This study aims to explore the relationship between tourist experiences of service quality experienced when visiting the museum in DKI Jakarta, a destination attachment felt to the museum, and their intention to be involved in electronic word-of-mouth (eWOM). The data in this study were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results showed that service quality with all three dimensions along with destination attachment positively affected the eWOM intention of museum tourists. In addition, it was found that the most influential dimension of service quality on eWOM intention is outcome quality."

"Skripsi ini membahas mengenai faktor-faktor yang memengaruhi intensi konsumen untuk menonton Film Lokal di Bioskop. Penelitian ini didasarkan pada framework dari theory of planned behavior (TPB). Konstruk-konstruk pada TPB, seperti attitude, subjective norm, perceived behavior control, diadopsi pada penelitian ini untuk melihat apakah terdapat pengaruh signifikan pada intensi, terlebih dalam konteks intensi untuk menonton film lokal. Selain konstruk-konstruk dalam TPB, penelitian kali ini juga mengadopsi variabel lain seperti electronic word of mouth atau eWOM, Involvement, serta Film Traits sebagai variabel yang dapat memengaruhi intensi untuk menonton film lokal. Penelitian ini merupakan penelitian deskriptif menggunakan metode PLS SEM dengan data kuantitatif yang diperoleh dari 362 responden melalui kuesioner. Temuan dari studi ini menunjukan intensi menonton film lokal di bioskop dipengaruhi oleh Attitude, Subjective Norm, Perceived Behavior Control, Involvement, dan Film Traits, di mana Involvement menjadi factor yang paling berpengaruh terhadap intensi masyarakat untuk menonton film lokal (Indonesia) di bioskop.

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This thesis discusses the factors that influence consumer intentions to watch local films in cinemas. This research is based on the framework of the theory of planned behavior (TPB). The constructs on TPB, such as attitude, subjective norm, perceived behavior control, were adopted in this study to see whether there is a significant effect on intention, especially in the context of intention to watch local films. Apart from the constructs in TPB, this research also adopts other variables such as electronic word of mouth or eWOM, involvement, and film traits as variables that can influence the intention to watch local films. This research is a descriptive study using the PLS SEM method with quantitative data obtained from 362 respondents through a questionnaire. The findings from this study show that the intention to watch local films in cinemas is influenced by Attitude, Subjective Norm, Perceived Behavior Control, Involvement, and Film Traits, wherein Involvement is the most influential factor on people's intention to watch local (Indonesian) films in cinemas."

"Aplikasi pesan antar makanan memfasilitasi generasi Z untuk tetap dapat membeli makanan dari berbagai restoran tanpa perlu keluar rumah pada situasi pandemi COVID-19. Penelitian ini bertujuan untuk melihat perbedaan pengaruh antara electronic word-of-mouth (eWOM) yang bersumber dari influencer endorsement dan customer review terhadap repurchase intention, serta melihat peran kepercayaan kepada aplikasi pesan antar (electronic trust atau e-trust) sebagai mediator dalam pengaruh electronic word-of-mouth yang bersumber dari influencer endorsement dan customer review terhadap repurchase intention. Penelitian ini merupakan penelitian eksperimental randomized two-group design, post-test only yang dilakukan pada 300 partisipan generasi Z (18-25 tahun) dan merupakan pengguna lama GrabFood lebih dari dua tahun. Hasil penelitian menunjukkan bahwa terdapat perbedaan pengaruh yang signifikan dari kedua sumber eWOM terhadap repurchase intention, dengan customer review yang memiliki pengaruh terbesar. Di sisi lain, e-trust tidak terbukti berperan sebagai mediator dalam pengaruh kedua sumber eWOM terhadap repurchase intention. Dengan begitu, masih terdapat kemungkinan variabel lain yang dapat menjelaskan mekanisme yang memengaruhi repurchase intention konsumen saat mereka menerima eWOM yang bersumber dari influencer endorsement dan customer review.

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The food delivery application facilitates Generation Z to still be able to buy food from various restaurants without leaving the house during the COVID-19 pandemic situation. This study aims to see the difference of the influence between electronic word-of-mouth (eWOM) sourced from influencer endorsements and customer reviews on repurchase intention, and to see the role of trust to delivery app (electronic trust or e-trust) as a mediator in the influence of electronic word-of-mouth sourced from influencer endorsements and customer review on repurchase intention. This study is an experimental randomized two-group design, post-test only study that was conducted on 300 participants of Generation Z (18-25 years) and were long-time GrabFood users for more than two years. The results showed that there is a significant difference in the effect of both eWOM sources on repurchase intention, with customer review having the greatest influence. On the other hand, e-trust was not proven to act as a mediator in the effect of both eWOM sources on repurchase intention. That way, there is still the possibility of other variables that are able to explain the mechanism that influences consumers' repurchase intention when they receive eWOM from influencer endorsements and customer reviews.4"

"Adanya perkembangan internet yang cepat menggeserkan paradigma e-commerce menjadi social commerce (s-commerce). Salah satu platform s-commerce yang sedang marak di Indonesia adalah TikTok. Media sosial ini menawarkan penggunanya untuk melihat informasi yang tersebar pada for you page, berkomunikasi dengan satu sama lain, hingga memperbolehkan penggunanya untuk secara bebas membagikan pendapat dan informasi hingga bertransaksi terkait produk atau jasa (eWOM). Tujuan dari penelitian ini adalah untuk meneliti pengaruh dari eWOM kepada niat pembelian konsumen sehingga dapat menjadi masukan untuk s-commerce dalam mengembangkan strategi yang lebih baik untuk mendorong keterlibatan eWOM di antara pengguna s-commerce. Penelitian ini didasarkan pada teori dari Elaboration Likelihood Model (ELM), Theory of Reasoned Action (TRA), dan Social Support Theory (SST) yang diolah menggunakan Partial Least Square-Structural Equation Modelling (PLS-SEM) dengan menggunakan data kuesioner dari 228 responden. Hasil dari penelitian ini membuktikan bahwa information credibility, social support, innovativeness, website quality, dan attitude towards eWOM adalah faktor penentu eWOM Engagement di s-commerce TikTok yang kemudian Attitude towards eWOM serta eWOM Engagement mempengaruhi purchase intention pada s-commerce TikTok.

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The rapid growth of the internet has shifted the e-commerce paradigm to social commerce (s-commerce). One of the most popular s-commerce platforms in Indonesia is TikTok. This social media offers its users to view the information spread on the for you page, communicate with each other, to allow users to freely share opinions and information to transact related to products or services (eWOM). This study aimed to examine the impact of information circulating on TikTok in the form of eWOM on consumer purchase intentions. This study is based on the theory of the Elaboration Likelihood Model (ELM), Theory of Reasoned Action (TRA), and Social Support Theory (SST) which were processed using Partial Least Square-Structural Equation Modeling (PLS-SEM) using questionnaire data from 228 respondents. The results of this study prove that information credibility, social support, innovativeness, website quality, and attitude towards eWOM are the determinants of eWOM involvement in TikTok s-commerce then Attitude towards eWOM and eWOM Engagement affect consumer purchase intentions in TikTok s-commerce."

"Kementerian pariwisata menggunakan media sosial instagram untuk mempromosikan destinasi pariwisata Indonesia. Namun, terdapat tantangan dalam memilih atau menciptakan konten media sosial untuk berhasil menarik perhatian konsumen, merangsang keterlibatan konsumen dengan konten tersebut, dan memotivasi perilaku eWOM mereka. Penelitian ini bertujuan untuk mengidentifikasi dan menguji faktor-faktor langsung dan tidak langsung yang memiliki pengaruh dengan nilai gambar media sosial destinasi pariwisata yang dapat memprediksi eWOM. Dengan menggunakan Stimulus-Organism-Response (S-O-R) sebagai kerangka utama, peneliti mengintegrasikan model Ducoffe dan Elaboration Likelihood Model (ELM) untuk mempelajari pengaruh nilai gambar destinasi media sosial (hiburan, informativitas, irritation, kredibilitas, personalisasi, dan insentif) terhadap nilai yang dirasakan oleh konsumen dan eWOM melalui consumer engagement dan consumer involvement. Menggunakan metode penelitian survei, peneliti mengumpulkan data dari 213 individu dan mengolah data berbasis PLS-SEM dan mendapatkan hasil bahwa hiburan, informativitas, kredibiltas, personalisasi berdampak pada persepsi nilai gambar destinasi wisata sementara irritation dan insentif tidak memiliki pengaruh. Penelitian juga menunjukan bahwa persepsi nilai gambar destinasi wisata di media sosial tanpa adanya mediasi consumer engagement dan consumer involvement tidak memiliki pengaruh yang signifikan terhadap eWOM.

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The Ministry of Tourism uses Instagram as a social media platform to promote tourist destinations in Indonesia. However, there are challenges in selecting or creating social media content that effectively captures consumers' attention, stimulates consumer engagement with the content, and motivates their eWOM behavior. This research aims to identify and test direct and indirect factors that influence the perceived value of social media images of tourist destinations, predicting eWOM. Using the Stimulus-Organism-Response (S-O-R) framework as the primary structure, the researchers integrated Ducoffe's model and the Elaboration Likelihood Model (ELM) to examine the impact of the perceived value of social media destination images (entertainment, informativeness, irritation, credibility, personalization, and incentives) on consumer-perceived value and eWOM through consumer engagement and involvement. Employing a survey research method, the researchers collected data from 213 individuals and processed the data using the PLS-SEM approach. The results indicated that entertainment, informativeness, credibility, and personalization have an impact on the perceived value of tourism destination images, while irritation and incentives do not. The study also showed that the perceived value of tourism destination images on social media, without the mediation of consumer engagement and consumer involvement, does not have a significant influence on eWOM.

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The Ministry of Tourism utilizes the Instagram social media platform to promote tourist destinations in Indonesia. However, there are challenges in selecting or creating social media content that successfully captures consumers' attention, stimulates consumer engagement with the content, and motivates their electronic Word-of-Mouth (eWOM) behavior. This research aims to identify and test direct and indirect factors influencing the perceived value of social media images of tourist destinations, which can predict eWOM. Using the Stimulus-Organism-Response (S-O-R) as the primary framework, researchers integrate the Ducoffe model and the Elaboration Likelihood Model (ELM) to examine the impact of the perceived value of social media destination images (entertainment, informativeness, irritation, credibility, personalization, and incentives) on consumer-perceived value and eWOM through consumer engagement and involvement. The research employs a conclusive descriptive research method with purposive sampling through online questionnaires with structured self-administered questions. The survey involves 213 respondents residing in Indonesia within the last year, following the Instagram social media account Pesona Indonesia, and having visited tourist destinations after seeing posted images on Pesona Indonesia Instagram from January 2020 to the time of the study. Using Partial Least Squares Structural Equation Modeling (PLS-SEM) for data analysis, the researchers find that entertainment, informativeness, credibility, and personalization impact the perceived value of tourist destination images, while irritation and incentives do not have an effect. The study also indicates that the perceived value of tourist destination images on social media, without the mediation of consumer engagement and involvement, does not significantly influence eWOM."

"Akun Instagram @sex_is_weird merupakan salah satu dari banyak komikus daring yang aktif menyuarakan isu sosial yang dibicarakan masyarakat. Tulisan ini mengulas mengenai personal branding akun Instagram @sex_is_weird sebagai medium edukasi seksual. Perkembangan media sosial penting untuk dilihat faktor utilitasnya dalam membagikan ide atau gagasan dari pemiliknya. Akun Instagram @sex_is_weird dalam ruang lingkup user- generated content (UGC) menggunakan cerita yang dibagikan oleh pengikutnya sebagai materi unggahan untuk menyebar kepedulian terkait pentingnya edukasi seksual. Untuk menganalisis terbukanya diskusi antar pengguna media sosial yang mengikuti akun @sex_is_weird tulisan ini menggunakan konsep eWOM dalam menganalisis diskusi yang terjadi pada kolom komentar. Penelitian ini dilakukan dengan metode kualitatif dan studi literatur untuk memahami bagaimana wujud personal branding pada akun @sex_is_weird diejawantahkan.

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The Instagram account @sex_is_weird is one of the online comic accounts that actively speak up about social issues. This paper will discuss the personal branding of the Instagram account @sex_is_weird as a medium for sexual education. The utility of social media development is important for the owner of the account to share their thought or idea. @sex_is_weird Instagram account in the term of user-generated content (UGC) uses stories shared by followers as content material which spread the awareness about the importance of sexual education. To analyze the open discussion between social media users who follow the @sex_is_weird account, this paper uses the concept of eWOM to understand the discussion that occurs in the comment section. This research was conducted with qualitative methods and literature studies to understand how the @sex_is_weird is manifesting its idea."

"ABSTRAKPengguna di ruang lingkup online saat ini dapat memiliki kekuatan untuk mempengaruhi masyarakat luas dengan memunculkan komunikasi di ruang virtual yang dinamakan eWOM, dimana eWOM dibutuhkan dalam suatu program kampanye organisasi non-profit untuk mempengaruhi keterlibatan khalayak dalam mencapai misi suatu organisasi sampai pada tahap niat perilaku. Penelitian ini bertujuan untuk medeskripsikan pengaruh electronic word of mouth kampanye DietKantongPlastik terhadap pengetahuan, sikap, dan niat perubahan perilaku seseorang dalam mengurangi penggunaan plastik. Penelitian ini menggunakan konsep electronic word of mouth, knowledge, attitude, intention to change behavior, serta teori planned behavior dengan menggunakan metode penelitian kuantitatif dan survey pada 149 responden yang mengetahui gerakan diet kantong plastik. Hasilnya, penelitian menunjukkan bahwa model yang diajukan pada awal penelitian tidak dapat diaplikasikan sepenuhnya dan terdapat modifikasi model, karena terdapat pengaruh antara eWOM terhadap knowledge pengurangan penggunaan plastik sebesar 43,7, terdapat pengaruh eWOM terhadap attitude towards reduce plastic sebesar 19,8, tidak terdapat pengaruh antara eWOM terhadap intention to change behavior diet kantong plastik, terdapat pengaruh knowledge terhadap attitude towards reduce plastic sebesar 69,8, tidak terdapat pengaruh knowledge terhadap intention to change behavior dalam mengurangi penggunaan plastik, dan terdapat pengaruh attitude towards reduce plastic terhadap intention to change behavior dengan besar pengaruh 72,3. Satu-satunya yang mempengaruhi variabel intention to change behavior adalah variabel attitude towards reduce plastic, hal ini mengkonfirmasi teori planned behavior (TPB), dimana adanya pengaruh attitude terhadap intention yang akan mengarahkan kepada perilaku seseorang.

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ABSTRACTUsers in online media have the power to influence the wider community by doing communication in virtual space called eWOM, where eWOM is needed in a campaign for non profit organizations to influence audience involvement in achieving an organizations mission to the point of behavior intention. The objective of this research is to describe the influence of eWOM DietKantongPlastik campaign on peoples knowledge, attitude, and intention to change behavior in order to reduce plastic. The research used the concept of eWOM, knowledge, attitude, intention to change behavior, planned behavior theory and used quantitative approach. The sample was selected using the purposive sampling for which the sample consisted of 149 respondents who were familiar with gerakan diet kantong plastik. The data was analyzed using SEM-PLS. The result of this research showed that the proposed model in the beginning of the study cannot be fully applied and there is a modification of model, whereas eWOM has significant impact on knowledge 43,7, eWOM has significant impact to attitude towards reduce plastic 19,8, eWOM has no significant impact to intention to change behavior, knowledge has significant impact to attitude 69,8, knowledge has no significant impact to intention to change behavior, and attitude has significant impact to intention to change behavior 72,3. The only variables that has impact to intention is the attitude towards reduce plastic, this confirms the planned behaviour theory (TPB), whereas the influence of attitude towards intention will lead to ones behaviour."