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"A comprehensive training program for improving interpersonal relationships, teaching negotiation skills, resolving conflict, and strengthening assertiveness. Communication Skills Training provides complete communication skills training in one comprehensive resource. Use this step-by-step guide to enhance individual interpersonal communication abilities while improving communication and collaboration throughout your organization."

"This is a brand new, revised and expanded edition of the rich sourcebook that gives professionals everything they need to create effective business correspondence. Including an easy-to-use CD-ROM, this authoritative book contains hundreds of customizable, fully executed model letters and memos, plus style and grammar guidelines, new sections on business e-mail, and more."

"Buku yang berjudul "The AMA handbook of business letters" ini ditulis oleh Jeffrey L. Seglin. Buku ini merupakan sebuah buku panduan mengenai surat-surat yang berhubungan dengan bisnis."

"Buku yang berjudul "The McGraw-Hill handbook of business letters" ini disusun oleh Roy W. Poe. Buku ini berisikan surat-surat yang berhubungan dengan bisnis."

"Though the fundamentals of letter writing have remained the same, the way we communicate in business is constantly evolving. Whether it’s a formal printed letter or an email, the ability to write effective correspondence is essential for success—no matter what the industry. Containing more than 25 percent new material, The AMA Handbook of Business Letters provides readers with over 370 customizable model letters, divided into categories reflecting various aspects of business, including: • Sales, marketing, and public relations • Customer service • Human resources • Credit and collection • Letters to vendors and suppliers • Confirmations, requests, and replies • Permissions • And many more In addition, the book provides readers with a refresher course in the letter-writing basics, and helpful appendices listing common mistakes in grammar, word usage, and punctuation. Comprehensive—and now extensively updated—this invaluable resource provides professionals with an adaptable template for every conceivable business correspondence need.;;"

"Your company's identity, products, services, and strengths are all represented by its written communications. From business plans and sales presentations to newsletters and e-mail marketing, the way the company comes across on a page or screen can make the difference between big success and big trouble. "The AMA Handbook of Business Documents" takes the guesswork out of preparing firstclass written pieces of every type. Packed with dozens of sample documents and practical tips, this handy guide is everything you need to create: proposals; memos; e-mails; press releases; collection letters; speeches; technical, research and lab reports; sales letters; policies and procedures; warning letters; and, announcements. Suited equally to executives, entrepreneurs, managers, and administrative staff anyone charged with putting a business' intentions into words "The AMA Handbook of Business Documents" is a versatile, powerful, and indispensable toolbox."

"Dunia bisnis baik jasa maupun manufaktur tak henti-hentinya berkompetisi untuk membuat pelanggannya tetap setia pada produknya dan tidak berpaling ke produk lain. Salah satu kiat yang diyakini oleh pemasar untuk meraih hal itu tak lain dengan mencipkan sistem pelayanan yang selalu mengarah kepada customer satisfaction (kepuasan pelanggan). Kepuasan pelanggan ditentukan oleh persepsi pelanggan atas performance produk atau jasa dalam memenuhi harapan pelanggan. [1].Penelitian ini dilakukan untuk mengetahui faktor-faktor (atribut) apa saja yang mempengaruhi pilihan pelanggan terhadap penggunaan layanan komunikasi data. Bagaimana profil persaingan yang terjadi diantara berbagai provider yang ada dipasaran pada saat ini sehingga dapat diketahui siapa pesaing utama dari PT Telkom Divisi Multimedia. Kajian ini dilakukan dengan menggunakan teknik Correspondence Analysis [12].Quadrant Analysis digunakan untuk mengetahui kinerja dari masing-masing atribut layanan untuk setiap provider dan juga dapat diketahui tingkat kepentingan suatu atribut dalam sebuah layanan [7]. Informasi ini digunakan untuk menentukan strategi apa yang perlu diambil guna meningkatkan kinerja produk, sehingga memiliki daya saing di pasar.Dari hasil correspondence analysis didapat bahwa provider pesaing yang memiliki strategi dan persaingan yang paling dekat dengan PT Telkom adalah PT Aplikanusa Lintasarta, sedangkan dari hasil quadrant analysis didapat delapan dari 24 atribut yang masuk kedalam kuadran 2, dimana kinerjanya masih dibawah rata-rata sedangkan tingkat kepentingannya diatas rata-rata sehingga perlu dilakukan perbaikan.

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The world of business either service nor manufacture never stop to compete to make their customer keep loyal to their products and not turning to other product. One of the things that is believed by the marketer to achieve that is nothing else except to create a satisfying system that oriented in customer satisfaction. Customer satisfaction is determine by the customer perception of the product or service performance in fulfilling the customer hope [1].This research is to find the factors (atributes) which influence the customer choice of using the data communication services. Also to find how is the competitive profile that happen between each providers in the market nowadays so it can be define who is the main competitors of PT Telkom division Multimedia. This research is done using Correspondence Analysis technique [12].Quadrant Analysis is use to know the performance between each satisfaction atribute for each provider and also it can be use to know the level of importance of an atribute in a service [7]. This information is use to determine the strategy that need to be taken to improve the performance of the product, so it will have a competitive power in the market.From the result of correspondence analysis, it can be conclude that competitor provider which has the closest in strategy and competing with PT Telkom is PT Aplikanusa Lintasarta, And from the result of quadrant analysis there are 8 from 24 atributes which enter in quadrant 2, where the performance still under average while the level of importance is above average so it needs to be improve."

"Tujuan dari penelitian ini adalah untuk mengidentifikasi karakteristikmahasiswa atau karyawan sebagai pengguna telekomunikasi, mengetahuipemanfaatan telekomunikasi serta melihat persebaran telekomunikasi diDepok. Data penelitian merupakan data primer tahun 2009 yang diambilsecara sembarang. Metode Multiple Correspondence Analysis digunakanuntuk menemukan karakteristik mahasiswa atau karyawan sebagai penggunatelekomunikasi. Selanjutnya dilakukan pemetaan pemanfaatan alattelekomunikasi serta pemetaan proposi kepemilikan alat telekomunikasiuntuk melihat persebaran telekomunikasi di Depok. Hasil penelitianmenunjukkan bahwa terdapat beberapa perbedaan karakteristik antaramahasiswa dan karyawan sebagai pengguna telekomunikasi, pemanfaatantelekomunikasi sebagai suatu alat untuk berhubungan dengan kerabat, danpengembangan telekomunikasi yang belum merata di kota Depok.Kata kunci : telekomunikasi, karakteristik, pemanfaatan, persebaran, MultipleCorrespondence Analysis, pemetaanvii + 97 hlm.; lamp."