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"Intelligence, ambition, and skill can take you a long way to achieving your career goals-but no matter where or with whom you work, one of the factors most essential to your success is knowing how to act and interact with your colleagues. In the modern workplace, if you lack good communications skills, social savvy, and a sense of appropriate behavior, you'll be going nowhere fast. The etiquette edge gives you a clear, commonsense approach to making "good behavior" a competitive advantage. Packed with quizzes, helpful checklists, and clear examples, this practical book shows you how to: make a great impression on bosses, and get along with "enemies", deliver uncomfortable-to-convey information with tact and finesse-including condolences, turn your body language into a communication asset, register complaints without sounding like a troublemaker, skillfully schmooze your way to success...and much more rather than dwelling on dry, nitpicky rules."

"People mean business and most professionals know how important it is to get on well with others.Sometimes it's difficult to find the time or opportunity to develop soft skills, particularly when there is pressure to get jobs done. For those who don't realise it, the value of networking or relationship building should not be underestimated. This is particularly so when the economic climate is harsh and work is harder to come by. Getting on, moving up ? however you define success ? is often made easier with a little bit of help from your friends.Whether you work in a large or small organisation, have just landed your first job or have years of experience behind you, developing strong professional relationships will help you personally to progress and your company to flourish. Everyone can acquire the skill of networking and building rapport with others but it does require practice and a degree of curiosity. This book aims to inspire experienced networkers, who have many good contacts, to try new approaches or refresh their methods. If you are newly qualified and starting out on your career it will help you make the most of the many opportunities to build good relationships as you meet people in the course of your work.What have you got to lose? Give it a try ? you may enjoy the experience."

"Your success or failure is reflected in one number: the bottom line. So you'd better get a handle on the numbers that influence it. The Manager's Pocket Calculator gives you the essentials of budgeting and forecasting, financial analysis, reporting, interest and rate-of-return calculation, statistics, and more. Not just an overview, the book contains more than 100 formulas and ratios with numerical examples, spreadsheet entries, and step-by-step calculations. The Manager's Pocket Calculator trains you in the application of mission-critical business fundamentals, better preparing you to: Create and justify budgets Excel in planning meetings concerning financial performance Craft reports and presentations demonstrating financial outcomes Communicate with internal and external accounting, auditing and other financial entities An indispensable, everyday business tool, The Manager's Pocket Calculator makes you more than a manager. It makes you a powerful architect of your organization's financial stability."

"Negotiation is an essential element of almost all of our interactions - personally and professionally. This guide helps you learn how to: utilize the six key negotiating styles; harness the power of emotion in hammering out agreements; use time to your advantage; prepare like a pro and enter any negotiation from a position of strength and more."