Hasil Pencarian

Ditemukan 20 dokumen yang sesuai dengan query

Teaching large classes : usable practices from around the world

Singapore : McGrow-Hill, , 2003

371.251 TEA (1)

Buku Teks Universitas Indonesia Library

Lanen, William N., author

Fundamentals of cost accounting

New York: McGrow-Hill, 2014

657.42 LAN f (1)

Buku Teks Universitas Indonesia Library

Lucas, Robert W., author

Customer service : skills for success

Contents : The profession -- The customer service profession -- Contributing to the service culture -- Skills for success -- Verbal communication skills -- Nonverbal communication skills -- Listening to the customer -- Building and maintaining relationships -- Customer service and behavior -- Service breakdowns and service recovery -- Customer...

New York: McGrow-Hill, 2015

658.812 LUC c

Buku Teks Universitas Indonesia Library

Colquitt, Jason A., author

Organizational behavior : improving performance and commitment in the workplace

New York: McGrow-Hill, 2013

658.3 COL o

Buku Teks Universitas Indonesia Library

Christensen, Theodore E., author

Advanced financial accounting / Theodore E. Christensen, David M. Cottrell, Richard E. Bakar

Offers a presentation of the accounting and reporting principles and procedures used in a variety of business entities. This edition continues to provide strong coverage of advanced accounting topics, with clarity of presentation and integrated coverage based on continuous case examples...

New York: McGrow-Hill, 2014

657.046 CHR a

Buku Teks Universitas Indonesia Library