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"Penelitian ini bertujuan untuk menganalisis pengaruh Perceived Benefit dan Perceived Risk terhadap Purchase Intention konsumen dalam konteks layanan tiket atraksi dan hiburan melalui platform Traveloka Xperience di Indonesia, dengan mempertimbangkan peran karakteristik individu berupa Openness to Change dan Compatibility. Mengadopsi pendekatan valence framework, penelitian ini juga menambahkan dimensi Hedonic Value pada konstruk Perceived Benefit.Data dikumpulkan melalui survei terhadap 200 responden yang merupakan pengguna aktif layanan Traveloka Xperience. Analisis data dilakukan menggunakan metode Partial Least Squares Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa Perceived Benefit berpengaruh positif signifikan terhadap Purchase Intention, sementara Perceived Risk tidak menunjukkan pengaruh signifikan. Karakteristik Openness to Change memiliki pengaruh positif signifikan terhadap Perceived Benefit dan Purchase Intention, serta berpengaruh negatif signifikan terhadap Perceived Risk. Sementara itu, Compatibility berpengaruh positif signifikan terhadap Perceived Benefit dan Purchase Intention, namun tidak berpengaruh signifikan terhadap Perceived Risk. Temuan ini mengindikasikan bahwa dalam konteks layanan hiburan digital, persepsi manfaat dan nilai hedonik lebih dominan memengaruhi niat beli konsumen dibandingkan persepsi risiko. Selain itu, karakteristik individu seperti keterbukaan terhadap perubahan dan kesesuaian nilai berperan penting dalam membentuk persepsi konsumen terhadap layanan OTA. Implikasi dari penelitian ini dapat digunakan oleh penyedia layanan OTA untuk merancang strategi pemasaran yang lebih efektif dengan menekankan aspek manfaat dan kesenangan dalam penggunaan layanan.

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This study aims to analyze the influence of Perceived Benefit and Perceived Risk on consumers’ Purchase Intention in the context of attraction and entertainment ticket services offered through the Traveloka Xperience platform in Indonesia. It incorporates individual characteristics such as Openness to Change and Compatibility into the valence framework perspective. Additionally, this research extends the Perceived Benefit construct by including a Hedonic Value dimension. Data were collected through a survey of 200 respondents who are active users of Traveloka Xperience services. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings show that Perceived Benefit has a significant positive effect on Purchase Intention, while Perceived Risk does not show a significant impact. Openness to Change significantly and positively affects both Perceived Benefit and Purchase Intention, and negatively affects Perceived Risk. Meanwhile, Compatibility has a significant positive influence on Perceived Benefit and Purchase Intention, but no significant effect on Perceived Risk. These results indicate that in the context of digital entertainment services, consumers are more influenced by perceptions of benefit and Hedonic Value than by Perceived Risk. Moreover, individual characteristics such as Openness to Change and Compatibility play an important role in shaping consumer perceptions toward OTA services. The implications of this study can be used by OTA service providers to design more effective marketing strategies that emphasize enjoyment and perceived value in the customer experience."

"Penelitian ini membahas tentang faktor yang memengaruhi niat pembelian kembali pada Online Travel Agent OTA . Responden penelitian ini berjumlah 225 orang dan merupakan orang yang sudah pernah memesan hotel secara online melalui situs Traveloka dalam kurun waktu tiga bulan terakhir dengan wilayah cakupan Jakarta, Bogor, Depok, Tangerang, dan Bekasi. Pengolahan data menggunakan program LISREL 8,51. Hasil penelitian menunjukkan bahwa product related factors berpengaruh positif pada niat pembelian kembali, begitu juga dengan channel related factors yang terbukti berpengaruh positif pada niat pembelian kembali, serta channel related factors berpengaruh positif pada niat pencarian informasi, penelitian ini juga menemukan bahwa product related factors tidak berpengaruh pada niat pencarian informasi, dan niat pencarian informasi tidak berpengaruh pada niat pembelian kembali.

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This research studies the factors that affect repurchase intention on OTAs Online Travel Agent. This research sampled 225 respondents, which are people who have booked hotel stays through the website app Traveloka in the past three months, living in areas of Jakarta, Bogor, Depok, Tangerang, and Bekasi. The data was processed using the software LISREL 8.51.

This research shows that Product Related Factors have positive effect on Repurchase Intention, and Channel Related Factors have positive effect on Repurchase Intention, also Channel Related Factors have positive effect on Information Search Intention. This research also shows that Product Related Factors has no positive effect on Information Search Intention and Information Search Intention has no positive effect on Repurchase Intention."

"Pertumbuhan e-commerce di Indonesia saat ini sedang mengalami kenaikan. Salah satu dari e-commerce tersebut adalah website toko pakaian online yang menjual pakaian wanita. Penelitian ini bertujuan untuk menemukan adanya pengaruh sikap konsumen pada website toko pakaian online terhadap niat mencari informasi dan niat membeli di website tersebut. Data diperoleh degan menyebarkan kuesioner pada 200 orang responden. Hasil penelitian menunjukkan adanya pengaruh langsung yang positif dari sikap terhadap niat mencari informasi di website dan niat membeli setelah mendapatkan informasi di website.

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The e-commerce in Indonesia is growing rapidly. One of the favorite e-commerce is online clothing website, with mostly consumer gender are women. Research aims to examine the influence of attitudes toward particular clothing websites, specifically favorite ones, on information search at those web sites and on the choice to purchase items from those web sites. Data in this research is collected from the 200 respondent by spreading the questionnaire. Results showed that participants‟ attitudes toward their favorite clothing web sites had a direct, positive effect on their intentions to search for information at those web sites as well as intentions to purchase clothing items from those web sites after finding the items there."

"ABSTRAKSebagai perusahaan Online Travel Agency, Traveloka memuat ulasan online terkait pariwisata dan akomodasi untuk membantu keputusan pembelian konsumen. Penelitian ini mengajukan konsep Online Social Network (OSN) oleh Brown, Boderick, & Lee (2007) untuk mempelajari peran eWOM pada website ulasan konsumen dengan menginvestigasi pengaruhnya terhadap proses pengambilan keputusan konsumen. Metode purposive sampling digunakan pada penelitian dengan 235 responden dan dianalisis menggunakan Structural Equation Modelling (SEM). Temuan dari penelitian ini mengungkapkan bahwa tie strength mempengaruhi attitude towards the website, dan source credibility secara positif, serta homophily mempengaruhi attitude towards eWOM Information dan source credibility secara positif. Selain itu, source credibility ditemukan memiliki peran penting kepada attitude towards eWOM Information dan attitude towards the website, dan attitude towards eWOM Information selanjutnya mempengaruhi attitude towards the website dan eWOM effectiveness secara positif. Implikasi manajerial serta rekomendasi terkait temuan tersebut akan dibahas lebih lanjut untuk penelitian selanjutnya.

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ABSTRACTAs an Online Travel Agency, Traveloka provides travel and accommodation related online reviews to help consumers buying decision. This study exerts Online Social Network (OSN) model from Brown, Boderick, & Lee (20007) to study the role of eWOM on customer review website by investigating the effect on consumers decision making process. Purposive sampling was used for this research with 235 respondents and were analyzed using Structural Equation Modeling approach. Findings of this study reveals that tie strength has positive impact to attitude towards the website and source credibility, aswell as homophily has a positive impact to attitude towards eWOM Information and source credibility. Furthermore, source credibility has important role on attitude towards eWOM Information and attitude toward the website, and also attitude toward eWOM Information has a positive impact on attitude toward the website and eWOM effectiveness. Managerial implications and recommendations related to these findings are discussed for further research."

"Tren meningkatnya pariwisata pada Rencana Pembangunan Nasional Jangka Menengah (RPJM) Indonesia untuk tahun 2022-2024 menyoroti peran penting Daerah Super Prioritas (DSP) dalam meningkatkan ekonomi lokal dan infrastruktur pariwisata. Krisis yang dialami semasa pandemi mengubah paradigma pemasaran pariwisata, mendorong perusahaan untuk mengadopsi strategi digital yang lebih inovatif, terutama melalui short video marketing. Penelitian ini bertujuan untuk menganalisis dampak dan mekanisme short video marketing terhadap inspirasi dan niat perjalanan dengan mempertimbangkan karakteristik pribadi sebagai moderasi. Analisis menggunakan SPSS 27 dan SmartPLS 4.0 Data dikumpulkan melalui survei yang melibatkan 522 responden. Hasil penelitian menunjukkan bahwa presenter attractiveness, destination attractiveness, content vividness, dan video design attractiveness berpengaruh terhadap inspirasi perjalanan penonton yang pada akhirnya memengaruhi niat untuk melakukan perjalanan sedangkan karakteristik pribadi tidak signifikan memoderasi. Temuan ini memberikan wawasan penting bagi praktisi pemasaran pariwisata dalam merancang konten video yang efektif untuk menginspirasi dan memotivasi calon wisatawan.

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The increasing trend in tourism outlined in Indonesia's Mid-Term National Development Plan for the years 2022-2024 highlights the significant role of Super Priority Regions in enhancing local economies and tourism infrastructure. The crisis experienced during the pandemic has reshaped the tourism marketing landscape, prompting companies to adopt more innovative digital strategies, particularly through short video marketing. This study aims to analyze the impact and mechanisms of short video marketing on travel inspiration and intention, considering personal characteristics as moderating factors. Analysis was conducted using SPSS 27 and SmartPLS 4.0. Data were collected through a survey involving 522 respondents. The results indicate that presenter attractiveness, destination attractiveness, content vividness, and video design attractiveness significantly influence viewers' travel inspiration, which subsequently affects their travel intention, while personal characteristics do not significantly moderate these relationships. These findings provide crucial insights for tourism marketing practitioners in designing effective video content to inspire and motivate potential travelers."

"Meningkatnya penggunaan internet menjadi salah satu faktor yang membuat electronic word of mouth menjadi sumber informasi. Tujuan penelitian ini adalah untuk menganalisis pengaruh electronic word of mouth (e-WOM) dalam bentuk online review di situs Zomato terhadap minat beli konsumen. Penelitian dilakukan dengan pendekatan kuantitatif. Sampel penelitian terdiri atas 100 responden yang merupakan mahasiswa Universitas Indonesia yang berusia 18-25 tahun, pernah mengakses situs Zomato dan pernah membaca review tentang restoran yang ada di situs tersebut. Data penelitian didapatkan dengan menyebarkan kuesioner dan dianalisis menggunakan analisa regresi linear sederhana. Dari penelitian ini didapatkan hasil bahwa ada pengaruh electronic word of mouth (e-WOM) dalam bentuk online review di situs Zomato terhadap minat beli konsumen.

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The increasing of internet usage has become one of the reason why electronic word of mouth is used as information source nowadays. The objective of this research was to analyze the effect electronic word of mouth (e-WOM) in the form of online review in Zomato.com towards consumer’s puchase intention. This research applied quantitative approach. The sample of this research were 100 students of Universitas Indonesia, with the age of 18-25 years old, who had ever accessed Zomato.com and read the restaurant review written on the site. The research's datas were collected using questionnaire and analyzed using simple regression analysis. The result of this research indicated that electronic word of mouth (e-WOM) in the form of online review in Zomato.com affects consumer’s purchase intention."

"Instagram merupakan salah satu media sosial foto online dengan perkembangan paling pesat Sheldon dan Bryant, 2016 . Di Indonesia sendiri Instagram menduduki peringkat kedua sebagai media sosial dengan jumlah pengguna terbanyak APJII, 2015 . Selain menggunakan Instagram untuk berbagi foto ke sesama teman, mayoritas pengguna di Indonesia juga menggunakan Instagram untuk melakukan perdagangan online khususnya produk fashion wanita Jakpat, 2016 . Cara menggunakan Instagram oleh pengguna dapat mempengaruhi niat pembelian mereka Amornpashara, Rompho, Phadoongsitthi, 2015. Tujuan dari peneltian ini adalah untuk mengetahui pengaruh penggunaan media sosial Instagram terhadap niat pembelian dari produk fashion wanita. Selain itu hasil dari penelitian ini juga dapat dijadikan pedoman untuk menjadikan Instagram sebagai media pemasaran yang efektif bagi para local brand yang menjual produk fashion wanita. Penelitian kuantitatif ini dilakukan berdasarkan data yang diperoleh melalui kuesioner dari 201 pengguna Instagram yang merupakan seorang wanita. Data dianalisis secara statistik dengan menggunakan metode regresi linier. Hasil penelitian menunjukkan bahwa terdapat beberapa faktor yang dapat mempengaruhi niat pembelian pengguna Instagram terhadap produk fashion wanita yang dipasarkan oleh local brand, antara lain aspirational group, commercial advertising, perceived ease of use, serta recreational message. Utilitarian message juga memiliki pengaruh secara tidak langsung terhadap niat pembelian dengan dimediasi oleh utilitarian involvement.

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Instagram is one of the fastest growing social media to share online photos Sheldon and Bryant, 2016 . In Indonesia, Instagram in second place as a social media with the largest number of users APJII, 2015. In addition to using Instagram for sharing photos with friends, the majority of users in Indonesia also use Instagram to do online shopping, especially women's fashion products Jakpat, 2016. How to use Instagram by users can affect their purchase intention Amornpashara, Rompho, Phadoongsitthi, 2015.

The aim of this study is to investigate the effect of using social media Instagram on the purchase intention of women's fashion products. In addition, the results of this study can also be used as a guide to make Instagram as an effective marketing tool for local brands that sell women's fashion products. This quantitative study was conducted based on data collected via questionnaire from 201 Instagram users who are women. Data were statistically analyzed by using linear regression method.

The result of the research shows that there are several factors that can influence the intention of Instagram user's purchase of women's fashion product by local brand, such as aspirational group, commercial advertising, perceived ease of use, and recreational message. Utilitarian messages also have an indirect influence on purchase intentions mediated by utilitarian involvement."

"Kehadiran panduan dan direktori seputar restoran meningkatkan kesempatan terjadinya percakapan dalam bentuk electronic word of mouth eWOM . Fenomena ini memberikan dampak besar bagi para pemasar, khususnya di industri food and beverage karena informai eWOM terbukti dapat memengaruhi keputusan konsumsi konsumen. Penelitian ini ditujukan untuk melihat pengaruh dari percakapan dalam bentuk eWOM yang disampaikan pada fitur review Zomato terhadap intensi membeli konsumen. Untuk itu, penelitian ini mengembangkan model penelitian melalui integrasi antara konsep Information Adoption Model IAM dengan Technology Acceptance Model TAM . Model yang dikembangkan kemudian divalidasi menggunakan Structural Equation Modelling SEM berdasarkan data yang diperoleh melalui survei kepada pengguna Zomato dengan kisaran usia antara 18 hingga 34 tahun. Hasil penelitian ini mengonfirmasi bahwa kualitas, kredibilitas, kegunaan, sikap terhadap informasi, serta kesediaan mengadopsi informasi merupakan faktor-faktor eWOM yang mampu memengaruhi intensi membeli konsumen. Implikasi manajerial serta saran bagi penelitian selanjutnya juga dibahas pada penelitian ini.

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Restaurant search and discovery service have created valuable opportunities for electronic word of mouth eWOM conversations. This phenomenon impacts marketers, especially in food and beverage industry as this easily accessible information could greatly affect consumption decision. The aim of this study is to examine the influence of these conversations in Zomato rsquo s review on consumer rsquo s purchase intention. For this purpose, a conceptual model was developed based on the integration of Information Adoption Model IAM and related components of Technology Acceptance Model TAM . The new model was validated through Structural Equation Modelling SEM based on survey collected from Zomato rsquo s user with range of 18 to 34 years old. The results confirm that quality, credibility, usefulness, attitude towards information, and information adoption are the key factors of eWOM that influence consumers rsquo purchase intention. Managerial implications are discussed as well as recommendations for further research."

"ABSTRAKPerkembangan teknologi saat ini telah membawa dampak pada electronic commerce e-commerce. Shopee merupakan salah satu e-commerce pendatang baru yang berhasil memasuki daftar 5 besar dengan tingkat pertumbuhan yang cepat di Asia Tenggara. Penelitian ini bertujuan untuk mengetahui pembelajaran konsumen dari Social Commerce Component SCC yang mempengaruhi penilaian kognitif dan afektif serta bagaimana penelitian tersebut menentukan minat beli pelanggan pada situs Shopee. Variabel laten yang digunakan dalam melakukan penelitian ini, diantaranya learning from forums communities, learning from ratings reviews, learning from social recommendations, cognitive appraisal affective appraisal serta purchase intention. Pengumpulan data dilakukan melalui metode survey dengan menyebarkan kuesioner kepada 150 responden yang berusia diatas 21 tahun, walaupun belum pernah belanja di Shopee namun pernah berbelanja online selama kurang dari satu minggu terakhir, dan sudah pernah mengunjungi situs Shopee. Desain penelitian ini bersifat konklusif deskriptif dengan metode pengambilan sampel yang dipilih yaitu nonprobability sampling. Data yang telah terkumpul kemudian diolah dengan menggunakan SPSS Statistical Product and Service Solution dan SmartPLS. Hasil penelitian menujukkan bahwa pembelajaran dari forum komunitas tidak berpengaruh terhadap penilaian kognitif maupun afektif. Sedangkan pembelajaran dari ratings reviews memiliki pengaruh positif dan signifikan terhadap penilaian kognitif maupun afektif. Adapun pembelajaran dari rekomendasi sosial tidak memiliki hubungan terhadap penilaian kognitif, namun memiliki hubungan positif dan signifikan terhadap penilaian afektif. Selain itu, hubungan penilaian kognitif dan afektif terhadap minat beli pada situs Shopee menunjukkan hubungan yang positif dan signifikan.

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ABSTRACTThe current technological developments have brought impact on electronic commerce e commerce. Shopee is one of e commerce platform startups and recognized in the top 5 marketplace with an increasing growth rate in Southeast Asia. This study aims to find out the consumer learning of Social Commerce Components SCC that affects the valuations of cognitive and affective and how this study determines the purchase intention of customers on the Shopee website. The latent variables used in this study are Learning from Forums Communities, Learning from Ratings Reviews, Learning from Social Recommendations, Cognitive Appraisal, Affective Appraisal and Purchase Intention. Data is collected by using survey method to the 150 respondents aged over 21 years old who have been shopping online for less than a week either on the Shoppe website or other website and have already visited the Shopee website. The design of this study is conclusive descriptive with selected sampling method is nonprobability sampling. The data is further processed by using SPSS Statistical Product and Service Solution and SmartPLS. The results shows that the Learning from Forums Communties is not related to the both valuations of cognitive and affective. In contrast, the Learning of Ratings Reviews has significantly positif impact on the valuations of cognitive and affective. The Learning of Social Recommendations has no correlation to the cognitive valuation, but has positive and significant correlation to the affective valuation. In addition, the correlation of cognitive and affective valuations on buying interest on the Shopee website shows a positive and significant result."

"Skripsi ini membahas sikap konsumen terhadap pembelian perlengkapan/peralatan bayi dan balita. Tujuan utama dari skripsi ini membahas mengenai bagaimana tingkat penolakan resiko konsumen (risk averseness), orientasi kenyamanan konsumen (convinience orientation, dan tendensi pembelian secara impuls (impulse tendency mempengaruhi sikap konsumen serta niatan pembelian (purchase intention terhadap pembelian peralatan/perlengkapan bayi dan batita. Dalam penelitian ini, responden adalah pria ataupun wanita berusia 17-55 tahun yang bertempat tinggal di Jabodetabek dan pernah melakukan pembelian peralatan/perlengkapan bayi dan batita melalui toko online. Dari penelitian yang sudah dilakukan peneliti mendapatkan hasil bahwa Risk Averseness dan Impulse Buying masing-masing tidak memiliki pengaruh terhadap Consumer Attitude, Convinience Orientation memiliki pengaruh terhadap Consumer Atttude,sedangkan Consumer Attitude memiliki pengaruh terhadap Purchase Intention.

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This study is adopted from the study who has been done by Lee (2007) (Consumer Attitude toward Virtual Stores and it's Correlates). This study is discussing about the attitude consumer toward purchasing the needs of baby and below three years old baby. The main purpose of this study is to discuss about how risk of level consumer (risk averseness), convenience consumer's orientation (convenience orientation) and the tendency of purchase impulse (impulse tendency) influenced the attitude of consumer as well as purchase intention toward the needs of baby and below three years old baby.

In these research the respondent are men and woman on the age of 17-55 years old lived in Jabodetabek who had been purchased the needs of baby and below three years old baby by on line store.

From the research has been done previously, the researcher found the result that Risk Averseness and impulse buying hasn't influence toward the Consumer Attitude, Convenience orientation, whereas and costumer attitude each single has the influence toward costumer attitude dan purchase intention."