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"Master scheduling is the heartbeat of every manufacturing and distribution process. Done correctly it can save firms thousands of dollars and, at the same time, increase customer service and productivity. This book will help organizations establish rules of engagement and set the stage for maximum effectiveness of both Lean strategies and Six Sigma in the scheduling process. This book will draw on the author's extensive experience to describe the need for cooperation with the demand side of the organization and establish rules of engagement for high-performance results. It is a must-read for materials managers, productions supervisors and operations management executives. Donald H. Sheldon is currently president of the DHSheldon & Associates consulting firm in New York and is the author of the new book, Achieving Inventory Accuracy."

"Delivers the research-based criteria for sales teams interested in selling effectively against a business environment. This guide is suitable for professionals working with or within the sales organization who have influence on the structure, processes, policies, and culture of the sales team and the sales and service culture of the organization. "