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"Design Science Research is a powerful paradigm enabling researchers to make important contributions to society and industry. Simply stated, the goal of DSR is to generate knowledge on how to find innovative solutions to important problems in the form of models, methods, constructs and instantiations. Over the past 20 years, the design science research (DSR) paradigm has developed into an established paradigm in Information Systems Research and it is of strong uptake in many other disciplines, including Management Science and Computer Science.This book provides a collection of twelve DSR cases, presented by experienced researchers in the field. It offers readers access to real-world DSR studies, together with the authors’ reflections on their research processes. These cases will support researchers who want to engage in DSR, and represent a valuable addition to existing introductions to DSR methods and processes. Readers will learn from the hands-on experiences of respected experts who have conducted extensive DSR in a range of application contexts."

"Peningkatan penggunaan e-Commerce selama pandemi COVID-19 di Indonesia menyebabkan penggunaan jasa ekspedisi sebagai penyedia layanan pengiriman barang e-Commerce juga meningkat. Salah satu platform yang digunakan penjual e-Commerce untuk mengirim barang adalah Wehelpyou. Memahami permasalahan yang biasanya dialami pengguna saat mengirim barang menggunakan aplikasi Wehelpyou dari sisi user interface/user experience melalui pendekatan kualitatif dan kuantitatif dengan metode penelitian mixed methods research design diharapkan dapat meningkatkan kualitas serta jasa yang diberikan Wehelpyou. Pendekatan kualitatif menggunakan data kuesioner daring yang memiliki open-ended questions serta data yang diperoleh dari usability testing dan pendekatan kuantitatif penelitian ini menggunakan data kuesioner daring yang memiliki close-ended questions dan system usability scale. Setelah data tersebut dikumpulkan, data dianalisis kemudian penulis memperbaiki desain aplikasi saat ini dengan merancang desain antarmuka alternatif yang disesuaikan dengan prinsip desain interaksi. Secara keseluruhan, hasil evaluasi yang didapatkan dari desain antarmuka alternatif bersifat positif karena penulis mendapatkan nilai SUS 84,75 dan semua responden UT dapat menyelesaikan skenario yang sudah disusun. Hal ini menunjukkan pengguna cukup puas dan mendapatkan kesan yang baik dari hasil rancangan desain antarmuka alternatif fitur delivery aplikasi Wehelpyou.

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Since the beginning of March 2020, the COVID-19 pandemic forced most activities in Indonesia to be conducted online. As a result, demand for delivery services grew exponentially as individuals were obliged to stay inside for their safety by the government. One of the delivery service platforms that capitalized on the influx of demand is known as Wehelpyou. The purpose of this research is to find out the user’s problems related to interface/user experience that usually occur when a user is using Wehelpyou’s mobile application through qualitative and quantitative approaches using mixed methods research design. The research is done so that the problems can be fixed, and customers can use the application easily, also feel satisfied with the service given by Wehelpyou through its mobile application. The qualitative approach uses the data gathered from open-ended questions in the online questionnaire and usability testing results. On the other hand, the quantitative approach uses data from close-ended questions in the online questionnaire and system usability scale results. The usability evaluation of the application's alternative design result shows that participants are quite satisfied and give positive feedbacks towards the design because the SUS score achieved is 84.75 and all the UT participants can complete the scenarios given."

"Konsep design system berangkat dari kebutuhan dari organisasi teknologi informasi untuk menerapkan komponen produk yang bersifat reusable, konsisten, dan mudah untuk dijaga. Beberapa tahun terakhir, banyak organisasi yang menerapkan kosnsep design system ini untuk meningkatkan kualitas dari produk yang mereka hasilkan. PT. Nusa Satu Inti Artha atau yang biasa disebut DOKU sedang menghadapi masalah consistency pada design dan penerapan kode pada bagian frontend dari produk mereka. Maka dari itu, sebuah design system dibutuhkan sebagai suatu penerapan single source of truth baik dari sisi desain maupun code. Untuk membuat sebuah design system ada faktor unik yang perlu diperhatikan untuk memastikan pembuatan design system menjadi berdampak kuat pada organisasi tersebut. Faktor unik tersebut adalah timing, team dan project. Dalam konteks timing, DOKU sudah berumur lebih dari 8 tahun. Organisasi DOKU sudah memiliki lebih dari 20 tim engineer. Dari sisi project structure, design system ini nantinya diharapkan menjadi single source of truth baik untuk implementasi pada produk web dan mobile. Proses pembuatan design system ini akan menggunakan metodologi design science research dan atomic design. Dalam membuat artifak design system, metodologi design science research digunakan. Artifak dalam konteks ini adalah design system untuk DOKU. Disisi lain atomic design merupakan sebuah metodologi yang dikembangkan oleh Brad Frost untuk mengembangkan atau membuat sebuah design system. Atomic design dibagi menjadi komponen yang lebih kecil yaitu atom, molecule, dan organisms. Untuk menghasilkan design system yang baik, metodologi ini tidak bersifat berurutan bisa bersifat bolak balik dari tiap tahap tahapnya. Hasil akhir dari penulisan skripsi ini adalah sebuah design system yang fokus terhadap bidang user interface dan implementasinya, yang dibuat untuk memenuhi kebutuhan para engineer DOKU.

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The concept of system design departs from an IT organization's need to implement product components that are reusable, consistent, and easy to maintain. In recent years, many organizations have implemented this concept design system to improve their products' quality. PT. Nusa Satu Inti Artha, commonly known as DOKU, faces consistency problems in designing and implementing code on the front end of their product. Therefore, we need to apply a single source of truth in terms of design and code, namely, a design system. To create a design system, unique factors need to be considered to ensure that the organization's design system is made impactful. The unique factors are timing, team, and project. In terms of timing, DOKU is more than eight years old. The DOKU organization already has more than 20 engineering teams. In terms of project structure, this system design is expected to become a single source of truth both for web and mobile products. The process of making this design system will use design science research methodology and atomic design. Design science research is a methodology used to create information systems to build an artifact. The artifact in this context is the design system for DOKU. On the other hand, atomic design is a methodology developed by Brad Frost to develop or create a design system. Atomic design is divided into smaller components, namely atoms, molecules, and organisms. These two methodologies are not sequential to reiterate the existing process to produce an impactful design system. The final result of this thesis is a design system that is focused on the user interface area and its implementation designed to meet the needs of DOKU engineers."

"This book constitutes the proceedings of the International Conference on E-business and Strategy, iCETS 2012, held in Tianjin, China, in August 2012. The 65 revised full papers presented were carefully reviewed and selected from 231 submissions. The papers feature contemporary research on developments in the fields of e-business technology, information management systems, and business strategy. Topics addressed are latest development on e-business technology, computer science and software engineering for e-business, e-business and e-commerce applications, social networking and social engineering for e-business, e-business strategic management and economics development, e-business education, entrepreneurship and e-learning, digital economy strategy, as well as internet and e-commerce policy."

"ABSTRAKPerkembangan internet diikuti perilaku khalayak di ranah digital, memberikan peluang bagi perkembangan biro iklan digital. Dengan menggunakan pendekatan kualitatif, penelitian ini membahas pandangan biro iklan kategori digital Edge Asia Indonesia terhadap kampanye digital sebagai salah satu upaya pemasaran dengan batasan lingkup berupa proses pembuatan strategi dan implementasinya. Implementasi dari strategi kampanye digital yang dapat meraih angka yang cukup memuaskan membuat biro iklan merekomendasikan penggunaan lahan digital dalam upaya pemasaran, namun tidak semua brand atau kampanye dapat menggunakan lahan digital seutuhnya, sehingga dibutuhkan pemahaman terhadap tujuan dari strategi pemasaran awal sebelum menentukan pemilihan kanal pemasaran.

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ABSTRACTThe growth of internet followed by the audience behavior in digital land, gives possibilities for the rise of digital agencies. Using qualitative approach, this research aims to comprehend on how Edge Asia Indonesia digital agency perceives the digital campaign as one of the marketing tools with the limitations such as the strategy making process and the implementation. The result of the digital campaign has become one of the reasons why the agency recommends marketers to use digital land as one of their marketing tools considering the whole marketing strategy to keep the product position. "

"This new Edition of Electronic Commerce is a complete update of the leading graduate level/advanced undergraduate level textbook on the subject. Electronic commerce (EC) describes the manner in which transactions take place over electronic networks, mostly the Internet. It is the process of electronically buying and selling goods, services, and information. Certain EC applications, such as buying and selling stocks and airline tickets online, are reaching maturity, some even exceeding non-Internet trades. However, EC is not just about buying and selling; it also is about electronically communicating, collaborating, and discovering information. It is about e-learning, e-government, social networks, and much more. EC is having an impact on a significant portion of the world, affecting businesses, professions, trade, and of course, people. The most important developments in EC since 2014 are the continuous phenomenal growth of social networks, especially Facebook , LinkedIn and Instagram, and the trend toward conducting EC with mobile devices. Other major developments are the expansion of EC globally, especially in China where you can find the world's largest EC company. Much attention is lately being given to smart commerce and the use of AI-based analytics and big data to enhance the field. Finally, some emerging EC business models are changing industries (e.g., the shared economy models of Uber and Airbnb). The 2018 (9th) edition, brings forth the latest trends in e-commerce, including smart commerce, social commerce, social collaboration, shared economy, innovations, and mobility"

"Klinik Vocation Wellness Center Universitas Indonesia (VWC UI) merupakan klinik rehabilitasi medik yang berada di bawah naungan Program Studi Vokasi UI. Klinik VWC UI menghadapi permasalahan terkait kompleksitas proses bisnis dan dokumen rekam medis. Sistem yang ada saat ini belum bisa membantu tenaga kesehatan di VWC UI untuk menyelesaikan pekerjaan terkait proses bisnis dan dokumen rekam medis (Perceived Usefulness). Upaya digitalisasi rekam medis yang sebelumnya pernah dilakukan pun belum dapat membuahkan hasil karena penggunaannya yang sulit (Perceived Ease of Use). Permasalahan kompleksitas dan risiko-risiko dari dokumen rekam medis yang masih berbentuk fisik menghambat dan mengurangi efisiensi pelaksanaan operasional klinik (Perceived Efficiency). Penelitian ini bertujuan untuk membangun sebuah sistem informasi kesehatan untuk membantu klinik VWC UI dalam menghadapi permasalahan yang dialami. Penelitian ini menggunakan metodologi Design Science Research (DSR) dalam pengembangannya. Tahapan DSR yang dilakukan dalam penelitian ini adalah awareness of problem, suggestion, development, evaluation, dan conclusion. Manfaat dari penelitian ini adalah proses pengelolaan layanan kesehatan klinik VWC UI yang lebih mudah dan efisien dari saat ini. Permasalahan dari klinik diidentifikasi dengan melakukan studi literatur, wawancara, observasi, dan analisis proses bisnis klinik saat ini. Dari temuan masalah, Sistem Informasi Klinik VWC UI dibuat sebagai usulan solusi. Pengembangan SIK ini dilakukan dengan metode prototyping, yang dilanjutkan dengan evaluasi kuesioner Usability Testing (UT), User Acceptance Test (UAT), dan evaluasi Post-Study System Usability Questionnaire (PSSUQ) dengan evaluasi kuantitatif tambahan. Pada evaluasi UAT, terdapat satu skenario yang tidak sukses dalam pengujiannya, yang selanjutnya diperbaiki sebelum pelaksanaan UAT responden lain. Tingkat pengalaman pengguna dari hasil evaluasi UT sudah baik terlihat dari rata-rata waktu pelaksanaan skenario yang singkat dan tingkat kesulitan skenario yang rendah. Kemudian, hasil evaluasi sistem secara keseluruhan dari instrumen PSSUQ dan kuantitatif tambahan secara berurutan adalah 1,75 dan 1,676. Hasil dari penelitian ini membuktikan bahwa sistem yang dikembangkan dapat mendukung penyelesaian pekerjaan (Perceived Usefulness) dengan baik, memiliki fitur yang mudah dipahami (Perceived Ease of Use), dan meningkatkan efisiensi (Perceived Efficiency) operasional klinik.

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Vocation Wellness Center Universitas Indonesia (VWC UI) is a medical rehabilitation clinic directly managed by The Vocational Education Program of Universitas Indonesia. The VWC UI clinic faces problems related to the complexity of business processes and medical record documents. The current system has not been able to help health workers at VWC UI to complete work related to business processes and medical record documents (Perceived Usefulness). Previous efforts to digitize medical records have not been able to produce results due to their difficult use (Perceived Ease of Use). Problems of complexity and risks from medical record documents that are still in physical form hinder and reduce the efficiency of clinic operations (Perceived Efficiency). This research aims to build a health information system to help the VWC UI clinic in dealing with the problems experienced. This research uses the Design Science Research (DSR) methodology in its development. Problems from the clinic were identified by conducting literature studies, interviews, observations, and analyzing the clinic's current business processes. From the problem findings, the VWC UI clinical information system was created as a proposed solution. The development of this clinical information system was carried out using the prototyping method, followed by Usability Testing (UT) evaluation, User Acceptance Test (UAT), and Post-Study System Usability Questionnaire (PSSUQ) evaluation with additional quantitative evaluation. There was one scenario that was not successful in the UAT which was subsequently corrected before conducting other respondents’. The UT result shows that the usability level is good as proven by the quick average completion time and the low scenario difficulty score. Then, the overall system evaluation scores from the PSSUQ and additional quantitative instruments are respectively 1.75 and 1.676. The results of this study proved that the developed system can support the completion of work (Perceived Usefulness) better, has features that are easy to use (Perceived Ease of Use), and increases the efficiency (Perceived Efficiency) of the clinic’s operations."

"Klinik Vocation Wellness Center Universitas Indonesia (VWC UI) merupakan klinik rehabilitasi medik yang berada di bawah naungan Program Studi Vokasi UI. Klinik VWC UI menghadapi permasalahan terkait kompleksitas proses bisnis dan dokumen rekam medis. Sistem yang ada saat ini belum bisa membantu tenaga kesehatan di VWC UI untuk menyelesaikan pekerjaan terkait proses bisnis dan dokumen rekam medis (Perceived Usefulness). Upaya digitalisasi rekam medis yang sebelumnya pernah dilakukan pun belum dapat membuahkan hasil karena penggunaannya yang sulit (Perceived Ease of Use). Permasalahan kompleksitas dan risiko-risiko dari dokumen rekam medis yang masih berbentuk fisik menghambat dan mengurangi efisiensi pelaksanaan operasional klinik (Perceived Efficiency). Penelitian ini bertujuan untuk membangun sebuah sistem informasi kesehatan untuk membantu klinik VWC UI dalam menghadapi permasalahan yang dialami. Penelitian ini menggunakan metodologi Design Science Research (DSR) dalam pengembangannya. Tahapan DSR yang dilakukan dalam penelitian ini adalah awareness of problem, suggestion, development, evaluation, dan conclusion. Manfaat dari penelitian ini adalah proses pengelolaan layanan kesehatan klinik VWC UI yang lebih mudah dan efisien dari saat ini. Permasalahan dari klinik diidentifikasi dengan melakukan studi literatur, wawancara, observasi, dan analisis proses bisnis klinik saat ini. Dari temuan masalah, Sistem Informasi Klinik VWC UI dibuat sebagai usulan solusi. Pengembangan SIK ini dilakukan dengan metode prototyping, yang dilanjutkan dengan evaluasi kuesioner Usability Testing (UT), User Acceptance Test (UAT), dan evaluasi Post-Study System Usability Questionnaire (PSSUQ) dengan evaluasi kuantitatif tambahan. Pada evaluasi UAT, terdapat satu skenario yang tidak sukses dalam pengujiannya, yang selanjutnya diperbaiki sebelum pelaksanaan UAT responden lain. Tingkat pengalaman pengguna dari hasil evaluasi UT sudah baik terlihat dari rata-rata waktu pelaksanaan skenario yang singkat dan tingkat kesulitan skenario yang rendah. Kemudian, hasil evaluasi sistem secara keseluruhan dari instrumen PSSUQ dan kuantitatif tambahan secara berurutan adalah 1,75 dan 1,676. Hasil dari penelitian ini membuktikan bahwa sistem yang dikembangkan dapat mendukung penyelesaian pekerjaan (Perceived Usefulness) dengan baik, memiliki fitur yang mudah dipahami (Perceived Ease of Use), dan meningkatkan efisiensi (Perceived Efficiency) operasional klinik.

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Vocation Wellness Center Universitas Indonesia (VWC UI) is a medical rehabilitation clinic directly managed by The Vocational Education Program of Universitas Indonesia. The VWC UI clinic faces problems related to the complexity of business processes and medical record documents. The current system has not been able to help health workers at VWC UI to complete work related to business processes and medical record documents (Perceived Usefulness). Previous efforts to digitize medical records have not been able to produce results due to their difficult use (Perceived Ease of Use). Problems of complexity and risks from medical record documents that are still in physical form hinder and reduce the efficiency of clinic operations (Perceived Efficiency). This research aims to build a health information system to help the VWC UI clinic in dealing with the problems experienced. This research uses the Design Science Research (DSR) methodology in its development. Problems from the clinic were identified by conducting literature studies, interviews, observations, and analyzing the clinic's current business processes. From the problem findings, the VWC UI clinical information system was created as a proposed solution. The development of this clinical information system was carried out using the prototyping method, followed by Usability Testing (UT) evaluation, User Acceptance Test (UAT), and Post-Study System Usability Questionnaire (PSSUQ) evaluation with additional quantitative evaluation. There was one scenario that was not successful in the UAT which was subsequently corrected before conducting other respondents’. The UT result shows that the usability level is good as proven by the quick average completion time and the low scenario difficulty score. Then, the overall system evaluation scores from the PSSUQ and additional quantitative instruments are respectively 1.75 and 1.676. The results of this study proved that the developed system can support the completion of work (Perceived Usefulness) better, has features that are easy to use (Perceived Ease of Use), and increases the efficiency (Perceived Efficiency) of the clinic’s operations."