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"ABSTRAKPenelitian ini bertujuan untuk mengetahui faktor dari online impulsive buying dalam perspektif impulse shopper dan system users. Impulse buying merupakan pembelian yang tidak direncanakan yang merupakan hasil dari perbandingan dari niat awal pembelian dengan apa yang benar-benar dibeli. Dengan perkembangan teknologi maka pola pembelian pun juga sedikit banyak bergeser ke arah digital dengan memanfaatkan gawai. Penelitian ini berusaha melihat faktor mana saja yang dinilai signifikan dalam mempengaruhi konsumen sehingga melakukan pembelian tiba-tiba. Faktor dari online impulse buying sendiri dapat dilihat dari flow experience, perceived usefulness, dan trust. Flow experience dapat dijelaskan oleh dimensi concentration, perceived control, dan perceived enjoyment dan juga dapat dilihat dari pengaruh variabel web skills dan challenges. Perceived usefulness dapat dilihat dari pengaruh variabel website design dan trust. Sementara itu, trust dapat dijelaskan oleh dimensi benevolence, competence, dan integrity. Penelitian ini berhasil mengumpulkan 433 responden dengan kriteria pernah mengalami pembelian impulsif di situs belanja. Pengolahan data di penelitian ini menggunakan metode Partial Least Square PLS . Hasil penelitian menunjukkan bahwa hanya flow experience yang mempengaruhi secara positif dari online impulse buying.

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ABSTRACTThis research aims to determine the factors of online impulsive buying in the perspective of impulse shopper and system users. Impulse buying is an unplanned purchase which is the result of a comparison between the initial intentions of purchase with what is actually purchased. With the development of technology, the pattern of purchase was also a bit much shift toward digital by utilizing the device. This study tried to see which factors are considered significant in influencing consumers to make a sudden purchase. Factors of online impulse buying itself can be seen from flow experience, perceived usefulness, and trust. Flow experience can be explained by the dimensions of concentration, perceived control, and perceived enjoyment and can also be seen from the variables of web skills and challenges. Perceived usefulness can be seen from variables of website design and trust. Meanwhile, trust can be explained by the dimensions of benevolence, competence, and integrity. This research succeeded in collecting 433 respondents with the criteria of having experienced in impulsive purchased on shopping sites. Data processing in this research using Partial Least Square PLS method. The results show that only the flow experience that affects positively from online impulse buying. "

"Masifnya penetrasi internet telah mengubah perilaku konsumen dari berbelanja melalui store fisik menjadi belanja online. Sebagian besar konsumen menunjukkan perilaku online impulse buying atau pembelian secara spontan tanpa adanya perencanaan saat berbelanja online. Perilaku impulse buying dapat terjadi karena adanya stimulus, seperti website quality, sales promotion, dan online payment use. Oleh karena itu, penelitian ini bertujuan untuk menganalisis pengaruh website quality terhadap online impulse buying yang dimoderasi dengan sales promotion dan online payment use pada konsumen produk kecantikan dan perawatan di Kanal LazMall Lazada pada wilayah Jakarta. Penelitian menggunakan pendekatan kuantitatif melalui teknik purposive sampling pada 165 responden yang didapatkan melalui online questionnaire. Hasil penelitian menunjukkan bahwa website quality berpengaruh secara signifikan terhadap online impulse buying. Namun, tidak terdapat pengaruh signifikan pada sales promotion dan online payment use terhadap online impulse buying. Selanjutnya, sales promotion dan online payment use tidak memoderasi hubungan antara website quality dan online impulse buying.

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The massive penetration of the internet has changed consumer behavior from shopping through physical stores to online shopping. Most consumers show impulse buying online behavior or buy certain products spontaneously without careful consideration when shopping online. Impulse buying behavior can occur due to stimuli, such as website quality, sales promotion, and online payment use. Therefore, this study aims to analyze the effect of website quality on online impulse buying moderated by sales promotion and online payment use for consumers of beauty and personal care products in the LazMall Channel Lazada in the Jakarta area. The study used a quantitative approach through purposive sampling technique on 165 respondents, who were obtained through an online questionnaire. The results showed that website quality had a significant effect on online impulse buying. However, there is no significant effect on sales promotion and online payment use on online impulse buying. Furthermore, sales promotion and online payment use do not moderate the relationship between website quality and online impulse buying."

"Tujuan dari penelitian ini adalah untuk mengetahui pengaruh Consumer perceived value yaitu nilai utilitarian, nilai hedonis dan conditional value terhadap perilaku pembelian impulsif mereka dalam konteks mobile commerce (m-commerce). Selain itu, kami menguji efek moderasi pengaruh interpersonal pada hubungan antara nilai yang dirasakan pelanggan dan IBB mereka. Penelitian ini mengumpulkan 469 warga negara Indonesia yang memiliki aplikasi Shopee dan melakukan pembelian barang dalam tiga bulan terakhir. Data primer yang terkumpul dalam penelitian ini kemudian diolah dengan menggunakan teknik Structural Equation Model berbasis Partial Least Square (SEM-PLS). Temuan menunjukkan bahwa lingkungan m-commrece yaitu portabilitas dan daya tarik visual memiliki pengaruh yang cukup besar pada nilai-nilai yang dirasakan konsumen yaitu nilai utilitarian, nilai hedonis dan conditional value. Bahwa persepsi konsumen baik nilai hedonis dan utilitarian memiliki efek yang signifikan dan langsung pada IBB mereka. Namun conditional value tidak berdampak langsung pada IBB sementara berdampak langsung pada nilai utilitarian dan nilai hedonis lainnya. Selain itu, IBB tidak terpengaruh oleh dampak interaksi nilai hedonis yang dirasakan dan pengaruh interpersonal. Temuan ini menawarkan rekomendasi penting untuk perusahaan m-commerce yang ingin meningkatkan IBB konsumen.

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The purpose of this study is to determine the effect of consumers perceived values that is utilitarian value, hedonic value and conditional value on their impulse buying behavior (IBB) in the context of mobile commerce (m-commerce). Additionally, we examine the moderating effect of interpersonal influence on the association between customers' perceived value and their IBB. This study collected 469 of Indonesian citizen who owns Shopee application and have purchase item(s) in the last three months. The primary data collected in this study then processed using the Structural Equation Model based Partial Least Square (SEM-PLS) technique. The findings indicate that environmental cues of m-commerce which is portability and visual appeal have a considerable effect on consumers' perceived values that is utilitarian value, hedonic value and conditional value. That consumers' perceptions of both hedonic and utilitarian value have a significant and direct effect on their IBB. Yet conditional value does not have direct impact on IBB while having direct impact on the other utilitarian value and hedonic value. Additionally, IBB is not affected by the interaction impact of perceived hedonic value and interpersonal influence. The findings offer critical recommendations to m-commerce companies looking to increase consumer IBB."