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"ABSTRACTPenerimaan pajak di Indonesia yang masih rendah mendorong Dirjen pajak melakukan reformasi perpajakan demi meningkatkan pelayanan untuk mendapatkan pendapatan negara dari pajak yag lebih tinggi. Pembentukan 10 pilot project perbaikan pelayanan dengan KPP Pratama Serpong menempati urutan terendah dalam tax ratio. Penelitian ini membahas mengenai Kualitas Pelayanan Pajak di KPP Pratama Serpong dengan menggunakan teori dari Gronroos untuk mencari indicator kualitas pelayanan. Penelitian ini menggunakan pendekatan kuantitatif melalui kuesioner yang deisebar kepada Wajib Pajak KPP Pratama Serpong. Pajak seagai sumber penerimaan negara terbesar saat ini sepatutnya dioptimalkan pendapatannya untuk mendukung pembangunan negara. Hasil dari penelitian ini menunjukan Wajib Pajak masih merasakan kesulitan dalam hal melaporkan pajak masing-masing, terutama terkait pelayanan langsung oleh petugas. Kurang sigapnya petugas serta tidak tersedianya petugas yang memadai dinilai menjadi sebuah kekurangan yang patut diperbaiki. Selain itu, sikap petugas kepada Wajib Pajak yang kurang bersahabat juga menjadi ketidaknyamanan tersendiri. Disisi lain banyak Wajib Pajak yang baru sekali datang ke KPP Pratama untuk melaporkan SPT dan tidak tahu bagaimana sistematika dalam melaporkan SPT.

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ABSTRACTQuality Analysis Tax Service of Individual Taxpayer Low tax revenues u in Indonesia and encourage the Directorate General of Taxation to reform taxation to improve services to obtain state revenues from higher taxes. The establishment of 10 pilot project service improvements with KPP Pratama Serpong ranks lowest in thetax ratio. This study discusses The Quality of Tax Service in KPP Pratama Serpong by using theory from Gronroos to find the indicator of service quality. This study uses a quantitative approach through questionaires distributed to taxpayers KPP Pratama Serpong. Taxes as the largest revenue source of the country at this time should be optimized revenue to support the developmentof country. The results of this study indicate taxpayer still feel difficulty in terms of reporting their own taxes, especially related to direct services by officers. The lack of alertness of the officers and the unavailability of adequate officers is considered to be a deficiency that should be improved. In addition, the attitude of officer to taxpayers who are less friendly also be a discomfort. On the other hand many new taxpayer wants came to KPP Pratama to report the SPT and do not know how to systematics in reporting tax return."

"ABSTRAKKebijakan Biaya Jabatan ditujukan menjadi pengurang penghasilan dalam perhitungan Pajak Penghasilan PPh Pasal 21. Kebijakan ini sudah berjalan hampir satu dekade sejak terakhir dikeluarkan yakni pada Tahun 2008 melalui PMK 250/PMK.03/2008. Penelitian ini bertujuan untuk menganalisis faktor penentu utama biaya jabatan serta diselaraskan dengan perkembangan ekonomi saat ini. Metode penelitian ini adalah kualitatif dengan teknik pengumpulan data . Hasil penelitian ini menunjukkan bahwa faktor penentu utama kebijakan biaya jabatan adalah biaya transportasi yang dikeluarkan pegawai tetap dari rumah ke kantor serta sebaliknya dan kebijakan batas maksimal biaya jabatan tersebut perlu dilakukan penyesuaian berupa kenaikan apabila dilihat dari perkembangan ekonomi saat ini.

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ABSTRACTThe policy of ldquo Biaya Jabatan rdquo individual operational cost is intended to be a deduction of income in the calculation of Withholding Tax Article 21 for employment income tax. This policy has been running almost a decade since the last issued in 2008 through PMK 250 PMK.03 2008. This research has goals to analyze the proxy of this policy and harmonized with the current economic development. The method of this research is qualitative. The results of this study indicate that the proxy of this policy is the cost of transportation issued by permanent employees from home to the office and vice versa and the limitation of this policy needs to be increase with the current economic development as the source."

"Laporan ini menjelaskan evaluasi perhitungan pajak individu dan administrasi perpajakan untuk ekspatriat Jepang yang diterapkan di Kantor Konsultan ABC. Ekspatriat Jepang yang berstatus Wajib Pajak Dalam Negeri yang digunakan sebagai subjek ilustrasu dalam laporan ini. Perhitungan subjek pajak yang terkait memiliki penghasilan dari Indonesia dan dari Jepang. Perhitungan pajak akan menggunakan sistem worldwide income berdasarkan peraturan yang berlaku. Laporan ini juga akan menjelaskan evaluasi terkait administrasi perpajakan yang mencangkup pengajuan E-Filing Identification Number, pembayaran pajak, dan pelaporan SPT Tahunan melalui surat elektronik. Hasil dari laporan ini, akan menggambarkan perhitungan pajak dan administrasi perpajakan yang sudah sesuai dengan peraturan perpajakan yang berlaku di Indonesia.

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This internship report explains the evaluation of individual tax calculation and tax administration for a Japanese expatriate that has been implemented by Consulting Firm ABC. Japanese expatriate is an Indonesian tax resident, who will be the subject of the evaluation in this internship report. The tax calculation for the aforementioned subject has incomes both from Indonesia and Japan. The tax calculation will be demonstrated using the worldwide income system, following the applicable tax regulation. This report will also explain the evaluation of tax administration within the scope of E-Filing Identification Number application, tax payment, and tax filing of the annual tax return through e-SPT. The outcome of this internship report will demonstrate the tax calculation and tax administration that comply with the prevailing tax regulation in Indonesia."

"ABSTRAKPenerapan PPh final 1 dari omzet memiliki implikasi kelebihan pembayaran pajak akibat adanya pemotongan PPh dari pihak lawan transaksi. Atas kelebihan pembayaran pajak yang seharusnya tidak terutang tersebut, diajukan pengembalian ke pihak KPP. Namun, terdapat kendala dalam proses pengembaliannya, sehingga perlu dirumuskan solusi untuk kendala tersebut. Metode penelitian ini adalah kualitatif dengan teknik pengumpulan data melalui wawancara mendalam dan studi kepustakaan. Hasil penelitian ini menunjukkan penerapan PPh Final 1 dari omzet untuk UMKM memiliki implikasi kelebihan pembayaran pajak yang seharusnya tidak terutang dan menimbulkan kendala dalam pengembalian pajak yang seharusnya tidak terutang tersebut. Pada penelitian ini dirumuskan solusi dengan membuat sebuah sistem aplikasi E-Tax PPh 23 yang akan membantu dalam menyelesaikan kendala yang terjadi dalam pengembalian kelebihan pembayaran pajak tersebut.

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ABSTRACTFinal Income Tax Implementation of 1 of turnover has implications of tax overpayment due to the withholding of Income Tax from counterparties. Due to the overpayment of taxes that should not be owed, thus proposed a refund to the Tax Office Kantor Pelayanan Pajak . However, there are obstacles within the refund process therefore solutions need to be formulated to solve these problems. The research method used is qualitative research with data collection technique through in depth interview and literature study. The result of this research shows that Final Income Tax application of 1 of turnover for SMEs Corporate has implications of tax overpayment that should not be owed which resulting in obstacles within the tax refund process. In this research formulated the solution by making an application system E Tax PPh 23 that will help in resolving the obstacles which occurs within the tax overpayment refund."

"ABSTRAKPenghasilan Tidak Kena Pajak PTKP merupakan perlindungan atas penghasilan minimum yang akan digunakan untuk memenuhi kebutuhan minimum wajib pajak dan jumlah tanggungan yang dimilikinya. Adanya kebijakan PTKP tahun 2016 memiliki pengaruh bagi wajib pajak dan pemberi kerja. Penelitian ini bertujuan untuk menganalisis kebijakan penyesuian PTKP tahun 2016 bagi kemampuan membayar wajib pajak jika ditinjau dari Kebutuhan Hidup Layak serta implikasi administrasti perpajakan atas penyesuaian PTKP di pertengahan tahun ditinjau dari asas ease of administration dengan studi kasus PT EJK. Penelitian ini dilakukan dengan melakukan studi pustaka serta studi lapangan berupa wawancara. Pendekatan penelitian yang digunakan adalah pendekatan penelitian kualitatif. Hasil dari penelitian ini yakni jumlah PTKP yang diatur dalam PMK 101/PMK.010/2016 belum mampu memberikan perlindungan terhadap penghasilan yang digunakan oleh wajib pajak beserta tanggungannya untuk memenuhi kebutuhan hidup layaknya. Bagi pemberi kerja adanya penyesuaian PTKP tahun 2016 yang ditetapkan dipertengahan tahun dan berlaku surut tidak mencerminkan kebijakan pajak yang sesuai dengan asas ease of administration karena tidak memberikan kenyamanan bagi pemberi kerja dan meningkatkan cost of compliance pemberi kerja seperti direct money, time costs, dan psychological cost.

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ABSTRACT

Personal Exemption is a protection against minimum income that will be used to meet the minimum taxpayer requirement and the number of dependents it has. The existence of Personal Exemption Adjustment Policy in 2016 has influence for taxpayers and employers. This study aims to analyze the policy of Personal Exemption adjustment in 2016 for the ability to pay taxpayers in terms of Decent Living Needs and tax administration implications for the adjustment of Personal Exemption in the middle of the year in terms of ease of administration with case study PT EJK. This research is done by doing a study of the literature and field studies in the form of an interview. The research approach used is a qualitative research approach. The result of this research is that the number of personal exemption that regulated in PMK 101 PMK.010 2016 has not been able to provide protection to the income used by the taxpayers and their dependents to fulfill their life needs. For the employer, the adjustment of Personal Exemption in 2016 determined in the middle of the year and retroactive does not reflect the tax policies in accordance with the principle of ease of administration because it does not provide comfort for the employer and increases the cost of compliance of the employer either direct money, time costs, and psychological cost."

"Income Tax Section 21 is lease to the employment income accepted by foreign employees and laboring local employees in the foreign delegation or its branch.

Employment Income in wide divided to become two type of income, that is (1) obtained income as employees in relation work with employer which in referred International Taxation Literature also as "labor income"; in Ordinance Pay As You Earn 1935, this income is referred as fee, and (2) income from free work or self-employed income or professional income.

The research method conducted is base on the qualitative research method with the type of research of analytical descriptive and the collecting method is through interview with the interlocked parties; they are tax officer, tax consultant, and tax payers. This research was also conducted on the on the interlocked documents, they are law of income tax, thesis, tax article, books, and data of tax auditing.

Withholding of Income Tax Section 21 represent program of payment during year applying to employment income. Income which withheld by Income Tax ection 21 represent imposed income or lease representing lease object pursuant to rule law material.

Rule arranging withholding to the production from work is The Law of Income Tax Section 21. As for imposed income tax section 21 is production from referring to work, accepted activity or service or obtained by personal Taxpayer. Income Tax Section 21 arrange only production of personal Taxpayer home affair, while hitting personal Taxpayer abroad arranged by Income Tax Section 26.

At withholding by other party, withholder pays salary or fee to taxpayer and obliged to arrest the amount of tax which debt from amount of paid to the order income of taxpayer and pay for the amount of income tax of the taxpayer to Exchequer.

According to data in Permanent Establishment and Foreigner Tax Office the amount of Tax Wit holder which enough fluctuative from year to year, in meaning amount Taxpayer mobility which high enough. With high mobility level and rely on self assessment system representing one of the factor needed for high compliance from the Taxpayer, also to be able to accept tax with rule of legislation.

Pursuant to result research of writer concerning, level compliance of Taxpayer with reference to existence of obligation of forwarding of Annual Tax Return Income Tax Section 21, there are big percentage enough to the uncompliance of Taxpayer in remit and report Income Tax Section 2las according to real situation and amount which because of intention and also negligence from Taxpayer. To the things hence causing delaying of tax money which step into Exchequer, so that affect also to acceptance of tax.

The level compliance of Taxpayer in submitting Annual Tax Return Income Tax Section 21 from year 2000 up to year 2003 continuing to experience of degradation because Taxpayer incapable of reporting Annual Tax Return Income Tax Section 21 punctually because of unfinished of his financial statement, its time at the same time with forwarding of Annual Tax Return of Income Tax Section 25 and other reason like difficulty of cash-flow, and Taxpayer have nothing like because have do not operate again.

From result of this research, Writer try to analyze causes the happening of uncompliance and try to look for resolving so that Taxpayer progressively growing obedient in done duty taxation. The writer also suggests Tax Office better urge to submit Annual Tax Return before tax year ended so Taxpayer can prepare all calculation of his income tax section 21 with time enough and is not hurried. Annual tax Return which is less payee require to be conducted by a accurate research why happened lacking of payee as payment of Income Tax Section 21 ought to have been done at a period of income accepted by employees."

"

Penelitian ini bertujuan untuk menganalisis perkembangan sengketa Pajak Penghasilan Orang Pribadi (PPh OP) di Pengadilan Pajak, karakteristik Wajib Pajak (WP) Orang Pribadi yang mengajukan sengketa Pajak Penghasilan Orang Pribadi di Pengadilan Pajak, dan faktor penyebab sengketa Pajak Penghasilan Pasal 25/29 Orang Pribadi. Penelitian dilakukan dengan metode analisis konten. Hasil penelitian menunjukkan bahwa perkembangan putusan Pajak Penghasilan Orang Pribadi Pasal 25/29 pada periode 2019 s.d. 2022 di Pengadilan Pajak adalah sebagai berikut: mengalami tren kenaikan, berdasarkan tahun pajak yang diajukan banding cenderung mengalami tren yang fluktuatif, lebih banyak yang memenangkan pihak DJP, dan 59,18% nilai sengketa bernilai di bawah 4,8 milyar rupiah. Karakteristik Wajib Pajak yang mengajukan sengketa adalah sebagai berikut: 86% berjenis kelamin laki-laki, 21 Wajib Pajak teridentifikasi sebagai pegawai swasta, 21 Wajib Pajak beralamat di DKI Jakarta, dan saat dilaksanakan persidangan mempercayakan penanganan sengketa banding di Pengadilan Pajak, dan 42 Wajib Pajak menggunakan jasa kuasa hukum. Sengketa PPh OP Pasal 25/29 tahun 2019 s.d. 2022 dapat diklasifikasikan menjadi dua klasifikasi besar, yakni sengketa formal dan material. Sengketa formal disebabkan karena Pemohon Banding tidak mengetahui pemenuhan kewajiban perpajakan dengan baik dan benar, Pemohon Banding melakukan kesalahan/kekhilafan dalam pengisian SPT, dan Pemohon Banding tidak melaksanakan kewajiban perpajakan. Sedangkan pada sengketa material, tiga penyebab terbesar terkait sengketa neto disebabkan oleh tidak terdapatnya bukti yang memadai atas mutasi yang terdapat dalam rekening Pemohon Banding, perbedaan pandangan dan pembuktian sehubungan dengan transaksi saham, dan status kepemilikan harta

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This research aims to analyze the development of disputes over Personal Income Tax (PPh OP) at the Tax Court, the characteristics of individual taxpayers (WP) filing disputes over Personal Income Tax at the Tax Court, and the factors causing disputes over Personal Income Tax Article 25/29 for individuals. The research was conducted using content analysis method. The results show that the development of decisions on Personal Income Tax Article 25/29 from 2019 to 2022 at the Tax Court is as follows: experiencing an increasing trend, based on the appealed tax years, it tends to exhibit a fluctuating trend, with more cases won by the Directorate General of Taxes (DJP), and 59.18% of dispute values are below 4.8 billion rupiahs. The characteristics of taxpayers filing disputes are as follows: 86% are male, 21 taxpayers identified as private employees, 21 taxpayers reside in DKI Jakarta, and during the trial, they entrusted the handling of appeal disputes at the Tax Court, with 42 taxpayers using legal representation. Disputes over PPh OP Article 25/29 from 2019 to 2022 can be classified into two major classifications, namely formal and material disputes. Formal disputes are caused by the Appellant not being aware of fulfilling tax obligations properly, making mistakes/errors in filling out tax returns, and not fulfilling tax obligations. In contrast, material disputes, with three main causes related to net disputes, are caused by the lack of sufficient evidence of mutations in the Appellant's account, differences in views and evidence regarding stock transactions, and differences of opinion on asset ownership status

"

"Laporan magang ini bertujuan untuk menjelaskan dasar koreksi pemeriksaan PPh Badan PT ABCD Tahun 2011 yang dilakukan oleh pemeriksa pajak. Secara lebih rinci, laporan magang ini membahas mengenai analisis koreksi pajak, pengajuan keberatan, pengajuan banding, serta peraturan pajak terkait. Metode yang digunakan ialah dengan menggunakan peraturan perpajakan sebagai acuan dilakukannya koreksi. Berdasarkan proses yang telah dilalui PT ABCD koreksi pajak atas PPh Badan merupakan permasalahan pembuktian dokumen, lemahnya dasar peraturan yang digunakan, serta permasalahan klasifikasi biaya. Untuk memenangkan banding, PT ABCD harus mempersiapkan dokumen pendukung.

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This report is aimed to explain the basis of tax audit of Corporate Income Tax of PT ABCD for the fiscal year 2011 by tax auditor. Furthermore, this report discusses analysis of tax adjustment, tax dispute, tax appeal, and related tax regulations. The method used is by using tax regulation as reference for adjustment. According to the processes that have been passed by PT ABCD, tax adjustment of the Corporate Income Tax are problems of evidentiary documents, lack of legal basis used, and cost classification problem. To win in the tax court, PT ABCD has to prepare supporting documents."

"Penelitian ini bertujuan untuk menggambarkan implementasi kebijakan pelaporan SPT Tahunan melalui fasilitas e-filing di KPP Pratama Jakarta Kramat Jati dan dalam proses kebijakan e-filing tersebut. Penelitian ini menggunakan jenis penelitian deskriptif yaitu menggambarkan implementasi kebijakan penerimaan SPT Tahunan melalui fasilitas serta kendala yang terjadi dalam proses penerimaan dan pengolahan SPT Tahunan tersebut. Penelitian dilakukan dengan melakukan studi pustaka studi lapangan berupa wawancara. Pendekatan yang digunakan adalah pendekatan kualitatif. Hasil penelitian menemukan bahwa penerimaan dan pengolahan SPT Tahunan di KPP Kramat Jati melalui e-filing menggunakan Standar Operational Procedure (SOP) dalam kebijakan e-filing itu sendiri. Alasan utama Wajib Pajak Badan belum memakai e-filing adalah yang masih belum terbiasa dengan kemajuan teknologi e-filing ini dan dengan alasan keamanan Wajib Pajak belum memakai e-filing tersebut. Wajib pajak Badan yang menyampaikan SPT Tahunann hanya berjumlah dua Wajib Pajak. Wajib pajak masih menggunakan kurir untuk menyampaikan SPT Tahunan. Bahkan masih ada wajib pajak yang menyampaikan SPT dengan datang langsung ke KPP wajib pajak terdaftar.

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The purpose of this research is to describe the implementation and the problems during of the policy through the annual tax return processing facility of e-filing at KPP Pratama Jakarta Kramat Jati. This research used a descriptive research is to describe implementation of the policy through the annual tax return processing facility dropbox and any problems that occur in the process of receiving and processing the annual tax return . The research was conducted with a field study to study literature in the form of interviews and observations . The approach of this research is a qualitative approach . The results of research is this facility appropiate with the Standard Operational Procedure (SOP) in the e-filing policy itself. However , in practice there are still many obstacles, example company still unfamiliar with this electronic application. Company still uses courier or come to KPP for sent this annual tax return."