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"Sektor UMKM menjadi salah satu penopang utama terhadap perekonomian di Indonesia dimana sektor tersebut didominasi oleh sektor Usaha Mikro dan Usaha Kecil. Kedua sektor tersebut didominasi oleh industri yang bergerak di bidang penyedia makanan yang memiliki tingkat pertumbuhan yang cepat. Hal tersebut mendorong tingkat persaingan yang tinggi, khususnya di wilayah Jabodetabek sebagai pusat perkekonomian dan pembangunan di Indonesia, serta menjadi kawasan pasar potensial dengan tingkat persaingan bisnis yang ketat. Untuk dapat mempertahankan keberlangsungan dan mengembangkan bisnisnya, para pelaku usaha tersebut dituntut untuk memiliki keunggulan kompetitif sehingga dapat meningkatkan daya saing dibandingkan pesaing. Penelitian ini memiliki tujuan untuk menganalisa pengaruh strategic orientation yang terdiri dari entrepreneurial orientation, market orientation, dan learning orientation terhadap digitalisasi dan apakah digitalisasi memiliki pengaruh terhadap keunggulan kompetitif berkelanjutan pada usaha kecil makanan dan minuman di Jabodetabek. Penelitian ini dilakukan menggunakan pendekatan kuantitatif. Pengumpulan data dilakukan melalui penyebaran kuesioner kepada 120 responden secara online dengan teknik purposive sampling. Hasil penelitian ini menunjukkan bahwa entrepreneurial orientation tidak berpengaruh terhadap digitalisasi maupun keunggulan kompetitif berkelanjutan (sustainable competitive advantage) pada Usaha Kecil Makanan dan Minuman di Jabodetabek. Sedangkan, market orientation dan learning orientation memiliki pengaruh positif namun tidak signifikan terhadap sustainable competitive advantage pada Usaha Kecil Makanan dan Minuman di Jabodetabek.

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The MSME sector is one of the main pillars supporting Indonesia’s GDP where it is dominated by Micro and Small Business. Both sectors are dominated by food and beverages industry which have rapid growth rates and drives high level of competition, especially in Jabodetabek, as the center of economy and infrastructure development. This makes Jabodetabek as a potential market area with intense business competition. Therefore, in order to maintain business sustainability and development, the entrepreneurs are required to create competitive advantage to increase competitiveness among their competitors. This research aims to analyze the effect of strategic orientation, consisting of entrepreneurial orientation, market orientation, and learning orientation, on sustainable competitive advantage, and whether digitalisation has an impact on sustainable competitive advantage. This research was conducted using a quantitative approach. Data was collected by distributing questionners to 120 respondents online using purposive sampling technique. The results of indicates that entrepreneurial orientation has no effect on digitalisation or sustainable competitive advantage in small food & beverages business in Jabodetabek. Meanwhile, market orientation and learning orientation have a positive but not significant effect on sustainable competitive advantage in small food & beverages business in Jabodetabek."

"Persaingan e-commerce untuk mendapatkan pelanggan membuat pelaku industri online memerlukan nilai unggul dan berbagai upaya untuk meningkatkan hubungan dengan pelanggan agar tercipta loyalitas terhadap e-commerce. Penelitian ini bertujuan meneliti customer relationship management terhadap competitive advantage dan customer loyalty sebagai variabel mediasi pada Shopee sebagai e-commerce dengan pengunjung terbanyak di Indonesia. Penelitian dilakukan dengan pendekatan kuantitatif dengan penyebaran kuesioner kepada 130 responden menggunakan teknik non-probability sampling berupa purposive dan dianalisis menggunakan SPSS dan SmartPLS. Hasil penelitian menunjukkan bahwa dimensi customer relationship management yaitu customer orientation memiliki pengaruh positif terhadap customer loyalty, sedangkan customer knowledge dan technology capabilities memiliki pengaruh negatif terhadap customer loyalty. Pada variabel competitive advantage ditemukan technology capabilities memiliki hubungan yang positif, sedangkan pada customer knowledge dan customer orientation ditemukan hubungan yang negatif. Ditemukan juga bahwa customer loyalty tidak memiliki pengaruh terhadap competitive advantage. Dan juga customer loyalty tidak memediasi hubungan antara customer relationship management dan competitive advantage.

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E-commerce competition to get customers means that online industry players need superior value and various efforts to improve relationships with customers to create loyalty to e-commerce. This research aims to examine customer relationship management regarding competitive advantage and customer loyalty as mediating variables in Shopee as the e-commerce with the most visitors in Indonesia. The research was carried out with a quantitative approach by distributing questionnaires to 130 respondents using a non-probability sampling technique in the form of purposive and analyzed using SPSS and SmartPLS. The results of the research show that the customer relationship management dimension, namely customer orientation, has a positive influence on customer loyalty, while customer knowledge and technology capabilities have a negative influence on customer loyalty. For the competitive advantage variable, technology capabilities were found to have a positive relationship, while for customer knowledge and customer orientation a negative relationship was found. It was also found that customer loyalty has no influence on competitive advantage. And also customer loyalty does not mediate the relationship between customer relationship management and competitive advantage."