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"Penelitian ini bertujuan untuk menganalisis pengaruh brand awareness dan brand image terhadap repurchase intention melalui customer satisfaction pada pengguna Wardah Cosmetics. Fenomena industri kosmetik halal terkenal dengan perkembangan potensi pasar muslimah yang mulai memahami akan label kosmetik halal, dimana Wardah Cosmetics adalah pelopor industri kosmetik halal di Indonesia. Jenis penelitian yang digunakan adalah eksplanatif dengan pendekatan kuantitatif. Teknik pengambilan sampel adalah non-probability sampling dengan teknik purposive sampling. Kriteria sampel yang dilakukan dengan menggunakan Google Form pada 145 responden adalah muslimah yang memahami konsep halal, dan pernah membeli dan menggunakan produk Wardah Cosmetics minimal dua kali. Pengolahan data menggunakan structural equation modelling pendekatanpartial least square dengan software warppls 6.0. hasil penelitian menunjukkan bahwa terdapat pengaruh dari variabel brand awareness dan brand image terhadap repurchase intention melalui variabel mediasi customer satisfaction. terdapat pengaruh dari brand awareness terhadap customer satisfaction secara positif dan signifikan.terdapat pengaruh brand image terhadap customer satisfaction, dan customer satisfaction terhadap repurchase intention secara positif dan signifikan. brand awareness memiliki pengaruh lebih tinggi terhadap customer satisfaction dibandingkan brand image. Hasil studi merekomendasikan Wardah Cosmetics perlu menyusun strategi pemasaran dengan mengembangkan brand awareness dam brand image dalam meningkatkan pembelian ulang pada pelanggan, dengan cara meningkatkan kepuasan pelanggan.

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This study aims to analyze the impact of brand awareness and brand image on repurchase intention through customer satisfaction on Wardah Cosmetics user. The phenomenon of the halal cosmetics industry is well known for the potential development of the Muslimah market which is beginning to understand the halal cosmetics label, where Wardah Cosmetics is a pioneer of the halal cosmetics industry in Indonesia. This type of research is explanative with a quantitative approach. The sampling technique is non-probability sampling with purposive sampling technique. The sample criteria conducted using google form on 145 respondents were Muslim women who understood the concept of halal, and had bought and used Wardah Cosmetics products at least twice. data processing uses structural equation modeling with partial least square approach with warppls 6.0 software. the results showed that there was an influence of the brand awareness and brand image variables on repurchase intention through the customer satisfaction mediation variable. there is a positive and significant influence of brand awareness on customer satisfaction. there is an effect of brand image on customer satisfaction, and customer satisfaction on repurchase intention in a positive and significant way. brand awareness has a higher influence on customer satisfaction than brand image. the results of the study recommend Wardah Cosmetics need to develop a marketing strategy by developing brand awareness and brand image in increasing repeat purchases to customers, by increasing customer satisfaction."

"Penelitian ini bertujuan untuk menguji hubungan antara endorser credibility, brand credibility, attitude towards brand, attitude towards brand credibility, dan repurchase intention pada merek Wardah. Pengambilan data dilakukan dengan metode purposive sampling menggunakan survei yang disebarkan secara online kepada pengguna merek Wardah di Indonesia yang berusia minimal 17 tahun, mengetahui celebrity endorser Wardah, serta pernah melihat iklan Wardah melalui televisi atau media sosial dan membeli produk Wardah dalam rentang waktu bulan April 2020 s.d. Maret 2021. Sebanyak 522 responden terkumpul yang kemudian diolah dan dianalisis menggunakan Partial Least Square-Structural Equation Method (PLS-SEM). Hasil penelitian ini menunjukkan bahwa endorser credibility dan brand credibility secara positif mempengaruhi attitude towards brand dan brand credibility, serta attitude towards brand secara positif mempengaruhi repurchase intention. Attitude towards brand credibility tidak mempengaruhi repurchase intention dan tidak memediasi hubungan antara endorser credibility dan brand credibility dengan repurchase intention.

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The purpose of this study was to examine the relationship between endorser credibility, brand credibility, attitude towards brand, attitude towards brand credibility, and repurchase intention on the Wardah brand. The data was collected by purposive sampling method using a survey distributed online to users of the Wardah brand in Indonesia who are at least 17 years old, know the celebrity endorser of Wardah, and have watched Wardah’s advertisement from the television or social media as well as bought Wardah products within April 2021 until March 2021. A total of 522 respondents were collected which were then processed and analyzed using Partial Least Square-Structural Equation Method (PLS-SEM). The results of this study indicate that endorser credibility and brand credibility positively affect attitudes towards the brand and brand credibility, and attitudes towards the brand positively affect repurchase intentions. On the other hand, attitude towards brand credibility does not affect repurchase intention and does not mediate the relationship between endorser credibility and brand credibility with repurchase intention. "

"Kepuasan dan komitmen terhadap suatu merek dapat mempengaruhi kesetiaan merek serta keinginan untuk membeli kembali merek tersebut. Penelitian ini bertujuan untuk melihat pengaruh dari kepuasan merek dengan anteseden nilai, kualitas dan ekuitas merek yang dirasakan serta komitmen merek dan dampaknya terhadap kesetiaan merek dan keinginan membeli kembali pada merek Toyota. Hasil survey dari 120 sampel dengan metode analisis structural equation modeling (SEM), menyatakan bahwa kepuasan dan komitmen terhadap merek secara signifikan berpengaruh positif terhadap kesetiaan merek dan keinginan membeli kembali merek khususnya pada merek Toyota. Walaupun hanya nilai dan kualitas merek yang dirasakan yang secara signifikan berpengaruh positif terhadap kepuasan merek.

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Brand satisfaction and brand commitment affected the automotive brand loyalty and repurchase intention. This study focused to analyze influence of brand satisfaction, with perceived brand value, quality, and equity as antesedents of brand satisfaction and brand commitment especially Toyota users and impacted their brand loyalty and repurchase intention to the Toyota brand. Survey of 120 sample who analyzed with structural equation modeling (SEM), suggested that brand satisfaction and brand commitment on automotive affecting their brand loyalty and brand repurchase intention. But only perceived brand value and quality that directly affected the brand satisfaction, perceived brand equity didn’t directly affect the brand satisfaction."

"ABSTRAKBrand equity merupakan salah satu aspek penting dalam membangun customer satisfaction. Dalam dunia bisnis, customer satisfaction adalah hal yang fundamental dan memiliki peranan penting saat konsumen akan mengulangi pembelian repurchase intention. Tujuan utama dari penelitian ini adalah untuk mengetahui bagaimana pengaruh brand equity dengan dimensi brand loyalty, brand awareness, brand association, dan perceived quality terhadap customer satisfaction dan terhadap repurchase intention. Penelitian ini menggunakan pendekatan penelitian kuantitatif dengan teknik pengambilan purposive sampling. Pada penelitian ini sampel yang digunakan sebanyak 100 responden yang merupakan perempuan generasi millennial yang pernah menggunakan dan membeli produk pembalut Charm di Jakarta dan Depok. Instrumen penelitian ini menggunakan metode kuesioner dan dianalisis menggunakan aplikasi SPSS. Hasil penelitian menunjukkan bahwa brand equity memiliki pengaruh yang signifikan terhadap customer satisfaction dan customer satisfaction memiliki pengaruh yang signifikan terhadap repurchase intention.

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ABSTRACTBrand equity plays an important role in building customer satisfaction. In the world of business, customer satisfaction is fundamental and plays an important role in affecting consumers repurchase intention. The objective of this research is to determine the effect of brand equity with dimension of brand loyalty, brand awareness, brand association, and perceived quality towards customer satisfaction and towards repurchase intention of Charm product. In this quantitative research, the type of sampling method used was purposive sampling. The sample size of 100 respondents are millennials who used and bought Charms sanitary napkins in Jakarta and Depok. The data were collected with the help of questionnaire and was analysed using SPSS 23 application. The results show brand equity has a significant effect with customer satisfaction and customer satisfaction has a significant effect with repurchase intention."

"Tujuan dari penelitian ini adalah untuk menganalisis bagaimana pengaruh citra merek terhadap kepuasan pelanggan dan niat loyalitas pada pengguna smartphone Xiaomi di Jakarta. Penelitian ini menggunakan pendekatan kuantitatif, dimana data dan informasi dikumpulkan melalui survei dengan alat bantu kuesioner dan juga studi kepustakaan. Sampel dalam penelitian ini adalah 100 orang pengguna smartphone Xiaomi yang berusia 18-45 tahun, tinggal di wilayah Jakarta, dan telah memakai produk smartphone Xiaomi selama 3 tahun, yang diambil dengan menggunakan teknik non-probability purposive sampling. Analisis data yang digunakan dalam penelitian ini adalah analisis simple regression pada SPSS 23.0. Hasil penelitian menunjukkan bahwa implementasi citra merek memiliki pengaruh kuat dan positif terhadap kepuasan pelanggan, dan juga memiliki pengaruh kuat antara variabel citra merek terhadap niat loyalitas secara langsung.

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The purpose of this study was to analyze how the effect of brand image on customer satisfaction and loyalty intentions on Xiaomi smartphone users in Jakarta. This research uses a quantitative approach, where data and information are collected through surveys with questionnaire aids and also literature studies. The sample in this study was 100 Xiaomi smartphone users aged 18-45 years, living in the Jakarta area, and had used Xiaomi smartphone products for 3 years, which were taken using non-probability purposive sampling techniques. Analysis of the data employs in this study is simple regression analysis on SPSS 23.0. The results showed that the implementation of brand image had a strong and positive influence on customer satisfaction, and also had a strong influence between brand image variables on direct loyalty intentions."

"Tesis ini bertujuan untuk meneliti pengaruh dari green brand image, green trust, dan green satisfaction terhadap repurchase intention pada produk IKEA. Data berasal dari 165 responden yang sebelumnya sudah membeli produk IKEA yang dianalisis menggunakan structural equation modeling (SEM). Hasil penelitan ini menunjukkan bahwa green brand image berpengaruh terhadap green trust dan green satisfaction. Green trust memiliki pengaruh terhadap repurchase intention sedangkan green satisfaction tidak berpengaruh terhadap repurchase intention pada produk IKEA. Dari hasil penelitian, peneliti menyarankan IKEA untuk tetap mempertahankan usahanya dalam membentuk green brand image, mengedukasi konsumen untuk meningkatkan kesadaran hingga merubah perilaku mereka dalam menggunakan produk-produk ramah lingkungan, melakukan kegiatan corporate social responsibility atau community development, dan meningkatkan faktorfaktor lain yang menjadi pendorong adanya repurchase intention pada konsumen terutama di Indonesia.

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This thesis aims to investigate the influence of the green brand image, green trust and satisfaction towards repurchase intention green on IKEAproducts. Data were taken from 165 respondents who had previously been purchasing IKEA products and were analyzed with structural equation modeling (SEM). The results of this research showed that green brand image influence on green trust and green satisfaction. Green trust has an influence on repurchase intention, while green satisfaction has no effect on repurchase intention in IKEAproducts.

From the results of this study, the researchers suggest IKEA to maintain its efforts in forming green brand image, to educate consumers to raise awareness to change their behavior in using the products that are environmentally friendly, conducting corporate social responsibility or community development, and improve other factors that may be driving consumer?s repurchase intention, especially in Indonesia."

"Tren kecantikan berkembang pesat di berbagai belahan dunia termasuk di Indonesia yang diakui sebagai salah satu wilayah dengan pertumbuhan pasar kosmetik tercepat dan menjanjikan Tingkat persaingan dalam industri kosmetik tergolong tinggi dan Indonesia adalah pasar dengan penduduk muslim sebanyak 87 2 persen dari total populasi Wardah memiliki angka pertumbuhan lebih dari 80 persen per tahun dengan menggunakan brand ambassador sebagai salah satu strategi yang mampu membangun brand image dan brand awareness Terdapat delapan brand ambassador Wardah yang berasal dari latar belakang profesi sebagai pekerja seni dan merupakan sosok yang inspiratif yaitu Ria Miranda Zaskia Sungkar Ineke Koesherawati Dian Pelangi Dewi Sandra Lisa Namuri Tatjana Saphira dan Tulus Brand ambassador memiliki empat klasifikasi berdasarkan perannya yaitu testimonial endorsement actor dan spokesperson Dengan lima indikator yang menjadi penilaian yaitu transference congruence credibility attractiveness dan power Setidaknya terdapat empat manfaat penggunaan brand ambassador yaitu liputan media merubah persepsi merek menarik pelanggan baru dan menyegarkan kampanye yang ada.

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Trend in beauty is growing rapidly around the world including in Indonesia which is recognized as one of the region with the fastest growth and an expected growing cosmetics market The level of competition in cosmetics industry is tight and Indonesia is one of a markets with 87 2 percent muslims from its total population Wardah has a growth rate more than 80 percent per year by using brand ambassador as one of the strategies to build brand image and brand awareness There are eight people brand ambassadors of Wardah who come from professional background as an artist and an inspiring figure They are Ria Miranda Zaskia Sungkar Ineke Koesherawati Dian Pelangi Dewi Sandra Lisa Namuri Tatjana Saphira and Tulus Brand ambassador theory has four classifications based on their roles which are testimonials endorsements actor and spokesperson There are also five indicators used as assessment which are transference congruence credibility attractiveness and power There are at least four benefits of using brand ambassadors like media coverage changing perception of the brand attracting new customers and refreshing an existing."

"Penelitian ini bertujuan untuk menganalisis pengaruh halal brand personality terhadap repurchase intention dan menganalisis dimensi halal brand personality yang paling mempengaruhi repurchase intention merek kosmetik Wardah di wilayah Jakarta. Jenis penelitian ini ialah penelitian kuantitatif dengan teknik pengumpulan data survei dan studi kepustakaan. Survei dilakukan terhadap 100 responden wanita yang pernah membeli kosmetik Wardah sebanyak satu kali, mengetahui produk halal, mengetahui kosmetik merek Wardah merupakan produk halal dan berdomisili di Jakarta. Hasil penelitian menemukan terdapat pengaruh halal brand personality terhadap repurchase intention sebanyak 59, dengan dimensi sophistication pada halal brand personality menjadi dimensi yang paling mempengaruhi repurchase intention.

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This research aims to analyze the effect of halal brand personality on repurchase intention and analyze the halal dimension of brand personality that most influence repurchase intention of Wardah cosmetic brand in Jakarta. This type of research was quantitative research with survey for data collection techniques and literature study. The survey was conducted on 100 female respondents who bought Wardah cosmetics once, knew halal product, knew Wardah brand cosmetics as halal product and domiciled in Jakarta. The result of the research found that there is influence of halal brand personality to repurchase intention as much as 59, with dimension of sophistication on halal brand personality found as the dimension that most influence repurchase intention."

"Persaingan industri e-commerce saat ini sangat erat. Perusahaan perlu untuk menciptkan repurchase intention pada pelanggan. Konsep perceived brand leadership menjadi faktor pembeda sekaligus keunggulan kompetitif dalam persaingan. Penelitian ini bertujuan untuk menganalisis pengaruh perceived brand leadership terhadap consumer satisfaction dan repurchase intention pada e-commerce Shopee. Analisis olah data dilakukan dengan teknik partial least squares structural equation modeling dengan pendekatan kuantitatif. Hasil penelitian menunjukkan bahwa dimensi perceived brand leadership yaitu perceived quality, perceived value, dan perceived popularity memiliki pengaruh positif terhadap consumer satisfaction dan repurchase intention, sedangkan dimensi perceived innovativeness tidak memiliki pengaruh terhadap keduanya. Kemudian, consumer satisfaction memiliki pengaruh yang positif terhadap repurchase intention.

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Nowadays, the competition in e-commerce industry is very tight. Companies need to create repurchase intention in customers. The concept of perceived brand leadership is a differentiating factor as well as a competitive advantage in the competition. The purpose of this study is to analyze the influence of perceived brand leadership on consumer satisfaction and repurchase intention on e-commerce Shopee. A partial least squares structural equation modeling analysis was conducted in this study with quantitative approach. The results showed that the dimensions of perceived brand leadership, namely perceived quality, perceived value, and perceived popularity, had a positive effect on consumer satisfaction and repurchase intention, while the dimensions of perceived innovativeness had no effect on both. Then, consumer satisfaction has a positive influence on repurchase intention."

"Indonesia, Jepang dan Singapura merupakan beberapa negara yang memiliki pasar yang kompetitif di wilayah Asia, sehingga pencegahan dan penghukuman terhadap pelanggaran hukum persaingan usaha diperlukan untuk menjamin pasar yang kompetitif. Yang menjadi permasalahan dalam penelitian ini adalah bagaimana pengaturan pengenaan denda di Indonesia, dibandingkan dengan Jepang dan Singapura, dan bagaimana penerapan pengenaan denda terhadap pelanggaran hukum persaingan usaha di Indonesia, dibandingkan dengan Jepang dan Singapura. Penelitian ini menggunakan metode yuridis normatif yang dilakukan dengan studi kepustakaan. Denda merupakan suatu bentuk sanksi yang diharapkan dapat mencegah adanya pelanggaran, dan memberikan dampak jera terhadap pelanggar. Namun tidak seperti di Jepang dan di Singapura yang telah mengatur secara rinci mengenai mekanisme pengenaan denda, pengaturan denda di Indonesia tidak secara rinci mengatur mengenai mekanisme pemberian denda.

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Indonesia, Japan and Singapore are several nations with competitive market in Asia, which needs precaution and penalization againts infringement of competition law to ensure the competitive market. The main problems of this research are how the regulation of fine sanction in Indonesia, in comparison with Japan and Singapore, and how the fine sanction application in competition law cases in Indonesia, in comparison with Japan and Singapore.

This research uses normative juridicial method, which is done with literature studies. Fine is a form of sanctions which expected to prevent the infringement, and wary the offender. Unlike in Japan and Singapore which are having the regulation of fine sanction mechanism in detail, the regulation of fine sanction in Indonesia is not regulated the fine sanction mechanism in detail."