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"Become an exceptional manager; learn to motivate employees, communicate expectations effectively, and build great work teams."

"Companies depend on the ability of managers to fulfill organizational vision and meet crucial objectives. But without a firm grasp of critical management competencies, new managers' own futures -- as well as the company's -- can be at serious risk. What Every New Manager Needs to Know gives readers the skills they need to excel in their new responsibilities, such as managing the relationship between individual and team performance, making key people decisions like hiring, coaching and evaluating, developing budgets, and mastering the skills of project management. The book explores the key roles managers must take on in different situations, and answers fundamental questions like: * What does it mean to be a manager? * What work can be delegated to others? * When is it -- and isn't it -- appropriate to take on an active leadership role? Featuring examples and stories, What Every New Manager Needs to Know shows newly appointed managers how to think outside the cubicle and excel in their new roles."

"A companion to 10 Steps to Be a Successful Manager that presents a framework for developing and enhancing management skills to develop great leaders.The Facilitators Guide offers a simple, effective, and coachable methodology for helping managers integrate the 10 steps, outlined in 10 Steps to Be a Successful Manager, into their daily management practices. This title provides trainers and coaches the structure for great management training that is effective at the team, group, division, and individual levels."

"The role of the new manager demands a new mindset, new activities, and new relationships with people throughout the organization. Becoming a Manager guides the first-time manager through these and other challenges. Part One, Making the Transition, explores how to make the critical shift from individual contributor to manager; what it takes to build a successful partnership with your boss; and the key elements of managing time, which is every manager?s scarcest commodity. Part Two, Developing Your Management Skills, examines how to use influence and persuasion to manage without formal authority; how to develop a leadership style; the elements of planning and setting goals; and the critical roles of work processes and continuous improvement. In Part Three, Managing Others, readers learn how to master the performance management process; adopt a process for making sound decisions; and handle difficult people and situations, including high-value customers or a difficult boss. Throughout the course, examples, exercises, Think About It sections, and topical sidebars provide readers opportunities for practice, feedback, and application. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."