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"Dengan citra yang positif yang dimiliki oleh suatu merek lebih memungkinkan konsumen untuk memilih merek tersebut dalam melakukan pembelian. Citra merek yang positif merupakan salah satu faktor dalam pembentukan loyalitas merek. Penelitian ini bertujuan untuk mengetahui seberapa besar pengaruh citra merek terhadap loyalitas merek Scotch-Brite?. Penelitian ini adalah penelitian kuantitatif dengan desain eksplanatif. Penelitian ini menggunakan metode regresi sederhana. Hasil dari penelitian ini menunjukkan bahwa Scotch-Brite? memiliki citra merek yang baik; loyalitas merek Scotch-Brite? adalah baik; dan citra merek Scotch-Brite? memiliki hubungan yang positif terhadap loyalitas mereknya dan memiliki pengaruh yang kuat.

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With a positive image that is owned by a brand allows more consumers to choose the brand in the purchase. Positive brand image is one of the factors in the formation of brand loyalty. This study aims to determine the influence of brand image on brand loyalty of Scotch-Brite? scourer.

This research is a quantitative research with explanative design. This study uses simple regression. The results of this study indicate that the Scotch-Brite? has a good brand image and a good brand loyalty; and brand image of Scotch - Brite ? has a positive and strong influence on brand loyalty."

"Mobile Phones Industry has increased and more competitive nowadays. It could be seen from the variety of mobile phones product segmentation. So that, many of company created an innovative product mobile phones with the multifunction and usage from brand they offered. This challenge was answered by Nokia which became the producer of mobile phones branded.The purpose from this research was to find out what the consumer perception about the brand association based on the brand function of Nokia and the effect to their responses. In this study, used four variables that build Brand Function such as Guarantee Function, Personal Identification, Social Identification and Status was measured the positive influence on consumer responses to accept brand extentions, to recommend the brand and to pay the premium price.This research was conductded during December 2007. To support this research, 130 questions were distributed, consisted of 26 questions that related to all indicators as mentioned above. This research used the combination of puposive sampling and accidental convenience sampling. Factor analysis and multiple linear regression were used to analize the data.This research found that dimensions that build brand extentions which had a significant influence to the consumer response to accecpt brand extentions were Guarantee Function and Social Identification had a significant influence; Personal Identification and Status have not a significant influence. The dimensions that build brand functions which had a significant influence to the consumer response to recommend the brand were Guarantee Function, Personal Identification and Social Identification function. And the last the dimensions that build brandfunction which had a positive influence to the consumer response to pay premium price were Guarantee Function, Personal Identification Function and Status had a significant influence; Social Identification had not a significant influence."

"Nowadays, brand does not function as an identity or to differentiate of one product to others only. The branding has been extending in many product categories which are marketed to consumers. To offer their products, the producers can not rely on functional benefits only, but also needs to take the emotional approach to the consumers by the brand given. The approach to give the emotional benefit is through the personalities of the brand as human personalities, included to fashion products. The brand must appear as the consumers it self in order to gain the brand loyalty in long time.The purpose of this research is to find out how the impact of brand personality to brand loyalty of the consumers of fashion brand Zara at Jakarta. In addition to know which dimension of brand personality is most influential to brand loyalty. This research also using Aaker?s dimensions of brand personality, sincerity; excitement; competence; and sophistication. Aaker?s theory about the benefit of brand (functional; emotional; and self-expressive) is used as the first step to refer the brand personality concept. The theories are used to measure the brand loyalty of the consumers based on Aaker?s and Peter and Olson?s measurement.The approach used in this research is quantitative approach with descriptive as a type of research. In order to get the data that support this research, the writer using purposive sampling by distributed 23 questions related to the indicators from the dimensions stated above to 100 respondents in 5 locations (Zara?s store in Jakarta) with judgemental sampling. To find out the brand personality dimensions as independent variable to brand loyalty as dependent variable, the writer uses factor analysis and multiple regression in the measurement.The finding of this research suggests that three of four dimensions which use in measurement, have significant positive impact to brand loyalty. And the result suggests that dimension of competence has biggest impact to brand loyalty than others dimension in brand personality. Besides, dimension of excitement has no impact to the brand loyalty.This research also gives the managerial implications related to the result to Zara?s management, especially in Indonesia. The consumers did not fully aware and care about the competitive advantage which Zara offers, which most appear in dimension of excitement. So that Zara?s Indonesia should adopt the markets here better and more adaptive in the way to gain the brand loyalty of consumers. The best thing that Zara?s Indonesia can do is through the approach of characteristic, and also the culture of brand preference of Indonesian consumers."

"ABSTRAKExperiential Marketing adalah kemampuan dari suatu produk dalam menawarkan pengalaman holistik hingga menyentuh hati dan perasaan konsumen. Dengan mendapatkan pengalaman yang baik melalui Experiential Marketing dapat mempengaruhi konsumen untuk melakukan Brand Advocacy dan menjadi relawan sebuah perusahaan atau dapat disebut sebagai brand advocates suatu produk untuk menyebarkan informasi positif. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh yang dapat ditimbulkan dari Experiential Marketing terhadap Brand Advocacy (studi pada Kamera GoPro). Penelitian ini menggunakan pendekatan kuantitatif dengan menyebarkan kuesioner kepada 100 responden pengguna Kamera GoPro di Jakarta. Hasil penelitian ini menunjukkan bahwa Experiential Marketing memiliki pengaruh yang lemah terhadap Brand Advocacy.

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ABSTRACTExperiential Marketing is an product ability to offering holistic experience until touching customer?s heart and feeling. Getting a good experience through Experiential Marketing could influencing customer to do Brand Advocacy and become volunteer of a company or we can call it as brand advocates of a product to share positive information. The purpose of this research is trying to find the influence that would be appear from Experiential Marketing toward Brand Advocacy (case study of GoPro Camera). This research uses a quantitative approach by distributing questionnaires to 100 GoPro Camera?s user in Jakarta. The result of this research showed that Experiential Marketing has a weak influence on Brand Advocacy."

"Sebagai sebuah merek yang sudah cukup tua di Indonesia, KFC tetap mempertahankan eksistensinya sebagai pemimpin pasar dalam bisnis makanan cepat saji. Dengan tagline yang berbunyi "Jagonya Ayam" KFC mampu memberi bukti bahwa itu bukan hanya sebuah omong kosong. Lewat kegiatan Public Relations yang dilakukan secara menyeluruh, dimana customer satisfaction merupakan bagian terpenting dalam kegiatan tersebut membuat image KFC sebagai ayam goreng paling lezat tetap terjaga.Oleh karena itu, peneliti tertarik untuk meneliti seperti apa brand image yang dimiliki KFC ditengah ketatnya persaingan antara merek-merek asing yang banyak bermunculan pada saat ini dan sejauh mana pengaruhnya terhadap ekuitas mereknya. Tujuan penelitian ini adalah untuk mengetahui pengaruh brand image KFC terhadap ekuitas merek KFC di Jakarta. Penilaian terhadap ekuitas merek itu sendiri dilakukan dengan mengukur empat dimensi di dalamnya yaitu: brand awareness, brand association, perceived quality, dan brand loyalty.Pendekatan penelitian yang digunakan adalah kuantitatif. Metode penelitian yang digunakan adalah survei dengan menyebarkan kuesioner. Pengambilan sampel dilakukan secara non probabilita dimana tidak semua konsumen mempunyai kesempatan yang sama untuk dijadikan responden Untuk menguji reliablitas digunakan teknik alpha cronbach`s. Hasil yang didapat bahwa dimensi-dimensi penelitian ini cukup reliabel karena tidak ada dimensi yang tidak lolos dalam uji ini. Untuk menguji validitas digunakan metode factor analysis. Dengan melihat nilai KMO didapat hasil bahwa semua dimensi penelitian cukup valid.Langkah selanjutnya untuk melihat pengaruh brand image terhadap ekuitas merek serta dimensi mana dari brand image yang paling berpengaruh terhadap variabel dependen (brand equity) maka digunakanlah multiple regression. Berdasarkan hasil uji regresi terlihat bahwa terdapat pengaruh yang cukup kuat antara variabel brand image dengan variabel brand equity dan dimensi yang berpengaruh signifikan terhadap brand equity adalah afektif.Hipotesis penelitian yang disusun sebelumnya ternyata tidak semuanya dapat diterima. Dari hasil yang didapat ternyata dimensi kognitif tidak berpengaruh terhadap ekuitas merek Sehingga hipotesa yang menyatakan semakin tinggi kognitif semakin tinggi ekuitas merek tidak terbukti.Penelitian ini menyimpulkan bahwa KFC sudah memiliki brand image yang positif di mata khalayaknya. Dimensi yang paling dominan dalam membentuk brand image KFC adalah afektif. Dimensi ini juga yang mempunyai pengaruh kuat terhadap pembentukan ekuitas merek KFC.

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KFC as an old franchise brand in Indonesia still keeping it existency as the market leader in fastfood industry. With "Jagonya Ayam" as the tagline, KFC has given the proof that it`s not just a bullshit. Through Public Relations activities that has been done thoroughly, where customer satisfaction is the main part in the activities has made the image of KFC as the most delicious fried chicken restaurant stand still.Therefore, writer interested to find out what kind of brand image that KFC has in the middle of tight competition between franchise brand that rapidly shows recently. Whereas western culture is truly dominating at this moment. Youngsters especially are the category who closely related with this westernization thing.Which that makes them as the biggest market who consume all those western thing, including foods ofcourse. Where all those western thing are most appreciated by them. The purpose of this research is to find out the effect of brand image into brand equity building. For the brand equity measurement is done by measuring four dimension. Those are brand awareness, brand association, perceived quality, and brand loyalty.This research is using quantitative approach by distributing questionnaire to KFC consumer in Jakarta. Samples are taken with non probability system where not all consumer has the same chance to be respondent. Reliability test is using alpha cronbach`s technique.The results shows that all dimension in this research are relieable enough where all dimension pass the te test. Validity is tested by using factor analysist method. KMO shows all the dimension are valid. The next test to see the effect of brand image to brand equity and to see which dimension has the most powerful effect to dependent variable, is using multiple regression. Regression test gives result that there is quite powerful effect between brand image variable with brand equity variable. The dimension that effect strongly to brand equity is affective. Not all previous hypothetical that has been put in order is correct. The result states that cognitive dimension is not effecting into brand equity. Therofere the hypothetical that states the higher cognitive, the higher brand equity is not proved.This research concludes that KFC already has positive brand image in it target market. Among all the numerous fastfood franchise brand, KFC still stands out. Affective is the most dominant dimension relates with building Brand Image into Brand Equity."

"[ABSTRAKPemasaran adalah tentang menawarkan proposisi nilai yang superior.Fenomena akhir akhir ini megindikasikan bahwa produk ataupun service sebagaiproposisi nilai tidak lagi mencukupi untuk berperan sebagai nilai ataupun alatdiferensiasi dan nilai tersebut telah berpindah ke penciptaan pengalamanpelanggan. Mengadaptasi teori merek pengalaman dari ranah pemasaran dan teoripengalaman dari ranah pariwisata, disertasi ini berusaha menyusun sebuah modelkomprehensif pengalaman merek destinasi. Penelitian mengambil kasus Balisebagai destinasi wisata dan dilakukan melalui tiga tahap, wawancara pendekdengan metode SPACE matrix, Focus Group Discussion dan survey kuisioner.Hasil penelitian berhasil mengidentifikasi anteseden dan konsekuensi dari modelpengalaman merek destinasi dan membuktikan bahwa pengalaman merekdestinasi dan keaslian merek destinasi mempunyai pengaruh penting dalamkesetiaan merek pelanggan dalam konteks destinasi pariwisata;

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ABSTRACTThis dissertation is driven from the notion that marketing is all aboutoffering superior value. It is suggested that the traditional product and servicevalue proposition is no longer adequate and the meaning of value is rapidlyshifting to experiences. Adapting branding theory from marketing and experiencefrom tourism, this dissertation developed a comprehensive and holistic model ofdestination brand experience. This includes investigating its antecedents,consequences and relationships within the model with loyalty. The researchconsisted of three phases with combination of methodologies: Strategic Positionand Competitive Evaluation (SPACE), Focus Group Discussion and aquestionnaire survey, and took Bali as the destination case. The result hasprovided a context background, identified and validated antecedent andconsequences of destination brand experience. Moreover, it proved thatdestination brand experience has significant relationship to destination brandloyalty. It also showed that destination brand authenticity has a mediation role inthe relationship between destination brand experience and destination brandloyalty;This dissertation is driven from the notion that marketing is all aboutoffering superior value. It is suggested that the traditional product and servicevalue proposition is no longer adequate and the meaning of value is rapidlyshifting to experiences. Adapting branding theory from marketing and experiencefrom tourism, this dissertation developed a comprehensive and holistic model ofdestination brand experience. This includes investigating its antecedents,consequences and relationships within the model with loyalty. The researchconsisted of three phases with combination of methodologies: Strategic Positionand Competitive Evaluation (SPACE), Focus Group Discussion and aquestionnaire survey, and took Bali as the destination case. The result hasprovided a context background, identified and validated antecedent andconsequences of destination brand experience. Moreover, it proved thatdestination brand experience has significant relationship to destination brandloyalty. It also showed that destination brand authenticity has a mediation role inthe relationship between destination brand experience and destination brandloyalty, This dissertation is driven from the notion that marketing is all aboutoffering superior value. It is suggested that the traditional product and servicevalue proposition is no longer adequate and the meaning of value is rapidlyshifting to experiences. Adapting branding theory from marketing and experiencefrom tourism, this dissertation developed a comprehensive and holistic model ofdestination brand experience. This includes investigating its antecedents,consequences and relationships within the model with loyalty. The researchconsisted of three phases with combination of methodologies: Strategic Positionand Competitive Evaluation (SPACE), Focus Group Discussion and aquestionnaire survey, and took Bali as the destination case. The result hasprovided a context background, identified and validated antecedent andconsequences of destination brand experience. Moreover, it proved thatdestination brand experience has significant relationship to destination brandloyalty. It also showed that destination brand authenticity has a mediation role inthe relationship between destination brand experience and destination brandloyalty]"

"Tujuan utama skripsi ini adalah untuk mengetahui pengaruh Pengaruh Brand Identity, Brand Image, dan Internet Use terhadap Brand Preference pada Brand Online dan Brand Offline. Retail Brand online yang akan diteliti adalah Zalora, Helmedroom dan Asos, sedangkan retail brand offline ialah Centro Departmen Store, Disctarra, dan Metro Departmen Store. Penelitian ini menggunakan desain penelitian eksploratif dan deskriptif yang dilakukan satu kali dalam satu periode. Responden penelitian ini berjumlah 150 orang yang pernah belanja online dan offline. Model penelitian dengan enam hipotesis diuji menggunakan Structural Equation Modelling (SEM). Hasil dari penelitian ini menyimpulkan bahwa brand identity, brand image dan internet use mempengaruhi brand preference. Tetapi setelah di moderasi, brand type memoderasi brand identity terhadap brand image, namun brand type tidak memoderasi hubungan brand image dengan brand preference dan internet use dengan brand preference.

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The purpose of this study is to identify the impact and relation from brand identity to brand image, then brand image toward brand preference, and internet use toward brand preference, and there is brand type as moderator variable. This research uses exploratory and descriptive design research conducted in one time period (cross sectional design). Respondents of this study are 150 people who have been shopping by online and offline. The six-hypotheses research model in this study are tested with Structural Equation Modeling (SEM). The results finds that almost all variables have a significant and positive relationship before we put moderator variable. After we put moderator variable, we find that brand type moderating brand identity toward brand image, but brand type not moderating brand image toward brand preference, and also internet use toward brand preference."