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"Pembelian dengan metode omnichannel serta tren UGC media sosial terus berkembang pesat di seluruh dunia selama beberapa tahun terakhir, termasuk di Indonesia. Metode belanja showrooming sebagai salah satu metode belanja omnichannel dapat mendorong konsumen untuk membuat UGC dan dapat membantu retailer untuk meninjau kembali pentingnya kehadiran toko fisik dalam penjualannya. Penelitian ini bertujuan untuk menganalisis pengaruh Mobile Dependency dan Uncertainty Reduction terhadap Showrooming Behavior dan User-generated Content. Sampel yang digunakan dalam penelitian adalah konsumen yang pernah melakukan pembelian secara showrooming, berusia 18-26 tahun, dan berdomisili di Jabodetabek. Terdapat sebanyak 223 responden kuesioner yang telah berhasil dikumpulkan yang selanjutnya data diolah dengan metode Partial Least Square – Structural Equation Modeling (SEM) menggunakan software SmartPLS. Hasil penelitian ini menunjukkan bahwa mobile dependency, need for touch, dan value consciousness memiliki pengaruh signifikan terhadap mobile showrooming attitude. Kemudian mobile dependency dan mobile showrooming intention memiliki pengaruh signifikan terhadap user-generated content creation. Mobile dependencymemiliki pengaruh signifikan terhadap psychological risk dan mobile showrooming attitude memiliki pengaruh signifikan terhadap mobile showrooming intention. Serta ditemukan bahwa psychological risk tidak memiliki pengaruh signifikan terhadap mobile showrooming attitude.

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Purchasing with omnichannel methods and the trend of social media user-generated content (UGC) have been rapidly growing worldwide in recent years, including in Indonesia. Showrooming shopping method, as one of the omnichannel shopping methods, can encourage consumers to create UGC and help retailers reconsider the importance of physical stores in their sales. This study aims to analyze the influence of Mobile Dependency and Uncertainty Reduction on Showrooming Behavior and User-generated Content. The sample used in the study consisted of consumers who had previously made purchases through showrooming, aged 18-26, and residing in Jabodetabek. A total of 223 questionnaire respondents were successfully collected, and the data were processed using Partial Least Square - Structural Equation Modeling (SEM) with SmartPLS software. The results of this study indicate that mobile dependency, need for touch, and value consciousness have a significant influence on mobile showrooming attitude. Furthermore, mobile dependency and mobile showrooming intention have a significant influence on user-generated content creation. Mobile dependency has a significant influence on psychological risk, and mobile showrooming attitude has a significant influence on mobile showrooming intention. It was also found that psychological risk does not have a significant influence on mobile showrooming attitude."

"Fenomena akselerasi pertumbuhan penggunaan sosial media pada kalangan Gen Z merupakan peluang bagi pemasar untuk menyusun strategi pemasaran digital. Dalam konteks pemasaran pariwisata, User-Generated Content telah menjadi sumber informasi yang berharga bagi para wisatawan dalam membuat keputusan perjalanan. Penelitian ini mencoba memberikan gambar pengaruh dari User-Generated Content terhadap Niat Perjalanan Wisata Gen Z yang dimediasi oleh perceived credibility, perceived usefulness, dan destination image di Platform Instagram. Metode secara kuantitatif dengan online kuesioner 346 responden digunakan untuk melihat pengaruh UGC dengan Visit Intention. Hasil dalam penelitian ini menunjukkan bahwa Emotional User-Generated Content mempengaruhi Visit Intention di platform instagram sehingga dapat dijadikan strategi bagi pemasar.

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The phenomenon of accelerated growth in social media usage among Gen Z is an opportunity for marketers to develop digital marketing strategies. In the context of tourism marketing, User-Generated Content has become a valuable source of information for tourists in making travel decisions. This research tries to illustrate the influence of User-Generated Content on Gen Z visit intention mediated by perceived credibility, perceived usefulness, and destination image on the instagram platform. A quantitative method with an online questionnaire of 346 respondents was used to see the effect of UGC with Visit Intention. The results in this study indicate that Emotional User-Generated Content affects Visit Intention on the Instagram Platform so that it can be used as a strategy for marketers."

"Media sosial telah meledak sebagai kategori wacana online dimana orang dapat membuat konten, membagi, memberi bookmark dan jaringan pada tingkat yang luar biasa. Meskipun menciptakan peluang besar, media sosial juga memberikan tantangan tersendiri bagi perusahaan. Khususnya berkaitan dengan user generated content. Media sosial, memungkinkan user menciptakan pengaruh positif dan negatif terhadap brand equity. Oleh karena itu banyak researcher menyarankan kepada marketer untuk ikut terlibat di media sosial dengan memanfaatkan firm created content dimana perusahaan dapat membuat dan mengontrol konten dan percakapan di media sosial. Beberapa penelitian telah dilakukan terkait komunikasi media sosial dan manajemen merek. Namun terdapat kesenjangan literatur tentang isu dan tantangan yang dihadapi dalam menggunakan komunikasi media sosial terhadap ekuitas merek baik di industri maupun jenis media sosial yang digunakan. Selain itu, studi tentang firm created content dan user generated content terhadap brand equity sangat jarang ditemukan di Indonesia sehingga penelitian ini bertujuan untuk menyoroti isu dan tantangan komunikasi media sosial baik itu firm genareted content maupun user generated content dalam meningkatkan brand equity dalam industry kosmetik Indonesia.

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Social media has exploded as an online discourse category where people can create content, share, bookmark and network at an incredible rate. Despite creating great opportunities, social media also poses a challenge for the company. Specifically related to user generated content. Social media allows users to create positive and negative influences on brand equity. Therefore, many researchers advise marketers to get involved in social media by utilizing firm created content where companies can create and control content and conversations in social media.

Several studies have been conducted related to social media communication and brand management. However, there is a literature gap on issues and challenges faced in using social media communication to brand equity both in industry and the type of social media used. In addition, the study on firm created content and user generated content on brand equity is very rare in Indonesia so that this study aims to highlight issues and challenges of social media communication, both firm-based and content-generated content in enhancing brand equity in the Indonesian Kosmetik industry."

"Destination branding dianggap sebagai aspek utama dalam penerapan konsep pemasaran dalam suatu destinasi, terutama saat peluang dalam industri pariwisata meningkat dan bertambahnya berbagai pilihan destinasi wisata. Sebelumnya, telah dibahas mengenai theoretical framework mengenai destination branding menggunakan variabel source credibility, destination image, destination attachment, dan destination satisfaction. Penelitian kuantitatif ini bertujuan untuk melihat pengaruh dari destination source credibility terhadap destination satisfaction dengan mediasi destination image dan destination attachment. Penelitian ini melibatkan 302 orang responden yang sebelumnya pernah mengunjungi destinasi wisata Malang Raya dan melakukan pencarian informasi menggunakan situs dan/atau aplikasi User Generated Content UGC . Data diolah menggunakan metode Structural Equation Modeling SEM . Hasil penelitian ini menunjukan bahwa variabel destination image memediasi pengaruh destination source credibility terhadap destination attachment. Destination attachment memiliki peran mediasi pada pengaruh destination image terhadap destination satisfaction. Namun, destination attachment tidak memiliki peran mediasi dalam pengaruh destination source credibility terhadap destination.

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Destination branding is considered as the main aspect of destination marketing, align with the increasing opportunity in tourism industry and the development in alternative destination choices. Before, the theoretical framework of destination branding already developed, which include destination source credibility, destination image, destination attachment, and destination satisfaction. This quantitative research aims to see the effect of destination source credibility to destination satisfaction with destination image and destination attachment as mediation variable. The study involved 302 respondents who have visited Malang Raya and have done information research using site and or application of User Generated Content UGC . The data was processed using Structural Equation Modeling SEM . The results of this study showed that destination image does mediate the effect of destination source credibility to destination attachment. Destination attachment does mediate the effect of destination image to destination satisfaction, but does not mediate the effect of destination source credibility to destination satisfaction."

"Seiring dengan meningkatnya penggunaan perangkat seluler, media sosial, dan online review yang semakin penting dalam penyebaran WOM, serta berperan penting dalam pengambilan penting dalam pengambilan keputusan konsumen dan consumer journey. Perusahaan dapat memanfaatkan online review berupa User-Generated Review (UGR) dan Influencer-Generated Review untuk meningkatkan strategi pemasaran. Penelitian ini bertujuan untuk mengetahui online review manakah yang lebih efektif antara user-generated review dan influencer-generated review. Penelitian ini memprediksi adanya perbedaan antara kedua online review tersebut dalam mempengaruhi consumer purchase intention. Hasil penenelitian ini menemukan influencer-generetad review lebih efektif dalam mempengaruhi purchase intention. Penelitian ini juga menemukan bahwa konsumen membuat kesimpulan penting saat melihat online review yang diposting pada media sosial instagram.

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As the use of mobile devices increases, social media and online reviews are increasingly important in the spread of WOM and play an important role in consumer decisions and the consumer journey. Companies can take advantage of online reviews in the form of User-Generated Reviews (UGR) and Influencer-Generated Reviews (IGR) to improve marketing strategies. This study aims to determine which online review is more effective between user-generated reviews and influencer-generated reviews. This study predicts differences between the two online reviews influencing consumer purchase intentions. This study found that influencer-generated reviews were more effective in influencing purchase intentions. This study also found that consumers make important inferences when viewing online reviews posted on Instagram."

"ABSTRAKFenomena situs jejaring sosial menciptakan User-Generated Content(UGC), sebuah evolusi penggunaan aplikasi internet yang memungkinkan penggunanyaberkolaborasi, aktif dalam menciptakan konten, menghasilkan pengetahuan,dan berbagi informasi secara online. Maraknya UGC membuat batasanantara produser media dan khalayak menjadi samar. UGC dinilai sebuah pembuktiannyata kekuasaan pemirsa. Konsep Rutinitas Media digunakan untuk menjelaskanadanya pergeseran atau perubahan dalam ruang redaksi televisi melaluipengadopsian penggunaan UGC. Metode yang digunakan dalam penelitian iniadalah studi kasus instrumental terhadap rutinitas media di era UGC.Hasil penelitian menunjukkan bahwa UGC mampu mengubah nilai-nilaijurnalistik yang selama ini dipegang teguh oleh para jurnalis dan pelaku rutinitasmedia. Di samping itu, UGC kini menjadi andalan bagi para produser dalammengedepankan kecepatan tayangan berita, sehingga berita yang tampil di layarkaca tidak seluruhnya valid dan terverifikasi.

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ABSTRACTThe phenomenon of social networking sites create User-Generated Content(UGC), an evolution of the use of internet application that allows users to collaborate,active in creating the content, generate knowledge, and share information online. Therise of UGC makes the boundaries between media producers and audiences becomevague. UGC assessed as a real evidence of the viewers?power. Media Routinesconcept is used to describe a shift or change in the television newsroom through theadoption of the use of UGC. The method used in this research is a case studyinstrumental to the media routines in UGC era.The research resulted that UGC is able to change the values of journalism thathad been firmly held by journalists and actors of media routines. In addition, theUGC has become a mainstay for the producers in prioritizing the speed of the newsprogram, so the news that appeared on the screen is not entirely valid and verified."

"[Do brand communities really work for FMCG? Can consumers involved in brand communities be characterized by specific behavioral attributes? Are there significant differences between members and those consumers who are simply visiting the brand-community site? And do the members show a higher level of customer retention as those non-member? In her study Sandra Meister derives a set of behavioral attributes relevant for brand-community members. By means of a significance test and a structural equation model, she examines the behavioral profile of brand-community members and compares the results with brand-community non-members. Additionally, she investigates the impact of the behavioral attributes on the performance measure 'customer retention' Finally, she formulates leanings and recommendation for brand-community management., Do brand communities really work for FMCG? Can consumers involved in brand communities be characterized by specific behavioral attributes? Are there significant differences between members and those consumers who are simply visiting the brand-community site? And do the members show a higher level of customer retention as those non-member? In her study Sandra Meister derives a set of behavioral attributes relevant for brand-community members. By means of a significance test and a structural equation model, she examines the behavioral profile of brand-community members and compares the results with brand-community non-members. Additionally, she investigates the impact of the behavioral attributes on the performance measure 'customer retention' Finally, she formulates leanings and recommendation for brand-community management.]"

"TikTok merupakan salah satu aplikasi media sosial dengan pertumbuhan pengguna yang sangat pesat di Indonesia, terutama pada kelompok usia 14 hingga 30 tahun. Pada paruh akhir tahun 2021, TikTok mengimplementasikan fungsi e-commerce pada aplikasi yang menjadikan aplikasi TikTok sebagai salah satu platform social commerce. TikTok Shop memanfaatkan media video singkat, rangkaian gambar dan livestreaming yang dapat digunakan seller untuk berjualan. Penelitian ini bertujuan untuk mempelajari bagaimana pengaruh dari trust in seller dan privacy concern pengguna terhadap perilaku pembelian sebenarnya di TikTok Shop. Penelitian ini dibangun menggunakan kerangka dari Trust-Transfer Theory dan Theory of Security Assurance yang telah digunakan pada penelitian lain tentang social media dan social commerce. Penelitian ini dilaksanakan dengan metode mixed-method yang menggunakan analisis PLS-SEM dan Content Analysis. Pendekatan kuantitatif ini diikuti oleh 717 responden. Hasil pengolahan kuantitatif yang dilaksanakan pengujian kembali dengan pendekatan kualitatif, dengan melakukan wawancara kualitatif yang diikuti oleh 30 responden. Penelitian ini menemukan bahwa tidak semua source of trust building (perceived familiarity, situational normality, trust in platform dan social interactivity) memiliki pengaruh yang sama dan mendukung trust in seller, baik secara kognitif atau emosional. Penelitian ini juga menemukan faktor-faktor dari security assurance signal (privacy/security policy. assurance seal, dan disposition to third-party certification) memiliki pengaruh terhadap privacy concern konsumen. Kemudian trust in seller dan privacy concern terbukti mempengaruhi intensi belanja konsumen, yang juga memiliki pengaruh terhadap perilaku belanja sebenarnya dari konsumen. Penelitian ini diharapkan mampu memberikan kontribusi bagi pengembangan dan seller di social commerce untuk dapat meningkatkan perilaku belanja sebenarnya dari konsumen. Selain itu, hasil penelitian ini diharapkan dapat digunakan sebagai referensi bagi penelitian yang akan datang terkait tentang topik ini.

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TikTok is a social media application with very rapid user growth in Indonesia, especially in the 14 to 30 year old age group. In the latter half of 2021, TikTok will implement an e-commerce function in the application, which will make the TikTok application a social commerce platform. The TikTok Shop utilizes short videos, picture sequels, and live streaming that sellers can use to sell. This study aims to study how the influence of trust on seller and user privacy concerns actual buying behavior at the TikTok Shop. This research was built using the framework of Trust-Transfer Theory and Theory of Security Assurance which have been used in other research on social media and social commerce. This research was carried out using a mixed-method method using PLS-SEM analysis and content analysis. This quantitative approach was followed by 717 respondents. The results of the quantitative processing carried out were tested again with a qualitative approach, by conducting qualitative interviews which were attended by 30 respondents. This study found that not all sources of trust-building (perceived familiarity, situational normality, trust in platforms, and social interactivity) have the same effect and support trust in sellers, both cognitively and emotionally. This study also found that the factors of the security assurance signal (privacy/security policy, assurance seal, and disposition to third-party certification) influence consumer privacy concerns. Then trust in sellers and privacy concerns are proven to affect consumer shopping intentions, which also influence the actual shopping behavior of consumers. This research is expected to be able to contribute to the development and sellers in social commerce to be able to improve the actual shopping behavior of consumers. In addition, the results of this study are expected to be used as a reference for future research related to this topic."

"There is no way to talk about cultural products without mentioning their fans, with the development of the Internet into Web 2.0 this has changed the dynamic of fan’s consumption culture to participatory culture, making fans able to contribute to their idol’s success; a contribution further strengthened by social media because it allows an immediate and instantaneous connection between fans and their idols, specifically Harry Styles, a celebrity who has had unassailable success in his solo career as a musician, with the title of Variety’s Hitmaker of the Year in 2020. Using content and comparative analysis, this study explains how participatory culture works within a fandom and how social media has provided a realm that allows fans to express, contribute, and share in an artist’s success. This study ascertained that in line with participatory culture, fans has found new ways in creating and sharing content, one of which is fanfiction and with the presence of social something definitive to fan culture has broken through the general public because social media has allowed fans to connect and made room for things that might not have been possible if not for social media. Findings from this study were backed with theoretical findings from several scholars which provided empirical understanding on the topic.

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Tidak ada cara untuk membicarakan produk budaya tanpa menyebut penggemarnya, dengan berkembangnya Internet menjadi Web 2.0 ini telah mengubah dinamika budaya konsumsi penggemar menjadi budaya partisipatif, membuat penggemar dapat berkontribusi untuk kesuksesan idola mereka; Kontribusi yang semakin diperkuat oleh media sosial karena memungkinkan hubungan langsung dan instan antara penggemar dan idola mereka, khususnya Harry Styles, seorang selebriti yang telah sukses dalam karir solonya sebagai musisi, dengan gelar dari Variety's Hitmaker of the Year in 2020. Dengan menggunakan analisis konten dan komparatif, penelitian ini menjelaskan bagaimana budaya partisipatif bekerja dalam sebuah fandom dan bagaimana media sosial telah menyediakan ranah yang memungkinkan penggemar untuk berekspresi, berkontribusi, dan berbagi dalam kesuksesan artis. Kajian ini memastikan bahwa sejalan dengan budaya partisipatif, penggemar telah menemukan cara baru dalam membuat dan berbagi konten, salah satunya adalah fanfiction dan dengan adanya sosial sesuatu yang definitif untuk budaya penggemar telah menembus masyarakat umum karena media sosial telah memungkinkan penggemar untuk terhubung dan memberi ruang untuk hal-hal yang mungkin tidak mungkin terjadi jika bukan karena media sosial. Temuan dari penelitian ini didukung dengan temuan teoritis dari beberapa sarjana yang memberikan pemahaman empiris tentang topik tersebut."

"TikTok merupakan salah satu aplikasi media sosial dengan pertumbuhan pengguna yang sangat pesat di Indonesia, terutama pada kelompok usia 14 hingga 30 tahun. Pada paruh akhir tahun 2021, TikTok mengimplementasikan fungsi e-commerce pada aplikasi yang menjadikan aplikasi TikTok sebagai salah satu platform social commerce. TikTok Shop memanfaatkan media video singkat, rangkaian gambar dan livestreaming yang dapat digunakan seller untuk berjualan. Penelitian ini bertujuan untuk mempelajari bagaimana pengaruh dari trust in seller dan privacy concern pengguna terhadap perilaku pembelian sebenarnya di TikTok Shop. Penelitian ini dibangun menggunakan kerangka dari TrustTransfer Theory dan Theory of Security Assurance yang telah digunakan pada penelitian lain tentang social media dan social commerce. Penelitian ini dilaksanakan dengan metode mixed-method yang menggunakan analisis PLS-SEM dan Content Analysis. Pendekatan kuantitatif ini diikuti oleh 717 responden. Hasil pengolahan kuantitatif yang dilaksanakan pengujian kembali dengan pendekatan kualitatif, dengan melakukan wawancara kualitatif yang diikuti oleh 30 responden. Penelitian ini menemukan bahwa tidak semua source of trust building (perceived familiarity, situational normality, trust in platform dan social interactivity) memiliki pengaruh yang sama dan mendukung trust in seller, baik secara kognitif atau emosional. Penelitian ini juga menemukan faktor-faktor dari security assurance signal (privacy/security policy. assurance seal, dan disposition to third-party certification) memiliki pengaruh terhadap privacy concern konsumen. Kemudian trust in seller dan privacy concern terbukti mempengaruhi intensi belanja konsumen, yang juga memiliki pengaruh terhadap perilaku belanja sebenarnya dari konsumen. Penelitian ini diharapkan mampu memberikan kontribusi bagi pengembangan dan seller di social commerce untuk dapat meningkatkan perilaku belanja sebenarnya dari konsumen. Selain itu, hasil penelitian ini diharapkan dapat digunakan sebagai referensi bagi penelitian yang akan datang terkait tentang topik ini.

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TikTok is a social media application with very rapid user growth in Indonesia, especially in the 14 to 30 year old age group. In the latter half of 2021, TikTok will implement an ecommerce function in the application, which will make the TikTok application a social commerce platform. The TikTok Shop utilizes short videos, picture sequels, and live streaming that sellers can use to sell. This study aims to study how the influence of trust on seller and user privacy concerns actual buying behavior at the TikTok Shop. This research was built using the framework of Trust-Transfer Theory and Theory of Security Assurance which have been used in other research on social media and social commerce. This research was carried out using a mixed-method method using PLS-SEM analysis and content analysis. This quantitative approach was followed by 717 respondents. The results of the quantitative processing carried out were tested again with a qualitative approach, by conducting qualitative interviews which were attended by 30 respondents. This study found that not all sources of trust-building (perceived familiarity, situational normality, trust in platforms, and social interactivity) have the same effect and support trust in sellers, both cognitively and emotionally. This study also found that the factors of the security assurance signal (privacy/security policy, assurance seal, and disposition to third-party certification) influence consumer privacy concerns. Then trust in sellers and privacy concerns are proven to affect consumer shopping intentions, which also influence the actual shopping behavior of consumers. This research is expected to be able to contribute to the development and sellers in social commerce to be able to improve the actual shopping behavior of consumers. In addition, the results of this study are expected to be used as a reference for future research related to this topic."