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"Perkembangan teknologi di Indonesia tengah mengalami kemajuan yang pesat. Salah satu kemajuan teknologi yang sedang marak adalah munculnya situs atau aplikasi jual beli. Kemunculan ini mampu membuat masyarakat dengan mudah berbelanja maupun berjualan hanya dengan mengakses situs ataupun aplikasi jual beli melalui perangkat pintar. Namun, kemudahan yang didapatkan juga memiliki sisi negatif, yaitu dapat menyebabkan masyarakat cenderung berperilaku impulsif saat berbelanja. Konsumen yang memiliki perilaku ini membeli suatu barang atau jasa dengan spontan tanpa pertimbangan. Perilaku online impulsive buying dapat dipengaruhi oleh berbagai faktor, salah satunya adalah faktor intrinsik konsumen. Selain itu, individu yang cenderung berperilaku impulsif saat berbelanja umumnya berusia 18 sampai dengan 39 tahun, yang mana termasuk dalam fase dewasa awal. Oleh karena itu, dalam penelitian ini akan diteliti lebih lanjut mengenai faktor-faktor intrinsik yang dapat memengaruhi perilaku pembelian impulsif pada individu yang telah memasuki usia dewasa awal. Pengambilan sampel dilakukan dengan menyebarkan kuesioner kepada mahasiswa FMIPA UI menggunakan metode purposive sampling dan terdapat 396 sampel berdasarkan the 10-times rule. Peneliti menggunakan metode Partial Least Square (PLS) dan Multi-Group Analysis Partial Least Square (MGA-PLS) dalam penyelesaian masalah penelitian, serta bootstrap untuk mengevaluasi inner model. Hasil penelitian menunjukkan kepribadian neuroticism, materialism, shopping enjoymet tendency, dan impusive buying tendency berpengaruh secara signifikan terhadap online impulsive buying behavior. Selain itu, tidak terdapat perbedaan pengaruh diantara setiap kategori dalam variabel demografi jenis kelamin, domisili, dan pendapatan mahasiswa.

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Technological developments in Indonesia are currently experiencing rapid progress. One of the technological advances that is currently popular in Indonesia is the emergence of buying and selling sites or applications. This emergence makes it easier for people to shop or sell by simply accessing buying and selling sites or applications through smart phone. However, this convenience also has a negative side, which can cause people tend to behave impulsively when shopping. Consumers who have this behavior buy an item or service spontaneously without consideration. Online impulsive buying behavior can be affected by various factors, one of which is the consumer's intrinsic factor, that is big five personality traits, culture, materialism, shopping enjoyment tendency, and impulsive buying tendency. Individuals who tend to behave impulsively when shopping are usually aged 18 to 39 years, which is in the early adult phase. Therefore, this study will examine further about the intrinsic factors that can influence impulsive buying behavior in individuals who have entered early adulthood. Sampling was carried out at the Faculty of Mathematics and Natural Sciences, University of Indonesia by distributing questionnaires to students who fit the required criteria using a purposive sampling method and there are 396 samples whose number is determined by the 10-times rule. Researchers use Partial Least Square and Multi-Group Analysis methods to solve this research problem, and bootstrap to evaluate the inner model. The results showed that the personality of neuroticism, materialism, shopping enjoyment tendency, and impulsive buying tendency had a significant effect on online impulsive buying behavior. There is no difference in the influence between each category in the demographic variables of gender, domicile, and student income."

"ABSTRACTTingginya tingkat persaingan antara penyedia e-wallet adalah salah satu faktor yang mempengaruhi persaingan antara penyedia e-wallet. Persaingan harga adalah strategi penetapan harga yang terkait dengan peran negatif harga. Dalam studi sebelumnya, ditemukan bahwa peran negatif harga yang terdiri dari mavenisme harga, kesadaran nilai, kesadaran harga dan kecenderungan penjualan mempengaruhi perilaku pembelian impulsif. Meningkatnya perkembangan e-wallet juga mempengaruhi pola konsumsi generasi sekarang yang memiliki banyak kebutuhan untuk pengembangan teknologi dan digitalisasi termasuk e-wallet. Semakin banyak dompet elektronik adalah salah satu alat pembayaran tertinggi yang digunakan oleh generasi milenial. Perilaku pembelian impulsif yang bergerak dari emosi, perasaan, keinginan, dan rasionalitas dapat terjadi pada semua orang di latar belakang apa pun. Penelitian ini ingin mengetahui apakah harga mavenisme, kesadaran nilai, kesadaran harga, kecenderungan jual dan kecenderungan kupon dapat memengaruhi pembelian impulsif pada milenium sebagai pengguna e-wallet GO-PAY dan apakah tingkat religiusitas juga dapat memengaruhi perilaku pembelian impulsif ini. . Sampel yang digunakan dalam penelitian ini adalah pengguna GO-PAY yang beragama Islam dan generasi milenial, total 338 responden. Penelitian ini menggunakan Structural Equation Modeling (SEM) dengan mengolah data kuesioner yang memiliki skala Likert 1-6 menggunakan SPSS 22 dan Lisrel 8.80. Studi ini menemukan bahwa harga mavenisme dan kecenderungan penjualan mempengaruhi pembelian impulsif secara signifikan dan negatif. Sedangkan kesadaran nilai dan kesadaran harga mempengaruhi pembelian impulsif secara signifikan dan positif. Sedangkan kecenderungan kupon kupon dan religiusitas tidak memiliki pengaruh signifikan terhadap perilaku pembelian impulsif.

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ABSTRACTThe high level of competition between e-wallet providers is one of the factors affecting competition between e-wallet providers. Price competition is a pricing strategy that is related to the negative role of prices. In a previous study, it was found that the negative role of prices consisting of price mavenism, value awareness, price awareness and sales trends influence impulsive buying behavior. The increasing development of e-wallets also affects consumption patterns of the current generation that have many needs for technological development and digitalization including e-wallets. More and more electronic wallets are one of the highest payment instruments used by millennials. Impulsive buying behavior that moves from emotions, feelings, desires, and rationality can occur to anyone in any background. This study wants to find out whether the price of mavenism, value awareness, price awareness, selling tendencies and coupon tendencies can influence impulsive purchases in the millennium as a GO-PAY e-wallet user and whether the level of religiosity can also influence this impulsive buying behavior. . The sample used in this study was GO-PAY users who were Muslim and millennial generation, totaling 338 respondents. This study uses Structural Equation Modeling (SEM) by processing questionnaire data which has a 1-6 Likert scale using SPSS 22 and Lisrel 8.80. This study found that the price of mavenism and the tendency of sales affect impulsive purchases significantly and negatively. Whereas value awareness and price awareness affect impulsive purchases significantly and positively. While the tendency of coupons and religiosity coupons do not have a significant influence on impulsive buying behavior."

"Media sosial telah berkembang menjadi platform yang tidak hanya digunakan untuk berkomunikasi, tetapi juga untuk melakukan transaksi jual-beli secara langsung, termasuk dalam konsep social commerce livestream shopping, yang memungkinkan pembelian dan penjualan dilakukan secara live, seperti yang terjadi dalam tren livestream shopping kosmetik yang didorong oleh kesadaran konsumen akan perawatan diri, dengan penelitian ini mengungkap fenomena perilaku pembelian impulsif dan menganalisis faktor-faktor yang memengaruhi keputusan pembelian konsumen. Penelitian ini bertujuan untuk mengetahui faktor-faktor yang mempengaruhi intensi pembelian terhadap produk kosmetik lokal Indonesia secara impulsif di livestreaming shopping pada platform social commerce (Instagram Livestream Shopping dan TikTok Livestream Shopping) berdasarkan teori Stimulus-Organism-Response (SOR). Sampel yang diteliti adalah pengguna livestream shopping di platform social commerce (Instagram Livestream Shopping dan TikTok Livestream Shopping), yang pernah menonton livestream shopping produk kosmetik lokal dari Indonesia, berdomisili di Indonesia, dan berusia 18-34 tahun. Kuesioner penelitian disebarkan secara online. Jumlah responden yang berhasil dikumpulkan pada penelitian ini adalah 336 responden. Data yang sudah berhasil dikumpulkan diolah menggunakan metode Structural Equation Modeling (SEM) menggunakan software SmartPLS 3. Hasil penelitian ini menunjukkan bahwa variabel faktor environmental stimulus yaitu Convenience, Interactivity, dan Playfulness memiliki pengaruh positif terhadap Perceived Enjoyment, Perceived Enjoyment secara langsung mendorong niat konsumen untuk melakukan pembelian impulsif. Pengaruh terbesar ada pada variabel Playfulness yang berpengaruh positif terhadap Perceived Enjoyment, sedangkan Demand terbukti berpengaruh negatif terhadap Perceived Enjoyment. Perceived Enjoyment memediasi secara positif hubungan antara variabel faktor environmental stimulus Convenience, Interactivity, dan Playfulness, sementara faktor environmental stimulus yaitu Demand memediasi secara negatif. Temuan dari penelitian ini dapat menjadi referensi berharga untuk pertumbuhan dan kemajuan perdagangan melalui siaran langsung (livestream), terutama di industri produk kosmetik lokal Indonesia.

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The rise of social media as a platform for commerce has given birth to the concept of social commerce livestream shopping, where buying and selling take place in real-time. This study focuses on the growing trend of livestream shopping for cosmetic products, driven by consumers' increased awareness of self-care. It explores the phenomenon of impulsive buying behavior among consumers and examines the factors influencing their purchasing decisions. This research aims to investigate the factors that influence impulsive purchases of local Indonesian cosmetic products through livestream shopping on social commerce platforms (Instagram Livestream Shopping and TikTok Livestream Shopping) based on the Stimulus-Organism-Response (SOR) theory. The sample consists of users of livestream shopping on social commerce platforms (Instagram Livestream Shopping and TikTok Livestream Shopping) who have watched livestream shopping of local cosmetic products from Indonesia, reside in Indonesia, and are aged between 18 to 34 years old. The questionnaire is distributed online. The total number of respondents collected in this study was 336. The collected data was analyzed using Structural Equation Modeling (SEM) method using SmartPLS 3 software. The results of this study indicate that the environmental stimulus factors, namely Convenience, Interactivity, and Playfulness, have a positive influence on Perceived Enjoyment. Perceived Enjoyment, in turn, directly influences consumers intention to make impulsive purchases. Playfulness has the strongest influence among the variables. On the other hand, Demand is proven to have negative influence on Perceived Enjoyment. Perceived Enjoyment mediates the positive relationship between the environmental stimulus factors, Convenience, Interactivity, and Playfulness. Meanwhile, the environmental stimulus factor, Demand, mediates negatively. The findings of this study can serve as a valuable reference for the growth and advancement of livestream shopping, particularly in the local Indonesian cosmetic products industry."

"Penelitian ini bertujuan untuk mengetahui faktor-faktor yang memengaruhi dorongan pembelian impulsif produk pakaian pada TikTok live stream shopping. Untuk memahami hal tersebut, penelitian mengadopsi kerangka Stimulus-Organism-Response yang menjelaskan bagaimana lingkungan eksternal dapat memengaruhi perilaku individu melalui keadaan afektif dan kognitif mereka. Pengumpulan data dilakukan kepada 277 responden di Indonesia yang pernah menonton penjualan produk pakaian pada TikTok live stream shopping. Data dianalisis menggunakan metode PLS-SEM dengan software SmartPLS 3.0. Hasil penelitian menunjukkan bahwa streamer attractiveness, trustworthiness, dan expertise memiliki pengaruh yang positif dan signifikan terhadap perceived enjoyment. Kemudian, product usefulness, purchase convenience, dan product price memiliki pengaruh yang positif dan signifikan terhadap perceived usefulness. Selanjutnya, perceived usefulness secara positif memengaruhi perceived enjoyment, dan kedua variabel organism tersebut memengaruhi dorongan pembelian impulsif produk pakaian pada TikTok live stream shopping.

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This study is aimed to identify factors affecting the urge of clothing products impulsive buying on TikTok live stream shopping. To understand that behavior, this study adapted the Stimulus-Organism-Response (S-O-R) Framework that explains how external stimuli affects an individual's behavior through their affective and cognitive state. Data collection was conducted on 277 respondents in Indonesia who had watched clothing products sale on TikTok live stream shopping. Data was analyzed using the PLS-SEM method with SmartPLS 3.0 software. The result of this study shows that streamer attractiveness, trustworthiness, and expertise have a positive and significant effect on perceived enjoyment. Then, product usefulness, purchase convenience, and product price have a positive and significant effect on perceived usefulness. Furthermore, perceived usefulness positively affects perceived enjoyment, and those two organism have a significant and positive effect on the urge of clothing products impulsive buying on TikTok live stream shopping."

"Penetrasi internet yang tumbuh pesat serta penggunaan aplikasi seluler menyebabkan peningkatan ekonomi digital dan terus berkembangnya bisnis online, termasuk di Indonesia. Berbagai bisnis online memasarkan produknya melalui media sosial seperti Instagram, salah satunya adanya merek alas kaki PVRA dan MADER. Penelitian ini mengajukan perspektif value-attitude- behavior seperti utilitarian value, hedonic value, dan attitude serta faktor lain yaitu privacy dan trust untuk meneliti alasan pembeli terhadap online repurchase intention. Pengumpulan data dilakukan dengan instrumen kuesioner dan terkumpul 180 responden yang kemudian diolah menggunakan metode PLS-SEM. Hasil dari penelitian ini menunjukkan bahwa utilitarian value memiliki pengaruh positif pada attitude responden MADER terhadap online repurchase intention. Kemudian, hedonic value memiliki pengaruh positif pada attitude responden PVRA maupun MADER terhadap online repurchase intention mereka. Berikutnya, trust memiliki pengaruh positif pada attitude responden PVRA dan MADER terhadap online repurchase intention. Selain itu, attitude memiliki pengaruh positif terhadap online repurchase intention baik pada responden PVRA maupun responden MADER.

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Rapidly growing internet penetration and the use of mobile applications have led to an increase in the digital economy and the continued development of online businesses, including in Indonesia. Various online businesses market their products through social media such as Instagram, one of which are footwear brand name PVRA and MADER. This research proposes the perspective of value- attitude-behaviors such as utilitarian value, hedonic value, and attitude and other factors, such as privacy and trust to examine the reasons for buyers towards the online repurchase intention. Data collection was done by questionnaire instruments and has been collected 255 respondents which were then processed using the PLS-SEM method.

The results of this study indicate that utilitarian value has a positive influence on the attitude of MADER respondents to the online repurchase intention. Then, hedonic value has a positive influence on the attitude of PVRA and MADER respondents to their online repurchase intention. Next, trust has a positive influence on the attitude of PVRA and MADER respondents to the online repurchase intention. In addition, attitude has a positive influence on online repurchase intention in both PVRA respondents and MADER respondents."

"ABSTRAKPenelitian ini bertujuan untuk mengetahui faktor dari online impulsive buying dalam perspektif impulse shopper dan system users. Impulse buying merupakan pembelian yang tidak direncanakan yang merupakan hasil dari perbandingan dari niat awal pembelian dengan apa yang benar-benar dibeli. Dengan perkembangan teknologi maka pola pembelian pun juga sedikit banyak bergeser ke arah digital dengan memanfaatkan gawai. Penelitian ini berusaha melihat faktor mana saja yang dinilai signifikan dalam mempengaruhi konsumen sehingga melakukan pembelian tiba-tiba. Faktor dari online impulse buying sendiri dapat dilihat dari flow experience, perceived usefulness, dan trust. Flow experience dapat dijelaskan oleh dimensi concentration, perceived control, dan perceived enjoyment dan juga dapat dilihat dari pengaruh variabel web skills dan challenges. Perceived usefulness dapat dilihat dari pengaruh variabel website design dan trust. Sementara itu, trust dapat dijelaskan oleh dimensi benevolence, competence, dan integrity. Penelitian ini berhasil mengumpulkan 433 responden dengan kriteria pernah mengalami pembelian impulsif di situs belanja. Pengolahan data di penelitian ini menggunakan metode Partial Least Square PLS . Hasil penelitian menunjukkan bahwa hanya flow experience yang mempengaruhi secara positif dari online impulse buying.

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ABSTRACTThis research aims to determine the factors of online impulsive buying in the perspective of impulse shopper and system users. Impulse buying is an unplanned purchase which is the result of a comparison between the initial intentions of purchase with what is actually purchased. With the development of technology, the pattern of purchase was also a bit much shift toward digital by utilizing the device. This study tried to see which factors are considered significant in influencing consumers to make a sudden purchase. Factors of online impulse buying itself can be seen from flow experience, perceived usefulness, and trust. Flow experience can be explained by the dimensions of concentration, perceived control, and perceived enjoyment and can also be seen from the variables of web skills and challenges. Perceived usefulness can be seen from variables of website design and trust. Meanwhile, trust can be explained by the dimensions of benevolence, competence, and integrity. This research succeeded in collecting 433 respondents with the criteria of having experienced in impulsive purchased on shopping sites. Data processing in this research using Partial Least Square PLS method. The results show that only the flow experience that affects positively from online impulse buying. "

"Perilaku pembelian-terencana yang dilakukan oleh konsumen online kini mulai bergeser pada perilaku pembelian tidak-terencana seperti impulse buying. Fenomena ini terjadi pada transaksi C2C commerce, sekalipun pemasar tidak memiliki kontrol yang besar seperti layaknya di B2C commerce. Penelitian ini bertujuan untuk memahami motivasi yang mendasari konsumen online dalam melakukan pembelian impulsif pada transaksi C2C commerce seperti yang diterapkan di FJB Kaskus. Penelitian ini menggunakan pendekatan kualitatif dengan metode in-depth interview untuk memperoleh gambaran mendalam dan menyeluruh mengenai motivasi konsumen online. Hasil penelitian menunjukkan bahwa motivasi pembelian dilatarbelakangi oleh kebutuhan hedonistik dan interaksi sosial yang terjalin di Kaskus yang merupakan komunitas virtual.

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Planned-buying behavior by online consumers are now starting to shifted to unplanned-buying behavior such as impulse buying. This phenomenon occurs in the transaction of C2C commerce, though marketers have less-control rather than in B2C commerce. This research aims to understand underlying motivations of online consumers' in doing an impulse buying in C2C commerce's transaction as applied in FJB Kaskus. This research uses qualitative approach with in-depth interview method to obtain an in-depth and thorough overview of the motivation of online consumers. The results showed that impulse buying's motivation is effected by hedonist needs and social interaction that are intertwined in Kaskus as a virtual community."

"Penggunaan internet yang semakin luas dengan munculnya e-commerce telah mengakibatkan perubahan pada pola belanja konsumen. Perubahan pola belanja konsumen saat ini yang banyak menggunakan e-commerce ternyata telah membuka peluang bagi para konsumen untuk melakukan pembelian impulsif secara online. Beberapa peneliti melaporkan  bahwa banyak konsumen online melakukan pembelian impulsif. Namun pembahasan tentang pembelian impulsif online dan berbagai aspeknya yang masih perlu untuk digali, peneliti bermaksud untuk meneliti secara empiris hubungan langsung dan tidak langsung faktor/rangsangan eksternal yaitu rangsangan website, rangsangan pemasaran, dan rangsangan situasional serta hubungan langsung dan efek moderasi religiusitas intrinsik dan ekstrinsik terhadap perilaku pembelian impulsif online muslim di Indonesia saat menggunakan e-commerce Shopee. Penelitian ini didesain menggunakan pendekatan kuantitatif dengan basis data survei. Metode analisis kuantitatif yang digunakan adalah partial least squares structural equation modeling (PLS-SEM). Penggunaan metode PLS-SEM ditujukan untuk menganalisis faktor stimulus eksternal dan religiusitas terhadap kecenderungan pembelian impulsif ketika menggunakan aplikasi belanja online “Shopee” pada muslim Indonesia dengan pendekatan Stimulus-Organism-Response (SOR). Penelitian ini menemukan bahwa  rangsangan pemasaran yaitu atribut harga, religiusitas intrinsik dan religiusitas ekstrinsik mempengaruhi pembelian impulsif online. Pembelian impulsif online muslim di Indonesia saat menggunakan e-commerce Shopee juga dipengaruhi oleh rangsangan website yaitu kualitas dari website dan rangsangan situasional yaitu variasi pilihan barang secara tidak langsung yang dimediasi oleh penjelajahan hedonis. Selain itu juga terdapat efek moderasi dari religiusitas intrinsik yang dapat melemahkan dan religiusitas ekstrinsik yang dapat memperkuat hubungan  penjelajahan hedonis terhadap pembelian impulsif online muslim di Indonesia saat menggunakan e-commerce Shopee.

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The widespread use of the internet with the emergence of e-commerce has resulted in changes in consumer shopping patterns. Changes in consumer shopping patterns today, which use a lot of e-commerce, have opened up opportunities for consumers to make online impulsive buying. Several researchers report that many online consumers make impulse buying. However the discussion about online impulsive buying and its various aspects still need to be explored, the researcher intends to empirically examine the direct and indirect relationships of external factors/stimuli, such as website stimuli, marketing stimuli, and situational stimuli as well as direct relationships and moderating effects of intrinsic and extrinsic religiosity on online impulse buying behavior of Muslims in Indonesia when using Shopee e-commerce. This study was designed using a quantitative approach with a survey database. The quantitative analysis method used is partial least squares structural equation modeling (PLS-SEM). The use of the PLS-SEM method is intended to analyze external stimulus factors and religiosity towards impulse buying tendencies when using the online shopping application "Shopee" for Indonesian Muslims using the Stimulus-Organism-Response (SOR) approach. This study found that marketing stimuli (price attributes), intrinsic religiosity and extrinsic religiosity has a direct effect on online impulsive buying. Muslim online impulsive buying in Indonesia when using Shopee e-commerce are also influenced by website stimuli (quality of the website) and situational stimuli (variety of selection)  indirectly mediated by hedonic browsing. In addition, there is also a moderating effect of intrinsic religiosity which can weaken and extrinsic religiosity which can strengthen the relationship of hedonic browsing of online impulse buying of Muslims in Indonesia when using Shopee e-commerce."

"Dalam beberapa tahun terakhir, kemajuan teknologi mengalami perkembangan yang begitu pesat, dilihat dari munculnya mobile commerce yang bermunculan salah satunya Raena sebagai mobile commerce yang bergerak pada penjualan produk kosmetik dan/atau perawatan diri kemudian menyebabkan timbulnya online impulse buying behavior karena pengaruh consumer perceived value dan interpersonal influence. Tujuan dari penelitian ini adalah menganalisis pengaruh consumer perceived value terhadap online impulse buying behavior melalui interperosnal influence pada pengguna aplikasi Raena. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survey melalui kuesioner yang disadasarkan oleh metode purposive sampling. Jumlah responden dalam penelitian ini adalah 162 yang dijaring melalui online quesionnaire menggunakan Google Form. Pengolahan data dilakukan dengan menggunakan software SmartPLS 3.2.9. Hasil penelitian ini menunjukan bahwa terdapat pengaruh signifikan antara consumer perceived value terhadap online impulse buying behavior namun tidak terdapat pengaruh signifikan terhadap consumer perceived value terhadap online impulse buying behavior yang dimoderasi oleh interpersonal influence pada pengguna aplikasi Raena. Penelitian ini bermanfaat untuk menyusun strategi memaksimalkan online impulse buying behavior dalam Aplikasi Raena melalui rangsangan consumer perceived value. Berdasarkan hasil penelitian tersebut, penelitian selanjutnya dapat mempertimbangkan penggunaan variabel moderasi lain selain interpersonal influence yang dapat memoderasi hubungan antara consumer perceived value terhadap online impulse buying behavior.

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In last few years, technological advances have developed rapidly, seen from the emergence of mobile commerce, one of which is Raena as a mobile commerce engaged in selling cosmetic and/or personal care products which causes online impulse buying behavior due to influenced of consumer perceived value and interpersonal influence. The purpose of this study was to analyze the effect of consumer perceived value on online impulse buying behavior through interpersonal influence on users of Raena application. The study used a quantitative approach with a survey method on purposive sampling. The number of respondents in this study wes 162 obtained through online questionnaire using Google Form. Data processing was performed using SmartPLS 3.2.9. The results of this study indicate that there is an significant influence between consumer perceived value on online impulse buying behavior but there is no significant influence on consumer perceived value on online impulse buying behavior which is moderated by interpersonal influence on users of the Raena application. This research is useful for developing strategies to maximize online impulse buying behavior in Raena application trough consumer perceived value simulation. Based on the results of this study, further research can consider the used of ither moderating variabels besides interpersonal influence which can moderate the relationship between consumer perceived value and online impulse buying behavior."

"Skripsi ini membahas mengenai analisis faktor-faktor yang mempengaruhi kepuasan dan loyalitas bagi konsumen yang melakukan pembelian barang melalui internet yaitu faktor eksternal yang berasal dari penerimanaan teknologi (technology acceptance factors), kualitas layanan website (website service quality), dan E-ServQual serta faktor internal yakni specific holdup cost. Pengelolahan data dalam penelitian ini menggunakan Structural Equation Modeling dengan LISREL 8.8. Hasil penelitian ini menunjukkan bahwa ketiga faktor tersebut mempengaruhi kepuasan dan loyalitas konsumen yang melakukan pembelian barang melalui internet. Dalam penelitian ini juga ditemukan bahwa loyalitas dapat dipengaruhi secara langsung melalui eksternal faktor dan secara tidak langsung dengan pengaruh yang diberikan oleh kepuasan konsumen secara signifikan. Hal ini menunjukkan bahwa untuk meningkatkan kepuasan dan loyalitas, para pebisnis perlu memperhatikan faktor penerimaan teknologi, kualitas layanan website, dan specific holdup cost.

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This research discusses the analysis of the factors that influence satisfaction and loyalty for consumers who purchase goods over the internet is an external factor that comes from technology acceptance factors, website service quality, and EServQual as well as internal factors that is specific holdup cost. Structural Equation Modeling with LISREL 8.8 program has been used to process the data.

These results of this research shows that three factors influence the satisfaction and loyalty of consumers who make purchases via the internet. This study also found that loyalty can be influenced by external factors directly and indirectly by the impact of customer satisfaction significantly. This indicates that to increase customer satisfaction and loyalty, businesses need to concern about technology acceptance factors, website service quality, and specific holdup cost."