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Maria Natasha Liestia
Analisis Pengaruh eWOM Berdasarkan Endorsement, Customer, dan Brand Pada Minat Beli (Studi Pada Akun Instagram @lessaltdiet) = Analysis of the Influence of eWOM Based on Endorsement, Customer, and Brand on Purchase Intention (Study on the Instagram Account @lesssaltdiet)
"Banyaknya trend yang muncul akibat kemajuan teknologi internet dan media sosial memberikan dampak terhadap perubahan gaya hidup. Oleh karena itu pemasar perlu memperhatikan strategi dan media yang digunakan dalam memasarkan produknya. Instagram banyak digunakan sebagai alat pemasar online yang efektif. Fitur pada Instagram memampukan pemasaran untuk melakukan electronic word of mouth. Electronic word of mouth merupakan proses berbagi, merekomendasikan, atau memberikan ulasan tentang produk, layanan, atau merek melalui platform digital. eWOM dapat dibagi dari berbagai sumber seperti eWOM dari endorsement, customer dan brand. Penelitian ini fokus pada pengaruh electronic word of mouth dari endorsement, customer, dan brand terhadap minat beli pada produk katering sehat Less Salt Diet, baik secara langsung maupun menggunakan mediator brand trust. Teknik pengambilan sampel yang digunakan adalah sampel non-probabilitas sebanyak 400 responden sesuai dengan rumus Slovin. Hasilnya adalah eWOM dari endorsement dan customer memiliki pengaruh langsung dan tidak langsung terhadap minat beli. Sedangkan eWOM dari brand memiliki pengaruh tidak langsung melalui brand trust terhadap minat beli namun tidak memiliki pengaruh langsung terhadap minat beli.
The emergence of various trends due to the advancement of internet technology and social media has significantly impacted lifestyle changes. Consequently, marketers need to carefully consider their strategies and media used to promote their products. Instagram has become a widely used platform for effective online marketing. Its features enable marketers to engage in electronic word of mouth (eWOM), which involves sharing, recommending, or reviewing products, services, or brands through digital platforms. eWOM can stem from different sources, such as endorsements, customers, and brands. This study focuses on the influence of eWOM from endorsements, customers, and brands on purchase intentions for the healthy catering product "Less Salt Diet." Additionally, it examines both direct and indirect effects using brand trust as a mediator. The sample for this research consists of 400 respondents, selected through a non-probability sampling technique, based on the Slovin formula. The findings suggest that eWOM from endorsements and customers has both direct and indirect effects on purchase intentions. On the other hand, eWOM from the brand has only an indirect influence on purchase intentions through brand trust and does not directly affect purchase intentions.
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Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2023
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UI - Tesis Membership  Universitas Indonesia Library
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Ageng Tantular
Pengaruh Kongruensi dan Asosiasi Gender Spesifik pada Iklan atas Sikap Terhadap Iklan, Sikap Terhadap Merek, dan Minat Membeli = Influence of Congruence and Specific Gender Association in Advertisements over Attitude toward Advertising, Attitude toward Brand, and Purchase Intention
"Penelitian ini bertujuan untuk mempelajari pengaruh dari brand association yang spesifik pada asosiasi gender (specific gender association) dalam sebuah iklan, serta pengaruh kongruensi antara iklan dengan media kepada sikap terhadap iklan, sikap terhadap merek, dan minat membeli partisipan. Untuk dapat meneliti pengaruh specific gender association dan kongruensi tersebut maka dalam penelitian ini digunakan desain eksperimen faktorial 2 (Non-specific Gender Association/Specific Gender Association) x 2 (Congruent / Incongruent). Hasil dari penelitian ini menunjukan bahwa pria pada kondisi kongruen lebih menyukai iklan yang memiliki specific gender association dengan pria dibandingkan iklan non-specific gender association.
Research is aimed to study the influence of brand association that specify on association of gender in an advertisement, and the influence of congruence between advertising and the media over the attitude toward the advertising, attitude toward the brand, and purchase intention of the participants. To be able to examine the influence of specific gender association and congruence in this study used a factorial experimental design 2 (Non-specific Gender Association/Specific Gender Association) x 2 (Congruent / Incongruent). The results of this research show that the male on the condition of congruent prefer ads that have specific gender association with men than non-gender specific ad association. "
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
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UI - Tesis Membership  Universitas Indonesia Library
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Fernaldi Anggadha
Analisis Pengawasan Pengenaan Pajak Penghasilan Influencer Social Media Atas Kegiatan Endorsement Di Indonesia = Analysis of Supervision of Income Tax Imposition of Social media Influencers for Endorsement Activities in Indonesia
"Perkembangan influencer social media saat ini sangat lah pesat. Potensi pajak dari kegiatan endorsement yang dilakukan oleh influencer juga sangat besar, maka dibutuhkan pengawasan yang tepat untuk mengawasi kegiatan endorsement yang dilakukan influencer social media. Penelitian ini menggunakan metode post-posivist, disusun berdasarkan penelitian menggunakan pendektan kualitatif pengumpulan data untuk keperluan analisis diperoleh melalui penelitian dokumen, studi kepustakaan dan wawancara dengan pihak terkait. Hasil Penelitian menyatakan pengawasan PPh atas kegiatan endorsement di Indonesia masih bersifat manual dan dipersamakan dengan pengawasan WP OP. Hambatan yang bersumber dari WP, Infrastruktur, dan Peraturan membuat Pengawasan tidak berjalan dengan optimal. Oleh karena itu DJP diharapkan dapat memperluas basis data influencer social media dan juga membuat ketentuan perpajakan dan juga pengawasan atas kegiatan endorsement.
.....The development of social media influencers is currently very fast. The potential tax from endorsement activities carried out by influencers is also very large, so proper supervision is needed to oversee endorsement activities carried out by social media influencers. This study uses a post-posivist method, compiled based on research using a qualitative approach to data collection for the purposes of analysis obtained through document research, literature study and interviews with related parties. The results of the study stated that the supervision of income tax on endorsement activities in Indonesia was still manual and equated with the supervision of WP OP. Obstacle originating from WP, Infrastructure, and Regulations make Supervision not run optimally. Therefore, DGT is expected to expand the database of social media influencers and also make tax provisions as well as oversight of endorsement activities."
Depok: Fakultas Ilmu Administrasi Universitas Indonesia, 2020
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UI - Tesis Membership  Universitas Indonesia Library
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Bogie Wardana Satriyonegoro
Pengaruh Aspek Iklan E-Commerce, Perceived Platform’s Ease Of Use, dan Perceived Risk terhadap Niat Pembelian Konsumen = The Impact of E-Commerce Advertising Aspects, Perceived Platform’s Ease of Use, and Perceived Risk on Consumer Purchase Intention
"Tesis ini membahas pengaruh aspek-aspek iklan display dan pencarian kata kunci pada e-commerce Shopee Indonesia dan Tokopedia terhadap intention to purchase (niat pembelian konsumen). Penelitian menggunakan pendekatan kuantitatif dengan konsep-konsep Theory of Reasoned Action (TRA) dan Theory of Planned Behavior (TPB). Dari 595 responden penelitian yang diuji dengan analisis jalur menyiratkan adanya pengaruh perceived informativeness, perceived entertainment, dan perceived credibility terhadap perceived ad value. Perceived ad value, perceived entertainment, perceived credibility, dan perceived interactivity secara bersama-sama berpengaruh positif terhadap attitude towards ads. Di sisi lain, attitude towards ads, perceived ease of use, dan subjective norms memiliki pengaruh positif terhadap intention to purchase.
This thesis examines the impact of display and search advertising aspects on the e-commerce platforms of Shopee Indonesia and Tokopedia on consumers' intention to purchase. The research employs a quantitative approach based on the concepts of the Theory of Reasoned Action (TRA) and Theory of Planned Behavior (TPB). Among the 595 research respondents analyzed through path analysis, the results suggest that perceived informativeness, perceived entertainment, and perceived credibility influence perceived ad value. Collectively, perceived ad value, perceived entertainment, perceived credibility, and perceived interactivity positively impact the attitude towards ads. Conversely, attitude towards ads, perceived ease of use, and subjective norms positively influence the intention to purchase."
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2023
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UI - Tesis Membership  Universitas Indonesia Library
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Dhiyaa Thurfah Ilaa
Pengaruh Pendekatan Sumber Pesan dan Benefit Appeal pada Iklan terhadap Sikap Khalayak (Studi Eksperimental pada Iklan mengenai Body Shaming) = The Impact of Message Source Appeal and Benefit Appeal in Advertisement on Audiences Attitude (Experimental Study on Body Shaming Advertisement)
"Body shaming telah menjadi kebiasaan masyarakat yang dapat terjadi secara langsung maupun di dunia maya. Media menjadi salah satu sumber terciptanya body shaming, karena media menciptakan standar tubuh “ideal” pada masyarakat. Kurangnya kesadaran masyarakat mengenai body shaming menjadi alasan mengapa isu ini sering terjadi di Indonesia. Maka, dibutuhkanlah iklan sosial dengan pendekatan. Pendekatan iklan yang paling umum digunakan adalah pendekatan sumber pesan dengan rational appeal (A1) dan emotional appeal (A2), serta benefit appeal dengan self-benefit appeal (B1) dan other-benefit appeal (B2). Masih sangat minim data dari penelitian terdahulu mengenai pendekatan iklan pada isu sosial body shaming. Penelitian ini meyoroti bagaimana interaksi pendekatan-pendekatan tersebut mempengaruhi keefektifan iklan dengan sikap khalayak terhadap iklan (Y). Penelitian ini menggunakan metode eksperimen dengan desain faktorial 2x2 dengan perlakuan iklan Grup 1 (A1 B1), Grup 2 (A1 B2), Grup 3 (A2 B1), dan Grup 4 (A2 B2) yang dinilai menggunakan kuesioner yang diisi 120 responden. Hasil yang didapatkan menggunakan analisis two-way ANOVA menunjukkan bahwa terdapat pengaruh pendekatan sumber pesan (X1) terhadap sikap khalayak terhadap iklan, terdapat juga pengaruh benefit appeal (X2) terhadap sikap khalayak terhadap iklan, dan terdapat pengaruh interaksi pendekatan sumber pesan dengan benefit appeal terhadap sikap khalayak terhadap iklan. Dengan nilai mean paling tinggi adalah pada iklan Grup 4, iklan dengan emotional appeal dan other-benefit appeal.
Body shaming has become a habit for society that can happen in person or online. Media is one of cause of body shaming, for it creates “ideal” body standards in society. Lack of public awareness is one of the reasons why this issue often occurs in Indonesia. Therefore, social advertisement with appeal is needed. The most commonly used appeals are the message appeal with rational appeal (A1) and emotional appeal (A2), as well as benefit appeal with self-benefit appeal (B1) and other-benefit appeal (B2). There is still very little data from previous study regarding advertising appeal for social issue. This research highlights how the interaction of these appeals impacts the effectiveness of advertisements, using attitude towards the ads (Y). This research uses experimental method with 2x2 factorial design with Group 1 (A1 B1), Group 2 (A1 B2), Group 3 (A2 B1), and Group 4 (A2 B2) advertisements, assessed with questionnaires distributed to 120 respondents. The results obtained using two-way ANOVA analysis, shows that there is an effect of the message appeal (X1) on the audience’s attitude towards the advertisement (Y), there is also an effect of benefit appeal (X2) on the audience’s attitude towards the advertisement (Y), an there is an effect of the interaction of message appeal with benefit appeal on the audience’s attitude towards the advertisement. The highest mean value is Group 4, advertisement with emotional appeal and other-benefit appeal."
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2023
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UI - Tesis Membership  Universitas Indonesia Library
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Shoffan Ardhika Wijoyo
Analisis pengaruh sikap konsumen terhadap kredibilitas endorser, merek, dan intensi pembelian sehubungan dengan celebrity endorsement = Analysis of consumer's attitude effect to credibility endorser. brand, and purchase intention related to celebrity endorsement
"Untuk mencapai kesuksesan dalam diferensiasi produk, perusahaan menghabiskan jutaan dolar setiap tahunnya untuk menandatangani selebriti guna mendukung kontrak dukungan terhadap merek, sebagai sumber efek yang memainkan peran penting dalam komunikasi persuasif. Berdasarkan teori kredibilitas sumber dan teori diferensiasi produk, penelitian ini menguji hubungan kausal antara kredibilitas endorser, sikap merek, kredibilitas merek dan niat pembelian perusahaan yang menerapkan strategi dukungan selebriti.
Data penelitian diolah menggunakan PLS-SEM. Hasilnya menunjukkan bahwa ada hubungan positif antara semua konstruksi yang dihipotesiskan. Oleh karena itu, selain memiliki selebriti yang baik untuk mendukung iklan yang berorientasi pada pelanggan, kredibilitas selebriti sama pentingnya dalam meningkatkan sikap merek, kredibilitas merek dan niat membeli.
To achieve product differentiation, companies spend millions of dollars annually in signing celebrities to endorse their brands rsquo endorsement contracts, as source effects that play an important role in persuasive communications. Based on source credibility theory and product differentiation theory, this study examines the causal relationship between endorser credibility, brand attitude, brand credibility and purchase intention of companies that adopt a celebrity endorsement strategy.
The research data is run by PLS SEM. The results indicate that positive relationships exist between all the hypothesized constructs. Therefore, in addition to having a favorable celebrity to endorse a customer oriented advertisement, the credibility of the celebrity is as important in enhancing brand attitude, brand credibility and purchase intention."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
S70046
UI - Skripsi Membership  Universitas Indonesia Library
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Kartika Putri Hanafi
Analisis meaning transfer process dalam penggunaan celebrity endorsement (studi penggunaan Andien Aisyah sebagai brand ambassador Cetaphil melalui media sosial instagram = Meaning transfer process analysis in celebrity endorsement (study of Andien Aisyah as brand ambassador of Cetaphil through social media instagram / Kartika Putri Hanafi
"ABSTRAK
Penelitian ini membahas tentang tahapan proses pemindahan makna, yaitu meaning acquisition, endorsement, dan consumption yang terdapat dalam celebrity endorsement serta bagaimana dimensi source characteristic, yaitu source credibility, source attractiveness, dan source power yang dimiliki oleh selebriti sebagai sumber pesan dapat mempengaruhi penerimaan makna dalam proses pemindahan makna tersebut. Penelitian ini menggunakan focus group discussion FGD pada delapan orang wanita dan memiliki hasil penelitian bahwa setidaknya terdapat dua tahapan dalam proses meaning transfer yang dipengaruhi maupun mempengaruhi source characteristic yaitu meaning acquisition, dan proses endorsement. Tahapan consumption merupakan tahapan terakhir yang menentukan apakah makna telah berhasil dipindahkan oleh selebriti kepada audiens atau belum dan tidak dipengaruhi ataupun mempengaruhi source characteristic. Dalam tahapan ini, audiens bisa mendapatkan makna yang disampaikan brand melalui selebriti ataupun tidak tergantung dari kesesuaian selebriti dengan brand personality dan kesesuaian pengalaman yang didapatkan audiens pada saat menggunakan produk tersebut dengan apa yang dikomunikasikan oleh selebriti. Sehingga sangat penting untuk perusahaan dalam mempertimbangkan untuk memilih selebriti yang sesuai dengan personality yang dimiliki oleh brand yang akan diwakili, agar proses pemindahan makna dapat terjadi dengan efektif dan pelanggan dapat menerima makna yang diharapkan oleh brand melalui penggunaan atau konsumsi dari produk yang ditawarkan oleh brand.
ABSTRACT
This research discusses the stages of meaning transfer process, such as meaning acquisition, endorsement, and consumption in celebrity endorsement and how source characteristic dimension, such as source credibility, source attractiveness, and source power possessed by celebrities as the source of the message can affect how meaning acquire in meaning transfer process. This research uses focus group discussion FGD on eight women and has the result that there are at least two stages in the meaning transfer process that affect and influenced source characteristic, such as meaning acquisition, and endorsement process. The consumption phase as the last stage that determines whether the meaning has been successfully transferred by celebrity to the audience or not, are not influenced or affect source characteristic. At this stage, the audience can successfully receive the brand 39 s meaning through celebrities depends on the suitability of celebrity with brand personality, and also depends on the experience that audience receive when consuming the product compared to what has been communicated by celebrity. So, it is important for companies to consider selecting celebrities that match the brand personality so that meaning transfer process can function effectively and consumer can receive meaning as expected by the brand through products consumption."
2018
T51535
UI - Tesis Membership  Universitas Indonesia Library
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Ardhyan Wisnu Murti
Pengaruh Endorser Credibility dan Country-Of-Origin Image terhadap Purchase Intention Produk Smartphone Asal Cina: Peran Mediasi Brand Attitude dan Brand Credibility = Impact of Endorsement Credibility and Country-Of-Origin Image on Chinese Brand Smartphone Purchase Intention: The Mediating role of Brand Attitude and Brand Credibility
"Tujuan dari penelitian ini adalah untuk mengevaluasi pengaruh youtuber endorsement terhadap brand attitude dan brand credibility dari smartphone asal Cina. Penelitian ini juga bertujuan untuk mengevaluasi pengaruh brand attitude dan brand credibility terhadap niat beli konsumen pada produk smartphone asal Cina. Analisis dari sikap merek melibatkan variabel Country-of-Origin Image (COO) karena persepsi umum tentang kualitas produk Cina yang dianggap negatif, dan diyakini mempengaruhi brand attitude dari konsumen. Structural Equation Modeling (SEM) akan digunakan untuk menganalisis data yang dikumpulkan melalui survei online dari 207 responden. Hasil penelitian menunjukkan bahwa Youtuber endorsement berpengaruh positif terhadap brand attitude dan brand credibility. Selanjutnya, attractiveness, trustworthiness, dan expertise ditemukan sebagai faktor yang mempengaruhi kredibilitas endorser serta trustworthiness dan expertise memiliki dampak terbesar pada kredibilitas endorser. Brand attitude dan brand credibility juga memiliki dampak positif terhadap niat beli konsumen pada produk smartphone Cina dan secara mengejutkan COO memiliki dampak positif pada brand attitude karena persepsi peningkatan kualitas produk. Penelitian ini menyoroti faktor-faktor penting yang menentukan kredibilitas endorser endorser dan diharapkan dapat digunakan oleh produsen smartphone asal Cina dalam merancang strategi pemasaran mereka.
The purpose of this research is to evaluate the impact of youtuber endorsement to brand attitude and brand credibility of Chinese brand smartphone. This research also intended to evaluate the impact of brand attitude and brand credibility on Chinese brand smartphone purchase intention. The investigation of brand attitude involves Country-of-Origin Image (COO) variable due to the general perception of the Chinese products quality which are considered negative, and it is believed to affect consumer brand attitude. Structural Equation Modelling (SEM) will be used to analyze the data that collected using online survey from 207 respondent. The result shows Youtuber endorsement has a positive impact to brand attitude and brand credibility. Furthermore, it is suggested that attractiveness, trustworthiness, and expertise are found to be the factors that impact endorser credibility and trustworthiness has the largest impact on endorser credibility. Brand attitude and brand credibility also have a positive impact to purchase intention of Chinese brand smartphones and COO surprisingly has a positive impact in brand attitude due to the perception of quality improvement in the products. This research highlights the important factors that determine the credibility of youtuber endorsement and expected to be used by smartphone companies in designing their marketing strategies."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
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UI - Tesis Membership  Universitas Indonesia Library
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Qorry Seila Fauziyah
Pengaruh Perceived Influence, Brand Engagement in Self-Concept, dan Brand Expected Value Terhadap Intention to Purchase Recommended Brand (Studi pada Beauty Vlogger Sebagai Digital Influencer) = The Influence of Perceived Influence, Brand Engagement in Self- Concept, and Brand Expected Value on Intention to Purchase Recommended Brands (Study on Beauty Vlogger as Digital Influencer)
"Penelitian ini merupakan adaptasi dari penelitian yang sebelumnya pernah dilakukan di Spanyol. Penelitian ini bertujuan untuk mengetahui pengaruh perceived influence, brand engagement in self-concept, dan brand expected value terhadap intention to purchase recommended brand studi pada beauty vlogger sebagai digital influencer. Data dikumpulkan melalui self-administered questionnaire kepada responden yang berdomisili di Jakarta, Bogor, Depok, Tangerang, dan Bekasi yang aktif menggunakan media sosial YouTube dan mengikuti beauty vlogger di channel YouTube dan mendapatkan 405 responden. Peneliti menggunakan Structural Equation Modelling (SEM) untuk menganalisis pengaruh dari peran beauty vlogger terhadap brand engagement, brand expected value, dan purchase intention.
Hasil dari penelitian ini adalah perceived influence berpengaruh secara positif dan signifikan terhadap brand engagement in self-concept dan brand expected value. Perceived influence yang dirasakan responden tidak berpengaruh secara signifikan terhadap purchase intention. Hasil penelitian ini dapat dijadikan referensi untuk perusahaan makeup jika ingin menggunakan jasa beauty vlogger untuk endorsement sesuai dengan karakteristik brand dan beauty vlogger.
This research is an adaptation of research previously carried out in Spain. This study aims to determine the effect of perceived influence, brand engagement in self-concept, and brand expected value on intention to purchase recommended brand studies on beauty vloggers as digital influencers. Data was collected through a self-administered questionnaire to respondents who live in Jakarta, Bogor, Depok, Tangerang, and Bekasi who actively use YouTube social media and follow the beauty vlogger on the YouTube channel and got 405 respondents. Researchers used Structural Equation Modelling (SEM) to analyze the effect of the role of beauty vloggers on brand engagement, brand expected value, and purchase intention.
The results of this study are perceived influence positively and significantly influence brand engagement in self-concept and brand expected value. Perceived influence perceived by the respondent does not significantly influence purchase intention. The results of this study can be used as a reference for makeup companies if you want to use the services of a beauty vlogger for endorsement in accordance with brand characteristics and beauty vlogger."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
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UI - Skripsi Membership  Universitas Indonesia Library
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Dyah Ayu Nabilla Ariswanto
Pengaruh Endorser Credibility Terhadap Customer Relationship Commitment dan Brand Equity pada E-Commerce di Indonesia = The Effect of Endorser Credibility to Customer Relationship Commitment and Brand Equity on E-commerce in Indonesia
"Salah satu cara promosi pemasaran yang populer dan sering digunakan oleh perusahaan adalah dengan penggunaan celebrity endorsement atau selebriti pendukung. Selebriti pendukung adalah salah satu strategi dimana perusahaan didukung produknya oleh sesosok selebriti untuk mendukung kampanye dari pemasaran perusahaan. Dengan meningkatnya investasi untuk pemasaran pada penggunaan selebriti pendukung pada sektor e- commerce di Indonesia, penelitian ini bertujuan untuk menganalisa pengaruh efektivitas dari strategi pemasaran dengan menggunakan celebrity endorsement pada pemasaran e-commerce di Indonesia. Lebih lanjut, penelitian ini juga menganalisa pengaruh celebrity endorsement terhadap kepercayaan dan kredibilitas e-commerce yang dapat meningkatkan hubungan komitmen konsumen terhadap e-commerce dan mempengaruhi ekpektasi terhadap kelanjutan hubungan dan ekuitas merek e- commerce tersebut. Sebanyak 421 data sampel responden yang merupakan pengguna e-commerce di Indonesia telah didapatkan melalui penyebaran kuesioner secara online dan digunakan sebagai data utama dalam penelitian ini. Structural Equation Model (SEM) digunakan sebagai alat analisa data dan pengujian 6 hipotesis pada penelitian ini dengan software AMOS. Hasil dari penelitian menunjukkan bahwa celebrity endorsement, yang dinilai dengan endorser credibility, secara langsung mempengaruhi kepercayaan dan kredibilitas merek e- commerce di Indonesia. Tiga dimensi endorser credibility yaitu attractiveness, trustworthiness, dan expertise telah diidentifikasi dengan trustworthiness sebagai faktor tertinggi yang berkontribusi pada endorser credibility. Selain itu, kepercayaan dan kredibilitas merek e-commerce secara langsung juga mempengaruhi hubungan komitmen konsumen terhadap suatu e-commerce yang akhirnya dapat mempengaruhi ekpektasi terhadap kelanjutan hubungan dan ekuitas merek e- commerce di Indonesia secara positif. Penelitian ini diharapkan dapat memperkaya literatur pemasaran dan berkontribusi bagi perusahaan e-commerce di Indonesia untuk strategi pemasarannya dengan menggunakan selebriti yang tepat untuk selebriti pendukung mereka.
One of the recent way in marketing promotion that is popular and frequently used by many companies is the use of celebrity endorsements. Celebrity endorsements is one of the strategy where a company’s product is endorsed by a celebrity to support their marketing campaigns.With the increase in investment for celebrity endorsements in Indonesia’s e-commerce industry, this research aims to analyse the effectiveness of Indonesia’s e-commerce marketing strategy that uses celebrity endorsement on the e-commerce’s brand trust and brand credibility. Furthermore, we also assess the effect of brand trust and brand credibility to consumer’s relationship commitment that could also influence relationship continuity expectation and brand equity of the e-commerce. 421 respondents who are users of Indonesia’s e-commerce are collected as data samples through online questionnaires. These samples are used as the main data for this research. Structural Equation Model (SEM) is used for data analysis tool and six hypotheses are tested in this research using AMOS software. The result of this research shows that the celebrity endorsements, valued by endorser credibility, directly impacts the brand trust and brand credibility of the e-commerce’s brand in Indonesia. Three dimensions of endorser credibility, attractiveness, trustworthiness, and expertise are identified, with trustworthiness as the highest factor that contribute to the endorser credibility. Other than that, trust and credibility of the brand’s e- commerce also directly impacts consumer’s relationship commitment to an e- commerce that will influence the relationship continuity expectation and brand equity of an e- commerce in Indonesia. This research is expected to enrich the marketing literature and contribute to e-commerce companies in Indonesia for their marketing strategies using the right celebrity for their celebrity endorsements"
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2021
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