Hasil Pencarian  ::  Simpan CSV :: Kembali

"Service quality adalah aspek penting pada industri jasa dan pernah dibahas dalam beberapa industri, hospitality. Dengan adanya akselerasi penggunaan teknologi digital, setiap industri perlu beradaptasi ervice quality adalah aspek penting pada industri jasa dan pernah dibahas dalam beberapa industri, contohnya perbankan, kesehatan, dan hospitality. Dengan adanya akselerasi penggunaan teknologi digital, setiap industri perlu beradaptasi dalam menggunakan teknologi dengan cepat termasuk industry kreatif. Walaupun desainer interior beradaptasi dengan penggunaan teknologi, tetapi desainer merasa tertantang karena masih banyak proses desain yang dilakukan secara langsung (seperti brainstorming, membuat mood board, kolaborasi, dll), infrastruktur internet yang belum stabil, serta software yang ada belum memenuhi seluruh kebutuhan desainer. Penelitian ini meneliti tentang psychological capital serta pengaruhnya terhadap service quality dengan mediasi digital readiness, innovative work behavior dan work engagement. Seratus lima puluh dua data dari subjek desainer interior dikumpulkan dengan snowball sampling dan targeted sampling kepada desainer interior dan dianalisis dengan PLS SEM. Hasil penelitian menunjukkan bahwa psychological capital berpengaruh positif terhadap digital readiness, innovative work behavior, dan work engagement. Service quality dipengaruhi innovative work behavior dan work engagement secara positif, semakin seseorang terikat dengan pekerjaannya dan bersikap inovarif, kemampuannya untuk memproduksi service quality akan membaik. Tetapi, digital readiness berpengaruh negatif terhadap innovative work behavior hal ini dapat disebabkan oleh kendala yang dihadapi desainer saat menggunakan teknologi digital.

---

Service quality is an important aspect in service industries, and it has been discussed in many industries, such as banking, healthcare, and hospitality. There is a need to view the creative industry such as designer, in this instance, digital technology effects service quality, and pandemic Covid-19 accelerates the adaptation and people have to adjust quickly. Although designer interiors are adjusting, they feel challenged, because their design processes like brainstorming, mood boarding, collaboration, etc. are usually done in person, not in virtual. The other challenges are instability in internet connection and software that not met designers’ expectation. This research proposes the psychological capital of interior designers could affect their service quality mediated by digital readiness, innovative work behavior, and work engagement. Data collected using a questionnaire-based survey of 152 interior designers in Indonesia, using snowball and targeted sampling. Data was analyzed using PLS SEM. The result of this research show that psychological capital has positive affect on digital readiness, innovative work behavior, and work engagement. Moreover, to enhance service quality, someone needs to increase their innovative behavior and work engagement. Yet digital readiness has negative impact on innovative work behavior, and it might be happened because designers feel many challenges in using digital technology."

"ABSTRAKTesis ini membahas mengenai pengaruh psychological capital dan perceived organizational support terhadap innovative work behavior yang dimediasi oleh work engagement pada PT LAMIGAS. Penelitian ini menggunakan pendekatan kuntitatif dengan metode survei yang dilakukan secara online. Responden yang terlibat dalam penelitian ini adalah 114 orang yang bekerja pada PT LAMIGAS. Pengukuran psychological capital pada penelitian ini menggunakan alat ukur PsyCap Questionaire (PCQ-24) (2007). Pengukuran Perceived organizational support pada penelitian ini menggunakan alat ukur Perceived organizational support (1997). Pengukuran Work engagement pada penelitian ini menggunakan alat ukur UWES 9. Pengukuran Innovative work behavior pada penelitian ini menggunakan alat ukur Scale for individual innovative behavior in the workplace (1994). Penelitian ini dilakukan pada 114 responden karyawan PT LAMIGAS. Hasil dari penelitian ini adalah ditemukannya hubungan positif dan signifikan antara variabel psychological capital dan innovative work behavior, perceived organizational support dan innovative work behavior, serta variabel psychological capital dan work engagement.

---

ABSTRACTThis thesis discusses the influence of psychological capital and perceived organizational support to innovative work behavior mediated by work engagement at PT LAMIGAS. This research uses a quantitative approach with survey methods conducted online. Respondents involved in this research are 114 people who work at PT LAMIGAS. Measurement of psychological capital in this study using PsyCap Questionaire (PCQ-24) (2007). Measurement of Perceived organizational support in this study using Perceived organizational support (1997). Measurement of Work engagement in this research using UWES measuring instrument 9. Measurement of Innovative work behavior in this research using Scale for individual innovative behavior in the workplace (1994). This research was conducted on 114 respondents employees of PT LAMIGAS. The result of this research is the finding of positive and significant relation between psychological capital and innovative work behavior variable, and psychological capital variable and work engagement."

"Inovasi sangat dibutuhkan untuk mendapatkan dan mempertahankan keunggulan kompetitif organisasi. Untuk dapat meningkatkan inovasi organisasi sangat dibutuhkan peran individual dari anggotanya, terutama dalam berperilaku inovatif. Oleh karena itu, studi ini menjelaskan bagaimana transformational leadership dapat memengaruhi innovative work behavior dengan psychological capital dan knowledge sharing sebagai mediator. Studi dilakukan pada 277 karyawan PT Telkom Indonesia Tbk. Responden mengisi kuesioner untuk menilai unsur-unsur transformational leadership, psychological capital, knowledge sharing, dan innovative work behavior. Metode Structural Equation Modeling (SEM) digunakan untuk menunjukkan hubungan sebab akibat antara variabel. Hasil menunjukkan bahwa transformational leadership tidak signifikan memengaruhi innovative work behavior. Walaupun begitu, psychological capital dan knowledge sharing memediasi secara penuh pada hubungan transformational leadership dan innovative work behavior. Knowledge sharing juga memediasi secara parsial pada hubungan psychological capital dengan innovative work behavior. Oleh karena itu, peran mediasi psychological capital dan knowledge sharing sangat penting agar organisasi dapat meningkatkan innovative work behavior karyawannya.

---

Innovation is very important for an organization to gain and maintain its competitive advantage. In order to increase organizational innovation, individual roles from its members are needed, especially in innovative behavior. Therefore, this study explains how transformational leadership can influence innovative work behavior with psychological capital and knowledge sharing as mediating variables. The study was conducted on 277 employees of PT Telkom Indonesia Tbk. Respondents filled out questionnaires to assess the elements of transformational leadership, psychological capital, knowledge sharing, and innovative work behavior. The Structural Equation Modeling (SEM) method was used to show a causal relationship between variables. The results showed that transformational leadership did not significantly affect innovative work behavior. Even so, psychological capital and knowledge sharing fully mediated the transformational leadership and innovative work behavior relationship. Knowledge sharing also partially mediated the relationship between psychological capital and innovative work behavior. Therefore, the roles of psychological capital and knowledge sharing mediation were very important so that the organization can improve the innovative work behavior of its employees."

"Perilaku inovatif layanan di sektor publik dibutuhkan untuk menghadapi perubahan yang semakin dinamis dan masyarakat yang semakin kritis menuntut pelayanan yang efektif dan efisien. Penelitian ini bertujuan untuk menguji pengaruh workplace happiness dan proactive personality terhadap employee service innovative behavior dan pengaruh tidak langsung melalui mediasi work engagement. Data empiris dikumpulkan dari 711 staf pegawai tetap BPJS Kesehatan dengan menggunakan metode survei online. Studi ini di analisis menggunakan Structural Equation Modeling (SEM) dan confirmatory factor analysis untuk menguji tujuh hipotesis yang diajukan. Hasil penelitian menunjukkan bahwa workplace happiness dan proactive personality berpengaruh positif terhadap employee service innovative behavior, baik secara langsung maupun melalui mediasi work engagement. Lebih lanjut, penelitian ini diharapkan dapat memberikan kontribusi bagi pengambil kebijakan di bidang sumber daya manusia untuk mengidentifikasi kepribadian proaktif dalam rekrutmen dan seleksi talenta serta menciptakan kondisi kebahagiaan di tempat kerja untuk meningkatkan perilaku inovatif layanan karyawan, khususnya di sektor publik

---

Service Innovative Behavior in the public sector is required to deal with highly dynamic changes and more critical society insist an effective and efficient service. This study aims to examine the impact of workplace happiness and proactive personality on employee service innovative behavior and the indirect effect through the mediation of work engagement. Empirical data was collected from 711 employees of a public service organization using an online survey method. This study analyzed using Structural Equation Modeling (SEM) and confirmatory factor analysis to test the seven hypotheses proposed. The result shows that workplace happiness and proactive personality positively influenced employee service innovative behavior, both directly and through the mediation of work engagement. Furthermore, this study is expected to contribute to the policymakers in human resources to identify proactive personality in talent recruitment and selection and pay attention for creating workplace happiness to stimulate the service innovative behavior of employees, specifically in the public sector."

"ABSTRAKPenelitian ini bertujuan untuk menginvestigasi bagaimana perusahaan startup meningkatkan perilaku inovatif bagi para pegawainya, dengan melihat pengaruh dari physical work environment dan work motivation. Selain itu juga melihat peranan mediasi dari work engagement. Data yang didapatkan berasal dari 253 responden. Model penelitian dengan empat hipotesis ini diuji dengan menggunakan Structural Equation Modeling (SEM). Studi ini menunjukkan bahwa terdapat pengaruh positif antara physical work environment dan work motivation terhadap innovative work behavior, baik langsung dan dengan mediasi dari work engagement. Terakhir peneliti memberikan implikasi dan saran untuk penelitian kedepannya.

---

ABSTRACTThis research emphasize on how a startup company increase innovative work behavior to its employees through physical work environment and work motivation. Moreover, mediation factors are also counted through work engagement management in the company. The data obtained came from 253 respondents. The research model with ten hypotheses was tested using Structural Equation Modeling (SEM). This study shows that there is a positive relationship between physical work environment and work motivation on innovative work behavior, both directly and through mediation of work engagement. Finally, researchers provide managerial implications and suggestions for future research."

"One solution for organization to adapt to current rapid change is to innovate. Having employees with high innovative work behavior (IWB) is a way for organization to be more innovative. This study focus on how Servant Leadership and Learning Goal Organization influence Innovative Work Behavior through Psychological Capital as mediating variable. Respondent is 448 employees of Badan Meteorologi Klimatologi and Geofisika, based in several areas in Indonesia. The short version of Servant Leadership Survey (SLS) used to measure Servant Leadership,  LGO measure with items developed by VandeWalle (1997), short version of Psychological Capital Questionnaire (PCQ) for PsyCap and Jannsens (2000) 9 items questionnaire is used to measured IWB. The result shows that Servant Leadership only significantly influence IWB indirectly through PsyCap, but LGO significantly influence IWB both directly and inderectly.

---

Inovasi merupakan solusi bagi organisasi dalam beradaptasi dengan kecepatan perubahan yang terjadi. Salah satu cara organisasi menjadi lebih inovatif adalah dengan mendorong pegawainya untuk berperilaku inovatif. Penelitian ini membahas tentang pengaruh Servant Leadership dan Learning Goal Orientation (LGO) terhadap Innovatif Work Behavior (IWB) yang dimediasi oleh Psychological Capital (PsyCap). Responden yang terlibat dalam penelitian ini adalah pegawai Badan Meteorologi, Klimatologi, dan Geofisika dari berbagai daerah di Indonesia yang berjumlah 448 orang. Servant Leadership diukur dengan menggunakan versi singkat dari Servant Leadership Survey (SLS), LGO diukur dengan alat ukur yang dikembangkan oleh VandeWalle (1997), PsyCap diukur dengan Psychological Capital Questionnaire (PCQ) versi singkat dan IWB diukur dengan alat ukur yang dikembangkan oleh Jannsen (2000). Hasilnya didapatkan bahwa Servant Leadership memiliki pengaruh yang signifikan terhadap IWB secara tidak langsung melalui PsyCap, sedangkan LGO berpengaruh signifikan baik secara langsung maupun tidak langsung terhadap IWB."

"Tujuan dari penelitian ini adalah untuk menguji dampak work autonomy dan workplace spirituality terhadap innovative work behavior dan work engagement untuk selanjutnya menguji dampak dari work engagement terhadap task performance melalui mediasi innovative work behavior. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan Structural Equation Modeling (SEM) untuk memeriksa kecocokan keseluruhan model menguji kausalitas antar konstruk. Sebanyak 716 karyawan Milenial di berbagai industri di Indonesia berpartisipasi menjadi sampel penelitian. Hasil penelitian ini mengungkapkan bahwa workplace spirituality memiliki efek positif pada innovative work behavior karyawan baik secara langsung maupun tidak langsung melalui work engagement. Namun, work autonomy tidak memiliki pengaruh langsung yang signifikan terhadap innovative work behavior, sehingga hanya dapat dipengaruhi secara tidak langsung melalui work engagement. Secara lebih lanjut, terdapat pengaruh yang signifikan antara work engagement dan task performance melalui innovative work behavior baik secara langsung maupun tidak langsung. Studi ini menunjukkan bahwa work autonomy dan workplace spirituality yang tinggi akan meningkatkan work engagement dan mempromosikan innovative work behavior yang pada akhirnya dapat meningkatkan kinerja tugas karyawan. Implikasi manajerial terkait dengan work autonomy, workplace spiritualtity, work engagement, innovative work behavior dan task performance juga akan dibahas dalam penelitian ini.

---

The aim of this study is to examine the effect of work autonomy and workplace spirituality on innovative work behavior and work engagement to further consider the impact of work engagement on task performance through mediating innovative work behavior. Data were collected through an online questionnaire and analyzed using Structural Equation Modelling (SEM) to test the overall fitness of model and causality between each construct. A total of 716 Millennial employees in various industries in Indonesia participated as research sample. The results of this study revealed that workplace spirituality had a positive effect on innovative work behavior of employees both directly and indirectly through work engagement. However, work autonomy had no significant direct effect on innovative work behavior. Thus, it can only be affected indirectly through work engagement. Moreover, there was significant effect between work engagement and task performance through innovative work behavior both directly and indirectly. This study indicated that high level of work autonomy and workplace spirituality will improve the level of work engagement and promote innovative work behavior which ultimately enhance task performance of employee. Managerial implications related to work autonomy, workplace spirituality, innovative work behavior, and task performance will also be discussed in this study. "