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"Pengembangan knowledege management system merupakan salah satu program utama pengembangan aplikasi dalam rencana strategis teknologi informasi BPK RI. Knowledge management akan memberi manfaat bagi organisasi untuk mempercepat proses penciptaan pengetahuan baru dari pengetahuan yang ada dan menjaga pergerakan organisasi tetap stabil meskipun terjadi arus keluar masuk SDM. Penelitian ini merancang Knowledge Management System agar dapat memenuhi kebutuhan informasi dan pengetahuan untuk peningkatan kompetensi pemeriksa dalam pemeriksaan laporan keuangan. Ada tiga tahapan yang dilakukan dalam penelitian ini. Tahapan-tahapan tersebut antara lain analisis strategi, analisis pengetahuan dan rancangan sistem. Rancangan sistem berupa alur sistem dan fungsionalitas sistem tergambar dalam diagram Unified Modelling Language. Hasil penelitian menunjukkan pengembangan knowledge management system telah disusun dalan rencana strategi TI BPK RI dan sejalan dengan tujuan strategis organisasi untuk mewujudkan pemeriksaan yang bermutu. Rancangan sistem yang dibuat memenuhi siklus proses pengetahuan yang terdiri dari knowledge creation, knowledge accumulation, knowledge sharing, knowledge utilization, knowledge internalization."

"PT XYZ adalah salah satu perusahaan yang bergerak di bidang Fast Moving Consumer Goods (FMCG) di Indonesia. Saat ini departemen manajemen Sistem Informasi PT XYZ memiliki lebih dari 80 jenis layanan Teknologi Informasi (TI) yang beroperasi. Jumlah layanan yang cukup banyak memerlukan pengelolaan manajemen layanan TI yang baik. Permasalahan ditandai dengan tidak tercapainya SLA penyelesaian incident sejak tahun 2020 hingga 2021. Dari 24 bulan data yang didapatkan, hanya tujuh bulan saja yang persentase SLA bulanannya dapat tercapai. Penelitian ini memetakan permasalahan ke dalam tiga proses dalam kerangka kerja ITIL v3 2011 yaitu incident management, change management, dan problem management. Analisis data menggunakan metode mixed method yaitu kuantitif dengan melakukan evaluasi menggunakan OGC self-assessment tools dan kualitatif dengan melakukan studi pustaka, wawancara, dan observasi untuk memperdalam pengetahuan dari jawaban evaluasi yang didapatkan. Berdasarkan hasil dari penelitian ini, kondisi manajemen layanan TI di PT XYZ saat ini yaitu Incident Management berada pada level 2-Process Capability, Change Management pada level 2.5-Internal Integration, dan Problem Management pada level 1.5-Management Intent. Hal ini menunjukan evaluasi manajemen layanan TI saat ini kurang memuaskan dan mempengaruhi kualitas layanan TI yang diberikan. Oleh karena itu penelitian ini juga merancang analisis rekomendasi sebagai saran dalam meningkatkan kualitas manajemen layanan TI.

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XYZ is one of the companies engaged in the Fast-Moving Consumer Goods (FMCG) in Indonesia. Currently, XYZ’s Information System Management Department has more than 80 types of Information Technology (IT) services in their business operation. Many services require good IT service management. The problem was marked with the failed achievement of incident resolution SLAs from 2020 to 2021. Within 24 months, the monthly SLA percentage was only achieved seven times. This study maps the problems into three processes based on ITIL v3 2011 framework: Incident Management, Change Management, and Problem Management. The Data analysis used a mixed-method method, a quantitative method by using OGC self-assessment tools and qualitative methods by conducting literature studies, interviews, and observations to deepen knowledge from the evaluation answers obtained. Based on the results of this study, the current condition of IT service management at XYZ are Incident Management at level 2-Process Capability, Change Management at level 2.5-Internal Integration, and Problem Management at level 1.5-Management Intent. The result shows that the current IT service management is unsatisfactory and affects the quality of the IT services provided. Therefore, this study also designed an analysis of recommendations to be used as a reference in improving the quality of IT service management.

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"This work, in co-operation with ABB Research, Deutsche Telekom AG Laboratories, EMC2 Advanced Technology Solutions, IBM Research, Intel Research, Microsoft Research. Philips Research, and SAP Research, develops a systematic approach to performance measurement for industrial research organizations in innovation-driven companies. The following questions are addressed :(1) Which research goals do research departments have?(2) Which KPIs do they use to monitor the achievement of these goals?(3) Is there a systematic best-practice approach to selecting KPIs for performance goals?The outcome is a complete set of eleven performance clusters, such as the transfer of research results to the development or other organizational departments, and each cluster has its own set of KPIs. The eleven clusters are : technology transfer, future business opportunities, technical achievements, intellectual property, operational excellence, talent pool, image, publications, presence in scientific community, collaboration with academia, collaboration with partners and customers."

"The latest, most effective engineering and construction project management strategies. Fully revised throughout, this up-to-date guide presents the principles and techniques of managing engineering and construction projects from the initial conceptual phase, through design and construction, to completion. The book emphasizes project management during the beginning stages of project development to influence the quality, cost, and schedule of a project as early in the process as possible. Featuring an all-new chapter on risk management, the third edition also includes new sections on: Ensuring project quality, The owner's team, Parametric estimating, Importance of the estimator, Formats for work breakdown structures, Design work packages, Benefits of planning, Calculations to verify schedules and cost distributions, Common problems in managing design, Build-operate-transfer delivery methods Based on the author's decades of experience in working with hundreds of project managers, this essential resource includes many new real-world examples and updated sample problems. "