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"Setelah era efisiensi pada tahun 1950an dan 1960an,era kualitas pada tahun 1970an dan 1980an serta fleksibilitas dalam tahun 1980an dan 1990an, maka kini hidup dalam era inovasi (Janzen, 2000)."

"engagement with new realities"

"Capturing and using all the knowledge and expertise in an organization is the ultimate goal for performance professionals. This Infoline offers a great starting point for your journey by defining knowledge management and posing key questions to help you identify the intellectual capital you need manage. It introduces the new roles, opportunities, and the baseline technology need to begin this daunting task. Key sidebars include an organizational analysis for knowledge management, 12 ways to measure intellectual capital, a planning worksheet, and a listing of competencies to manage knowledge."

"Knowledge Management explores the concept of knowledge management (KM) from a leadership and strategic management perspective, providing a detailed overview of the process of designing and introducing a KM focus into an organisation."

"Presents the fundamentals for organizations and how they can benefit from implementing solid knowledge management practices. This book focuses on the learning professional's role in executing and supporting a comprehensive approach to managing, organizational knowledge. It includes a process to help practitioners determine organizational needs. "