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"Sistem manajemen mutu (SMM) adalah sistem manajemen organisasi yang direncanakan dan dibangun berdasarkan prosedur dokumentasi dalam suatu organisasi untuk memenuhi kebutuhan dan harapan pelanggan (Natarajan, 2017). Sementara itu, Standar Nasional Indonesia (SNI) adalah persyaratan teknis atau sesuatu yang terstandarisasi, termasuk prosedur dan metode, yang disusun berdasarkan konsensus semua pihak. Sertifikasi penting untuk mencapai kebutuhan dan harapan pelanggan. Banyaknya lembaga Sertifikasi yang diakreditasi oleh KAN di Indonesia, membuat perusahaan harus teliti dalam memilih lembaga sertifikasi, sehingga kerugian baik finansial maupun non finansial dapat diminimalisir. Penelitian diperlukan untuk menentukan peringkat kriteria dalam pemilihan lembaga sertifikasi sehingga kriteria yang paling menentukan dalam pemilihan lembaga sertifikasi dapat diketahui. Responden dipilih secara acak yang memiliki pengetahuan dan tanggung jawab untuk menerapkan dan memelihara sistem manajemen kualitas perusahaan. Kriteria dibagi menjadi empat dimensi, biaya, kualitas, reputasi, dan manajemen. Kerangka pengambilan keputusan yang dihasilkan dari penelitian ini, terutama pemilihan lembaga sertifikasi, diharapkan dapat membantu perusahaan memilih lembaga sertifikasi sistem manajemen mutu dan SNI yang sesuai.

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Quality management system (QMS) is an organization management system that is planned and built based on documentation procedures in an organization in order to meet customer needs and expectations (Natarajan, 2017). Meanwhile, Indonesian National Standard (SNI) is a requirement of technical or something that is standardized, including procedures and methods, are compiled based on the consensus of all parties. The importance of certification is to achieve customer needs and expectations. The number of Certification Bodies accredited by KAN in Indonesia, makes companies must be conscientious in choosing the certification body, so the fallacy caused financial or non-financial losses can be minimized. The purpose is to determine the ranking criteria in selection of certification body. Respondents were randomly selected who have knowledge and responsibility for implementing and maintaining a company's quality management system. The criteria are divided into four dimensions, cost, quality, reputation, and management. The decision-making framework resulting from this research, especially the selection of certification bodies, is expected to assists companies choosing the appropriate quality management system and the Indonesian National Standards (SNI) certification body."

"Synopsis:'This groundbreaking book brings together a team of international experts to provide cutting-edge knowledge on recruitment, selection and assessment. Its focus on dynamic topics, new innovations, and current research developments provides an energizing and thought-provoking perspective on the field. An invaluable resource for academics, practitioners and students alike'. - Julie M. McCarthy, Department of Management, University of Toronto, Canada"

"Indonesian is huge multicultural society, which characyerized by various etnics groups and speaks a variety of regional languages, following a variety of religions and faiths and worshipping god in various ways, which forms one complete national unity in the broadest sense of the world....."

"This study is an attempt to investigate the motivation behind the decision to participate in thecredit market of SMEs from perspectives of behavioral finance and social capital theories. In addition,the study also examines the effect of behavioral finance and social capital factors on the creditsource selection among SMEs. This study’s design strategy involves conducting questionnaire surveysto SMEs owners and statistical techniques to analyze the determinants of credit participationand credit source selection of borrowers. The findings showed that personal traits of SMEs owners/managers in terms of behavioral finance factors such as debt and risk attitudes, present biased andoverconfidence and firms networking also have impacts on the firms’ credit participation and creditsource selection. The research is one of the few studies that consider the influence of behavioralfinance factors on firms financing decision. Furthermore, our result also contributes to explain thecommon use of informal credit market in developing countries."