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"ABSTRAKDespite adequate documentation of monograph arrearages in academic libraries, backlogs of music materials for the entire library community have gone unreported. In confirming the existence of music backlogs, it also becomes necessary to address questions concerning how the grew, what causes these backlogs to continue, and what it might take to eliminate them. In a survey of institutional subscribers to the Music Cataloging Bulletin, libraries were asked to quantify their uncataloged scores and sound recordings and to describe their music cataloging staff and procedures. Of the 358 participating libraries, 77% reported having music backlogs. These backlogs grew primarily as a result of large acquisitions and gifts without corresponding staffing staff to process them. Respondents also cited lack of knowledgeable staff as a deterrent to the reduction and elimination of the backlog."

"As members of the population approach age fifty-five and above, libraries are faced with an untapped opportunity to serve a consistently underserved population. As she explains the ins and outs of planning, developing, marketing, and funding successful programs and services to the graying population, longtime outreach and access advocate Barbara T. Mates demonstrates how libraries can benefit from providing top-notch programs and services for older adults."

"Penelitian ini membahas tentang strategi optimalisasi layanan e-Resources Perpustakaan Nasional Republik Indonesia (Perpusnas) di masa pandemi COVID-19. Selama masa pandemi COVID-19, Perpusnas menyatakan peningkatan seluruh layanan daring perpustakaan hingga tiga kali lipat dari sebelumnya. Perpusnas menyediakan layanan akses terbuka secara gratis ke terbitan lokal maupun internasional melalui portal e-Resources. Namun selama tahun 2020, data statistik menunjukkan terjadi penurunan jumlah pengunjung portal e-Resources. Adapun tujuan penelitian ini adalah menemukan strategi Perpusnas dalam mengoptimalisasikan layanan e-Resources di masa pandemi COVID-19. Metode penelitian ini merupakan pendekatan kualitatif dengan metode studi kasus, serta pengumpulan data yang dilakukan dengan wawancara online dengan pustakawan Perpusnas serta observasi daring terhadap layanan koleksi digital e-Resources. Hasil penelitian menunjukkan strategi Perpusnas dalam mengoptimalkan pemanfaatan e-Resources yaitu bimbingan pemustaka online, kerja sama dengan perguruan tinggi, promosi di media sosial, dan layanan Tanya Pustakawan Virtual.

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This study discusses the strategy for optimizing e-Resources services for Perpustakaan Nasional Republik Indonesia (Perpusnas) during the COVID-19 pandemic. During the COVID-19 pandemic, Perpusnas stated that all online library services have increased three times from before. Perpusnas provides free open access services to local and international publications through the e-Resources portal. However, during 2020, statistical data shows a decrease in the number of visitors to the e-Resources portal. The purpose of this research is to find the Perpusnas's strategy in optimizing e-Resources services during the COVID-19 pandemic. This research method is a qualitative approach with a case study method, as well as data collection carried out by online interviews with National Library librarians and online observations of e-Resources digital collection services. The results show that the National Library of Indonesia's strategies in optimizing the use of e-Resources are online user guidance, collaboration with universities, promotion on social media, and the Ask a Librarian servic"

"Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. This extensively revised and updated edition explores further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a focus on real-world application, the authors challenge conventional thinking about the utility of input, output, and performance metrics by suggesting new ways to think about the evaluation and assessment of library services; explain service quality and customer satisfaction, and demonstrate how they are separate but intertwined; identify procedures for qualitatively and quantitatively measuring both service quality and satisfaction; encourage libraries to take action by presenting concrete steps they can take to become more customer-centric; and offer a range of customer-related metrics that provide insights useful for library planning and decision making, such as surveys and focus groups. This book shows how to nurture an environment of continuous improvement through effective service quality assessment.In this third edition, the authors again offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals. They challenge librarians to consider both internal and external customers, and to think about customer service in new ways."