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"ABSTRAKThe internationalization of higher education over the last two decades has transformed the education sector into a globalized, interconnected knowledge based society. Higher education institutions and national governments have been compelled to pay more attention to academic relations and knowledge exchange opportunities with partners in other countries, particularly in the same region. The current study aims to investigate the role of higher education internationalization in Southeast Asian nations ASEAN for the development of a more harmonized region. Previous research has revealed that less developed countries in the ASEAN region are far behind in the race to globalization and transformation of the education industry. Therefore, it is crucial to explore the policies and strategies enacted by the ASEAN administration and determine what it lacks to achieve this goal. An exploratory comparative approach has been used to identify and investigate recent internationalization trends in ASEAN member countries. The internationalization of higher education is a compelling and logical approach to increasing harmonization at the intra regional and interregional levels."

"Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this book takes a novel approach by rooting out the real reasons employees aren't delivering the service they should. The results can be both surprising and illuminating, such as: company culture doesn't always support service excellence; over-emphasis on cost reduction often increases the cost of service; employees are torn between doing the right thing for the customer and following policy; poor products and services can make helping the customer nearly impossible; and, employees' interests often don't align with company goals. Once core problems are identified, the book offers corrective solutions, including redirecting coaching efforts, revisiting policies and procedures, clarifying roles and responsibilities, and more. Filled with inside stories from well-known organizations and the latest scientific research, "Service Failure" helps people overcome the obstacles preventing them from doing their very best.;"