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Ditemukan 14717 dokumen yang sesuai dengan query

Beyond measuring service quality:learning from the voices of the customers,the staff,the processes,and the organization

Artikel Jurnal Universitas Indonesia Library

Dale, Ernest

Staff in organization

New York: McGraw-Hill, 1960

658.301 DAL s

Buku Teks Universitas Indonesia Library

Lim, Huck Chin

Malacca voices from the street

Malaysia: Lim Huck Chin, 2006

R 302.595 LIM m

Buku Referensi Universitas Indonesia Library

Gilley, Jerry W

Beyond the learning organization

Cambridge, UK: Perseus Books, 2000

658.402 Gil b

Buku Teks Universitas Indonesia Library

Dijk, Jan J.M. van

Victimization survey : beyond measuring the volume of crime

Nederland: Hague, 1982

364.942 DJI b

Buku Teks Universitas Indonesia Library

Dijk, Jan J.M. van

Victimization surveys Beyond measuring the volume of crime

Netherlands: Ministry of Justice the Hague, 1982

345 Dij v

Buku Teks Universitas Indonesia Library

Curtin, Steve

Delight your customers: 7 simple ways to raise your customer service from ordinary to extraordinary

"Reveals three elements common to all exceptional service experiences. This title makes a compelling case that attention needs to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy customers, such as expressing genuine interest, offering sincere compliments, and more."

New York: [American Management Association, ], 2013

e20436815

eBooks Universitas Indonesia Library