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"Pemahaman mengenai faktor-faktor yang mempengaruhi penerimaan masyarakat terhadap digital public service penting untuk keberhasilan penerimaan dan penggunaan digital public service itu sendiri. UTAUT 2 sebagai model yang menganalisis penerimaan dan penggunaan teknologi terlebih penggunaan teknologi yang bertujuan untuk meningkatkan efisiensi dan efektifitas dalam organisasi, seperti Pemerintahan. Pemerintah Kota Tangerang Selatan telah mengimplementasikan strategi  smart city dengan berbagai digital public service dinilai berhasil dengan berbagai prestasi yang didapat. Digital public service terdiri dari berbagai aplikasi dan situs yang memungkinkan masyarakat untuk mengakses informasi, layanan jasa administrasi kependudukan dan jasa-jasa lain seperti perizinan, pembayaran pajak, retribusi, dll. yang disediakan oleh Pemerintah Daerah. Tujuan penelitian ini adalah untuk menguji bahwa model UTAUT 2 dengan penambahan variabel percaya teraplikasi pada penerimaan dan penggunaan digital public service oleh penduduk Kota Tangerang Selatan. Penelitian ini menggunakan pendekatan kuantitatif dengan metode eksperimen kuasi. Hasil penelitian ini menunjukkan bahwa model UTAUT 2 tidak teraplikasi sepenuhnya terhadap penerimaan dan penggunaan digial public service Pemerintah Kota Tangerang Selatan. Ketujuh konstruk dalam model UTAUT 2 yaitu harapan kinerja, harapan usaha, pengaruh sosial, fasilitas pendukung, motivasi hedonis, nilai harga dan kebiasaan hanya motivasi hedonis yang tidak berpengaruh terhadap niat penggunaan dan perilaku penggunaan digital public service Pemerintah Kota Tangerang Selatan. Selain itu, Gender, usia dan pengalaman sebagai variabel pemoderator memoderiasi variabel eksogen terhadap variabel endogen namun tidak pada semua konstruk.

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Understanding publics acceptance towards digital public service is important for the successful acceptance and use of the digital public service itself. UTAUT 2 as a model that analyzes the acceptance and use of technology, especially the use of technology that aims to improve efficiency and effectiveness in organizations, such as government. The South Tangerang City Government has implemented a smart city strategy with various digital public services considered to be successful with various achievements. Digital public services consist of various applications and sites that allow the public to access information, population administration services and other services such as licensing, tax payments, levies, etc. provided by the Regional Government. The purpose of this research was to prove that the UTAUT 2  with the addition of variables believed was applied into acceptance and use of digital public services by residents of South Tangerang City. This research uses a quantitative approach with quasi experimental methods. The results of this study indicate that the UTAUT 2 is not fully applied into accapetance and use of the digial public service of South Tangerang City Government. The seven constructs in the UTAUT 2, performance expectations, business expectations, social influences, supporting facilities, hedonic motivation, price values and habits are only hedonic motivations that do not affect the behavioural intention and use behaviour  of digital public service in South Tangerang City Government. In addition, gender, age and experience as moderating variables modulate exogenous variables towards endogenous variables but not all constructs."

"Charles McClure and Paul T. Jaeger speak to the ways in which the Internet has had more impact on public libraries than any other technology since the creation of the book. The issues presented are vital to library service, planning, evaluation, research and educationand most significantly how effectively libraries service the general public."

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Beberapa tahun belakangan ini proses digitalisasi telah diadopsi oleh banyak institusi baik pemerintahan, dan perusahaan besar maupun kecil. Mereka telah menyadari manfaat digitalisasi untuk peningkatan produktivitas dan efisiensi. Termasuk di antaranya adalah pemanfaatan Internet of Things (IoT) untuk berbagai segmen bisnis mulai dari transportasi, manufacturing, logistic, maupun agriculture. Sudah banyak kisah sukses implementasi IoT di bisnis, tetapi banyak juga masalah yang terjadi di lapangan setelah implementasi tersebut, terutama yang berkaitan dengan performansi sistem, kemudahan penggunaan, maupun user experience. Penelitian ini mengambil fokus pada studi kasus PT X yang telah menerapkan smart poultry di beberapa kandang ayam milik mereka di Cimaung, Serang sejak 2019. Studi penelitian ini membahas tentang pengukuran keberhasilan implementasi IoT (smart poultry) di peternakan ayam PT X, yaitu dari sisi Quality of Experience (QoE), untuk memperoleh gambaran seberapa sukses implementasi ini dari sudut pandang penggunanya sendiri. Tahap awal dilakukan in-depth interview kepada pimpinan perusahaan untuk menentukan key performance index (KPI) yang ingin diukur, kemudian dilanjutkan dengan interview ke berbagai unit di PT X untuk mendapatkan feedback terkait QoE, dan analisis menggunakan Absolute Category Rating with Hidden Reference (ACR-HR) untuk memperoleh skor differential mean opinion score (DMOS) sebagai tolok ukur QoE. Pengukuran Quality of Service (QoS) pada beberapa parameter teknis juga dilakukan untuk melengkapi data secara obyektif. Hasil analisis menunjukkan bahwa smart poultry yang diimplementasi bisa dianggap cukup baik dibandingkan sistem konvensional, walaupun masih ada beberapa perbaikan yang direkomendasikan terutama di sisi user experience.

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In recent years the digitalization process has been adopted by many institutions including government and large/small enterprises. They are already aware that the digitalization will increase productivity and efficiency. This is including the use of the Internet of Things (IoT) technology in various business segments from transportation, manufacturing, logistics, and agriculture. There are many success stories in IoT implementations, but many problems have occurred though after the implementation, mostly related to system performance, ease of use, and user experience. This study discusses the measurement of IoT implementation (smart poultry) focus in PT X chicken farms, in terms of the Quality of Experience (QoE), to obtain the success level of implementation from the perspective of the users. PT X has implemented smart poultry in some of their chicken coops located in Cimaung, Serang since 2019. The study was conducted with in-depth interviews with company leaders to determine the main performance index (KPI) to be assessed, then continued with interviews to various units at PT X to get feedbacks related to QoE, and analysis using Absolute Category Ratings with Hidden References (ACR-HR ) to get differential mean opinion score (DMOS) as a QoE benchmark. This study also includes the measurement of service quality (QoS) on several technical parameters to complement the data objectively. The results show that the smart poultry can be considered comparatively better than the previous conventional system, although there are still some improvements needed, especially in terms of user experience.

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"Remote services represent a young, but already important and fast growing form of technology-mediated services,. Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a comprehensive model about customers’ holistic remote service experience and derives theoretical propositions that reflect main influence factors. Based on the empirical data, she generates managerial implications for remote service providers on how to increase the technology adoption and reinforce the relationships with their customers in high-technology environments."