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"Indonesia?s demand for air transport is higher in proportion to its GDP per capita. Its economycan be expected to grow 6% to 10% annually. A single aviation market could add another 6% to10% growth in sheer demand. Yet its airports are badly in need of expansion, its infrastructureis bursting at its seems, and above all, its airlines are strongly resisting liberalization of airtransport in the region for fear of being wiped out by stronger contenders in the region. Againstthis backdrop, it is incontrovertible that Indonesia?s civil aviation is intrinsically linked to regionaland global considerations. A single aviation market in the ASEAN region will bring both benefitsto Indonesia and challengers to its air transport sector. This article discusses the economic andregulatory challenges that Indonesia faces with the coming into effect of the ASEAN SingleAviation market in 2015.Permintaan transportasi udara di Indonesia lebih tinggi sebanding dengan PDB per kapita.Ekonominya dapat diperkirakan akan tumbuh 6 % sampai 10 % per tahun. Sebuah pasarpenerbangan tunggal bisa menambah 6 % sampai 10 % pertumbuhan permintaan. Namun,bandara-bandara yang sangat membutuhkan ekspansi, infrastruktur yang meledak diperusahaan, dan di atas semua, maskapai yang secara kuat menolak liberalisasi angkutan udaradi wilayah ini karena takut dihapuskan oleh pesaing kuat di wilayah tersebut Dengan latarbelakang ini,tak terbantahkan bahwa penerbangan sipil di Indonesia secara hakiki berhubungandengan pertimbangan regional dan global. Sebuah pasar penerbangan tunggal di kawasanASEAN akan membawa manfaat baik bagi Indonesia dan penantang untuk sektor transportasiudara. Artikel ini membahas tantangan ekonomi dan peraturan yang dihadapi Indonesia denganberlakunya Pasar Penerbangan Tunggal ASEAN pada tahun 2015."

"Inside Knowledge provides practical guidance for women working in professional service firms who aspire to achieve their full potential in what have traditionally been male work environments. It aims to help women thrive within these organisations, and to rise to a level commensurate with their knowledge, skills, experience and talent."

"Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this book takes a novel approach by rooting out the real reasons employees aren't delivering the service they should. The results can be both surprising and illuminating, such as: company culture doesn't always support service excellence; over-emphasis on cost reduction often increases the cost of service; employees are torn between doing the right thing for the customer and following policy; poor products and services can make helping the customer nearly impossible; and, employees' interests often don't align with company goals. Once core problems are identified, the book offers corrective solutions, including redirecting coaching efforts, revisiting policies and procedures, clarifying roles and responsibilities, and more. Filled with inside stories from well-known organizations and the latest scientific research, "Service Failure" helps people overcome the obstacles preventing them from doing their very best.;"