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"Reveals three elements common to all exceptional service experiences. This title makes a compelling case that attention needs to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy customers, such as expressing genuine interest, offering sincere compliments, and more."

"Details the transformation process to passion, purpose and power. This book features ways to get the junk out the trunk, strategies for dealing with pain, steps for becoming more disciplined, tips for thriving and surviving in corporate America, pointers for capturing and savoring special moments, and ways to self-reward."

"ABSTRAKPenelitian ini bertujuan untuk melihat bagaimana seorang tokoh di dalam serial mengalami perubahan selama serial berlangsung, saya secara khusus memilih untuk mengamati perubahan karakter Richard Castle di dalam serial Castle dari season 1 sampai season 5 atau season terbaru. Dengan mengamati perubahan karakter yang dia alami, saya meneliti faktor-faktor yang menyebabkan perubahan di dalam karakter Castle. Penelitian ini akan menggunakan serial itu sendiri sebagai objek penelitian disertai metodologi kualitatif, kemudian saya juga akan meneliti sifat Castle dan bagaimana dia berinteraksi dengan orang di sekitarnya pada awal season. Setelah itu, ketika karakternya mengalami perubahan secara perlahan, saya akan menganalisis di adegan mana perilakunya mulai berubah dan menganalisis juga factor-faktor yang menyebabkan perubahan tersebut baik dari dalam maupun luar. Hasilnya adalah perubahan karakter Richard Castle di dalam serial Castle sangat mudah terlihat dari season ke season lainnya dan perubahan tersebut terjadi disebabkan adanya factor dari luar.

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ABSTRACT

This research aims to see how a character in a film series changes throughout the story, I specifically examine the character development of Richard Castle in the Castle series from season 1 to season 5 or the latest season. By examining his character development, I analyze the factors that had caused the change in Castle?s character. This study will be using the series itself as the object of the research by using qualitative methodology; then I will examine what are Castle?s behaviours in the beginning of the season, then examine how he interacts with people around him. After that, when his behaviour slowly changes, I will analyze in which scene his behaviour starts to change and analyze all the factors that had caused the change which are the external and internal factors. The result is that the character development in Castle series was very explicit as he changes in the series from one characteristic to another and the changes that occured in Castle mostly came from external factors."