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"Pandemi Covid-19 mendorong perubahan perilaku konsumen semakin cepat. Banyak konsumen melakukan belanja secara online dibandingkan belanja offline. Salahsatu kategori belanja online yang mengalami peningkatan selama pandemi Covid-19 adalah belanja bahan makanan. Salah satu bahan makanan yang menjadi pilihan konsumen adalah produk segar (buah, sayur, daging, frozen food). Penelitian ini mengintegrasikan peran pengalaman online pasca pembelian yang dimiliki konsumen (post-purchase online customer experience) dengan menganalisis persepsi yang dimiliki konsumen untuk mengintensifikasi pembelian kembali yang dimiliki konsumen. Penelitian ini bertujuan untuk mengetahui niat pembelian ulang yang dipengaruhi oleh post-purchase online customer experience, customer satisfaction dan trust yang dimiliki pelanggan terhadap e-commerce. Pengambilan data dilakukan dengan menyebar kuesioner secara online untuk menjangkau konsumen produk segar di Indonesia. SEM-PLS digunakan untuk menguji dan menganalisis model penelitian dengan sepuluh hipotesis dan 605 responden. Penelitian ini menunjukkan bahwa lima dimensi post-purchase online customer experience yaitu “delivery”, “product in hand”, “packaging”, “customer support”, dan “return and exchange” berpengaruh secara positif dan signifikan terhadap customer satisfaction sedangkan “benefits” tidak berpengaruh. Customer satisfaction berpengaruh secara positif dan signifikan terhadap trust, begitu juga trust terhadap repurchase intention. Trust juga memiliki peran memediasi secara parsial customer satisfaction dengan repurchase intention. Hasil penelitian ini menunjukkan bahwa e-commerce perlu memperhatikan aspek post-purchase online customer experience untuk dapat mempertahankan pelanggan yang dimiliki.

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Covid-19 has shifted Indonesia consumer’s shopping behavior, it shifted from offline shopping to online shopping. One of the online shopping categories that has increased during Covid-19 pandemi is grocery shopping. This study integrates the role of post purchase online customer experience by analyzing consumer perception to intensify their repurchase. This study aims to investigate how repurchase intention influenced by post purchase online customer experience, customer satisfaction and trust on e-commerce. An online survey was conducted in Indonesia to capture fresh food online shopper as participants. SEM PLS was utilized to test research model with ten hypothesis and analyzed data collected from 605 respondents. This study shows that five post-purchase OCE dimensions “delivery”, “product in hand”, “packaging”, “return and exchange”, and customer support significantly drive customers’ satisfaction. “Benefits” is not influential. Customer satisfaction found as significant contributor to trust. Trust revealed has significant impact to repurchase intention. Additionally, customer satisfaction partially mediated by trust to repurchase intention. The result of this study suggest that seller in e-commerce need to consider delivery, product in hand, packaging, ease of return and exchange, and responsive customer support to retain their customer."

"Internet telah menjadi bagian integral bagi kehidupan manusia di era digital saat ini. Remaja Indonesia cukup banyak menggunakan Internet, terutama remaja di kota seperti DKI Jakarta. Dari berbagai studi tentang penggunaan Internet pada remaja, menunjukkan hasil bahwa Internet bagai pedang bermata dua, di satu sisi bermanfaat tapi di sisi lain mengandung berbagai risiko. Manfaat dan risiko online sulit untuk dipisahkan dengan tegas karena keduanya saling berkaitan dan terjalin sangat halus. Online risk risiko online dapat berdampak merusak remaja, apalagi usia remaja selain masih rentan akan pengaruh negatif, juga jiwa eksplorasi dan dorongan melakukan tindakan berisiko juga tinggi. Sedangkan online opportunity manfaat online memberikan banyak kesempatan untuk remaja berkreasi dan berelasi. Oleh karena itu, penelitian ini bertujuan untuk mengidentifikasi manfaat dan risiko online yang dialami remaja Indonesia ketika mereka menggunakan Internet dan menganalisis faktor-faktor yang memengaruhi terjadinya manfaat dan risiko online untuk menghasilkan model teoritik baru. Penelitian ini menggunakan metode survei multistage random sampling dengan responden sebanyak 756 siswa SMP dan SMA di DKI Jakarta. Teknik analisis data menggunakan analisis Struktural Equation Model SEM . Online opportunity yang diperoleh remaja melalui Internet yaitu manfaat belajar, manfaat untuk berpartisipasi kreatif, manfaat berpartisipasi sosial, berelasi sosial, manfaat hiburan, memperoleh manfaat komersial dan manfaat personal. Online risk yang dialami remaja yaitu risiko konten ndash; remaja sebagai penerima konten buruk; risiko kontak ndash; remaja sebagai partisipan; risiko tindakan ndash; remaja sebagai pelaku tindakan berisiko di Internet. Online opportunity dan online risk terbukti dipengaruhi oleh lingkungan sosial remaja orangtua, teman sebaya dan sekolah , status sosial demografi remaja, motif berinternet dan aktivitas pengguna. Kedekatan remaja dengan lingkungan sosialnya orangtua, teman sebaya dan perhatian sekolah ternyata dapat mengurangi terjadinya online risk. Kedekatan orangtua dan teman sebaya berpengaruh pada motif berinternet dan aktivitas pengguna. Intended consequences konsekuensi yang diharapkan dan unintended consequences konsekuensi yang tidak diharapkan menjadi satu kesatuan karena online opportunity ternyata mempengaruhi terjadinya online risk. Remaja pada dasarnya akan memperoleh manfaat-- intended consequences -- dari Internet terlebih dahulu, baru mereka bisa mengalami online risk -- unintended consequences. Penggunaan Internet tidak serta merta akan menghasilkan online risk tapi berpengaruh secara tidak langsung melalui online opportunity.

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The Internet has become an integral part of human life in today 39;s digital age. Many Indonesian adolescents use the Internet, especially those who are living in big cities. From myriad studies on Internet usage in adolescents, showing the result that the Internet is a double-edged sword, on the one hand is useful but on the other hand holds various risks. Online opportunities and risks are difficult to separate as they are intertwined very subtly.Online risk can harm adolescents, as they are highly exploratory on the new things hence could be vulnerable to negative influences as well as risky behavior. On the other side, the online opportunity provides many benefits indeveloping creativity and building relationships. Therefore, this study aims to identify the online opportunities and risks experienced by Indonesian adolescents and analyze the factors that influence online opportunities and risks to generate a new theoretical model. This research uses multistage random sampling survey method with 756 students of junior and senior high school in Jakarta while Structural Equation Model SEM is used for data analysis. The benefits for adolescents from online opportunities are learning benefits, creative participation, social participation, social relationships, entertainment, commercial benefits, and personal benefits. On the other side, the online risks for adolescents are content risk adolescents as recipients of bad content ; contact risk adolescents as participants and conduct risk adolescents as risky actors on the Internet .Online opportunity and online risk are proven to be influenced by the adolescents rsquo; social environment such as parents, peers, and school; adolescents rsquo; social demographic status; Internet motives; and user activities. The proximity of adolescents to their social environment parents rsquo; attachment, peers rsquo; attachment, and school attention can reduce online risk. The attachment of parents and peers affects the Internet motives and user activity.Intended consequences and unintended consequences become a solid intertwined entity as online opportunity affects to online risk. Adolescents will obtain online opportunity first, then they potentially experience online risk. Internet usage does not directly affect online risk but indirectly influences through online opportunity."

"Tesis ini membahas bagaimana online social interaction dan konstruksi pesan terbentuk dan dikonstruksikan melalui participatory culture . Penelitian ini adalah penelitian kualitatif dengan desain konstruktivisme. Hasil penelitian menyarankan bahwa penggunaan media sosial menjadikan sebuah budaya baru yaitu budaya partisipatoris dimana pengguna dapat memberikan feedback bahkan bisa memproduksi sebuah isu atau konten tertentu yang berkaitan dengan peristiwa yang sedang terjadi. Online social interaction dan konstruksi pesan dibentuk dengan gaya komunikasi dan penyampaian cerita yang ditampilkan dengan berbagai gaya komunikasi yang terbentuk didasari dengan respon berupa komentar dari unggahan pada postingan akun Instagram @dramaojol.id

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This thesis discusses how online social interaction and message construction are formed and constructed through participatory culture. This research is a qualitative research with a constructivism design. The results suggest that the use of social media makes a new culture, namely a participatory culture where users can provide feedback and can even produce a certain issue or content related to the events that are happening. Online social interaction and message construction are formed with communication styles and storytelling which are displayed in various communication styles which are formed based on the response in the form of comments from uploads on Instagram @ dramaojol.id account posts."

"Niat pembelian konsumen dapat dipengaruhi oleh informasi yang berlebih selama belanja online. Oleh karena itu, pentingnya menginvestasikan setiap aspek identitas web dan layanan web dalam belanja online telah diakui, mulai dari aesthetic appeal, layout and functionality, serta financial security terhadap attitudinal loyalty dan behavioral loyalty yang dimediasi oleh perceived e-shopping value. Desain penelitian yang digunakan dalam penelitian ini adalah konklusif-deskriptif dengan tipe cross-sectional. Metode purposive sampling digunakan dalam penelitian ini dengan menganalisis 270 responden berjenis kelamin wanita berusia antara 17 sampai 35 tahun, berdomisili di wilayah JaBoDeTaBek dan pernah melakukan pembelanjaan produk kosmetik dan kecantikan melalui situs web Sociolla paling lama tiga bulan terakhir mulai dari Januari – Maret 2020. Metode pengumpulan data yang digunakan dalam penelitian ini adalah metode survei dengan membagikan kuesioner via online dan pengolahan data dilakukan dengan menggunakan teknik Partial Least Squares - Structural Equation Modelling (PLS-SEM). Hasil penelitian menunjukkan aesthetic appeal, layout and functionality, serta financial security memiliki pengaruh terhadap perceived e-shopping value, attitudinal loyalty dan behavioral loyalty.

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Consumer purchase intentions can be influenced by excess information during online shopping. Therefore, the importance of investing every aspect of web identity and web services in online shopping has been recognized, ranging from aesthetic appeal, layout and functionality, as well as financial security to attitudinal loyalty and behavioral loyalty mediated by perceived e-shopping value. The research design used in this study was conclusive-descriptive with cross-sectional type. The purposive sampling method was used in this study by analyzing 270 female respondents aged between 17 to 35 years, residing in the JaBoDeTaBek area and having spent cosmetics and beauty products through the Sociolla website for the latest three months starting from January - March 2020. Method data collection used in this study is a survey method by distributing questionnaires via online and data processing is carried out using Partial Least Squares - Structural Equation Modeling (PLS-SEM) techniques. The results showed that aesthetic appeal, layout and functionality, and financial security have an influence on perceived e-shopping value, attitudinal loyalty and behavioral loyalty."

"Penelitian ini bertujuan untuk mengetahui pengaruh hadirnya fitur belanja pada media sosial populer seperti Instagram Shopping dan TikTok Shop di Indonesia selama masa pandemi Covid-19 sebagai alternatif baru social commerce terhadap perilaku belanja impulsif dan kompulsif produk apparel. Dalam penelitian ini, peneliti mengkaji pengaruh media sosial, motivasi hedonis, kondisi berbelanja online selama pandemi Covid-19 serta peran iklim sosial komunitas pengikut social media influencer terhadap perilaku belanja impulsif dan kompulsif. Penelitian dilaksanakan menggunakan metode variance based Partial Least Square - Structural Equation Modelling (PLS-SEM) secara cross-sectional kepada 475 responden untuk menguji keterkaitan variabel Social Media Influence, Social Commerce, EWOM of Social Commerce, Hedonic (Happiness), Hedonic (Fun), Shopping in the Times of Covid-19, dan variabel moderasi Social Climate terhadap variabel dependen Impulsive Buying dan Compulsive Buying. Hasilnya, didapatkan bahwa Hedonic (Happiness) dan Shopping in the Times of Covid-19 memiliki hubungan signifikan positif terhadap perilaku Impulsive dan Compulsive buying. Hedonic (Fun) serta peran moderasi Social Climate berhubungan signifikan positif dengan Impulsive Buying. Sedangkan variabel lainnya tidak memiliki hubungan signifikan yang positif terhadap variabel Impulsive Buying dan Compulsive Buying.

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This study aims to determine the effect of the presence of shopping features on popular social media namely Instagram Shopping and TikTok Shop in Indonesia during the Covid-19 pandemic as a new social commerce alternative which could affecting impulsive and compulsive shopping behavior for apparel products. In this study, the impact of social media, hedonic motivation, shopping in the times of Covid-19, and social climate of social media influencers community are observed towards impulsive and compulsive shopping behavior. The study used variance-based partial least squares structural equational modelling (PLS-SEM) on a cross-sectional study conducted on 475 respondents observing the association of several variables: Social Media Influence, Social Commerce, EWOM of Social Commerce, Hedonic (Happiness), Hedonic (Fun) variables, Shopping in the Times of Covid-19 and Social Climate as a moderating variable towards the Impulsive Buying and Compulsive Buying as the dependent variables. The study result show that Hedonic (Happiness) and Shopping in the Times of Covid-19 had a significant positive relationship to Impulsive and Compulsive buying behavior. Hedonic (Fun) and the moderating role of Social Climate had a significant positive relationship with Impulsive Buying. Whilst the other variables do not have a positive significant relationship to the Impulsive Buying and Compulsive Buying variables."

"Video ulasan influencer merupakan ulasan produk yang disajikan dalam bentuk media video oleh para influencer di media sosial. Sebelum membuat keputusan pembelian secara online, pembeli menonton video ulasan influencer untuk mendapatkan informasi produk yang dibutuhkan. Online review dalam bentuk video diketahui mampu memberikan visualisasi produk yang lebih nyata dan memberikan dampak besar terhadap keputusan pembelian. Berdasarkan hal tersebut, penelitian ini bertujuan untuk menguji pengaruh informasi dan karakteristik video ulasan influencer di media sosial terhadap keputusan untuk melakukan pembelian secara online. Teori Information Acceptance Model (IACM) digunakan untuk menguji karakteristik informasi pada video ulasan influencer. Pendekatan yang digunakan pada penelitian ini adalah pendekatan kuantitatif dengan total data yang berhasil didapatkan sebanyak 1042 responden. Penelitian ini menggunakan metode analisis Covariance-Based Structural Equation Modelling (CB-SEM) dengan bantuan program AMOS 24.0 untuk pengolahan data. Hasil penelitian menunjukkan adanya pengaruh dari faktor kredibilitas informasi, kualitas informasi, kebutuhan akan informasi, karakteristik video, dan jumlah penonton, likes, komentar, serta interaksi terhadap intensi pembelian produk. Pengaruh kualitas informasi terhadap intensi pembelian produk tidak terkonfirmasi pada penelitian ini. Kemudian, hasil penelitian juga menunjukkan adanya pengaruh intensi pembelian produk terhadap keputusan untuk melakukan pembelian secara online. Manfaat yang didapatkan dari penelitian ini yaitu memperkaya konsep dan pengetahuan mengenai eWOM dalam bentuk online review yang disajikan melalui media video, memberikan wawasan kepada penjual mengenai penggunaan video review influencer untuk bahan pertimbangan keputusan pembelian, pengembangan fitur yang berkaitan dengan konten video di media sosial, dan menambah wawasan bagi influencer terkait kualitas informasi dan karakteristik video ulasan.

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Influencer video review is a product review in the form of video and presented by social media influencers. Before making an online purchase decision, buyers watch influencer video review to obtain product’s information needed. Online video reviews are known for their ability to provide real product visualization and deliver a major impact to purchase decision. Hence, the aim of this study is to determine the influence of information and video characteristics of influencer video review on social media towards online purchase decision. For this purpose, Information Acceptance Model (IACM) theory was used to examined the characteristics of information on influencer’s video review. This study uses a quantitative approach with data obtained from 1.042 respondents. The data analysis method used in this study is Covariance-Based Structural Equation Modelling (CB-SEM) with AMOS 24.0. The findings indicated that information credibility, needs of information, perceived video characteristics, and number of views, likes, comments, and replies influence purchase intention. However, the relationship between information quality and purchase intention was not confirmed in this study. Further, the results also confirms that there is an influence from purchase intention towards customer’s online purchase decision. This study could develop the previous concept and research that examined an eWOM in the form of video and provide insight about the use of influencer video review on social media for purchase decision making. Moreover, this study could help to develop features related to video content on social media and provide an insight for influencers regarding the quality of information and characteristics of online video review."

"Layanan Online Food Delivery (OFD) merupakan metode yang populer di Indonesia untuk memesan makanan dan minuman dibandingkan metode lainnya seperti melalui telepon, aplikasi mobile restoran, dan website restoran. Transaksi layanan OFD di Indonesia berkembang dengan pesat dan semakin populer dibandingkan sebelum pandemi COVID-19. Tujuan penelitian ini adalah untuk mengetahui pengaruh struktural antar variabel yang meliputi hedonic motivation, time saving orientation, price saving orientation, prior online purchase experience, information fit-to-task, visual appeal, convenience motivation, post-usage usefulness, attitude, dan repurchase intention pada layanan OFD di Indonesia. Penelitian ini mengacu pada theory of planned behavior, technology acceptance model, dan adopsi parsial dari extended information technology continuance model. Penelitian ini pun dilakukan untuk mengetahui perubahan perilaku konsumen dalam menggunakan layanan OFD sebelum dan selama pandemi COVID-19 di Indonesia. Dalam penelitian ini data dikumpulkan dari 207 pengguna layanan Go-Food atau GrabFood dan diolah menggunakan Structural Equation Modeling (SEM) pada perangkat lunak LISREL 8.54. Hasil penelitian menunjukkan bahwa delapan dari enam belas hipotesis yang diajukan memiliki pengaruh signifikan. Price saving orientation, time saving orientation, dan prior online purchase experience secara signifikan berpengaruh positif terhadap convenience motivation. Time saving orientation, prior online purchase experience, dan convenience motivation secara signifikan berpengaruh positif terhadap post-usage usefulness. Post-usage usefulness secara signifikan berpengaruh positif terhadap attitude dan repurchase intention konsumen pada layanan OFD. Penelitian ini menunjukkan bahwa setelah pandemi COVID-19 berakhir, 28.50% responden akan meningkatkan frekuensi pembelian makanan dan minuman melalui layanan OFD, 29.47% responden akan mengurangi, dan sisanya dengan frekuensi yang tetap

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Online Food Delivery (OFD) services in Indonesia is the most popular way to order food and beverage (F&B) compared to other methods such as telephone, restaurant mobile application, and restaurant website. OFD services transaction in Indonesia is growing rapidly and become more popular compared to before COVID-19 pandemic. The purpose of this study is to examine structural relationship between hedonic motivation, time saving orientation, price saving orientation, prior online purchase experience, information fit-to-task, visual appeal, convenience motivation, post-usage usefulness, attitude, and repurchase intention towards OFD services in Indonesia. This study based on theory of planned behavior, technology acceptance model, and partial adoption of extended information technology continuance model. This study also examines consumers change of behavior in using OFD services before and during COVID-19 pandemic in Indonesia. 207 questionnaires were collected from Go-Food or GrabFood user to empirically test the research model using the Structural Equation Modeling (SEM) on LISREL 8.54. The results imply that eight from sixteen proposed hypotheses were supported. Price saving orientation, time saving orientation, and prior online purchase experience have a significant positive influence towards convenience motivation. Time saving orientation, prior online purchase experience, and convenience motivation have a significant positive influence towards post-usage usefulness. Post-usage usefulness has a significant positive influence towards attitude and repurchase intention on using OFD services. This study also found that after pandemic COVID-19 ends, 28.50% of the respondents will increase the frequency of purchasing F&B through OFD services, 29.47% will reduce, and the rest will remain same"

"ABSTRAKPeningkatan pengguna internet di Indonesia memicu perubahan gaya hidup masyarakat, tidak terkecuali dalam berbelanja. Dengan eksistensi e commerce, masyarakat di Indonesia telah mengenal metode belanja baik secara tradisional maupun online. Pertumbuhan e commerce yang semakin pesat akan menyediakan berbagai alternatif dalam berbelanja bagi masyarakat, baik sebagai penjual maupun pembeli. Hal ini menjadikan pembeli dapat memilih platform mana yang sesuai ketika mencari barang pilihan mereka, baik dalam kondisi baru maupun bekas. Pembeli tentunya memiliki berbagai latar belakang dan preferensi tersendiri dalam memilih barang, termasuk ketika membeli barang bekas secara online. Platform e-commerce khususnya C2C perlu mengetahui motivasi dari perspektif pembeli, seperti price orientation, bargaining power, critical orientation, usefulness, ease of use, need to be unique, nostalgia, trust, dan assurances dalam melakukan pembelian. Oleh karena itu, penelitian ini akan berfokus pada pengaruh motivasi berbelanja barang bekas secara online di perspektif pembeli, sikap mereka terhadap berbelanja barang bekas, serta niat pembelian kembali. Penelitian ini menggunakan purposive sampling dengan meneliti motivasi dari 502 pembeli barang bekas secara online di Indonesia yang kemudian dianalisis dengan menggunakan Partial Least Squares - Structural Equation Modelling (PLS-SEM). Peneliti menemukan bahwa motivasi dalam berbelanja barang bekas secara online berpengaruh secara signifikan baik terhadap sikap pembeli dalam berbelanja barang bekas maupun niat pembelian kembali dari pembeli di Indonesia.

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ABSTRACT

The increasing level of internet users in Indonesia has triggered changes in people's lifestyles, including in their way of shopping. The e-commerce existence in Indonesia causes people to be more familiar with shopping methods, both traditional and online. The rapid growth of e-commerce provides various alternatives for users, both as sellers and buyers. Buyers nowadays can choose their suitable platform based on goods, both in new and used conditions. Their backgrounds and preferences in selecting goods will affect the way of buying second-hand goods. E-commerce platforms, especially C2C, need to know various motivations from the buyer's perspective, such as price orientation, bargaining power, critical orientation, usefulness, ease of use, need to be unique, nostalgia, trust, and assurance in buying second-hand goods. Therefore, this research will focus on the influence of online second hand shopping motivation from a buyer's perspective, their attitude towards second-hand shopping, and repurchase intentions. This study uses purposive sampling by examining motivations of 502 second-hand online buyers in Indonesia, which is then analyzed by using Partial Least Squares - Structural Equation Modeling (PLS-SEM). Researcher finds that motivation in shopping for second-hand goods online has a significant effect both on the attitudes of buyers in shopping for second-hand goods and repurchase intention from Indonesian buyers."