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"Terdapat tiga praktik manajemen pengetahuan/knowledge management (KM) dalam pekerjaan sehari-hari pegawai di suatu organisasi, yaitu praktik pengetahuan formal, informal, dan personal. Saat ini KM dianggap sebagai suatu praktik formal, yaitu suatu aktivitas yang dilakukan dengan sengaja oleh manajemen untuk penggunaan pengetahuan yang lebih baik guna mendapatkan keunggulan kompetitif. Namun, hasil penelitian menunjukan bahwa praktik KM yang mendukung kinerja berpengetahuan dari pekerjaan sehari-hari pegawai sebagian besar justru praktik KM informal dan personal. Selain itu, banyak organisasi yang mengembangkan solusi KM untuk mendukung dan meningkatkan proses organisasi untuk mengelola “pengetahuan organisasi”, namun relatif memberikan sedikit perhatian pada bagaimana pegawai mengelola pengetahuan organisasi pada level individu. Hal ini mengakibatkan ketidakseimbangan antara pengembangan pengetahuan individu dan fungsi KM organisasi secara keseluruhan. Berdasarkan studi lebih lanjut yang dilakukan, penulis mengusulkan mekanisme untuk mengintegrasikan praktik KM personal dan organisasi melalui suatu sistem KM yang berbasis media sosial internal (MSI). Perancangan sistem yang dilakukan secara umum menggunakan pendekatan pengembangan berbasis pengguna. Pada tahap identifikasi permasalahan metode yang digunakan adalah analisis sebab akibat menggunakan diagram fishbone dan identifikasi konteks penggunaan menggunakan user research. Pada tahap perancangan sistem, digunakan metode segmentasi konten agar konten yang ditampilkan dapat lebih sesuai dengan karakteristik dan kebutuhan pengguna. Digunakan juga pendekatan multilevel knowledge system untuk lebih mengoptimalkan local knowledge dan pengaturan pengetahuan pada tingkat nasional. Pada tahap evaluasi, pengujian rancangan sistem dilakukan sebanyak dua kali. Pengujian pertama menggunakan evaluasi berbasis pengguna menggunakan task-based evaluation dengan protokol think aloud yang dianalisis secara kualitatif, ditambah dengan kuesioner SUS dan UEQ. Hasil pengujian tahap pertama menunjukan tingkat usability yang cukup serta skor SUS sebesar 74. Evaluasi skala UEQ menunjukan hasil positif dan perbandingan benchmark pada rentang good. Pengujian tahap kedua dilakukan secara kuantitatif dengan kuesioner SUS, UEQ, dan kuesioner dukungan kinerja. Hasil pengujian tahap kedua menunjukan skor SUS sebesar 75,94 atau dalam rentang good dan hasil evaluasi UEQ yang positif dengan perbandingan pada benchmark pada klasifikasi excellent. Sebanyak 89% responden menyatakan bahwa sistem yang dirancang dan diusulkan dapat mendukung kinerja pegawai dalam pekerjaan sehari-hari.

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There are three knowledge management practices (KM) in the daily work of employees in an organization, namely formal, informal, and personal knowledge practices. Currently, KM is considered a formal practice, which is an activity carried out intentionally by management for the better use of knowledge to gain a competitive advantage. However, the results of the study show that KM practices that support the knowledgeable performance of employees' daily work are mostly informal and personal KM practices. In addition, many organizations are developing KM solutions to support and improve organizational processes for managing “organizational knowledge”, but have paid relatively little attention to how employees manage organizational knowledge at the individual level. This results in an imbalance between individual knowledge development and the overall KM function of the organization. Based on further studies conducted, the authors propose a mechanism to integrate personal and organizational KM practices through a KM system based on internal social media (ISM). In general, the development of the system uses a user-centered design (UCD) approach. At the problem identification stage, the method used is a causal analysis using fishbone diagrams and identification of the context of use using user research. At the system design stage, the content segmentation method is used so that the displayed content can better suit the characteristics and needs of users. A multilevel knowledge system approach is also used to further optimize local knowledge and knowledge management at the national level. At the evaluation stage, the system design test is evaluated twice. The first test used a user-based evaluation using a task-based evaluation with the think-aloud protocol which was analyzed qualitatively, plus the SUS and UEQ questionnaires. The results of the first stage of testing show a sufficient level of usability and a SUS score of 74. The UEQ scale evaluation shows positive results and benchmark comparisons are in the range of "good". The second stage of testing is quantitative with the SUS, UEQ, and performance questionnaires. The results of the second testing stage show a SUS score of 75,94 or in the range of "good". The UEQ evaluation results in positive value with comparisons to the benchmark in the excellent classification. As many as 89% of respondents stated that the system designed and proposed could support employee performance in their daily work."

"Knowledge Management explores the concept of knowledge management (KM) from a leadership and strategic management perspective, providing a detailed overview of the process of designing and introducing a KM focus into an organisation."

"Presents the fundamentals for organizations and how they can benefit from implementing solid knowledge management practices. This book focuses on the learning professional's role in executing and supporting a comprehensive approach to managing, organizational knowledge. It includes a process to help practitioners determine organizational needs. "

"Penelitian ini bertujuan untuk mengkaji hubungan antara faktor-faktor Vision and Goals, Social Networks, Performance-based Reward System, Utilization of IT Application (IT Utilization), dan Centralization terhadap proses KM yaitu employee knowledge acquisition capabilities dan employee knowledge application capabilities. Selain itu penelitian ini juga mengkaji hubungan antara yaitu employee knowledge acquisition capabilities terhadap employee knowledge application capabilities. Pengujian model dan pengolahan data penelitandilakukan dengan metode SEM melalui aplikasi LISREL 9.2. Dari hasil pengujian bahwa Performance-based Reward System dan Utilization of IT Application (IT Utilization) berpengaruh positif dan signifikan terhadap employeeknowledge acquisition capability. Employee knowledge acquisition capability juga terbukti berpengaruh positif dan signifikan terhadap employee knowledge application capability. Hal tersebut membuktikan bahwa untuk mencapaiemployee knowledge application capability harus melalui employee knowledge acquisition capability.

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This study aims to examine the relationship between factors Vision and Goals, Social Networks, Performance-based Reward System, Utilization of IT Application (IT Utilization), and Centralization of the process of knowledge acquisition KM ie employee capabilities and employee knowledge application capabilities. In addition this study also examines the relationship between employee knowledge acquisition capabilities on employee knowledge application capabilities. Testing data processing models and research done by the method of SEM through LISREL 9.2 applications. From the test results that Performancebased

Reward System and Utilization of IT Application (IT Utilization) positive and significant effect on employee knowledge acquisition capability. Employee knowledge acquisition capability also proved positive and significant impact on employee knowledge application capability. It proves that in order to achieve employee knowledge application capability must be through employee knowledge acquisition capability."

"Penelitian ini dilakukan untuk mengkaji pengaruh Oganization Excellence, Learning Organizational, dan Organizational Innovation terhadap Knowledge Management pada Staf Sumber Daya Manusia Mabes Polri. Knowledge Management penting untuk dimiliki oleh organisasi-organisasi yang berbasis pada pengolahan sumber daya manusia sebagai capital-nya atau disebut sebut sebagai "human capital". Hal tersebut disebabkan faktor modal yang paling penting didalam Human Capital adalah pengetahuan. Terkelolanya pengetahuan di dalam "knowledge management" dapat mempengaruhi efektivitas pelayanan Polri kepada masyarakat dengan meningkatnya kemampuan personel Polri. Jumlah sampel dalam penelitian ini adalah Sebanyak 260 orang, dari total populasi sejumlah 460 Personel dengan jenjang kepangkatan dari yang terendah hingga pangkat AKBP atau PNS setingkat. Pengumpulan data menggunakan skala Likert dengan 5 tingkatan skala pengukuran. Analisis SEM-PLE digunakan untuk menguji pengaruh Organizational Excellence, Organizational Innovation, dan Learning Organizational terhadap Knowledge Management pada Staf Sumber Daya Manusia Mabes Polri. Hasil penelitian menunjukkan bahwa Organizational Innovation memiliki hubungan korelasi paling kuat terhadap Knowledge Management dengan nilai r sebesar 0,760. Learning Organizational memiliki hubungan korelasi dengan Knowledge Management denhan nilai r sebesar 0,689. Organizational Excellence memiliki hubungan yang kuat dengan nilai r sebesar 0,628. Hubangan antar variabel diatas menunjukkan hubungan yang positif.

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This research was undertaken to investigate the effect of Organizational Excellence, Organizational Innovation, and Learning Organizational toward the Knowledge Management in Indonesia National Police Human Resouce Department (SSDM Mabes Polri). Knowledge Management is imperative to be implemented in an Organizational, especially in Organizational which managing human capital as its source. It is becoming very important since the main factor in human-capital is knowledge. Therefore, managing knowledge through knowledge management affect the effectiveness of Polri service toward the society with enhancing the knowledge of its member. Sample for this research was 260 from the total population of 460 Polri members which come from the lowest rank members until Superintendent rank or Civil Servant on commensurate level. Data gathering using likert scale with 5 level of measurement. SEM-PLE analysis was conducted to test the correlation of Organizational Excellence, Organizational Innovation, and Learning Organizational toward the Knowledge Management in Indonesia National Police Human Resouce Department (SSDM Mabes Polri). The study shows that Organizational innovation has the strongest significant correlation with r score of 0,760. Learning Organizational has a correlation score of 0.689. And Organizational excellence with correlation score of 0.628. All of the correlation show a positive correlation."

"ABSTRAKKnowledge sharing adalah interaksi antarindividu untuk berbagi pengetahuan untuk berbagi pengalaman terkait pekerjaan, prosedur melakukan pekerjaan, dan informasi kontekstual secara formal maupun informal di dalam organisasi maupun antar organisasi. Aktivitas berbagi informasi dan pengetahuan sangat penting untuk menunjang kegiatan dan pelaksanaan tugas di organisasi. BICC PT XL Axiata telah memiliki suatu web portal sebagai sarana berbagi informasi dan pengetahuan untuk masing-masing departemen yang dapat dikustomisasi dan dikelola secara internal di setiap departemen sejak tahun 2011. Namun hingga saat ini pengguna yang aktif di web portal departemen BICC PT XL Axiata hanya berkisar empat sampai lima pengguna aktif tiap bulannya, dan hanya tiga karyawan yang aktif berkontribusi mengisi artikel dan mengunggah dokumen penting ke web portal. Hal ini tentu berisiko terhadap keberlangsungan penyebaran pengetahuan di departemen BICC. Ditambah lagi dengan keadaan seringnya pergantian pegawai dikarenakan pegawai pindah ke tim atau perusahaan lain. Berdasarkan permasalahan tersebut, penelitian ini dilakukan untuk mengetahui faktor-faktor yang mempengaruhi kemampuan berbagi pengetahuan pegawai di BICC PT XL Axiata. Penulis melakukan studi teoritis mengenai kemampuan individu untuk berbagi pengetahuan untuk membangun kerangka penelitian yang terdiri dari dua belas faktor yang terbagi menjadi empat kategori, yaitu individu, struktur organisasi, budaya organisasi, dan penggunaan IT. Pengumpulan data dilakukan dengan metode kuantitatif dan dilakukan pengujian menggunakan Partial Least Squares. Hasil dari penelitian ini, faktor-faktor yang terbukti berpengaruh terhadap kemampuan pegawai untuk berbagi pengetahuan yaitu Performance-based Reward, Personality, Knowledge Self-efficacy, dan Perceived of Usefulness.

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ABSTRACTKnowledge sharing is both formal and informal interaction between individuals to share knowledge, work related experiences, work procedures, and contextual information within organization and between organizations. Information sharing and knowledge sharing behavior are essential to support the activities and tasks in organization. BICC department in PT XL Axiata has had a web portal as a tools of sharing information and knowledge since 2011. However, active users in the web portal of BICC PT XL Axiata only range from four to five active users per month, and only three employees actively contribute articles and upload important documents to the web portal. This poses a risk to the continuous knowledge dissemination and knowledge management in the BICC department. Furthermore, BICC has a high turnover of employees. Based on these problems, this study aims to find out the factors that affect the ability to share knowledge of employees at BICC PT XL Axiata. A theoretical study was conducted to build a research framework consisting of twelve factors divided into four categories, namely individual, organizational structure, organizational culture, and IT usage. The data was collected using quantitative method and tested using Partial Least Squares. The results of this study, the factors that affect the ability of employees to share knowledge that is Performance based Reward, Personality, Knowledge Self efficacy, and Perceived of Usefulness."

""This reference set demonstrates exhaustively the many applications, issues, and techniques applied to the science of recording, categorizing, using and learning from the experiences and expertise acquired by the modern organization"--Provided by publisher."