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"Meningkatnya permintaan untuk bepergian dan didukung oleh peningkatan teknologi, membantu industri seperti agen perjalanan online yang berkembang pesat dengan penjualan dan pengguna baru selama bertahun-tahun. Penelitian ini mencoba mengkaji faktor-faktor apa saja yang mendorong konsumen melakukan pembelian dari aplikasi online travel agent seperti Traveloka dengan menggunakan framework Stimulus - Organism - Response. Lima variabel yang dianggap sebagai stimulus (Appearance, Security, Online Promotion, Brand Reputation, Brand Familiarity), dua variabel sebagai organism (Trust & Attitude) dan satu variabel sebagai response (Purchase Intention). Terdapat total 274 responden yang dikumpulkan melalui kuesioner online untuk penelitian ini. Penelitian ini menggunakan Structural Equation Modeling (SEM) menggunakan software AMOS 24 untuk menganalisis model penelitian. Berdasarkan total 13 hipotesis yang diajukan, 8 hipotesis diterima dan 5 hipotesis ditolak. Hasil penelitian memperkuat kerangka Stimulus - Organisme - Respon, dengan semua variabel stimulus setidaknya memiliki satu jalur signifikan ke organism baik terhadap trust atau attitude, sedangkan kedua variabel organism menunjukkan hubungan yang signifikan dan kuat terhadap Purchase Intention. Lebih lanjut, hasil penelitian ini dapat memberikan wawasan bagi Traveloka dan para pesaingnya, untuk melihat stimulus seperti apa yang berpengaruh terhadap niat pembelian konsumen.

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With the increasing demand to travel and supported by major technological improvement help industry such as online travel agent thriving with sales and new users over the years. This research tries to examines what factors that drives consumers to make a purchase from online travel agent application such as Traveloka using Stimulus - Organism - Response framework.

Five variables considered as stimulus (Appearance, Security, Online Promotion, Brand Reputation, Brand Familiarity), two variables as organism (Trust & Attitude) and one variable as response (Purchase Intention). There are total of 274 respondents collected through online questionnaire for this research. This research uses Structural Equation Modelling (SEM) using AMOS 24 software to validate and analyze the research model. Based on the total of 13 hypotheses proposed, 8 hypotheses are accepted and 5 rejected.

The results strengthen the Stimulus - Organism - Response framework, with all stimulus variable at least have one significant path to organism either to Trust or Attitude, while both organism variable shows significant and strong relationship towards Purchase Intention. Furthermore, the results of this study could provide insight for Traveloka and its competitors, to decide what kind of stimulus that helps them acquire consumers."

"Agen jasa perjalanan online di Indonesia dihadapkan pada situasi yang memberikan peluang bisnis potensial, namun disisi lain juga menghadapi persaingan dari kompetitor yang semakin sengit. Penelitian kemudian dilakukan untuk memahami pengaruh website atmospheric (website informativeness, information content effectiveness, website entertainment ) yang dipandang mampu dijadikan sebagai alat untuk dapat dalam memenangkan pasar, melalui kemampuannya untuk mendorong terjadinya flow. Penelitian juga dilakukan untuk memahami pengaruh dari flow terhadap online purchase intention dan website satisfaction dengan menggunakan kerangka teori stimulus-organism-response. Penelitian dilakukan dengan desain deskriptif, dan menggunakan survey pada 210 responden. Hasil penelitian menunjukkan bahwa information content effectiveness dan website entertainment terbukti mampu mendorong terjadinya flow, sedangkan website informativeness tidak terbukti secara signifikan dam positif melakukan hal tersebut. Flow juga terbukti mampu mendorong online purchase intention dan website satisfaction dari konsumen agen perjalanan online. Dalam kerangka teori stimulusorganism- response, penelitian juga membuktikan bahwa flow memediasi hubungan antara information content effectiveness, website entertainment dengan online purchase intention dan website satisfaction. Hasil penelitian menyarankan agen perjalanan online untuk merancang website mereka sesuai dengan hasil penelitian ini, disamping mengembangkan kapabilitas pendukung untuk mencapai keunggulan daya saing.

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Online travel agents in Indonesia confronts with situation that potentially gives business opportunity, but in the other hand also faced with fierce competition. This study examines influence of website atmospheric (website informativeness, information content effectiveness, website entertainment ) that is deemed capable as a tools to win the market, through its capabilities to induce flow. This study also examines the influence of flow on online purchase intention and website satisfaction using the stmulus-organism-response framework. The study use descriptive design, and survey on 210 respondents.

Results show that information content effectiveness and website entertainment influence flow, and flow influence online purchase intention and website satisfaction. The study also show that flow mediates information content effectiveness and website entertainment influence on online purchase intention and website satisfaction. Result doesn't support that website informativeness influence flow, and subsequently online purchase intention and website satisfaction. So that, flow also doesn't mediates relationship between them.

The study then recommend for online travel agents to implement the results of this study, in addition to develop supporting capabilites to achieve competitive advantage."

"Penelitian ini bertujuan untuk mengetahui pengaruh Platform Interactivity, Platform Information Quality, Knowledge Rareness, Knowledge Personalization, Knowledge Contributor Professionalism, dan Knowledge Contributor Charisma terhadap Perceived Value dan Repurchase Intention dengan Peran Mediasi Satisfaction Pada PenggunaOnline Paid Knowledge. Penelitian ini menguji 200 data yang diperoleh dari pengguna produk online paid knowledge di Indonesia. Penelitian ini merupakan penelitian deskriptif dengan pendekatan kuantitatif, dengan teknik sampling non-probability purposive sampling. Pengolahan data penelitian ini menggunakan metode Structural Equation Modelling Partial Least Square (SEM-PLS) dengan menggunakan aplikasi SMART PLS 3. Hasil penelitian ini menunjukan bahwa adanya hubungan positif antara Platform Information Quality, Knowledge Rareness, Knowledge Personalization, Knowledge Contributor Professionalism, dan Knowledge Contributor Charisma terhadap Perceived Value. Namun, tidak ada pengaruh yang signifikan pada Platform Interactivity terhadap Perceived Value. Perceived Value juga ditemukan memiliki pengaruh hubungan positif terhadap Repurchase Intention dan Satisfaction. Sedangkan, Satisfaction juga memiliki pengaruh hubungan positif terhadap Repurchase Intention, serta Satisfaction terbukti memediasi Perceived Value dan Repurchase Intention.

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This study aims to determine the effect of Platform Interactivity, Quality of Platform Information, Scarcity of Knowledge, Personalization of Knowledge, Professionalism of Knowledge Contributors, and Charisma of Knowledge Contributors on Perceived Value and Repurchase Intention with the Mediation Role of Satisfaction in Online Paid Knowledge Users. This study examines 200 data obtained from users of online paid knowledge products in Indonesia. This research is a descriptive research with a quantitative approach, using a non-probability purposive sampling technique. The processing of this research data uses the Structural Equation Modeling Partial Least Square (SEM-PLS) method using the SMART PLS 3 application. The results of this study indicate that there is a positive relationship between Platform Information Quality, Knowledge Rareness, Knowledge Personalization, Knowledge Contributor Professionalism, and Knowledge Contributor Charisma to Perceived Value. However, there is no significant effect on Platform Interactivity on Perceived Value. Perceived Value was also found to have a positive relationship with Repurchase Intention and Satisfaction. Meanwhile, Satisfaction also has a positive relationship with Repurchase Intention, and Satisfaction is proven to mediate Perceived Value and Repurchase Intention."

"Penelitian ini membahas tentang faktor yang memengaruhi niat pembelian kembali pada Online Travel Agent OTA . Responden penelitian ini berjumlah 225 orang dan merupakan orang yang sudah pernah memesan hotel secara online melalui situs Traveloka dalam kurun waktu tiga bulan terakhir dengan wilayah cakupan Jakarta, Bogor, Depok, Tangerang, dan Bekasi. Pengolahan data menggunakan program LISREL 8,51. Hasil penelitian menunjukkan bahwa product related factors berpengaruh positif pada niat pembelian kembali, begitu juga dengan channel related factors yang terbukti berpengaruh positif pada niat pembelian kembali, serta channel related factors berpengaruh positif pada niat pencarian informasi, penelitian ini juga menemukan bahwa product related factors tidak berpengaruh pada niat pencarian informasi, dan niat pencarian informasi tidak berpengaruh pada niat pembelian kembali.

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This research studies the factors that affect repurchase intention on OTAs Online Travel Agent. This research sampled 225 respondents, which are people who have booked hotel stays through the website app Traveloka in the past three months, living in areas of Jakarta, Bogor, Depok, Tangerang, and Bekasi. The data was processed using the software LISREL 8.51.

This research shows that Product Related Factors have positive effect on Repurchase Intention, and Channel Related Factors have positive effect on Repurchase Intention, also Channel Related Factors have positive effect on Information Search Intention. This research also shows that Product Related Factors has no positive effect on Information Search Intention and Information Search Intention has no positive effect on Repurchase Intention."

"Penelitian ini bertujuan untuk mengetahui faktor-faktor yang memengaruhi dorongan pembelian impulsif produk pakaian pada TikTok live stream shopping. Untuk memahami hal tersebut, penelitian mengadopsi kerangka Stimulus-Organism-Response yang menjelaskan bagaimana lingkungan eksternal dapat memengaruhi perilaku individu melalui keadaan afektif dan kognitif mereka. Pengumpulan data dilakukan kepada 277 responden di Indonesia yang pernah menonton penjualan produk pakaian pada TikTok live stream shopping. Data dianalisis menggunakan metode PLS-SEM dengan software SmartPLS 3.0. Hasil penelitian menunjukkan bahwa streamer attractiveness, trustworthiness, dan expertise memiliki pengaruh yang positif dan signifikan terhadap perceived enjoyment. Kemudian, product usefulness, purchase convenience, dan product price memiliki pengaruh yang positif dan signifikan terhadap perceived usefulness. Selanjutnya, perceived usefulness secara positif memengaruhi perceived enjoyment, dan kedua variabel organism tersebut memengaruhi dorongan pembelian impulsif produk pakaian pada TikTok live stream shopping.

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This study is aimed to identify factors affecting the urge of clothing products impulsive buying on TikTok live stream shopping. To understand that behavior, this study adapted the Stimulus-Organism-Response (S-O-R) Framework that explains how external stimuli affects an individual's behavior through their affective and cognitive state. Data collection was conducted on 277 respondents in Indonesia who had watched clothing products sale on TikTok live stream shopping. Data was analyzed using the PLS-SEM method with SmartPLS 3.0 software. The result of this study shows that streamer attractiveness, trustworthiness, and expertise have a positive and significant effect on perceived enjoyment. Then, product usefulness, purchase convenience, and product price have a positive and significant effect on perceived usefulness. Furthermore, perceived usefulness positively affects perceived enjoyment, and those two organism have a significant and positive effect on the urge of clothing products impulsive buying on TikTok live stream shopping."

"Perubahan iklim dan lingkungan yang memburuk meningkatkan kepedulian konsumen terhadap lingkungan dan konsumsi green product. Salah satu cara yang dapat dilakukan perusahaan di tengah-tengah masalah lingkungan dan ekonomi ini dengan melakukan green marketing. Menggunakan theory of planned behavior dan stimulusorganism-response, penelitian ini mengusulkan untuk mengekplorasi purchase experience, green perceived value, green perceived risk, environmental consciousness, green attitude, green trust, dan purchase intention untuk produk the body shop. Penelitian ini mengembangkan model penelitian dan diuji secara empiris dengan menggunakan metode SEM AMOS. Berdasarkan sampel dari 274 orang responden, hasilnya menunjukkan bahwa ada efek signifikan antara, previous purchase experience terhadap environmental consciousness, previous purchase experience terhadap green trust, green perceived value terhadap environmental consciousness, green perceived value terhadap green attitude, green perceived value terhadap green trust, green perceived risk terhadap green attitude, environmental consciousness terhadap purchase intention, green attitude terhadap purchase intention, dan green trust terhadap purchase intention.

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Climate change and the worsening environment are increasing consumer concern for the environment and consumption of green products. One way that companies can do amid environmental and economic problems is by doing green marketing. Using the theory of planned behavior and stimulus-organism-response, this study proposes to explore purchase experience, green perceived value, green perceived risk, environmental consciousness, green attitude, green trust, and purchase intention for the body shop products. This study developed a research model and tested empirically using the SEM AMOS method. Based on a sample of 274 respondents, the results show that there is a significant effect between previous purchase experience on environmental consciousness, previous purchase experience on green trust, green perceived value on environmental consciousness, green perceived value on green attitude, green perceived value on green trust, green perceived risk to green attitude, environmental consciousness to purchase intention, green attitude to purchase intention, and green trust to purchase intention."

"OTA merupakan agen perjalanan yang menggunakan internet untuk menjalankan bisnisnya sebagai penghubung penyedia produk perjalanan dengan penggunanya, misalnya: menghubungkan penyedia layanan penerbangan dan hotel dengan penggunanya. OTA biasanya dapat memberikan beberapa pilihan dan memberikan harga yang lebih murah daripada kanal lain. Namun ternyata pengguna tidak cukup puas jika OTA hanya memberikan harga yang lebih murah, pengguna membutuhkan beberapa faktor lain. Penulis mengembangkan model kerangka pemikiran untuk membuktikan apakah trust, perceived risk, dan perceived value mempengaruhi purchase intention penerbangan domestik melalui OTA dan membuktikan pengaruh kualitas sistem OTA terhadap trust, perceived risk, dan perceived value. Penulis menggunakan PLS-SEM sebagai metode pengolahan data. Data penelitian dikumpulkan dari 307 responden yang mengisi survei dalam bentuk kuesioner yang disebarkan secara daring dengan alat bantu www.surveymonkey.com. Penulis menemukan bahwa trust dan perceived value merupakan faktor yang mempengaruhi purchase intention dalam OTA dengan trust sebagai faktor yang terpenting. Penulis juga menemukan bahwa perceived risk tidak memiliki pengaruh yang kuat terhadap purchase intention. Selain itu, hasil penelitian juga menunjukkan bahwa OTA quality merupakan antecedent yang membentuk trust, perceived value, namun tidak terbukti mengurangi perceived risk.

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OTA is a travel agent using internet to run its business. OTA acts as an intermediary between travel providers and travellers (e.g. OTA delivers the airline ticket from airline providers or hotel voucher from the hotels to the consumers). Unlike the airline company websites, OTAs has multiple access to airlines system to give more options to their consumers. OTAs offer more price-saving to the consumers due to special agreement with other party. However, consumers need more than price saving, they consider other factors before purchasing a product or service.

We developed a model or theoritical framework to prove whether trust, perceived risk, and perceived value determine purchase intention of domestic flight from OTA, and to prove whether OTA Quality is the antecedent of trust, perceived risk, and perceived value. We used PLS-SEM to analyze the data which gathered from 370 OTA users who filled out the questionnaire. The survey was distributed online using www.surveymonkey.com.

The results indicate that trust and perceived value determine the purchase intention. Trust was found as the main predictor of purchase intention within an OTA. However, there is no significant effect of perceive risk on the purchase intention. Our finding also indicates that OTA quality is the antecedent of trust and perceived value. On the other hand, we found there is no significant relationship with between OTA Quality with perceived risk."

"Tujuan dari penelitian ini untuk memperoleh faktor-faktor yang berpengaruh signifikan terhadap Purchase Intention voucer hotel melalui situs Online Travel Agent (OTA) dengan menerapkan metode Structural Equation Modeling (SEM). Faktor-faktor yang diteliti, antara lain Perceived Price, Brand Image, Perceived Value, dan Trust. Hal tersebut berdasarkan adanya gap antara persentase penetrasi pengguna layanan pemesanan voucer hotel dan persentase penjualan voucer hotel di segmen online travel booking di Indonesia. Selain itu, penelitian ini juga bertujuan untuk memberikan rekomendasi strategi pemasaran bagi OTA menggunakan metode Importance-Performance Analysis dan konsep Digital Marketing berdasarkan faktor-faktor yang berpengaruh signifikan. Strategi pemasaran menjadi penting mengingat adanya dominansi offline travel booking di Asia Pasifik, termasuk Indonesia. Dengan strategi pemasaran yang tepat, OTA dapat meningkatkan niat beli konsumen dan memperkuat posisinya di travel market. Hasil penelitian ini mengindikasikan bahwa faktor Brand Image dan Trust berpengaruh signifikan terhadap Purchase Intention voucer hotel. OTA pun perlu mempertimbangkan penerapan beberapa strategi pemasaran dengan tingkat prioritas tinggi, yaitu jaminan pasti dapat menginap di hotel yang dituju, Call to Action (CTA) sebagai content marketing di media sosial Instagram dan blog serta menyediakan fasilitas penjadwalan ulang secara online dan bersifat satu pintu untuk voucer hotel yang telah dipesan.

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The objective of this research is to discuss how various factors to affect purchase intention of hotel voucher through Online Travel Agent (OTA)s websites by applying Structural Equation Modeling (SEM). Perceived Price, Brand Image, Perceived Value, and Trust are four key predictors. This is supported by the gap existed between the user penetration percentage and the actual sales percentage of the voucer hotel in online travel booking segment in Indonesia. In addition, this research is also aimed to provide marketing strategies for OTAs by applying Importance-Performance Analysis. Marketing strategy is crucial as the offline travel booking dominates the travel market in Asia Pacific including Indonesia. By considering the appropriate marketing strategy, OTA can improve their consumers purchase intention for hotel voucher and strengthen their positions in travel market. The result of this research shows that Brand Image and Trust are 2 factors which have significant effect to the consumers purchase intention. Thus, the highly prioritized marketing strategies that OTA should consider are (1) stay guarantee in the preferred hotel, (2) Call to Action as content marketing through Instagram and blog platforms, and (3) online reschedule option for the booked hotel voucher."

"Online travel agent (OTA) merupakan kanal reintermediasi antara hotel dan konsumen. Pada reservasi online, konsumen bisa memilih antara kanal OTA atau langsung melalui situs e-commerce yang dimiliki oleh hotel. OTA bersaing dengan situs web hotel melalui berbagai penawaran untuk menarik konsumen. Di sisi lain, manajemen hotel ternyata merasa perlu meningkatkan kinerja web hotelnya untuk mengimbangi dominasi OTA dalam menangani reservasi online. Penulis melakukan penelitian secara kuantitatif menggunakan sebuah model kerangka kerja teoritis generik untuk menganalisis purchase intention pada web hotel dan OTA. Pendekatan yang digunakan adalah untuk membuktikan perceived value mempengaruhi purchase intention. Hasil analisis web hotel dan OTA dibandingkan untuk mengetahui faktor yang menyebabkan konsumen memilih OTA daripada web hotel. Pengumpulan data penelitian dilakukan menggunakan kuesioner survei yang disebarkan dalam bentuk elektronik online dan cetak. Data valid yang terkumpul sebanyak 351 sampel untuk web hotel dan 369 sampel untuk OTA dianalisis menggunakan metode PLS-SEM.Penulis menemukan bahwa perceived value mempengaruhi purchase intention pada web hotel dan OTA. Hasil penelitian menunjukkan faktor keamanan, kemudahan pembayaran, dan harga mempengaruhi perceived value pada kedua kanal namun OTA masih lebih unggul. Sedangkan faktor-faktor yang berkaitan dengan risiko tidak mempengaruhi perceived value pada web hotel dan OTA. Namun justru web hotel unggul pada ketiga faktor ini.

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Online travel agent OTA is reintermediating channel between consumers and hotels. In the online hotel reservations, consumers can choose between OTA channels or directly through e commerce sites owned by the hotel. OTA competes with the hotel 39 s web site through various deals to attract consumers. On the other hand, the hotel management felt the need of improving their own web performance to counterbalance the dominance of OTA in handling online reservation.

The researcher performed quantitative research through a generic model of theoretical framework for analyzing purchase intention of the hotel website and OTA with an approach to prove that perceived value affects purchase intention. Both the hotel website and OTA analytic results are compared to determine the factors that influence consumers making reservation via OTA than the hotel website.

The research data collection was performed using a questionnaire survey distributed in both electronic online and hardcopy form. The total of valid samples collected for the hotel website is 351 samples and 369 samples for OTA were analyzed using PLS SEM.The researcher found that perceived value affects purchase intention on the hotel website and OTA.

The results showed the security, ease of payment and price factors affect the perceived value on both channels but OTA is superior. The factors associated with risks such as product risk, cancelation policy risk, and booking problem risk do not negatively affect the perceived value of the hotel website and OTA. Whereas the hotel website is only competitive on these three factors."

"ABSTRAKTujuan dari penelitian ini adalah untuk menganalisis hubungan satisfaction, trust, repurchase intention, dan switching intention pada situs reservasi hotel secara online. Adapun situs reservasi hotel online dibagi menjadi tiga kategori, yaitu: Online Travel Agency, Peer-to-Peer Accommodation, dan Virtual Hotel Operator. Satisfaction dibagi menjadi dua yaitu transaction-based satisfaction dan experience-based satisfaction. Trust juga dibagi menjadi dua, yaitu institution-based trust dan disposition to trust. Penelitian ini melibatkan 600 responden yang sudah pernah melakukan reservasi dan menggunakan jasa penginapan mulai dari awal hingga akhir transaksi. Metode pengambilan sampel menggunakan teknik purposive sampling dan analisis data dilakukan menggunakan metode SEM dengan perangkat lunak LISREL. Hasil analisis menunjukkan bahwa hubungan positif antar variabel yang signifikan pada ketiga jenis platform terdapat pada variabel experience-based satisfaction dengan disposition to trust, experience-based satisfaction dengan institution-based trust, transaction-based satisfaction dengan experience-based satisfaction, transaction-based satisfaction dengan institution-based trust, transaction-based satisfaction dengan repurchase intention, dan institution-based trust dengan disposition to trust.

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ABSTRACT

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The purpose of this research is to analyze the relationship between satisfaction, trust, repurchase intention, and switching intention in online-booking hotel platforms. The online-booking hotel platforms divided into three types: Online Travel Agency, Peer-to-Peer Accommodation, and Virtual Hotel Operator. Satisfaction divided into transaction-based satisfaction and experience-based satisfaction. Trust divided into institution-based trust and disposition to trust. The object of this research was 600 respondents who have ever used the service of online-booking hotel platform in all transaction process (from the start until the end of service). The sampling method using purposive sampling and the data analysis were conducted using SEM (LISREL). Results show there are similarities in positive relationship between variables in the three types of platform, those are experience-based satisfaction and disposition to trust, experience-based satisfaction and institution-based trust, transaction-based satisfaction and experience-based satisfaction, transaction-based satisfaction and institution-based trust, transaction-based satisfaction and repurchase intention, the last is institution-based trust and disposition to trust."