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Okta Hendra Permana
"Penelitian ini bertujuan untuk menguji pengaruh transformational leadership, organizational climate, dan organizational culture terhadap innovation performance, serta menguji peran organizational climate, dan organizational culture sebagai mediator dalam dinamika pengaruh transformational leadership terhadap innovation performance. Penelitian ini dilakukan pada organisasi layanan publik. Data primer diperoleh melalui kuesioner dengan jumlah responden sebanyak 241 responden yang bekerja di DJPK (95 responden) dan SETJEN (146 responden). DJPK dan SETJEN merupakan unit eselon I pada Kementerian Keuangan Republik Indonesia. Hipotesis penelitian dirumuskan dari penelitian-penelitian sebelumnya dan diuji menggunakan structural equation model (SEM).
Hasil penelitian ini menegaskan kembali bahwa transformational leadership, organizational climate, dan organizational culture memiliki pengaruh signifikan terhadap innovation performance dan terdapat peran mediasi parsial organization culture dan organization climate pada dinamika pengaruh transformational leadership terhadap innovation performance pada DJPK dan SETJEN.

ABSTRACT
This study analyze the impact of transformational leadership, organizational climate, and organizational culture on innovation performance And tested the role of organizational climate, and organizational culture as a mediator in the dynamics of the influence of transformational leadership on innovation performance.
This research was conducted at public service organizations. Primary data were obtained through a questionnaire with a total of 241 respondents who worked at the DJPK (95 respondents) and SETJEN (146 respondents). DJPK and SETJEN are echelon I units in the Ministry of Finance of the Republic of Indonesia. The research hypothesis was formulated from previous studies and tested using the structural equation model (SEM).
The results of this study reaffirm that transformational leadership, organizational climate, and organizational culture had a significant influence on innovation performance and there is a partial role of organizational culture and organizational climate mediation on the dynamics of the influence of transformational leadership on innovation performance on DJPK and SETJEN.
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Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
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UI - Skripsi Membership  Universitas Indonesia Library
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Nazhira Mutiara Recsamia
"Penelitian ini bertujuan untuk menganalisis pengaruh beban kerja dan kepemimpinan transformasional terhadap peningkatan komitmen organisasi serta menganalisis peran kepuasan kerja sebagai mediator dalam hubungan tersebut pada Direktorat Jenderal Perimbangan Keuangan. Metode pengolahan data yang digunakan dalam penelitian ini adalah  structural equation modeling (SEM). Pendekatan yang digunakan dalam penelitian ini adalah pendekatan kuantitatif melalui kuesioner digital untuk mengumpulkan data primer. Penelitian ini diikuti oleh 269 responden yang merupakan pegawai Direktorat Jenderal Perimbangan Keuangan. Responden yang terlibat ditentukan dengan metode non-probability sampling, yaitu teknik pengambilan sampel yang tidak memberi peluang atau kesempatan yang sama bagi setiap unsur atau anggota populasi. Indikator yang digunakan dalam mengukur variabel pada penelitian ini sebanyak 46 item, yang terdiri dari 13 item beban kerja, 18 item kepemimpinan transformasional, 4 item kepuasan kerja, dan 13 item komitmen organisasi. Hasil penelitian menunjukkan bahwa beban kerja berpengaruh negatif dan signifikan terhadap komitmen organisasi, kepemimpinan transformasional berpengaruh positif signifikan terhadap komitmen organisasi, dan kepuasan kerja terbukti mampu memediasi secara parsial pengaruh beban kerja dan kepemimpinan transformasional terhadap komitmen organisasi. Penelitian ini berkontribusi secara praktis dengan memberikan umpan balik dan saran kepada organisasi terkait faktor-faktor yang mempengaruhi komitmen organisasi guna peningkatan  komitmen organisasi pegawainya.

This study aims to analyze the effect of job demands and transformational leadership on increasing organizational commitment and to analyze the role of job satisfaction as a mediator in this relationship at the Directorate General of Fiscal Balance. The data processing method used in this study is the structural equation model (SEM). The approach used in this study is a quantitative approach through digital questionnaires to collect primary data. This research was attended by 269 respondents who were employees of the Directorate General of Fiscal Balance. The respondents involved were decided by the non-probability sampling method, namely a sampling technique that does not provide equal opportunities or opportunities for each element or member of the population. The indicators used to measure variables in this study were 46 items, consisting of 13 job demands items, 18 transformational leadership items, 4 job satisfaction items, and 13 organizational commitment items. The results showed that job demands had a negative and significant effect on organizational commitment, transformational leadership had a significant positive effect on organizational commitment, and job satisfaction was proven to be able to mediate partially the effect of job demands and transformational leadership on organizational commitment. This research contributes practically by providing feedback and suggestions to organizations regarding the factors that influence organizational commitment in order to increase the organizational commitment of its employees.

 

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Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
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UI - Skripsi Membership  Universitas Indonesia Library
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Muhammad Ramadhon
"Penelitian ini bertujuan untuk menguji pengaruh knowledge sharing dan komitmen terhadap kinerja individu di organisasi sektor publik. Penelitian ini dilakukan pada Kantor Pusat Direktorat Jenderal Bea dan Cukai. Data primer diperoleh melalui kuesioner dengan jumlah responden sebanyak 225 responden yang merupakan pegawai di Direktorat Teknis Kepabeanan (76 responden), Direktorat Fasilitas Kepabeanan dan Cukai (35 responden), dan Direktorat Audit Kepabeanan dan Cukai (114 responden). Hipotesis penelitian dirumuskan dari penelitian-penelitian sebelumnya dan diuji menggunakan structural equation model (SEM). Hasil penelitian ini menegaskan kembali bahwa komitmen organisasi dan knowledge sharing behavior memiliki pengaruh signifikan terhadap kinerja individu, namun knowledge sharing tidak memberikan pengaruh yang signifikan terhadap kinerja individu di organisasi sektor publik.

This study analyze the effect of knowledge sharing and commitment on individual performance in public sector organizations. This research was conducted at the Head Office of the Directorate General of Customs and Excise. Primary data was obtained through a questionnaire with 225 respondents which is employees in the Directorate of Customs (76 respondents), Directorate of Customs and Excise Facilities (35 respondents), and Directorate of Customs and Excise Audit (114 respondents). The research hypothesis was formulated from previous studies and tested using a structural equation model (SEM). The results of this study reaffirm that organizational commitment and knowledge sharing behavior have a significant effect on individual performance, but knowledge sharing does not have a significant effect on individual performance in public sector organizations."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
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UI - Skripsi Membership  Universitas Indonesia Library
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Yuli Safriah
"Penelitian ini bertujuan untuk mengetahui pengaruh Organizational Justice, Proactive Personality, dan Transformational Leadership terhadap Innovative Work Behavior yang dimediasi oleh Knowledge Sharing pada pegawai Direktorat Jenderal Pajak. Penelitian ini menggunakan pendekatan kuantitatif dengan desain penelitian konklusif, cross-sectional serta menggunakan pengambilan sampel metode purposive sampling. Data primer yang dikumpulkan berasal dari 549 responden. Pengolahan data dalam penelitian ini dilakukan melalui aplikasi Lisrel 8.8 dengan metode Structural Equation Modeling (SEM). Adapun hasil dari penelitian ini menunjukkan bahwa Organizational Justice, Proactive Personality dan Transformational Leadership memiliki pengaruh langsung yang positif dan signifikan terhadap Innovative Work Behavior. Organizational Justice dan Proactive Personality juga memiliki pengaruh positif dan signifikan terhadap Knowledge Sharing serta berpengaruh secara tidak langsung terhadap Innovative Work Behavior dengan mediasi Knowledge Sharing. Transformational Leadership tidak berpengaruh signifikan terhadap Knowledge Sharing dan tidak dimediasi oleh Knowledge Sharing terhadap hubungannya dengan Innovative Work Behavior. Kontribusi dari penelitian ini adalah dapat mengkaji kesenjangan teori terkait faktor yang mempengaruhi penerapan Innovative Work Behavior dan memahami fenomena perilaku inovatif beserta faktor faktor yang dapat mempengaruhinya. Sedangkan kontribusi secara praktis dari penelitian ini adalah dapat digunakan sebagai bahan pertimbangan bagi Direktorat Jenderal Pajak untuk dapat menciptakan strategi berbagi pengetahuan dan mendorong perilaku inovatif.

This study aims to determine the effects of Organizational Justice, Proactive Personality, and Transformational Leadership on Innovative Work Behavior, mediated by Knowledge Sharing among employees of the Directorate General of Taxes. The study employs a quantitative approach, cross-sectional design, and purposive sampling. Primary data is gathered from 549 respondents and analyzed using the Lisrel 8.8 application with SEM method. The study's results demonstrate that Organizational Justice, Proactive Personality, and Transformational Leadership exert direct, positive, and significant influences on Innovative Work Behavior. Additionally, Organizational Justice and Proactive Personality significantly influence Knowledge Sharing and, in turn, Innovative Work Behavior is mediated by Knowledge Sharing. Transformational Leadership does not have a significant effect on Knowledge Sharing and is not mediated by Knowledge Sharing in its relationship with Innovative Work Behavior. The contribution of this research lies in its ability to address theoretical gaps and shed light on phenomena related to Innovative Work Behavior and the factors influencing it. From a practical standpoint, the findings can be utilized to devise knowledge-sharing strategies and foster innovative behavior."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
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UI - Skripsi Membership  Universitas Indonesia Library
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Yusuf Aji Darmawan
"Penelitian ini bertujuan untuk mengetahui pengaruh langsung dari transformational leadership terhadap task performance dan organizational citizenship behaviors serta melalui peran mediasi work engagement dan organizational identification. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan Structural Equation Modeling. Sejumlah 367 pegawai Setjen Kemenkeu berpartisipasi menjadi sampel penelitian. Hasil penelitian ini menunjukkan bahwa transformational leadership memiliki pengaruh tidak langsung terhadap organizational citizenship behaviors melalui work engagement dan organizational identification, dan terhadap task performance melalui work engagement meskipun hanya mediasi pasial. Namun, transformational leadership tidak memiliki pengaruh tidak langsung terhadap task performance melalui organizational identification, sehingga organizational identification tidak memediasi pengaruh transformational leadership terhadap task performance. Studi ini juga menunjukkan bahwa transformational leadership memiliki pengaruh secara langsung terhadap task performance dan organizational citizenship behaviors pegawai Setjen Kemenkeu, terutama terkait dengan kepedulian terhadap citra organisasi. Maka dari itu, organisasi perlu mendorong para pemimpin level teknis (eselon IV) agar senantiasa menunjukkan karakteristik seorang pemimpin transformasional sehingga para pegawai di bawahnya semakin terdorong untuk mempertahankan instansi ketika instansi lain mengkritiknya, menunjukkan kebanggaan saat mewakili instansi di depan umum, dan mengekspresikan loyalitas terhadap organisasi.

This study aims to determine the direct effect of transformational leadership on task performance and organizational citizenship behaviors as well as through the mediating role of work engagement and organizational identification. Data were collected through questionnaires and analyzed using Structural Equation Modeling. A total of 367 employees of the Secretariat General of the Ministry of Finance participated as research samples. The results of this study indicate that transformational leadership has an indirect effect on organizational citizenship behaviors through work engagement and organizational identification, and on task performance through work engagement even though it is only partially mediated. However, transformational leadership does not have an indirect effect on task performance through organizational identification, so organizational identification does not mediate the effect of transformational leadership on task performance. This study also shows that transformational leadership has a direct influence on task performance and organizational citizenship behaviors of employees of the General Secretariat of the Ministry of Finance, especially related to concern for organizational image. Therefore, organizations need to encourage technical level leaders (echelon IV) to always show the characteristics of a transformational leader so that employees under them are increasingly motivated to defend the agency when other agencies criticize it, show pride when representing the agency in public, and express loyalty to organization."
Jakarta: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
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Mochamad Usman
"Dalam rangka mencapai tujuan, pimpinan organisasi selalu berusaha mengelola SDM dan potensi yang dimilikinya secara optimal, namun upaya mengelola SDM tersebut bukanlah hal yang mudah, karena tidak semua pimpinan memiliki dan memahami strategi menggerakan bawahan, sehingga yang timbul kemudian adalah hal-hal yang kontraproduktif dan benturan antara kepentingan organisasi dengan kepentingan pegawainya. Sering terjadi pula, karena kurangnya sosialisasi dan pendekatan kepada pegawai mengenai tujuan organisasi, maka tercapainya tujuan organisasi dianggap sebagai prestasi pimpinan dan bukan tanggungjawab seluruh pegawai organisasi tersebut.
Beberapa variabel sentral yang sangat mempengaruhi kinerja pegawai, yaitu antara lain perilaku atau gaya kepemimpinan, motivasi dan budaya organisasi, ia baik masing-masing maupun secara bersama-sama dapat mempengaruhi kinerja pegawai.
Pokok permasalahan yang diteliti, adalah menyangkut apakah variabel-variabel bebas seperti gaya kepemimpinan, motivasi dan budaya organisasi tersebut, dapat mempengaruhi kinerja pegawai baik masing-masing atau secam bersama-sama. Kerangka pemikiran dalam penelitian ini, adalah bahwa kinerja yang baik seharusnya dilandasi antara Iain oleh gaya kepemimpinan, motivasi dan budaya organisasi yang baik pula.
Direktorat Jenderal Perbendaharaan merupakan unit eselon I baru Departemen Keuangan, yang dibentuk sebagai amanat reformasi manajemen keuangan dan mempunyai tugas pokok dan fungsi yang strategis di bidang keuangan negara khususnya yang menyangkut perbendaharaan negara. Tugas pokok dan fungsi yang strategis tersebut seyogianya didukung dengan SDM yang berkemampuan baik secara konseptual maupun teknis.
Hal-hal tersebut di atas menarik untuk diteliti, sehingga dalam penulisan tesis ini mengambil judul "Pengaruh Gaya Kepemimpinan, Motivasi, dan Budaya Organisasi Terhadap Kinerja Pegawai Negeri Sipil Direktorat Jenderal Perbendaharaan". Penelitian ini, adalah penelitian deskriptif korelasional, yaitu untuk menjelaskan apakah variabel-variabel bebas gaya kepemimpinan, motivasi dan budaya organisasi mempunyai hubungan/pengaruh terhadap kinenja Pegawai Negeri Sipil Direktorat Jenderal Perbendaharaan. Dalam penelitian ini yang menjadi populasi penelitian adalah pegawai Kantor Pusat Direktorat Jenderal Perbendaharaan dengan jumlah 2.152 pegawai, dan yang diambil sampel sebanyak 240 pegawai dengan teknik cluster random sampling.
Hasil penelitian secara keseluruhan, temyata persepsi responden menyatakan bahwa terdapat pengaruh gaya kepemimpinan, motivasi, dan budaya organisasi terhadap kinerja pegawai. Persepsi responden yang menyatakan skor kurang baik hanya sebagian kecil, yaitu sekitar kurang lebih 3 %. Namun, walaupun persepsi negatif tersebut hanya sebagian kecil, hal ini perlu mendapat perhatian pimpinan agar dikemudian hari tidak menimbulkan hal-hal yang sifatnya kontraproduktif.

In the attainment of organizational goals, the management always attempted to manage its human resources and all its potentials optimally. However, it was not an easy task because not all management possessed and understood the strategies to actuate their subordinates. Instead they caused such problems as counterproductive acts, and conflicts of interests between those of the organization and those of the individual employees. This was often caused by the lack of communication and approach to the employees about the organizational goals. This resulted in the employees having false perceptions towards the organizational goals achievement, i.e. they thought that it only benefitted the management not them. This false perceptions caused them to deny their responsibility to achieve the organizational goals.
Several central variables that really influenced the employees' performance, i.e. amongst others were leadership styles or behaviours, motivation and organizational culture either individually or simulatenously they could influence the employees' performance.
The key issues researched were related with as to whether such free variables as leadership styles, motivation and organizational culture could influence their employees' performance either individually or simultaneously. The concept of this research was good performance should be based amongst others on the good leadership styles, motivation and conducive organizational culture.
The Directorate General of Treasury as one of the new echelon I work units in the Ministry of Finance, which was established as a mandate of the finance management reform and has strategic tasks and functions in controlling State Finance particularly anything that are related with state treasury. Such strategic tasks and functions should be supported by skilled manpower both conceptually and technically.
The above mentioned aspects were worth researching. Therefore the thesis entitled ?Impacts of Leadership Styles, Motivation and Organizational Culture Towards Employees? Performance in the Directorate General of Treasury".
The method used in this research was descriptive correlational that was intended to justify such free variables as leadership styles, motivation and organizational culture having some impacts towards the employees' perfomiance in the Directorate General of Treasury. The population of the research were 240 out 2,152 (11.15%) personnel ofthe Directorate General of Treasury at the central level as samples with cluster random sampling.
The research findings as a whole showed that the free variables of leadership style, motivation and organizational culture proved to have significant impacts towards the employees' performance. The respondents who gave low scores were the minority, i.e.. approximately 3%. Although the percentage was small, the management should necessarily pay attention to it, so that it would not create counterproductive matters in the future.
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Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
T22311
UI - Tesis Membership  Universitas Indonesia Library
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Raden Ahmad Idham
"Penelitian ini bertujuan untuk menganalisis pengaruh dari budaya organisasi dan kepercayaan organisasi terhadap kesiapan berubah dan kinerja pegawai di lingkungan Kementerian Sekretariat Negara. Penelitian ini melakukan studi pengaruh variabel budaya organisasi terhadap kesiapan berubah dan kinerja pegawai, lalu pengaruh antara kepercayaan organisasi terhadap kesiapan untuk berubah dan kinerja pegawai, dan terakhir studi pengaruh kesiapan untuk berubah terhadap kinerja pegawai. Penelitian ini dilakukan pada bulan April dan Mei 2015. Pengumpulan data menggunakan kuesioner yang diberikan kepada pegawai di lingkungan Kementerian Sekretariat Negara. Hasil dari penelitian ini menunjukkan bahwa hampir semua variabel yang diteliti memiliki pengaruh yang signifikan dan positif terhadap kesiapan berubah dan kinerja pegawai, kecuali satu variabel yaitu kepercayaan organisasi yang memiliki pengaruh signifikan namun negatif terhadap kinerja pegawai.

This study aims to analyze the influence of organizational culture and organizational trust toward readiness for change and employee performance in Ministry of State Secretariat. This research is to study the influence of organizational culture variable toward readiness for change and employee performance, and to study the influence or organizational trust toward readiness for change and employee performance, and last to study the influence readiness for change toward employee performance. Observation period used in this study are from April to May 2015. The data was collected using questionnaires given to employee of Ministry of State Secretariat. The result of this study indicate that almost all variables have a significant positive influence on readiness for change and employee performance, except organizational trust variable have a significant negative influence toward employee performance."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
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Mufty Akbar Effendy Amien
"Penelitian ini bertujuan untuk mengetahui pengaruh budaya organisasi terhadap kinerja pegawai Humas Direktorat Jenderal Pemasyarakatan Kementerian Hukum dan HAM RI. Penelitian ini menggunakan pendekatan kuantitatif dan metode kuantitatif. Pengumpulan data dilakukan dengan menyebarkan kuesioner kepada 30 pegawai Humas Direktorat Jenderal Pemasyarakatan Kementerian Hukum dan HAM RI. Hasil penelitian menunjukkan bahwa pengaruh budaya organisasi terhadap kinerja pegawai Humas Direktorat Jenderal Pemasyarakatan Kementerian Hukum dan HAM RI adalah positif dan signifikan. Hal ini menunjukkan bahwa budaya organisasi mempunyai peran yang cukup dalam meningkatkan efektivitas kerja yang diharapkan.

The primary aim of this research is to examine the impact of organizational culture on employee performance of Public Relation at Directorate General of Corrections Ministry of Law and Human Rights Republic of Indonesia. This research used Quantitative approach and Quantitative methode. Data collection is by spreading questioner to 28 employee at Public Relation at Directorate General of Corrections Ministry of Law and Human Rights Republic of Indonesia. The result showed that the impact of organizational culture on employe performance of Public Relation at Directorate General of Corrections Ministry of Law and Human Rights Republic of Indonesia is positive and significant. This showed that organizational culture had the role on improving job effectivity that have been hoped."
Depok: Fakultas Ilmu Administrasi Universitas Indonesia, 2020
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Alfian Sulthoni
"Pasar global abad ke-21 menuntut tenaga kerja terampil yang aktif secara intelektual, kreatif, inovatif dan mampu berpikir kritis. Oleh karena itu, penelitian ini menguji faktor-faktor yang menentukan usaha kreatif dan inovatif karyawan di tempat kerja di perusahaan pembangkit listrik dengan fokus pada kepemimpinan transformasional dan budaya organisasi. Studi ini mengadopsi desain survei dan analisis regresi sederhana dan berganda untuk menguji tiga hipotesis. Data dikumpulkan dari 158 (143 laki-laki dan 15 perempuan) staf yang dipilih secara acak di PT PJB UP Muara Tawar berusia antara 25 dan 50 tahun. Dalam penelitian ini karyawan menyelesaikan kuesioner berskala yang telah tervalidasi tentang kreativitas dan inovasi karyawan, transformational leadership dan organizational culture. Disimpulkan bahwa transformational leadership (t:7,768 dan sig: 0,00) dan organizational culture (t:3,635 dan sig:0,00) merupakan faktor penting dalam memfasilitasi kreativitas dan inovasi karyawan di PT PJB UP Muara Tawar. Disarankan agar perusahaan dapat mempercepat peningkatan kreativitas dan inovasi karyawan dengan mempromosikan dan berinvestasi dalam pelatihan transformational leadership staf dan manajerial mereka serta terus mempromosikan organizational culture yang berasaskan kreativitas dan inovasi.

 


Global market at 21st century demands highly skilled workforce who are intellectually active, creative, innovative and capable of critical thinking. This study examines the factors determining employee creative and innovative undertakings at work in power generation company with a focus on transformational leadership and organizational culture. The study adopted survey design and simple and moderated regression analyses to test three hypotheses. Data were collected from 158 (143 males and 15 females) sample randomly selected staff at PT PJB UP Muara Tawar aged between 25 and 50 years. Employees completed questionnaires consisting of validated scales of employee creativity and innovation, transformational leadership and organizational culture  in the study. It was concluded that transformational leadership (t:7,768 dan sig: 0,00) and appropriate organizational culture (t:3,635 dan sig:0,00)  are important factors in facilitating employee creativity and innovation in the PT PJB UP Muara Tawar. It was recommended that companies can rapidly increase employee creativity and innovation by promoting and investing in transformational leadership training of their managerial structure, spread the transformational leadership way to work as well as keep promoting creative and innovative organizational culture.

 

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Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
T54626
UI - Tesis Membership  Universitas Indonesia Library
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Anugrah Bhuwana Arganata
"Penelitian ini bertujuan untuk mengetahui pengaruh employee engagement dan servant leadership terhadap organizational citizenship behavior dengan mediasi organizational commitment. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan Structural Equation Modeling. Sejumlah 353 (tiga ratus lima puluh tiga) pegawai Sekretariat Jenderal Kementerian Keuangan berpartisipasi menjadi sampel penelitian. Hasil penelitian ini menunjukkan bahwa employee engagement, servant leadership, dan organizational commitment berpengaruh positif terhadap organizational citizenship behavior. Selanjutnya, employee engagement memiliki pengaruh positif terhadap organizational commitment sedangkan servant leadership tidak memiliki pengaruh terhadap organizational commitment. Diperoleh hasil pula bahwa organizational commitment memediasi antara employee engagement terhadap organizational citizenship behavior dengan sifat mediasi parsial, namun organizational commitment tidak memediasi antara servant leadership terhadap organizational citizenship behavior. Hasil penelitian ini dapat dijadikan dasar dalam memberikan implikasi manajerial untuk praktik manajemen yang dapat dijalankan organisasi dalam mengidentifikasi permasalahan dan menerapkan solusi yang berkaitan dengan variabel-variabel dalam penelitian serta mengelaborasi faktor yang dapat meningkatkan organizational citizenship behavior yang secara paralel juga dapat meningkatkan kinerja dari organisasi.

This research aims to determine the influence of employee engagement and servant leadership on organizational citizenship behavior with the mediation of organizational commitment. Data was collected through questionnaires and analyzed using Structural Equation Modeling. A total of 353 (three hundred and fifty three) employees of the Secretariat General of the Ministry of Finance participated as research samples. The results of this research show that employee engagement, servant leadership, and organizational commitment have a positive effect on organizational citizenship behavior. Furthermore, employee engagement has a positive influence on organizational commitment, while servant leadership has no influence on organizational commitment. The results also obtained that organizational commitment mediates between employee engagement and organizational citizenship behavior with partial mediation properties, but organizational commitment does not mediate between servant leadership and organizational citizenship behavior. The results of this research can be used as a basis for providing managerial implications for management practices that organizations can carry out in identifying problems and implementing solutions related to the variables in the research as well as elaborating on factors that can improve organizational citizenship behavior which in parallel can also improve organizational performance."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2024
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