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"Penelitian ini membahas mengenai evaluasi implementasi kebijakan pemisahan fungsi AR dalam upaya meningkatkan kepatuhan Wajib Pajak dalam penyampaian SPT Tahunan PPh serta mengidentifikasi upaya-upaya KPP Pratama Jakarta Tebet dalam meningkatkan kepatuhan penyampaian SPT Tahunan PPh. Evaluasi ini ditinjau menggunakan salah satu tipe kritera evaluasi implementasi kebijakan William Dunn, yaitu efektivitas. Penelitian ini merupakan penelitian kuantitatif dengan paradigma post-positivist deskriptif dan teknik pengumpulan data dengan cara studi literatur dan studi lapangan, yaitu dengan wawancara mendalam. Hasilnya adalah pada evaluasi implementasi kebijakan pemisahan fungsi AR tidak efektif meningkatkan kepatuhan penyampaian SPT Tahunan PPh KPP Pratama Jakarta Tebet. Penyebabnya antara lain (1) minimnya SDM, (2) karyawan Wajib Pajak yang belum menguasai perpajakan, (3) Wajib Pajak belum memahami ketentuan perpajakan terkait penyampaian SPT Tahunan PPh dan cara pengisiannya, (4) data Wajib Pajak sudah tidak valid sehingga menyulitkan AR untuk menghubungi dan melakukan kunjungan (visit)., (5) kurangnya kesadaran Wajib Pajak dalam menyampaikan SPT Tahunan, serta (6) masih terdapat job description diluar tugas dan fungsi yang telah ditentukan sehingga dengan adanya kebijakan pemisahan fungsi, AR yang menjalankan fungsi pengawasan tetap menjalankan fungsi pelayanan Upaya yang dilakukan AR dalam meningkatkan kepatuhan Wajib Pajak adalah 1) memberikan kemudahan penyampaian SPT Tahunan melalui media elektronik (e-filing, e-spt), (2) melakukan upaya edukatif, (3) memberikan himbauan penyampaian SPT Tahunan PPh dengan pendekatan persuasif kepada Wajib Pajak dan (4) penegakan sanksi atas keterlambatan pelaporan SPT Tahunan PPh.

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This study discusses the evaluation of the implementation of the policy on the separation of AR functions in an effort to improve taxpayer compliance in submitting Annual Income Tax Returns and identifies the efforts of KPP Pratama Jakarta Tebet to improve compliance with the submission of Annual Income Tax Returns. This evaluation is reviewed using one of the criteria for evaluating William Dunn's policy implementation, namely effectiveness. This research is a quantitative research with a descriptive post-positivist paradigm and data collection techniques by means of literature studies and field studies, namely by in-depth interviews. The result is that the evaluation of the implementation of the policy on the separation of AR functions is not effective in increasing the compliance of the submission of the Annual Tax Return of KPP Pratama Jakarta Tebet. The reasons include (1) lack of human resources, (2) Taxpayer employees who have not mastered taxation, (3) Taxpayers do not understand tax provisions related to submitting Annual Income Tax Returns and how to fill them, (4) Taxpayer data is no longer valid, making it difficult for AR to contact and make visits., (5) lack of awareness of taxpayers in submitting annual tax returns, and (6) there are still job descriptions outside the assigned duties and functions so that with the policy of segregation of functions, AR is carrying out a permanent supervisory function. carrying out service functions The efforts made by AR in improving taxpayer compliance are 1) providing convenience in submitting Annual Tax Returns through electronic media (e-filing, e-spt), (2) making educational efforts, (3) providing an appeal for submitting Annual Income Tax Returns with persuasive approach to taxpayers and (4) enforcement of sanctions for late reporting of Annual Income Tax Return."

"Salah satu kebijakan modernisasi Ditjen Pajak tahun 2002 adalah memberikan pelayanan prima dan pengawasan terhadap Wajib Pajak melalui Account Representative (AR). Skripsi ini membahas evaluasi fungsi AR sebagai upaya meningkatkan kepatuhan Wajib Pajak, serta mengidentifikasi upaya-upaya KPP Pratama Jakarta Kemayoran dalam meningkatkan peran AR. Evaluasi ini ditinjau dengan enam indikator evaluasi implementasi Dunn, kepatuhan, pelayanan, dan reformasi administrasi perpajakan. Penelitian ini merupakan penelitian kuantitatif deskriptif dan teknik pengumpulan data dengan cara studi kepustakaan dan studi lapangan yaitu wawancara mendalam. Hasilnya adalah pada evaluasinya fungsi AR belum memenuhi seluruh indikator Dunn, kecuali kecukupan dan ketepatan, serta pihak KPP Kemayoran telah melakukan berbagai upaya untuk meningkatkan peran AR.

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One of DGT's modernization policies in 2002 is giving service and control taxpayers by Account Representative (AR). This research discusses about the evaluation of AR's functions as the efforts in increasing taxpayer compliance and the identification of all the efforts which have been done to increase the AR's roles. This evaluation is reviewed by six Dunn's evaluation implementation indicators, compliance, service, and tax administration reform. This is a descriptive quantitative research with literature study and field research with indepth interview as data collection technique. The results are AR functions have not fulfilled the Dunn evaluation indicators, except adequacy and appropriateness, then Kemayoran STO has done some efforts to increase the AR roles."

"Penelitian ini bertujuan untuk mengetahui tingkat penerimaan perpajakan dan kepatuhan wajib pajak serta permasalahan yang masih ditemui setelah adanya pemisahan fungsi Account Representative. Metode penelitian yang digunakan dalam penelitian ini adalah metode kualitatif dengan pendekatan studi kasus di Direktorat Jenderal Pajak.Batasan penelitian ini hanya data penerimaan dan kepatuhan penyampaian SPT Tahunan tahun 2014 sampai dengan 2016 dengan tiga Kantor Pelayanan Pajak Pratama yang menjadi objek penelitian serta adanya program Tax Amnesty di pertengahan tahun 2016 sehingga kurang mencerminkan kondisi setelah pemisahan fungsi Account Representative.Penelitian ini menyimpulkan bahwa setelah adanya pemisahan fungsi Account Representative, penerimaan perpajakan maupun kepatuhan wajib pajak mengalami peningkatan walaupun belum optimal. Selain itu masih ditemukan permasalahan yang dihadapi oleh Account Representative setelah adanya pemisahan fungsi ini.

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This study aims to determine the level of tax revenues and taxpayer compliance and problems that are still encountered after the separation of Account Representative functions. The research method used in this research is qualitative method with case study approach in Directorate General of Taxes.

Limitations of this study only data acceptance and compliance submission of Annual SPT 2014 to 2016 with three Primary Tax Office which became the object of research and the Tax Amnesty program in mid-2016 so less reflect the conditions after the separation of Account Representative functions.

This study concludes that after the separation of Account Representative functions, tax revenues and taxpayer compliance have increased although not optimal yet. In addition, there are still problems encountered by Account Representative after the separation of this function."

"This writing is aimed to describe how is the role of Account Representative (AR) in increasing tax servicing and the Taxpayer compliance after the implementation of Modem Taxation Administration System (SAPM). In this research is explained background/basic thinking of SAPM implementation at Foreign Investment Tax Office Four, for realizing the highest level of voluntary compliance, the conviction level against high taxation administration and high productivity of taxation agency. The implementation of Modem Taxation Administration System was started with the change of organization structure and taxation information system technology. Organization structure was designed based on the functions of covering servicing, inspection, supervision, collecting, objection functions, based on tax type as determined before. The most prominent change element is the establishment of Account Representative position (AR) who is responsible for servicing and supervising Taxpayer compliance. AR becomes connector between tax office and Taxpayer who is responsible for submitting taxation information effectively and professionally.

In this thesis writing is used descriptive method with qualitative and quantitative approaches, a method to uncover conditions and factual problem happened in this time. Based on said method, the research in this writing would be focused to analyze the role of AR in increasing servicing and Taxpayer compliance at Foreign Investment Tax Office Four after SAPM implementation.

The research result indicated that the role of AR in SAPM implementation at Foreign Investment Tax Office Four is very dominant and influence servicing to Taxpayer. With the existence of AR as Liaison Officer between Tax Office and Taxpayer in creating servicing and inspection functions against tax compliance becoming more effective. Even though there is some settlement of Taxpayer application out of time, but based on research, the said delay is largely caused by the lack of Taxpayer understanding level concerning the order, procedure and formal completeness which should be provided when requesting application to Foreign Investment Tax Office Four.

The role of AR in increasing Taxpayer compliance in submitting annual SPT 2004 with SPT electronic application is not optimal yet. Based on this research, many obstacles were faced by AR in executing socialization and e-SPT training against Taxpayer causing the level of Taxpayer to use e-SPT application is still low.

In order that SAPM can be done optimally for increasing tax servicing and Taxpayer compliance in submitting annual SPT at Foreign Investment Tax Office Four, can be done various efforts, with increasing the role of Account Representative (AR) in inspecting and giving taxation information to Taxpayer, maximizing the application of Sl-DJP with conducting the completing of the available system in this time, as well reconstruction and increase Human Resources quality in Foreign Investment Tax Office Four followed by the increase of moral quality in the event of developing awareness for increasing servicing to Taxpayer. With awarding good servicing to Taxpayer is expected can increase also the voluntary Taxpayer compliance, so that Foreign Investment Tax Office Four can maximize duties in the event of state income from tax sector."

"Penelitian ini dilakukan untuk mengetahui pengaruh pemahaman tentang peraturan perpajakan, peningkatan kualitas pelayanan dari KPP dan ketegasan sanksi perpajakan yang diberikan oleh kantor pajak dengan peningkatan kepatuhan melaporkan Surat Pemberitahuan (SPT) Tahunan Pajak Penghasilan pada Kantor Pelayanan Pajak Pratama Bogor. Penelitian ini dilakukan dengan metode Regresi Linear Berganda, mengambil sampel sebanyak 200, dilakukan kepada Wajib Pajak selaku pengusaha restoran yang terdaftar di Kantor Pelayanan Pajak Pratama Bogor. Dari hasil penelitian, disimpulkan bahwa pemahaman tentang peraturan perpajakan, peningkatan kualitas pelayanan KPP dan ketegasan sanksi perpajakan yang diberikan oleh kantor pelayanan pajak memiliki hubungan yang signifikan dengan peningkatan kepatuhan melaporkan Surat Pemberitahuan (SPT) Tahunan Pajak Penghasilan.

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This study was conducted to determine the effects of understanding tax laws, improving the quality of services tax office primary and sanctions provided by the assertiveness tax office with increased tax compliance in annual income tax SPT Reporting of Individual Taxpayers reporting on Tax Office Primary Bogor.

This research used Double Linear Regression Method, takes 200 person for the sample, this was conducted to taxpayers as well as restaurant’s owner who registered in the Tax Office Primary Bogor.

This result, it was concluded that an understanding of tax laws, improving the quality of services tax office primary and sanctions provided had a significant relationship with increasing tax compliance in annual income tax SPT Reporting."

"Tujuan dari karya akhir ini adalah untuk melihat pengaruh dari pengimplementasian kebijakan pembentukan Account Representative di Kantor Pelayanan Pajak Pratama. Pemerintah mengimplementasikan kebijakan tersebut dalam rangka melaksanakan Reformasi Administrasi Perpajakan yang bertujuan untuk memperbaiki pelayanan perpajakan yang ada terhadap Wajib Pajak. Penelitian dilakukan dengan penyebaran kuesioner terhadap tiga pihak yaitu Account Representative, Petugas Pajak dan Wajib Pajak yang berada di Kantor Pelayanan Pajak Pratama Jakarta Pasar Rebo. Hasil dari penelitian ini menyimpulkan bahwa dampak dari pengimplementasian kebijakan pembetukan Account Representative dapat memberikan dampak positif bagi pihak Account Representative yang bekerja, Petugas Pajak yang berhubungan dengan Account Representative dan pihak Wajib Pajak yang dilayani oleh Account Representative. Diharapkan karya akhir ini dapat dijadikan referensi bagi pemerintah untuk memperbaiki dan meningkatkan kualitas dalam pelayanan dalam perpajakan.

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The research's objectives is to see the effect from the Account Representative policy implementation establishment on Tax Office Pratama. The Government implemented the policy to manage Tax Administration Reform that aims to fix the tax service for Tax Payers. The research done with questionaire that's been distributed to three party specifically to Account Representative, Tax Officer and Tax Payers on Tax Office Pratama Jakarta Pasar Rebo.

The research result conclude that the effect of Account Representative Policy Implementation Establishment provide positive impact to Account Representative work there, Tax Officer that has been working with Account Representative and Tax Payers that has been serviced by Account Representative. Hope this research become a reference for Government to repair and improve the quality of service in taxation."

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Tujuan penulisan laporan magang ini adalah mengevaluasi proses perhitungan, pengisian, dan pelaporan Surat Pemberitahuan Tahunan Pajak Penghasilan (SPT Tahunan PPh) yang dilaporkan oleh ekspatriat sebagai Wajib Pajak Dalam Negeri Indonesia berdasarkan peraturan perundang-undangan perpajakan yang berlaku. Proses evaluasi atas perhitungan, pengisian dan pelaporan SPT Tahunan dijelaskan dengan membandingkan empat kasus SPT ekspatriat yang berbeda kondisi atau sumber penghasilannya. Berdasarkan hasil evaluasi, praktik perhitungan dan pelaporan SPT Tahunan PPh telah sesuai dengan ketentuang perpajakan yang berlaku. Namun, masih terdapat praktik pengisian SPT Tahunan Pajak Penghasilan yang belum sesuai, yaitu ada SPT Tahunan yang tidak dilengkapi dengan daftar harta dan/atau utang serta daftar susunan anggota keluarga. Walaupun dalam pengisian melalui sistem e-Filing dokumen SPT Tahunan tersebut diterima, namun ketidaklengkapkan ini tetap berpotensi untuk dianggap sebagai pelanggaran ketentuan oleh pemeriksa pajak.

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The purpose of writing this internship report is to evaluate the process of calculating, filing, and reporting the Annual Income Tax Return reported by expatriates as Indonesian Tax Resident based on tax legislation that applies to individual taxpayers. The process of evaluating the calculation, filing, and reporting of the Annual Income Tax Return is explained by comparing four cases of expatriate’s Tax Return that have different conditions or sources of income obtained. Based on the evaluation result, it shows that the practice of calculation and reporting of the Annual Income Tax Returns are in accordance with applicable tax legislation. However, there are still some practices in filing the Annual Income Tax Return that are not in accordance with the applicable tax legislation, that is the absence of filing the list of assets and/or liabilities and list of family members. Although in filing out through e-Filing system the Tax Return document is accepted, but this incompleteness has the potential to be considered as a violation of tax legislation by the tax auditor.

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"Penelitian ini bertujuan memberi bukti empiris pengaruh fungsi-fungsi pelayanan, konsultasi, dan pengawasan perpajakan yang dilaksanakan oleh Account Representative, baik secara sendiri maupun simultan, terhadap kepatuhan perpajakan Wajib Pajak. Metode penelitian yang digunakan adalah metode campuran. Penelitian dilaksanakan dengan melakukan survei terhadap Wajib Pajak efektif yang terdaftar, Account Representative, dan pejabat terkait pada KPP Pratama Jakarta Kebayoran Lama. Hasil pengujian menunjukkan bahwa hanya fungsi pelayanan yang berpengaruh positif terhadap kepatuhan perpajakan, sedangkan fungsi konsultasi dan pengawasan tidak. Hasil uji hipotesis secara simultan menunjukkan bahwa ketiga fungsi tersebut berpengaruh positif terhadap kepatuhan perpajakan Wajib Pajak.

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This study is conducted to provide empirical evidence about influence of service, consultation, and supervision functions of taxation undertaken by the Account Representative, either individually or simultaneously, to the taxpayer's compliance. The research method used is mixed method. The research is conducted by surveying the taxpayer effectively registered, Account Representative, and relevant officials on KPP Pratama Jakarta Kebayoran Lama. The result shows that only service function which has positive influence on tax compliance, while the consultation and supervision functions do not have influence. Simultaneous hypothesis test results show that these three functions positively effect on tax compliance."

"Dalam implementasi kebijakan pembentukan Account Representative terdapat berbagai permasalahan yang terjadi, sehingga perlu dilakukan analisis terhadap implementasi kebijakan tersebut. Analisis yang dilakukan dibatasi pada Kantor Pelayanan Pajak Madya Jakarta Utara. Penelitian yang dilakukan menggunakan metode penelitian kualitatif dengan desain deskriptif dan menggunakan teknik pengumpulan data berupa penelitian pustaka dan penelitian lapangan melalui pengamatan terlibat dan wawancara mendalam.Dari analisis yang dilakukan diperoleh hasil bahwa: 1) terdapat penyimpangan pengertian dari konsep kebijakan pembentukan Account Representative, 2) ditemukan banyak permasalahan yang terjadi dalam implementasinya, dan 3) telah banyak upaya yang dilakukan oleh Direktorat Jenderal Pajak dalam mengatasi permasalahan yang ada, sedangkan upaya yang dilakukan oleh Kantor Pelayanan Pajak Madya Jakarta Utara masih belum maksimal.

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In the implementation of policy about Accounts Representative formation, there are various problems occurred, so we need to analyze the implementation of the policy. The analysis conducted is limited to the Tax Office Madya Jakarta Utara. Research conducted using qualitative research methods and descriptive design using data collection techniques such as library research and field research that involved observation and depth interviews. The analysis shows that: 1) there was a deviation from the concept of understanding policy about Account Representative formation, 2) many problems were found occur in implementation, and 3) The Directorate General of Taxes have made a lot of effort to overcome the existing problems, while efforts conducted by the Tax Office Madya Jakarta Utara still not maximal."

"Perubahan administrasi pajak yang telah berlangsung beberapa kali di Indonesia belum memberikan kontribusi yang maksimal atas cita-cita Direktorat Jenderal Pajak DJP dalam merealisasikan penerimaan pajak yang optimal. Salah satu langkah perubahan yang diimplementasikan DJP adalah dengan mengintensifkan fungsi pengawasan dan konsultasi kepada Wajib Pajak di tengah-tengah keterbatasan jumlah Account Representative AR, yaitu melalui pemisahan fungsi AR sebagaimana telah dibakukan dalam Peraturan Menteri Keuangan Nomor 79/PMK.01/2015.Atas dasar hal tersebut, kinerja administrasi pajak oleh AR sesudah pemisahan fungsi sebagaimana dimaksud seharusnya mengalami perubahan, yang mana perubahan tersebut akan dianalisis dengan menggunakan sejumlah indikator Integrated Assessment Model for Tax Administration IAMTAX dalam dimensi kinerja operasional pada penelitian ini. Adapun indikator yang dimaksud terdiri dari tingkat efektivitas, tingkat efisiensi, layanan kepada Wajib Pajak dan komunikasi eksternal, serta pengendalian.Penelitian ini dilakukan dengan menggunakan pendekatan pos-positivisme, metode kuantitatif, dan jenis penelitian deskriptif dengan tinjauan berpikir deduktif. Situs penelitian terdiri atas lima KPP Madya wilayah kerja seluruh Kota Jakarta dengan teknik pengumpulan data yang terdiri atas wawancara mendalam dan studi kepustakaan.Hasil penelitian menunjukkan bahwa setiap KPP Madya memiliki kinerja yang berbeda ditinjau dari masing-masing indikator yang diteliti. Salah satu perbedaan signifikan terletak pada efektivitas kinerja administrasi pajak dengan tolok ukur peningkatan/penurunan penerimaan pajak. Perbedaan signifikan lainnya adalah pada efisiensi kinerja administrasi pajak dengan tolok ukur kepuasan Wajib Pajak.

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Change on tax administration which frequently commenced in Indonesia was not yet highly contribute to Directorate General of Taxes DGT rsquo s primary goal in increasing tax revenue. DGT has implemented a significant step of such change by maximizing the function of taxpayers monitoring and consultation among the scarcity of Account Representative AR as human resources, toward function segregation of AR as regulated by Minister of Finance Regulation Number 79 PMK.01 2015.Based on the facts as briefly explained above, tax administration performed by AR should be affected after implementation of such segregation, which is, in this research, the effects will be analyzed by using several indicators of Integrated Assessment Model for Tax Administration IAMTAX within the dimension of operational performance. Such indicators consist of effectivity, efficiency, taxpayer services and external communication, and control.

This research is performed by implementing post positivism paradigm, quantitative method, and descriptive type with deductive thinking approach. Additionally, the research main sites consist of five Medium Tax Offices MTOs within Jakarta administration area along with deep interview and literature research as part of performed data collection techiques.

Research result shows that each of such MTOs has different performance depend on each indicators observed. One significant difference is effectivity of performance of tax administration based on increase decrease of tax revenue as a consideration factor. Another significant difference is efficiency of such performance based on taxpayers rsquo satisfaction."