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"ABSTRACTThe purpose of this paper is to assess the impact of organizational structure and process factors on customer satisfaction, and to examine the mediating role of organizational commitment (affective commitment) on these relationships. The Round 3 data from the High Performance Manufacturing (HPM) project were used for this study. The data includes 266 plants from 9 industrialized countries. A simple Sobel test demonstrated the partial mediating effect of affective commitment. Structural equation modeling (SEM) revealed that when two structural factors and one process factor are considered, affective commitment partially mediates the effect of the flatness of organizational structure and supervisory interaction facilitation, but does not mediate the effect of the centralization of authority. Some limitations of this study are highlighted and future expectations provided."

"Organisasi tidak dapat berkembang apabila mereka tidak mengandalkan sumber daya manusia mereka untuk menjalankan operasi harian. Tapi di satu sisi, organisasi tidak bisa percaya begitu saja dengan kualitas tenaga kerja mereka. Karena beberapa dari mereka ada yang harus didorong untuk dapat bekerja sesuai dengan nilai-nilai organisasi. Salah satu ukuran yang dapat digunakan untuk menilai tingkat keterlibatan, dedikasi, dan komitmen seorang pegawai adalah Organizational Citizenship behavior (OCB). OCB dapat diartikan sebagai kesediaan seorang pekerja untuk mengerahkan kemampuan mereka melampaui tugas dan peran yang telah diberikan kepada mereka. Studi-studi sebelumnya telah menggambarkan bahwa untuk seorang pekerja mencapai OCB mereka harus memiliki komitment terlebih dahulu. Studi tentang Komitment Afektif telah menjadi bukti jika pekerja yang memiliki komitmen tersebut bersedia untuk mengerhakan kemampuan mereka untuk kepentingan organisasi dan bersedia untuk menjadi anggota tetap di perusahaan (Nelson & Quick, 2007). Riset lain yang dilakukan oleh Moorman, Niehoff, dan Organ (1993) mengusulkan bahwa persepsi keadilan sangatlah penting dalam mempromosikan OCB. Dengan demikian kita dapat menilai bahwa persepsi akan keadilan dan komitmen afektif dapat memprediksi OCB.Karya ilmiah ini bertujuan untuk memperluas ilmu bahwa Afektif Komitmen dapat menjadi mediasi antara keadilan prosedural (i.e. teori dari persepsi keadilan) dan OCB. Pertama-tama hubungan langsung antara keadilan prosedural dan OCB akan dikaji dan dianalisa. Langkah selajutnya akan diikuti dengan menganalisa efek mediasi dari komitmen afektit. Setelah dilakukan penilaian dan analisa secara kritis dari literatur sebelumnya, telah dibenarkan bahwa keadilan prosedural mempebngaruhi OCB dan komitmen afektif secara positif. Penemuan lainnya juga memberikan konklusi bahwa komitmen afektif dan Ocb memiliki hubungan positif yang sangat kuat. Tesis ini mengemukakan bahwa keadilan prosedural mempengaruhi koitment afektif seorang karyawan yang menghasilakan perilaku diskresioner dalam organisasi.

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Organizations cannot thrive off if they do not rely on their human resources to execute the daily operations. In contrast, an organization cannot rely on all of its employees as some must be pushed and coerced in order to work in tandem with the organizational goals and objectives. One of the measures that can be used to judge an employee?s level of engagement, dedication, and commitment is the organizational citizenship behavior (OCB). Organization citizenship behavior can be defined as the willingness that employees exert to go beyond their given roles. It has been portrayed that for employees to attain OCB they must first commit to the organization. Affective commitment is evident that employees are willing to put in an effort on behalf of the organization and have a desire to remain as members of an organization (Nelson & Quick, 2007). Other study by Moorman, Niehoff, and Organ (1993) suggest that perception of fairness is important in promoting employee?s citizenship. Thus, we can see that both fairness perception and commitment predict citizenship behavior.

This paper aims to extend the knowledge of affective commitment to become the mediator between procedural justice (i.e., the theory of fairness perception) and OCB. The direct relationship between procedural justice and OCB will be presented and analyzed as the first step of the analysis. It will be followed with the analysis of the mediating effect of affective commitment. After the critical appraisal of previous research in the form of literature review, it has been found that procedural justice affects OCB and affective commitment positively. The other finding also concludes that affective commitment has strong positive relationship with OCB. This thesis found that procedural justice affects affective commitment of an employee and result in an increase discretionary behavior in the organization."

"Penelitian ini bertujuan untuk melihat efek mediasi dari komitmen afektif pada hubungan job insecurity dan organizational citizenship behavior OCB. Partisipan penelitian ini adalah 217 karyawan swasta dan BUMN di Indonesia. Job insecurity diukur menggunakan job insecurity questionnaire, OCB diukur menggunakan task performance scale, dan komitmen afektif diukur menggunakan affective commitment scale. Data dianalisis menggunakan Process macro Hayes pada SPSS versi 20. Hasil penelitian menunjukkan bahwa terdapat pengaruh negatif dari job insecurity terhadap OCB, selain itu juga terdapat pengaruh negatif dari job insecurity terhadap komitmen afektif, terdapat pengaruh positif dari komitmen afektif terhadap OCB, dan terdapat efek mediasi dari job insecurity terhadap OCB melalui komitmen afektif. Implikasi teoretis dan praktis akan dibahas selanjutnya dalam penelitian ini.

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This study aimed to investigate the mediating effect of affective commitmen on the relationship between job insecurity and organizational citizenship behavior OCB. Participants of this research are 217 private and state owned enterprises employees in Indonesia. Job insecurity was measured using job insecurity questionnaire, OCB was measured using task performance scale, and affective commitment was measured using affective commitment scale. Data were analyzed using Hayes's PROCESS macro on SPSS version 20.

The results of this study proves that there is a negative effect of job insecurity on OCB, there is also a negative effect of job insecurity on affective commitment, there is a positive effect of affective commitment on OCB, and there is also mediating effect of affective commitment on the relationship between job insecurity and OCB Theoretical and practical implications are further discussed."

"Penelitian ini dilatarbelakangi oleh adanya beban kerja yang cukup berat bagi guru dan adanya ketidakmerataan distribusi kompensasi guru di Sulawesi Selatan yang berpengaruh terhadap ketidakmerataan distribusi jumlah guru. Berdasarkan hal tersebut, dilakukanlah penelitian yang bertujuan untuk mengetahui peran benefit satisfaction terhadap turnover intention melalui mediasi dari perceived organizational support dan affective organizational commitment, serta peran perceived strength of performance management process dalam meningkatkan affective organizational commitment guru. Sampel dalam penelitian ini berjumlah 315 responden yang merupakan guru SD, SMP, SMA, dan SMK. Metode analisis yang digunakan yaitu structural equation model-partial least square (SEM-PLS). Hasil penelitian menunjukan bahwa, pertama, perceived organizational support memediasi pengaruh tidak langsung dari benefit level terhadap affective organizational commitment, namun tidak memediasi pengaruh benefit determination dan benefit administration terhadap affective organizational commitment. Kedua, terdapat pengaruh dari perceived performance management process strength terhadap affective organizational commitment yang dimediasi oleh perceived organizational support. Ketiga, perceived organizational support tidak memediasi pengaruh benefit level, benefit determination, dan benefit administration terhadap turnover intention. Peran affective organizational commitment juga tidak memediasi pengaruh benefit level, benefit determination, dan benefit administration terhadap turnover intention.

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This research is motivated by relatively heavy workload for teachers and unequal distribution of teacher compensation in South Sulawesi which influences the unequal distribution teacher numbers. Based on this, research was conducted to determine the role of benefit satisfaction on turnover intention through the mediation of perceived organizational support and affective organizational commitment, as well as the role of perceived strength of performance management process in increasing teacher affective organizational commitment. There are 315 respondents who were elementary, middle, high and vocational school teachers gathered as samples. The analytical method used is structural equation model-partial least squares (SEM-PLS). The research results show that, first, perceived organizational support mediates the indirect influence of benefit level on affective organizational commitment, but does not mediate the influence of benefit determination and benefit administration on affective organizational commitment. Second, there is an influence of perceived performance management process strength on affective organizational commitment which is mediated by perceived organizational support. Third, perceived organizational support does not mediate the influence of benefit level, benefit determination, and benefit administration on turnover intention. The role of affective organizational commitment also does not mediate the influence of benefit level, benefit determination, and benefit administration on turnover intention."

"Penelitian ini bertujuan untuk menganalisis pengaruh dari human resource practices terhadap job satisfaction baik secara langsung dan melalui adanya mediasi dari affective organizational commitment dan organizational identification. Pendekatan yang di dalam penelitian ini menggunakan pendekatan kuantitatif melalui kuesioner digital untuk mengumpulkan data yang diambil melalui media sosial. Responden yang terlibat dalam penelitian ini ditentukan dengan metode non-probability sampling, yaitu teknik pengambilan sampel yang tidak memberi peluang/kesempatan sama bagi setiap unsur atau anggota populasi untuk dipilih menjadi sampel. Populasi dari responden yang dalam penelitian ini adalah seluruh karyawan generasi milenial dengan pengalaman bekerja minimal satu tahun yang bekerja di Indonesia. Indikator yang digunakan dalam mengrukur variabel pada penelitian ini sebanyak 45 item, yang terdiri dari 28 item human resource practices, delapan item affective organizational commitment, enam item organizational identification, dan tiga item job satisfaction. Hasil yang didapatkan menunjukkan terdapat pengaruh yang positif dan signifikan dari human resource practices terhadap job satisfaction baik secara langsung maupun melalui mediasi dari affective organizational commitment dan organizational identification. Kedua variabel mediasi tersebut juga memiliki pengaruh yang positif dan signifikan terhadap job.

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Human resource practices towards job satisfaction both directly and through mediation of affective organizational commitment and organizational identification. This research uses quantitative research which uses a digital questionnaire to collect data taken through social media. The respondents involved in this study were determined by the non-probability sampling method, which is a sampling technique that does not provide the same opportunities/opportunities for each person or member selected as a sample. The population of respondents in this study were all millennial generation companies with at least one year's work experience working in Indonesia. Indicators used in measuring the variables in this study were 45 items, consisting of 28 items of human resource practices, eight items of affective organizational commitment, six items of organizational identification, and three items of job satisfaction. The results obtained indicate that there is a positive and significant influence of human resource practices on job satisfaction both directly and through mediation of affective organizational commitment and organizational identification. All mediation variables also has a positive and significant effect on job satisfaction."

"Transformasi digital telah mengubah proses aktivitas transaksi antar konsumen dan perusahaan. Fenomena mengubah konsep toko fisik menjadi toko online memungkinkan konsumen untuk berinteraksi dengan perusahaan apapun membutuhkan kontak fisik, tetapi dapat dilakukan melalui lingkungan online. Belanja online atau yang sering disebut dengan belanja online membutuhkan kepercayaan seorang konsumen untuk dapat mempercayai suatu perusahaan karena ini melibatkan ketidakpastian yang ada di lingkungan online, jadi kepercayaan adalah faktor terpenting untuk transaksi online. Kemudian Penelitian ini dilakukan untuk mengetahui pengaruh kognitif dan afektif pelangganpengalaman dengan kepercayaan dengan melibatkan kepuasan sebagai mediator pada Konsumen Sociolla.com di wilayah Jabodetabek. Penelitian ini membagikan 100 kuesioner online kepada konsumen Sociolla.com dengan teknik purposive sampling. Hasil penelitian menunjukkan bahwa itu kognitif dan afektif pengalaman pelanggan bersama memiliki pengaruh signifikan terhadap kepercayaan dengan pertimbangkan kepuasan sebagai variabel mediasi.

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Digital transformation has changed the process of transaction activity between consumers and companies. The phenomenon of changing the concept of a physical store to an online shop allows consumers to interact with any company requiring physical contact, but can be done through an online environment. Online shopping or what is often referred to as online shopping requires a consumer's trust to be able to trust a company because this involves the uncertainty that exists in the online environment, so trust is the most important factor for online transactions. Then this research was conducted to determine the effect of cognitive and affective customers

experience with trust by involving satisfaction as a mediator at Sociolla.com consumers in the Jabodetabek area. This study distributed 100 online questionnaires to Sociolla.com consumers with a purposive sampling technique. The results showed that the cognitive and affective shared customer experiences had a significant effect on trust by considering satisfaction as a mediating variable."

"ABSTRAKFenomena job-hopping atau kutu loncat bagi angkatan kerja gen Y merupakan permasalahan yang dihadapi oleh departemen SDM di perusahaan-perusahaan saat ini. Para ahli memperkirakan pada tahun 2020, gen Y akan memenuhi 50 tenaga kerja di dunia. Tingginya angka turnover pada karyawan gen Y menyebabkan perusahaan mulai beradaptasi dengan fenomena ini. Berbagai program dan tawaran disiapkan untuk menarik minat dan kesetiaan karyawan gen Y. Mulai dari gaji, work-life balance, hingga suasana kerja yang nyaman disiapkan perusahaan untuk menyambut angkatan kerja gen Y yang akan semakin banyak. Organizational emotional intelligence OEI adalah variabel dengan level iklim yang melibatkan norma dan kebiasaan karyawan di kantor yang merupakan indikator untuk mengukur iklim suasana kerja. Penelitian ini akan melihat bagaimana OEI dapat mempengaruhi intention to leave karyawan gen Y melalui mediasi sikap karyawan yang dihubungkan kepada variabel job satisfaction dan affective commitment. Dengan mensurvei karyawan di instansi pemerintah di Jakarta n=109 , penelitian ini menemukan bahwa job satisfaction dan affective commitment memediasi dampak dari OEI pada intention to leave. Penelitian ini memberikan kontribusi untuk pemahaman yang lebih luas tentang persepsi dampak OEI terhadap sikap karyawan terhadap organisasi dan pekerjaan; dan bagaimana sikap ini berdampak pada intention to leave.

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ABSTRACTThe phenomenon of job hopping for the Y workforce is a problem faced by the HR departments of the companies today. Experts estimate by 2020, Y genes will meet 50 of the workforce in the world. The high number of turnover in gen Y employees cause companies to adapt to this phenomenon. Various programs and offers are set up to attract the interest and loyalty of gen Y employees. Starting from salary, work life balance, to a comfortable working atmosphere the company prepares to welcome the growing Y workforce. Organizational emotional intelligence OEI is a variable with a climate level that involves the norms and habits of employees in the office which is an indicator to measure the climate of work atmosphere. This study will look at how OEI can influence the intention to leave gen Y employees through mediation of employee attitudes that are linked to job satisfaction and affective commitment variables. By surveying employees at a government agency in Jakarta n 109 , this study found that job satisfaction and affective commitment mediate the impact of OEI on intention to leave. This study contributes to a broader understanding of OEI 39 s impact perceptions on employee attitudes towards organization and employment and how this attitude affects the intention to leave."

"Penelitian ini bertujuan untuk memahami pengaruh manajemen keberagaman terhadap Organizational Citizenship Behavior (OCB) dengan mempertimbangkan juga pengaruh mediasi inklusi organisasi, komitmen afektif, dan keterikatan pekerjaan. Data untuk penelitian kuantitatif ini dikumpulkan dengan menggunakan kuesioner dari 263 pegawai perusahaan FMCG di wilayah Indonesia yang memiliki masa kerja minimal setahun. Pengolahan data yang dilakukan dengan metode Structural Equation Modelling menunjukkan bahwa manajemen keberagaman tidak memiliki pengaruh langsung terhadap OCB. Hubungan kausalitas manajemen keberagaman terhadap OCB dimediasi penuh oleh inklusi organisasi dan keterikatan pekerjaan. Sementara itu, komitmen afektif tidak terbukti menjadi mediator dalam hubungan pengaruh manajemen keberagaman terhadap OCB. Penelitian ini menunjukkan pentingnya implementasi manajemen keberagaman di dalam perusahaan sekaligus mengungkapkan tindakan untuk meningkatkan OCB pegawai.

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This study aims to understand the effect of diversity management on Organizational Citizenship Behavior (OCB), taking into account the mediating role of organizational inclusion, affective commitment, and work engagement. The data for this quantitative study were collected using questionnaire from 263 employees who have worked for at least one year in FMCG company operating in Indonesia. The data analyzed in Structural Equation Modelling showed that diversity management had no direct effect on OCB. The result also indicated that the causal relationship between diversity management and OCB was fully mediated by organizational inclusion and work engagement. However, affective commitment was not proven to be a mediator in the causal relationship of diversity management on OCB. This study reveals the importance of diversity management implementation within a company as well as courses of action to boost OCB of the employees."

"Penelitian mengenai generasi milenial atau generasi “Y” merupakan sebuah topik penelitian yang menarik, kontekstual dan seksi untuk dilakukan. Peran mereka dewasa ini juga menjadi kian penting dengan semakin besarnya kuantitas mereka di dunia kerja dan juga kualitas mereka yang sudah banyak mengisi beberapa posisi di perusahaan terkemuka yang ada di Indonesia. Studi empiris ini bertujuan unutk menganalisis pengaruh dari organizational engagement terhadap job satisfaction baik secara langsung dan melalui adanya mediasi dari organizational identification dan organizational commitment. Pendekatan yang digunakan menggunakan pendekatan kuantitatif melalui kuesioner digital untuk mengumpulkan data yang dihimpun melalui sosial media. Responden yang terlibat dalam penelitian ini ditentukan dengan metode non probability sampling, dengan populasi responden yang seluruhnya merupakan karyawan dari generasi milenial dengan pengalaman minimal satu tahun kerja. Hasil yang ditemukan menggambarkan bahwa ada aspek yang mempengaruhi hubungan yang dimediasi dalam hipotesis. Diskusi, implikasi manajerial, dan saran atas penelitian ini selanjutnya diberikan di akhir laporan akhir ini.

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The study of the millennial generation or the "Y" generation is an interesting, contextual and sexy research topic to do. Their role nowadays has also become increasingly important with their increasing quantity in the world of work and also the quality of those who have filled a number of positions in companies and even in government. This empirical study aims to analyze the effect of organizational engagement on job satisfaction both directly and through the mediation of organizational identification and organizational commitment. The approach used uses a quantitative approach through a digital questionnaire to collect data collected through social media. Respondents involved in this study were determined using a non-probability sampling method, with a population of respondents who were all employees of the millennial generation with at least one year of work experience. The results found illustrate that there are aspects that affect the relationship that is mediated in the hypothesis. Discussions, managerial implications, and suggestions for this study are provided at the end of this final report.."

"Penelitian ini ditujukan untuk mengetahui pengaruh job resources, public service motivation sebagai faktor pendorong affective commitment melalui mediasi work engagement pada pegawai negeri sipil di Lingkungan Kanwil DJP Jakarta Selatan II. Responden penelitian ini adalah pegawai dengan jabatan Pelaksana Lainnya dan Account Representative. Total responden dalam penelitian ini berjumlah 226 orang. Hasil penelitian menunjukkan bahwa job resources dan public service motivation memiliki pengaruh positif dan signifikan kepada affective commitment. Work engagement memediasi pengaruh job resources dan public service motivation terhadap affective commitment.

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This study aims to determine the effect of job resources and public service motivation as a driving factor for affective commitment and the mediating role of work engagement among civil servants in Jakarta Selatan II Regional Tax Office. Respondents of this research are employees by the position "Pelaksana Lainnya" and "Account Representatives". The total respondents in this study were 226 people. The results showed that job resources and public service motivation positively and significantly affected affective commitment. This study finds that work engagement mediates the impact of job resources and public service motivation toward affective commitment."