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"ABSTRAKCorporate Social Marketing (CSM) sudah lama digunakan sebagai salah satu strategi pemasaran oleh lembaga pemerintah dan organisasi nirlaba, akhir-akhir ini konsep tersebut diperluas ke konteks perusahaan dimana CSM digunakan dalam strategi pemasaran CSR mereka. Dengan menggunakan CSM, perusahaan dapat mempengaruhi perilaku konsumen dalam hal manfaat sosial dan bisnis, namun sayangnya masih belum banyak penelitian yang meneliti lebih dalam mengenai CSM, sehingga dalam penelitian ini peneliti memilih PT. Paragon Technology and Innovation sebagai perusahaan yang menggunakan strategi CSM dengan tujuan untuk menyelidiki efektivitas strategi pemasaran CSM dan pengaruhnya terhadap loyalitas serta perilaku prososial pada konsumen. Metode yang digunakan dalam penelitian ini adalah dengan menyebarkan kuesioner kepada 265 konsumen muslim di Indonesia dan data diolah menggunakan metode Structural Equation Modeling (SEM) di software Lisrel 8.8. Hasil penelitian menunjukkan bahwa strategi CSM memberikan pengaruh positif terhadap perilaku prososial dan loyalitas konsumen terhadap merek PTI Paragon.

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ABSTRACTCorporate Social Marketing (CSM) has long been used as one of the marketing strategies by government institutions and non-profit organizations, these concepts have recently been extended to the corporate context where CSM is used in the marketing strategy of their CSR. By using CSM, companies can influence consumer behavior in terms of social and business benefits, but unfortunately there are still not many studies that examine deeper about CSM, so in this study researchers chose PT. Paragon Technology and Innovation as a company that uses CSM strategy with the aim to investigate the effectiveness of CSM marketing strategies and their effect on loyalty and prosocial behavior on consumers. The method used in this study is to distribute questionnaires to 265 Muslim consumers in Indonesia and the data is processed using the Structural Equation Modeling (SEM) method in Lisrel 8.8 software. The results showed that the CSM strategy had a positive influence on prosocial behavior and consumer loyalty to the PTI Paragon brand."

"Iklan media sosial merupakan strategi promosi yang memberikan peluang bagi pemasar untuk menciptkan dan memperkuat ikatan antara perusahaan dengan konsumen muslim, terutama disaat Ramadhan dan Idul Fitri. Grab merupakan salah satu perusahaan yang mengeluarkan iklan saat Ramadhan dan Idul Fitri di media sosial YouTube. Persepsi konsumen terhadap iklan media sosial sangat penting bagi perusahaan untuk mengevaluasi iklan yang ditayangkan. Persepsi tersebut dapat dilihat melalui faktor-faktor yang terdapat pada nilai iklan. Penelitian ini bertujuan untuk mengetahui pengaruh faktor-faktor nilai iklan yaitu informativeness, entertainment, dan credibility terhadap sikap konsumen muslim dan tanggapan perilaku konsumen muslim terhadap iklan media sosial. Survei daring dilakukan kepada konsumen Muslim Indonesia yang pernah melihat iklan Grab edisi Ramadhan dan Idul Fitri di YouTube. Analisis data pada penelitian ini menggunakan software SPSS dan Lisrel dengan metode pengolahan data Structural Equation Modelling (SEM) untuk menguji variable pada penelitian terhadap 177 responden. Hasil penelitian menunjukkan bahwa terdapat hubungan yang signifikan antara entertainment dan credibility terhadap nilai iklan media sosial, sedangkan hubungan antara informativeness terhadap nilai iklan tidak signifikan. Hubungan signifikan juga terdapat pada sikap konsumen pada iklan media sosial terhadap tanggapan perilaku konsumen. Selain itu peran moderasi dari reputasi perusahaan tidak berpengaruh.

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Social media advertising is a promotional strategy that provides opportunities for marketers to create and strengthen bonds between companies and Muslim consumers, especially during Ramadan and Eid. Grab is one of the companies that issue advertisements during Ramadan and Eid on YouTube social media. Consumer perception of social media advertising is very important for companies to evaluate the advertisements that are displayed. This perception can be seen through the factors contained in the advertising value. This study aims to determine the effect of advertising value factors, namely informativeness, entertainment, and credibility on Muslim consumer attitudes and Muslim consumer behavior responses to social media advertising. An online survey was conducted on Indonesian Muslim consumers who had seen the Ramadan and Eid edition Grab ads on YouTube. Data analysis in this study used SPSS and Lisrel software with Structural Equation Modeling (SEM) data processing methods to test variables in the study of 177 respondents. The results showed that there was a significant relationship between entertainment and credibility on the value of social media advertising, while the relationship between informativeness and advertising value was not significant. A significant relationship is also found in consumer attitudes on social media advertising on consumer behavioral responses. In addition, the moderating role of the company's reputation has no effect."

"Penelitian ini memiliki tujuan untuk mengetahui pengaruh dari aktivitas social media marketing terhadap brand experience, attitude towards the brand, dan purchase intention pada konsumen muslim Generasi Y dan Generasi Z di Indonesia dengan menggunakan studi kasus merek Kahf sebagai produk personal care laki-laki halal. Sampel yang digunakan dalam penelitian ini yaitu muslim pada Generasi Y berusia 27-41 tahun dan Generasi Z berusia 12-26 tahun yang pernah membeli produk Kahf. Sampel yang diperoleh yaitu 211 untuk Generasi Y dan 216 untuk Generasi Z. Penelitian ini dalam pengolahan datanya menggunakan metode Structural Equation Modeling (SEM). Hasil penelitian ini menunjukkan adanya aktivitas social media marketing memiliki pengaruh terhadap brand experience, attitude towards the brand, dan purchase intention dengan adanya customer engagement yang memperkuat hubungan aktivitas social media marketing dengan brand experience. Penelitian ini juga mengukur keterlibatan Generasi Y dan Generasi terhadap aktivitas social media marketing dengan brand experience.

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This study aims to determine the effect of social media marketing activities on brand experience, attitude towards the brand, and purchase intention among Generation Y and Generation Z Muslim consumers in Indonesia using a case study of a Kahf as Indonesia halal brand. The sample used in this study were Muslims in Generation Y aged 27-41 years and Generation Z aged 12-26 years who had bought Kahf products. Data were collected from 211 for Generation Y and 216 for Generation Z. This research in its data processing uses the Structural Equation Modeling (SEM) method. The results of this study indicate that social media marketing activities have an influence on brand experience, attitude towards the brand, and purchase intention with customer engagement that strengthens the relationship between social media marketing activities and brand experience. This study also measures the involvement of Generation Y and Generation towards social media marketing activities with brand experience."

"Penelitian ini dilakukan untuk memahami dampak dari persepsi mahasiswa akan kegiatan CSR perusahaan, kepercayaan mahasiswa akan kegiatan CSR perusahaan, dan kesadaran mahasiswa akan kegiatan CSR perusahaan terhadap evaluasi perusahaan, asosiasi produk, dan niat untuk membeli dari mahasiswa.Penelitian akan diuji menggunakan metode Structural Equation Model dengan program Simplis Lisrel 8.5. Penelitian akan menguji perbedaan variable-variabel tersebut dalam dua kategori produk dengan menggunakan multi group SEM. Hasil penelitian menemukan bahwa terdapat pengaruh antara kesadaran konsumen akan CSR dengan niat untuk membeli konsumen, namun tidak terdapat pengaruh yang signifikan antara kesadaran konsumen akan CSR dengan evaluasi perusahaan dan asosiasi produk.Kemudian terdapat efek mediasi antara persepsi CSR oleh konsumen, melalui kepercayaan konsumen akan CSR, dengan evaluasi perusahaan namun tidak dengan asosiasi produk serta niat untuk membeli konsumen. Terdapat juga hubungan antara persepsi konsumen akan CSR perusahaan dengan evaluasi perusahaan, namun tidak ada hubungan yang positif dengan asosiasi produk serta niat untuk membeli konsumen. Diketahui terdapat efek moderasi oleh kategori produk, namun berbeda dengan hipotesis yang ada, efek moderasi tersebut hanya mendukung sebagian dari hipotesis.

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This research was conducted to help understand the impact of students' perceptions of CSR activities of the company, students? trust of company's CSR activities, and students? awareness of CSR activities of the company on company evaluation, product association, and intention to buy from the students.

The research will be tested using Structural Equation Models with SIMPLIS Lisrel 8.5 program. The research will examine the differences in these variables in two product categories using the multiple groups SEM. The results found that there is significant relationship between consumer awareness of CSR with the intention to buy by the consumer, but there are no significant differences between consumer awareness of CSR with corporate evaluation and product association.

Then, there is a mediation effect between consumers? perceived CSR, through consumers? trusts of company?s CSR activities with company evaluation, but not with the product association as well as the consumers? intention to buy. There is also a relationship between consumers? perception of CSR with company evaluation, but there is no positive relationship with the product association and the intention to buy from consumer. There is a moderating effect by product category, but in contrast to the existing hypothesis, the moderating effect only support part of the hypothesis."

"[ABSTRAKPenelitian ini bertujuan untuk menganalisis pengaruh kualitas produk, citra perusahaan, dan nilai konsumen terhadap loyalitas konsumen dalam penerapan strategi green marketing. Penelitian ini mengambil studi kasus produk kosmetik The Body Shop. Data diambil dari 200 responden yang pernah menggunakan paling tidak 1 jenis produk The Body Shop. Analisis data menggunakan dengan metoda analisis structural equation model melalui perangkat lunak Lisrel. Penelitian ini terdiri dari 8 hipotesis Hasil penelitian menunjukkan bahwa nilai emosional, nilai sosial, dan nilai harga memiliki pengaruh positif dan signifikan terhadap kepuasan konsumen. Sedangkan kualitas produk dan citra perusahaan tidak memiliki pengaruh signifikan terhadap kepuasan konsumen. Kualitas produk dan citra perusahaan juga memiliki pengaruh signifikan terhadap loyalitas konsumen. Implikasi manajerial diberikan untuk meningkatkan performa perusahaan.

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ABSTRACTThis study aims to analyze the influence product quality, corporate image, consumer loyalty and consumer value in the implementation of green marketing strategy. This research is a case study of The Body Shop. Data were taken from 200 respondents who had used at least one type of product of The Body Shop. Regression data analysis with structural equation model (SEM) analysis method using the software Lisrel. This study consists of 8 hypothetical results showed that the emotional value, social value, and price value has a positive and significant influence on consumer satisfaction. While product quality and corporate image does not have a significant influence on consumer satisfaction. Product quality and corporate image also has a significant influence on consumer loyalty. Managerial implications are given to improve the performance of the company.;This study aims to analyze the influence product quality, corporate image, consumer loyalty and consumer value in the implementation of green marketing strategy. This research is a case study of The Body Shop. Data were taken from 200 respondents who had used at least one type of product of The Body Shop. Regression data analysis with structural equation model (SEM) analysis method using the software Lisrel. This study consists of 8 hypothetical results showed that the emotional value, social value, and price value has a positive and significant influence on consumer satisfaction. While product quality and corporate image does not have a significant influence on consumer satisfaction. Product quality and corporate image also has a significant influence on consumer loyalty. Managerial implications are given to improve the performance of the company., This study aims to analyze the influence product quality, corporate image, consumer loyalty and consumer value in the implementation of green marketing strategy. This research is a case study of The Body Shop. Data were taken from 200 respondents who had used at least one type of product of The Body Shop. Regression data analysis with structural equation model (SEM) analysis method using the software Lisrel. This study consists of 8 hypothetical results showed that the emotional value, social value, and price value has a positive and significant influence on consumer satisfaction. While product quality and corporate image does not have a significant influence on consumer satisfaction. Product quality and corporate image also has a significant influence on consumer loyalty. Managerial implications are given to improve the performance of the company.]"

"Tujuan dari penelitian ini adalah untuk mengivestigasi jenis hubungan antara cause-related marketing, corporate image, consumers? attitude dan brand attractiveness yang kemudian akan mempengaruhi intensi pembelian konsumen pada kasus perusahaan sosial yang dipilih oleh peneliti. Metode analisis structural equation modelling (SEM) akan digunakan untuk menguji hipotesis. Data akan dikumpulkan dari 150 responden di lingkup geografis Jabodetabek. Implikasi utama CRM pada temuan yang akan didapatkan dalam penelitian ini adalah diperuntukkan bagi manajer pemasaran.Penemuan ini juga akan memberikan saran beberapa langkah-langkah yang dapat diambil untuk pertimbangan perusahaan dalam rangka meningkatkan corporate image, consumers attitude, dan brand attractiveness karena ketiga variabel tersebut diduga dapat mempengaruhi dampak CRM pada intensi pembelian konsumen. Selain itu, penelitian ini diharapkan dapat berkontribusi untuk menutup gap dari penelitian empiris di bidang ini, terutama karena adanya sikap pelanggan yang beragam di negara-negara berkembang seperti Indonesia. Penelitian semacam ini masih cukup jarang dan diharapkan akan menambah khazanah pengetahuan mengenai marketing dalam perusahaan berbasis sosial yang kini tengah menjadi trending topic diberbagai belahan dunia.

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This research has aimed to investigate relations among cause-related marketing, corporate image, consumers? attitude and brand attractiveness which then affected consumer intention purchasing on social enterprise that has been chosen by the researcher. Structural equation modelling method analysis was used to examine the hypotheses. The data were collected from 150 respondents living in Jakarta and nearby cities. The main implication of cause-related marketing gathered from these research has been aimed at respective marketing manager.These researches were also resulted in suggestions and steps for consideration to a corporate for increasing the corporate image, consumer?s attitude and brand attractiveness due to these three variables could be affecting consumer purchasing intention. Besides, these researches could give a good contribution to fill in gap from empirical researches, because of various of consumer's attitudes in developed countries like Indonesia. Rarely such researches have been conducted and this research is expected to add to the wealth of knowledge about the marketing in social enterprises which at the present day is becoming such a trending topic in many parts of the globe."

"Saat ini, pemasaran media sosial Instagram telah banyak dilakukan oleh berbagai perusahaan. Terlebih karena pengguna Instagram di Indonesia meraih peringkat keempat sebagai pengguna terbanyak di dunia. Aktivitas pemasaran media sosial melalui instagram dapat menciptakan respon konsumen yang positif dari segi preferensi, kerelaan untuk membayar harga premium, dan loyalitas terhadap merek. Selain itu, melalui aktivitas pemasaran media sosial, perusahaan juga dapat turut memperkuat ekuitas merek pada perusahaan tersebut. Tujuan dari penelitian ini adalah untuk menganalisis pengaruh Social Media Marketing Activities pada Instagram Tenue de Attire terhadap Consumer Response melalui Brand Equity. Metode penelitian menggunakan pendekatan kuantitatif dengan metode survei dan teknik pengambilan sampel purposive melalui kuesioner daring. Hasil dari penelitian ini menunjukkan bahwa terdapat hubungan positif antara Social Media Marketing Activities terhadap Brand Equity dan Consumer Response, serta terdapat pengaruh mediasi dari Brand Equity antara Social Media Marketing Activities dan Consumer Response. Penelitian ini merekomendasikan agar Tenue de Attire dapat memaksimalkan aktivitas pemasaran media sosial yang dilakukan, membangun ikatan yang kuat pada pengikut Instagram, dan menekankan value proposition pada produk yang dikeluarkan.

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Nowadays, social media marketing Instagram has been done by many companies. Especially since Instagram users in Indonesia ranked fourth as the most users in the world. Social media marketing activities through instagram can create a positive consumer response in terms of preferences, willingness to pay premium prices, and loyalty to brands. In addition, through social media marketing activities, the company can also help strengthen brand equity in the company. The purpose of this study was to analyze the influence of Social Media Marketing Activities on Instagram Tenue de Attire on Consumer Response through Brand Equity. This study uses quantitative approach with survey method and purposive sampling technique through online questionnaire. The results of this study show that there is a positive relationship between Social Media Marketing Activities to Brand Equity and Consumer Response and there is an influence of mediation from Brand Equity between Social Media Marketing Activities and Consumer Response. This study recommends that Tenue de Attire be able to maximize its social media marketing activities, build a strong bond with Instagram followers, and emphasize the value proposition on the products issued."

"The purpose of this study is to identify and analyze the effect of consumer beliefs especially in CSR (corporate social responsibility) and the attitude on purchase intention. The population of this study is teachers in 18 elementary schools in the district of South Semarang with a total number of 242 teachers at the elementary school teacher, who have received Nest Mosquito Eradication Program (PSN) from PT. Marimas. The total samples are 151 teachers. Data collected using questionnaires and analyzed with structural equation modeling. The result of this study show that consumer belief in corporate social responsibility program (CSR) conducted by PT. Marimas has significant positive effect on purchase intention in the product. Consumer belief in corporate social responsibility program of PT. Marimas has positive direct effect on consumer purchase intention. "

"The purpose of this study is to identify and analyze the effect of consumer beliefs especially in CSR (corporate social responsibility) and the attitude on purchase intention. The population of this study is teachers in 18 elementary schools in the district of South Semarang with a total number of 242 teachers at the elementary school teacher, who have received Nest Mosquito Eradication Program (PSN) from PT. Marimas. The total samples are 151 teachers. Data collected using questionnaires and analyzed with structural equation modeling. The result of this study show that consumer belief in corporate social responsibility program (CSR) conducted by PT. Marimas has significant positive effect on purchase intention in the product. Consumer belief in corporate social responsibility program of PT. Marimas has positive direct effect on consumer purchase intention. "

"Aktivitas pemasaran dengan memanfaatkan strategi Cause-Related Marketing (CRM) terus berkembang sejak American Express (Amex) mendonasikan satu dollar untuk setiap kartu yang dibuka oleh nasabah baru dan disumbangkan untuk perbaikan Statue of Liberty di New York pada tahun 1983. Kegiatan CRM juga sudah mulai terlihat dimanfaatkan oleh sejumlah produsen di Indonesia, meskipun terlihat masih belum sepenuhnya terkelola dengan baik. Disertasi ini meneliti sejumlah variabel independen yang dapat ikut mempengaruhi respon konsumen terhadap suatu penawaran CRM melalui dua eksperimen dalam dua studi yang melibatkan partisipan mahasiswa (Studi I) dan ibu-ibu berusia di atas 30 tahun yang memiliki anak (Studi II). Studi I meneliti tentang pengaruh persepsi sosial produk, pembingkaian pesan, dan minat berpikir, yang masing-masing terdiri dari dua level, terhadap respon konsumen dalam suatu penawaran CRM yang diukur melalui sikap terhadap merek (AB), sikap terhadap perusahaan (AC), dan minat membeli (PI). Hasil analisis Manova memperlihatkan bahwa ketiga variabel independen tersebut masing-masing memberikan pengaruh yang signifikan terhadap respon konsumen terhadap suatu penawaran CRM. Dengan memanfaatkan Anova Satu Jalur dan memperhatikan kontras dari parameter rerata antar-sel terbukti bahwa konsumen akan mendukung produk yang dipersepsikan secara sosial bermanfaat dibanding produk yang dipersepsikan secara sosial bermudarat. Ditemukan pula bahwa konsumen dengan minat berpikir rendah akan lebih mudah mendukung suatu penawaran CRM dibanding konsumen dengan minat berpikir tinggi. Minat berpikir (Need of Cognition) ini diukur berdasarkan skala minat berpikir dari Petty & Cacioppo ( 1983). Meskipun terlihat ada perbedaan yang signifikan untuk merespon pembingkaian pesan "sukses" dan "gagal" untuk kelompok konsumen dengan minat berpikir tinggi, hal ini temyata tidak berlaku untuk kelompok konsumen dengan minat berpikir rendah. Suatu hal yang temyata berlaku konsisten dalam Studi II. Studi II meneliti pengaruh realita sumbangan CRM dalam mengatasi permasalahan sosial, yang terdiri dari tiga level, pembingkaian pesan, dan minat berpikir, yang masing-masing terdiri dari dua level, terhadap respon konsumen dalam suatu penawaran CRM yang juga diukur melalui sikap terhadap merek (AB), sikap terhadap perusahaan (AC) dan minat membeli (PI). Hasilnya memperlihatkan bahwa ketiga variabel independen tersebut masing-masing memberikan pengaruh yang signifikan terhadap respon konsumen dalam suatu penawaran CRM. Terbukti pula bahwa konsumen akan lebih mendukung penawaran CRM dengan sumbangan yang realistis dibanding sumbangan yang tidak realistis (terlalu rendah) maupun yang terlalu tinggi (to good to be true). Respon konsumen terhadap kedua bentuk sumbangan yang tidak realistis ini temyata tidak berbeda. Temuan lain dari Studi II mengenai pembingkaian pesan dan minat berpikir memperlihatkan hasil yang serupa, yang dapat memperkuat temuan dalam Studi I.

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Marketing activities that use Cause-Related Marketing (CRM) strategies continue to grow, and some manufacturers in Indonesia have come to resort to it, despite poor coordination in the execution. This dissertation researches some independent variables that affect consumer response toward a CRM proposition, through two experiments in two studies, which involve university students (Study I) and mothers above 30 years old with child/children (Study IT). Study I researches the effect of socially perceived product, message framing, and the need of cognition -each consist of two levels, on consumer response toward a CRM proposition, which are measured by the attitude towards the brand (AB), the attitude towards the company (AC) and the purchase intense (PI). The result of Manova's analysis shows that each of these three independent variables significantly affects consumer response on a CRM proposition. It proves that consumers will support products that are perceived socially beneficial, compared to products, which are socially harmful. The finding also shows that consumers with low need of cognition tend to support CRM proposition, compared to those with high need of cognition. The need of cognition measured with a scale developed by Petty & Cacioppo (1982). Even though there is a significant difference in responding to "success" or "failed" framing within the consumers with high need of cognition, it is not so within the consumers with low need of cognition. In fact, this finding also occurs consistently in Study II. Study IT researches the impact of CRM's reality of donation in solving social problem (which consist of three levels), message framing and the need of cognition (each consists of two levels), on how consumer responds to a CRM proposition, which is measured by the attitude toward the brand (AB), the attitude towards the company (AC) and the purchase intense (PI). The result shows that each of the three independent variables gives a significant impact on how consumer responses to a CRM proposition which has a more realistic of donation, compared to the to-good-to-be-true deal or the one with low realistic of donation proposition."