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Hasil Pencarian

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Laura Brigitta Ludju
"Penelitian ini mengadopsi penelitian yang dilakukan oleh Pradhan, Duraipandan dan Sethi (2014) di India. Objek penelitian tersebut adalah brand sepatu olahraga seperti Adidas, Nike, Puma dan Reebok. Tujuan penelitian adalah untuk mengetahui pengaruh kesesuaian kepribadian konsumen dengan merek  (UP-BP congruence), kesesuaian merek dengan selebriti (BP-CP congruence), dan kesesuaian selebriti dan konsumen (CP-UP congruence) terhadap sikap brand (brand attitude atau BA) dan dampaknya pada minat beli (brand purchase intention atau BPI). Pengaruh celebrity-brand-user personality congruence terhadap brand purchase intention dimediasi oleh brand attitude (BA).
Pada penelitian ini, objek penelitian dikembangkan menjadi produk kosmetik lokal indie. Sebanyak 119 responden perempuan, yang familiar dengan Tyna Kanna Mirdad dan brand lipstik lokal indie SAS C, serta mengetahui lipstik Truly Mazing berpartisipasi dalam penelitian ini. Data dalam penelitian ini, dianalisa menggunakan Path Analysis, yang diolah menggunakan program SPSS 24. Hasil penelitian menunjukkan bahwa UP-BP congruence, BP-CP congruence, dan CP-UP congruence secara langsung tidak berpengaruh signifikan terhadap BA dan BPI. Akan tetapi, brand attitude (BA) berpengaruh signifikan terhadap brand purchase intention (BPI). Sehingga, melalui mediasi BA, UP-BP congruence, BP-CP congruence dan CP-UP congruence, berpengaruh signifikan terhadap brand purcase in tention (BPI).

This study adopted research conducted by Pradhan, Duraipandan and Sethi (2014) in India. The object of the research is sport footwear brand such as Adidas, Nike, Puma and Reebok. The purpose of the study is to find out the influence of consumer-brands personality congruence (UP-BP congruence), brand-celebrities personality congruence (BP-CP congruence), and celebrities-user personality congruence (CP-UP congruence) on brand attitudes (BA) and their impact on brand purchase intention (BPI). The influence of celebrity-brand-user personality congruence on brand purchase intention is mediated by brand attitude (BA).
In this study, the object of research was developed into indie local cosmetic products. A total of 119 female respondents, who were familiar with Tyna Kanna Mirdad, the local indie lipstick brand SAS C and the Truly Mazing lipstick participated in this study. The data in this study were analyzed using Path Analysis, which was processed using the SPSS 24 program. The results showed that UP-BP congruence, BP-CP congruence, and CP-UP congruence did not significantly influence BA and BPI. However, brand attitude (BA) has a significant effect on brand purchase intention (BPI). Thus, through mediation BA, UP-BP congruence, BP-CP congruence and CP-UP congruence, have a significant effect on brand purcase tention (BPI).
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Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2019
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UI - Skripsi Membership  Universitas Indonesia Library
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Dwika Maya Harsanti
"Pasar produk kecantikan yang ramah lingkungan serta preferensi masyarakat terhadap produk yang alami di dunia saat ini sedang mengalami perkembangan. Sementara itu, perempuan usia muda merepresentasikan perkembangan segmentasi konsumen terhadap produk kecantikan dan perawatan yang ramah lingkungan. Meskipun demikian, penelitian mengenai perilaku konsumen terhadap produk natural skincare saat ini masih sedikit. Oleh karena itu, penelitian ini dilakukan untuk memahami intensi perilaku perempuan muda terhadap pembelian produk natural skincare di Jabodetabek Indonesia. TPB Theory of Planned Behavior, yang mana sering digunakan dalam penelitian terdahulu terhadap perilaku konsumen digunakan sebagai dasar teori dalam penelitian. Selanjutnya, variabel yang digunakan untuk memprediksi perilaku konsumen terhadap produk natural skincare dipengaruhi oleh empat faktor lainnya: kesadaran kesehatan, pengetahuan terhadap produk, persepsi harga, dan persepsi ketersediaan. Survei terhadap 227 responden dilakukan melalui kuesioner yang terstruktur. Data kemudian dianalisa menggunakan Structural Equation Modeling SEM. Hasil yang diperoleh adalah kesadaran kesehatan, persepsi harga dan persepsi ketersediaan memiliki pengaruh terhadap sikap perempuan muda terhadap produk natural skincare. Selanjutnya, sikap terhadap produk natural skincare dan norma subjektif terbukti memiliki pengaruh pada sikap terhadap pembelian produk natural skincare. Sementara itu, hanya norma subjektif yang tidak memiliki pengaruh terhadap intensi perempuan muda untuk membeli produk natural skincare.

The market of green beauty products and consumer preference for naturally derived ingredients are expanding worldwide. In addition, young women represent an emerging ecological segment for green beauty and personal care products. However, there are still few researches about consumer behavior towards natural skincare products. Hence, the purpose of this research is to investigate young female consumers rsquo behavioral intention with regard to purchasing natural skincare products in Jabodetabek, Indonesia. The Theory of Planned Behavior was used for the research as it is one of the most widely used theories for investigating consumers rsquo behavioral intention. This research also used attitude towards natural skincare product as an additional variable to predict TPB. The variable was influenced by four more factors health consciousness, product knowledge, perceived price, and perceived availability to predict attitude towards natural skincare products. The survey for this research was collected from 227 respondents through structured questionnaires. The data was analyzed using SEM Structural Equation Modeling . Results have confirmed that health consciousness, perceived price, and perceived availability influence young female consumers attitude towards natural skincare products. The results also showed that attitude towards natural skincare products and subjective norm positively influence attitude towards purchasing natural skincare products. Meanwhile, subjective norm does not have any influences in purchasing intention."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
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UI - Skripsi Membership  Universitas Indonesia Library
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Hanny Fitri Halimah
"Penelitian ini bertujuan untuk menguji hubungan antara endorser credibility, brand credibility, attitude towards brand, attitude towards brand credibility, dan repurchase intention pada merek Wardah. Pengambilan data dilakukan dengan metode purposive sampling menggunakan survei yang disebarkan secara online kepada pengguna merek Wardah di Indonesia yang berusia minimal 17 tahun, mengetahui celebrity endorser Wardah, serta pernah melihat iklan Wardah melalui televisi atau media sosial dan membeli produk Wardah dalam rentang waktu bulan April 2020 s.d. Maret 2021. Sebanyak 522 responden terkumpul yang kemudian diolah dan dianalisis menggunakan Partial Least Square-Structural Equation Method (PLS-SEM). Hasil penelitian ini menunjukkan bahwa endorser credibility dan brand credibility secara positif mempengaruhi attitude towards brand dan brand credibility, serta attitude towards brand secara positif mempengaruhi repurchase intention. Attitude towards brand credibility tidak mempengaruhi repurchase intention dan tidak memediasi hubungan antara endorser credibility dan brand credibility dengan repurchase intention.

The purpose of this study was to examine the relationship between endorser credibility, brand credibility, attitude towards brand, attitude towards brand credibility, and repurchase intention on the Wardah brand. The data was collected by purposive sampling method using a survey distributed online to users of the Wardah brand in Indonesia who are at least 17 years old, know the celebrity endorser of Wardah, and have watched Wardah’s advertisement from the television or social media as well as bought Wardah products within April 2021 until March 2021. A total of 522 respondents were collected which were then processed and analyzed using Partial Least Square-Structural Equation Method (PLS-SEM). The results of this study indicate that endorser credibility and brand credibility positively affect attitudes towards the brand and brand credibility, and attitudes towards the brand positively affect repurchase intentions. On the other hand, attitude towards brand credibility does not affect repurchase intention and does not mediate the relationship between endorser credibility and brand credibility with repurchase intention. "
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2021
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UI - Skripsi Membership  Universitas Indonesia Library
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Maria Aussie Banteng Pramono
"Skripsi ini bertujuan untuk mengetahui dan menganalisis pengaruhcelebrityendorserment terhadap minat beli konsumen melalui sikap atas iklan pada brand L?oreal, yang terdiri dari physical attractiveness (daya tarik), credibility (kepercayaan), expertise (keahlian), dan congruency (keselarasan). Manfaat yang ingin dicapai dalam penelitian ini adalah bagi pihak manajemen atau perusahaan adalah sebagai bahan evaluasi keefektivitasan penggunaan endorser dalam mempengaruhi minat beli konsumen, dan bagi penelitian selanjutnya diharapkan dapat berguna untuk memberikan masukan tentang studi kasus yang membahas mengenai pengaruh celebrity endorsement terhadap minat beli konsumen dalam kegiatan promosi yang dilakukan oleh perusahaan.
Populasi dalam penelitian ini adalah perempuan Indonesia yang pernah melihat iklan produk L'oreal dengan brand ambassador Dian Sastro. Data primer yang berhasil dikumpulkan melalui penyebaran kuesioner berjumlah 125 orang dan diseleksi menjadi 100 orang. Pendekatan yang digunakan berdasarkan faktor-faktor pernah atau tidak menggunakan produk L?oreal, usia, informasi tentang produk, jenis produk yang digunakan, pekerjaan, pengeluaran per bulan, pengeluaran untuk membeli produk kosmetik dan perawatan, pengeluaran untuk membeli produk L?oreal. Pemecahan masalah dalam penelitian ini dilakukan dengan alat analisis korelasi dengan SPSS (Statistical Package for Service Solutions).
Analisis yang telah dilakukan dengan menggunakan program SPSS menunjukkan bahwa physical attractiveness, credibility, congruency dan expertise endorser tidak berpengaruh signifikan terhadap purchase intention.
Saran yang diberikan kepada perusahaan adalah agar mencoba strategi komunikasi pemasaran lainnya misalnya dengan promosi melalui media sosial, atau melakukan keseimbangan pada strategi pemasarannya.

This paper aims to identify and analyze the influence of celebrity endorserment on consumer buying interest through stance on advertising on brand fashion Damn I Love Indonesia, which consists of physical appearance, trustworthiness, expertise, and congruity. The benefits to be achieved in this research is for the management or the company as an evaluation is the effectiveness of the use of endorser in influencing consumer buying interest, and for further research are expected to be useful to provide input on case studies that discuss the influence of celebrity endorsement on consumer buying interest in promotional activities undertaken by the company.
The population in this study were all Indonesian women who've seen ads L'oreal products with brand ambassador Dian Sastro. Primary data were collected through questionnaires of 125 people and selected to be 100 people. Approach used based on factors never or do not use products L'oreal, age, information about the product, the type of product used, jobs, spending per month, expenditure on purchasing cosmetic products and treatments, expenditure on purchasing products L'oreal, Troubleshooting in this study was performed with a correlation analysis with SPSS (Statistical Package for Service Solutions).
The analysis was performed using SPSS shows that physical attractiveness, credibility, expertise and congruency's endorser do not have positive effect on consumer buying interest.
The advice given to companies is to try other marketing communication strategy, for example with the promotion through social media, or perform a balance in its marketing strategies.
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Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
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UI - Skripsi Membership  Universitas Indonesia Library
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Kartika Handayani
"Skripsi ini membahas pengaruh sikap pada iklan televisi Sensodyne Gentle Whitening dan Rexona Spray yang menggunakan layanan periklanan Brand Power terhadap keputusan pembelian produk dalam iklan. Penelitian ini adalah penelitian kuantitatif dengan metode eksperimen completely randomized design dengan laboratory experiment dan jenis penelitian ini adalah penelitian eksplanatif komparatif. Teori yang dipakai dalam penelitian ini adalah Hierarchy of Effects serta teori dan konsep penunjang lainnya seperti teori keputusan pembelian dan konsep sikap dan iklan.
Hasil penelitian menemukan adanya hubungan dan pengaruh yang kuat antara sikap pada iklan televisi yang menggunakan layanan periklanan Brand Power dengan keputusan pembelian. Selain itu juga ditemukan bahwa nilai keputusan pembelian Kelompok Eksperimen lebih tinggi dibandingkan dengan Kelompok Kontrol.

This research is to discuss the influence of Sensodyne Gentle Whitening TVC and Rexona Spray TVC using Brand Power as an ad service on the purchase decision of the products. This research is a quantitative study with completely randomized design experiment research with laboratory experiment. The type of this study is comparative explanative research. Theories used in this research are Hierarchy of Effects, Purchase Decision theory, and other supporting concepts such as the concept of attitude and advertising.
The result of this research is that there`s a strong effect between television commercial (TVC) using Brand Power as ad service and the purchase decision of the product. This research also found that the purchase decision value of Experiment Group is higher than the Control Group.
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Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012
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UI - Skripsi Open  Universitas Indonesia Library
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Kyla Zhahra Ravenska
"Berkembangnya industri kosmetik dan kecantikan di Indonesia menyebabkan permintaan konsumen akan kosmetik dan kecantikan meningkat dan memiliki potensi pasar yang luas. The Body Shop merupakan salah satu brand kosmetik dan kecantikan yang memiliki inovasi produk kosmetik eco-friendly di Indonesia. Penelitian ini bertujuan untuk menganalisis pengaruh innovation resistance terhadap eco-friendly cosmetic purchase intention brand The Body Shop melalui environmental concern dan health concern sebagai variabel moderasi pada pembeli kosmetik di Jabodetabek. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik purposive sampling kepada 167 responden melalui pengisian kuesioner secara online di Google Form. Teknik pengukuran pada penelitian ini diperoleh menggunakan SPSS dan SEM-PLS dimana hasil penelitian menunjukkan bahwa innovation resistance berpengaruh positif secara signifikan terhadap purchase intention. Penelitian ini juga mengungkapkan bahwa environmental concern dan health concern sebagai variabel moderasi juga berpengaruh memperkuat secara signfikan terhadap purchase intention pada kosmetik eco-friendly.

The development of the cosmetics and beauty industry in Indonesia has increased consumer demand and has a broad market potential for cosmetics and beauty. The Body Shop is a cosmetic and beauty brand that has innovative eco-friendly cosmetic products in Indonesia. This study aims to analyze the effect of innovation resistance on eco-friendly cosmetic purchase intention for the The Body Shop brand through environmental concerns and health concerns as moderating variables for cosmetic buyers in Jabodetabek. This study used a quantitative approach with a purposive sampling technique to 167 respondents by filling out an online questionnaire on the Google Form. The measurement technique in this study was obtained using SPSS and SEM-PLS, where the results showed that innovation resistance had a significant positive effect on purchase intention. This study also reveals that environmental concerns and health concerns as moderating variables also have a significant strengthening effect on purchase intention for eco-friendly cosmetics."
Depok: Fakultas Ilmu Administrasi Universitas Indonesia, 2022
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UI - Skripsi Membership  Universitas Indonesia Library
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Qasthalani Ananda Yudadi
"Tingginya kesadaran masyarakat untuk menjaga kelestarian alam menyebabkan perubahan perilaku pembelian masyarakat (consumer purchase behavior) menjadi lebih ramah lingkungan. Dalam hal ini, green marketing dinilai sebagai cara yang inovatif bagi perusahaan untuk memperoleh keunggulan kompetitif sekaligus kesuksesan. Tren green marketing dapat ditinjau dari industri kosmetik, dimana brand kosmetik yang menerapkan praktik green marketing diperkirakan akan mengalami pertumbuhan di masa depan. Namun, masih terdapat pula konsumen di Indonesia yang belum sadar akan pentingnya membeli produk ramah lingkungan (green product) sehingga diperlukan green marketing tools, seperti eco-label, eco-brand, dan environmental advertisement agar bisa mengkomunikasikan green product, khususnya kosmetik ramah lingkungan (green cosmetics) secara lebih intens. Oleh sebab itu, penelitian ini berupaya meneliti pengaruh eco-label, eco-brand, dan environmental advertisement terhadap consumer purchase behavior pada konsumen di Jabodetabek dari salah satu brand kosmetik yang mengadopsi ketiga green marketing tools tersebut, yakni Oasea. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik penarikan sampel berupa non-probability purposive sampling. Sampel dalam penelitian ini sebanyak 100 responden. Kemudian data diolah menggunakan teknik analisis regresi berganda melalui software IBM SPSS Statistics versi 25. Hasil penelitian menunjukkan bahwa seluruh hipotesis diterima. Secara parsial, eco-label, eco-brand, dan environmental advertisement memiliki pengaruh yang positif dan signifikan terhadap consumer purchase behavior.

The high level of public awareness of preserving nature has led to changes in consumer purchasing behavior to become more environmentally friendly. In this case, green marketing is considered an innovative way for companies to gain competitive advantage and success. However, there are still consumers in Indonesia who are not yet aware of the importance of buying green products, so green marketing tools are needed, such as eco-labels, eco-brands, and environmental advertisements in order to communicate green products, especially green cosmetics more intensely. Oasea is one of the cosmetic (skin care) brands that applies eco-labels, eco-brands and environmental advertisements. The aim of this research is to analyze the influence of eco-labels, eco-brands, and environmental advertisements on consumer purchase behavior. This research uses a quantitative approach and survey methods on Oasea consumers in Jabodetabek aged at least 18 years with a sample size of 100 people. The research results show that partially each of eco-label, eco-brand, and environmental advertisement has a positive and significant effect on consumer purchase behavior. Research also reveals that eco-labels, eco-brands, and environmental advertisements simultaneously have a positive and significant effect on consumer purchase behavior."
Depok: Fakultas Ilmu Administrasi Universitas Indonesia, 2024
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UI - Skripsi Membership  Universitas Indonesia Library
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Lulu Puspita Anggraini
"Ada banyak faktor yang dapat mempengaruhi customers sebelum memutuskan untuk membeli suatu produk. Salah satunya dengan mencari berbagai informasi mengenai produk tersebut. Pencarian informasi ini berguna untuk mengurangi customers' uncertainty terhadap kualitas produk yang ditawarkan. Informasi ini dapat diperoleh melalui online review yang merupakan salah satu bentuk dari electronic word of mouth (eWOM). Tujuan dari penelitian ini untuk melihat keefektifan eWOM, review helpfulness, customers trust, brand attitude, dalam mempengaruhi purchase intention produk kosmetik di suatu retailer kosmetik di Indonesia, Sociolla. Metode penelitian yang digunakan kuantitatif deskriptif dengan mengumpulkan data melalui survei online dengan 155 responden. Setelah itu, Partial Least Square–Structural Equation Modeling (PLS-SEM) digunakan untuk menganalisis data. Penelitian ini menemukan bahwa eWOM berpengaruh secara positif dan signifikan terhadap review helpfulness. Review helpfulness juga memiliki pengaruh yang positif dan signifikan terhadap customers trust dan brand attitude. Penelitian ini juga menemukan bahwa customers trust dan brand attitude berpengaruh positif dan signifikan terhadap purchase intention. Ditemukan juga bahwa review helpfulness secara tidak langsung memiliki pengaruh yang positif dan signifikan terhadap purchase intention dengan dimediasi oleh customers trust dan brand attitude. Hasil penelitian juga menunjukkan bahwa review helpfulness, customers trust, brand attitude, secara positif dan signifikan memediasi pengaruh eWOM terhadap purchase intention.

Many factors can influence customers before decide to buy a product. One of them is by looking for information about the product. Information search is useful for reducing customers' uncertainty about the quality of the product. Information can be obtained through online reviews, a form of electronic word of mouth (eWOM). This study aims to see the effectiveness of eWOM in influencing purchase intention on cosmetic retailers. The study also used review helpfulness, customers trust, and brand attitude as mediating variables in the context of Sociolla, a cosmetic retailer in Indonesia. This study used descriptive quantitative research methods by collecting the data via an online survey with 155 respondents. PLS-SEM used to analyse the data. Findings indicate that eWOM has a positive and significant effect on review helpfulness. Review helpfulness also has a positive and significant effect on customers trust and brand attitude. Customers trust and brand attitude also positively and significantly affected purchase intention. This study also found that review helpfulness has an indirect positive and significant effect on purchase intention via customers trust and brand attitude. Results suggest that review helpfulness, customers trust, and brand attitude positively and significantly mediate the effect of eWOM on purchase intention."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
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UI - Tesis Membership  Universitas Indonesia Library
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Farah Diba Ariyanti
"Perkembangan modest fashion di Indonesia meningkat pesat dalam beberapa tahun terakhir. Sejak pandemi, pada tahun 2020, beberapa modest fashion brand ternama di Indonesia mulai mengalihkan strategi penjualan mereka ke ranah online, salah satunya melalui media sosial Instagram. Oleh karena itu, pemasaran produk modest fashion brand dengan menggunakan jasa social media influencer (SMI) sedang berkembang dengan pesat. Penelitian ini ingin mengetahui peran mediasi dari perceived credibility dan perceived religiosity SMI terhadap brand attitude dan purchase intention pada modest fashion brand di Indonesia, serta peran moderasi dari hedonic value pada produk tersebut. Penelitian ini menggunakan metode kuantitatif single cross-sectional dengan jumlah responden sebanyak 246 orang wanita pengguna aktif Instagram. Data dalam penelitian ini diolah menggunakan AMOS 24 dengan metode SEM. Hasil dari penelitian ini menunjukkan bahwa perceived expertise, goowill, dan trustworthiness, serta perceived religiosity yang dimiliki oleh SMI mampu memediasi hubungan antara SMI power dan brand attitude. Kemudian, hedonic value dari produk modest fashion brand juga mampu mempengaruhi purhcase intention. 

In recent years, modest fashion has grown significantly in Indonesia. Since the pandemic in 2020, some well-known modest fashion companies in Indonesia have started to change their focus from offline to online sales, using Instagram as one of the strategies. As a result, social media influencers (SMI) in marketing strategies are expanding. This study wants to analyze the mediating role of perceived credibility and religiosity of SMI on brand attitude and purchase intention of modest fashion brands in Indonesia, as well as the effects of hedonic value on the product. This study included 246 respondents who are active female Instagram users and used a single cross-sectional quantitative methodology. The data was processed using AMOS 24 with the SEM method. This research offers empirical evidence on the mediating effect of expertise, goodwill, trustworthiness, and religiosity between SMI power and brand attitude. Furthermore, the result of this study also shows that moderating effect of the hedonic value on the product from modest fashion brands impacts the purchase intention."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
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UI - Tesis Membership  Universitas Indonesia Library
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Taliya Imaniya
"ABSTRAK
Akhir-akhir ini, kategori produk apparel wanita lokal Indonesia telah berkembang dengan dukungan kemajuan teknologi dan tren belanja online yang meningkat. Maka dari itu, dengan mengetahui dan mengikuti pola perilaku konsumen saat ini di setiap tahap (mulai dari problem recognition hingga post-purchase behavior) dalam membuat keputusan pembelian online, diharapkan dapat membantu merek apparel lokal untuk meningkatkan penjualan dan memperluas pangsa pasar mereka. Penelitian ini menganalisis perilaku pembelian online konsumen melalui: online brand experience yang dimediasikan oleh online brand familiarity; pengaruh central route & peripheral route terhadap information adoption; information adoption yang dimediasikan oleh perceived e-WOM credibility; dan online purchase experience. Responden merupakan individu yang pernah membeli merek apparel lokal Indonesia melalui online, yang kemudian data diolah menggunakan metode Structural Equation Modeling (SEM). Hasil menunjukkan bahwa online brand experience memiliki pengaruh positif pada perilaku pembelian online konsumen hanya jika dimediasi oleh online brand familiarity; central route peripheral route memiliki pengaruh positif pada information adoption; information adoption yang dimediasi oleh perceived e-WOM credibility tidak secara signifikan mempengaruhi perilaku pembelian online konsumen; dan online purchase experience memiliki pengaruh positif pada perilaku pembelian online konsumen.

ABSTRACT
Recently, Indonesian local women apparel category has been growing with the support of technological advancements and the increasing trend of online shopping. Thus, by knowing and following the current patterns of consumer behavior at every stage (starting from problem recognition to post-purchase behavior) in making online purchase decisions, expected to help local apparel brands to increase the sales and expand their market share. This study is analyzing consumer online purchase behavior through: online brand experience mediated by online brand familiarity; the influence of central route & peripheral route on the information adoption; information adoption mediated by perceived e-WOM credibility; and online purchase experience. Respondents were people who has bought Indonesian local apparel brand through online, and the data is processed using Structural Equation Modeling (SEM) method. The results shows that online brand experience have a positive influence on consumer online purchase behavior only if mediated by online brand familiarity; central route peripheral route have a positive influence on information adoption; information adoption mediated by perceived e-WOM credibility is not significantly influence consumer online purchase behavior; and online purchase experience have a positive influence on consumer online purchase behavior."
2019
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UI - Skripsi Membership  Universitas Indonesia Library
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