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"In two parts, this expert guide from ALA's Government Documents Round Table (GODORT) provides the necessary resources librarians can use to connect patrons to specific information via government sites and electronic documents.Managing and providing access to the ever-expanding wealth of electronic government information now available presents a significant challenge for librarians, even those who are government documents specialists.In two parts, this expert guide from ALA's Government Documents Round Table (GODORT) provides the necessary resources librarians can use to connect patrons to specific information via government sites and electronic documents.In part one, the contributing authors discuss historical contexts and contemporary issues of electronic government collections. In part two, they give practical guidance for implementing and improving services.Deftly edited by Andrea Morrison, this book: navigates the local, state, federal, and international e-government landscape; provides in-depth description and examples for cataloging electronic government documents; suggests outreach methods for sharing resources internally and externally; and recommends practical tips for keeping up with electronic government information. Libraries of all types will find this comprehensive book a very useful bridge to serving more patrons through electronic government collections. Offering sound advice for anyone who is or should be working with government documents, this book is especially useful for reference, map, digital, and technical services librarians."

"Managing data in motion describes techniques that have been developed for significantly reducing the complexity of managing system interfaces and enabling scalable architectures. Author April Reeve brings over two decades of experience to present a vendor-neutral approach to moving data between computing environments and systems. Readers will learn the techniques, technologies, and best practices for managing the passage of data between computer systems and integrating disparate data together in an enterprise environment.The average enterprise's computing environment is comprised of hundreds to thousands computer systems that have been built, purchased, and acquired over time. The data from these various systems needs to be integrated for reporting and analysis, shared for business transaction processing, and converted from one format to another when old systems are replaced and new systems are acquired.The management of the "data in motion" in organizations is rapidly becoming one of the biggest concerns for business and IT management. Data warehousing and conversion, real-time data integration, and cloud and "big data" applications are just a few of the challenges facing organizations and businesses today. Managing data in motion tackles these and other topics in a style easily understood by business and IT managers as well as programmers and architects."

"Tesis ini membahas bagaimana ketentuan hukum yang mengatur perlindungan data pribadi secara global dan regional khususnya dalam penerapannya pada suatu transaksi elektronik di Indonesia khususnya OECD dan APEC ketentuan hukum yang mengatur perlindungan data pribadi secara global dan regional khususnya dalam penerapannya pada suatu transaksi elektronik khususnya OECD Guidelines 1980 dan APEC Privacy Frame Work 2004. Prinsip best practices berkembang dari prinsip Fair Information Principle menjadi OECD Guidelines, kemudia berkembang menjadi APEC Privacy Framework, dan kemudian menjadi EU-US Safe Harbor Principle yang merupakan alternatif penyelesaian terhadap persoalan pertukaran data lintas negara (cross border data flow) Untuk melakukan pertukaran data dalam rangka perdagangan internasional, Indonesia perlu menerapkan perlindungan data pribadi sesuai dengan prinsip best practices yang diakui di dunia internasional. Dalam rangka perdagangan internasional, perbedaan standar perlindungan data pribadi di suatu negara dapat menjadi suatu hambatan dalam transaksi elektronik. Oleh karena itu, perlu diupayakan adanya suatu standar perlindungan data pribadi yang dapat menjamin perlindungan terhadap data pribadi sehingga menimbulkan kepercayaan dari negara - negara khususnya memandang pengaturan perlindungan privasi dengan cara government rule yang dianut oleh Uni Eropa. Kebijakan Pemerintah dalam membuat call center pengaduan dan implementasi dari ketentuan-ketentuan yang berlaku di Indonesia terkait perlindungan data pribadi dalam persoalan Spamming SMS Broadcast masih belum cukup memadai dan penerapannya tidak dapat menghentikan penyelenggaraan SMS Broadcast yang melanggar hak privasi masyarakat. Hal tersebut dikarenakan peraturan yang ada yaitu Permenkominfo No. 01/PER/M.KOMINFO/01/2009 tentang Penyelenggaraan Jasa Pesan Premium dan Pengiriman Jasa Pesan Singkat (SMS) ke Banyak Tujuan (Broadcast) tidak memenuhi prinsip-prinsip best practices, yaitu : Preventing Harm dan Accountability.

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This thesis discusses how the legal provisions governing the protection of personal data globally and regionally especially in its application to an electronic transaction in Indonesia. This thesis describes some best practices that developed in international business practices, such as the OECD Guidelines Governing the Protection of Privacy and transborder Flows of Personal Data 1980; Convention for the Protection of Individuals with Regard to Automatic Processing of Personal Data 1985; United Nations Guidelines concerning Computerized Personal Data Files 1990; European Community Directive on the Processing of Personal Data and on The Free Movement of Such Data 1995; APEC Privacy Framework 2004. Nevertheless, the focus in the discussion of this thesis is the OECD Privacy Guidelines and APEC 1980 Frame Work 2004. To exchange data in international trade, Indonesia needs to implement the protection of personal data in accordance with the principles of best practices is recognized internationally. In order of international trade, the differences in standards of personal data protection in a country can become a barrier in electronic transactions. Therefore, it is necessary the existence of a personal data protection standards which can guarantee the protection of personal data, build trust of countries in particular minded privacy protection settings in a way government rule adopted by the European Union. Associated with the implementation of privacy protection, the number of SMS Broadcast circulating in the community to make the Government created a call center complaint and attempt to apply the provisions in force in Indonesia. Protection of personal data in Broadcast SMS Spamming issue is still not sufficient and the application is not able to stop the implementation of SMS Broadcast that violates the privacy rights of the public. That is because existing regulations are Permenkominfo No.01/PER/M.KOMINFO/01/2009 on Implementation and Delivery Services Premium Messaging Short Message Service (SMS) to Many Destinations (Broadcast) does not meet the principles of best practices, namely: Preventing Harm and Accountability."

""Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on...Best Practices in Customer Service is a one-stop resource designed to help anyone involved in customer service answer these questions and more. With 35 chapters written by customer service experts, it illustrates best practices in customer service and provides the tools readers need to implement those practices in their own companies. From classic issues like customer retention to contemporary concerns like providing customer service on the Internet, it helps readers: * fully understand the connection between excellent customer service and organizational performance * deliver a higher level of customer service at a lower cost * develop a customer base that fuels growth and profitability.""

"" Trillions of e-mails travel each year through corporate networks?and they're not all work-related. But for organizations wishing to protect themselves from liability, e-mail is no longer the only danger?they now have to contend with blogs, social networking sites, and other new technologies. Packed with electronic rules, step-by-step guidelines, sample policies, and e-disaster stories, this revised edition of The e-Policy Handbook helps readers: implement strategic electronic rules ? prevent security breaches and data theft ? safeguard confidential company and customer information ? manage new and emerging technologies ? write and implement effective policies ? train employees Updated to cover new technologies, including instant messaging, social networking, text messaging, video sites, and more, this is a comprehensive resource for developing clear, complete e-policies. ""

"Trillions of e-mails travel each year through corporate networks?and they're not all work-related. But for organizations wishing to protect themselves from liability, e-mail is no longer the only danger?they now have to contend with blogs, social networking sites, and other new technologies. Packed with electronic rules, step-by-step guidelines, sample policies, and e-disaster stories, this revised edition of The e-Policy Handbook helps readers: implement strategic electronic rules ? prevent security breaches and data theft ? safeguard confidential company and customer information ? manage new and emerging technologies ? write and implement effective policies ? train employees Updated to cover new technologies, including instant messaging, social networking, text messaging, video sites, and more, this is a comprehensive resource for developing clear, complete e-policies. "