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"ABSTRAKPembaharuan sistem perpajakan nasional atau lebih dikenal dengan reformasi perpajakan, di mana ada implementasi sistem Self Assessment, yang memberikan keleluasaan bagi wajib pajak untuk membayar dan melaporkan kewajiban pajaknya sendiri. Tapi bagaimana jika wajib pajak tidak dapat memenuhi kewajiban perpajakan baik karena ketidakpatuhan dalam sistem perpajakan maupun faktor lainnya. Skripsi ini membahas tentang pelaksanaan pemungutan pajak oleh otoritas pajak di Kantor Pelayanan Pajak Pasar Minggu, serta kendala yang dihadapi, dan upaya apa yang dilakukan oleh otoritas pajak untuk mengatasi hambatan tersebut. Pendekatan yang digunakan dalam penelitian ini adalah penelitian kualitatif dengan desain deskriptif dan mengambil Kantor Pelayanan Pajak Pasar Minggu sebagai tempat penelitian. Hasil penelitian ini menemukan bahwa penagihan aktif memberikan peran yang sangat signifikan terhadap pembayaran tunggakan pajak atas surat ketentuan yang dikeluarkan pada bulan Januari - Juni 2017. Sehubungan dengan realisasi pembayaran tunggakan pajak secara keseluruhan dapat disimpulkan bahwa Prosedur penagihan aktif sebagai upaya untuk mengucurkan tunggakan pajak pada bulan Januari - Juni 2017 belum efektif karena hanya direalisasikan sebesar 6,84 . Hal ini disebabkan ditemukannya beberapa kendala seperti Bagian Seksi Penagihan Kantor Pelayanan Pajak Pasar Minggu yang belum memiliki Sumber Daya Manusia yang tidak mencukupi, terutama yang berkaitan dengan petugas pajak, pembayar pajak yang belum terdaftar, rendahnya kesadaran akan wajib pajak. Dan terakhir, fasilitas kerja yang tidak memadai.

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ABSTRACTRenewal of the national tax system or better known as tax reform, in which there is the implementation of Self Assessment system, which provides flexibility for taxpayers to pay and report their own tax obligations. But what if the taxpayer cannot meet the obligations of taxation both due to non compliance in the tax system and other factors. This thesis discusses the implementation of tax collection by tax authorities in Tax Office Pasar Minggu, as well as any constraints faced, and what efforts are made by the tax authorities to overcome these obstacles. The approach used in this research is qualitative research with descriptive design and take Tax Office Pasar Minggu as research site. The results of this study found that active billing provides a very significant role on the payment of tax arrears on letters provisions issued during the month of January ndash June 2017. In relation to the realization of payment of tax arrears as a whole can be concluded that the active collection procedure as an effort to disburse tax arrears in January ndash June 2017 has not been effective because only realized by 6.84 . This is due to the discovery of several obstacles such as Collection Section Tax Office Pasar Minggu not yet have insufficient Human Resources, especially related to the Tax Bailiffs, taxpayers who have not registered, low awareness of the taxpayer. And lastly, inadequate work facilities. "

"Penelitian ini meneliti tentang efektivitas restitusi pajak pengembalian pendahuluan kelebihan pajak sesuai dengan Peraturan Menteri Keuangan 39/PMK.03/2018. Kebijakan ini dikeluarkan seiring dengan perintah presiden Republik Indonesia untuk meningkatkan peringkat kemudahan berbisnis di Indonesia. Peningkatan kemudahan berbisnis memang terjadi di tahun 2018 namun pada tahun 2019 peringkat tersebut mengalami penurunan. Penelitian ini bertujuan untuk menganalisis efektivitas restitusi pajak pengembalian pendahuluan dan melihat faktor pendukung dan penghambat proses pengembalian pendahuluan. melihat Penelitian ini menggunakan pendekatan kualitatif, tujuan penelitian bersifat deskriptif dan teknik pengumpulan data melalui studi kepustakaan dan studi lapangan. Hasil penelitian ini menunjukan bahwa efektivitas restitusi pajak pengembalian pendahuluan kelebihan pajak secara keseluruhan belum efektif dilakukan. Tidak efektifnya proses pengembalian pendahuluan dikarenakan menurut ukuran efektifitas Duncan yaitu integrasi tidak berjalan dengan baik dikarenakan tidak adanya sosialisasi yang dilakukan. Selanjutnya faktor penghambat dan pendorong proses pengembalian pendahuluan adalah dengan adanya sistem dan aplikasi dapat menjadi pendorong sekaligus penghambat jalanya proses pengembalian pendahuluan. Selain itu faktor pendorong dari proses pengembalian pendahuluan terletak pada kemudahan syarat-syarat yang mendorong WP untuk memanfaatkan kebijakan ini.

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This thesis aims to examines the effectiveness of the preliminary tax return in accordance with Minister of Finance Regulation 39 / PMK.03 / 2018. This policy was issued in line with the president's order of the Republic of Indonesia to improve the ranking of ease of doing business. But the ranking ease of doing business in 2019 had decreased. This study aims to analyze the effectiveness of the preliminary tax return and see the supporting and inhibiting factors of the preliminary return process. This study uses a qualitative approach, research objectives are descriptive and data collection through library research and field studies. The results of this study indicate that the effectiveness of the preliminary tax return of the overall excess tax has not been effectively carried out. The ineffectiveness of the preliminary return process is due to Duncan's effectiveness measure. Integration is not going well because there is no socialization. Furthermore, the inhibiting and driving factors of the preliminary return process is that the presence of systems and applications can be both a driver and an obstacle to the preliminary return process and the ease of the conditions that encourage WP to take advantage of this policy."

"Establishment of modern tax office is part of efforts to increase tax revenues through increase in publics' trust to the tax administration system. Meanwhile tax audit is carried to identify whether the Taxpayer has performed their taxes obligation according to legislation. This research will test the effect of establishment of modern tax office. The test is to identify whether the effect of both independent variables are carried out jointly or partially. This research adopted survey method, carried out by disseminating questionnaires to three respondent groups namely: Taxpayer, tax consultant and tax officer. Sampling method used was non-probability sampling, namely incidental sampling technique. Data gained were analyzed by using double regression. Data analysis already carried out indicates that there is significant effect of variable of establishment of modem tax office and tax audit on tax revenues attainment program, both jointly and partially. Comparison of both independent variables of this research indicates that the establishment of modern tax office has greater effect than the tax audit.

Based on this research finding, it is recommended that in the subsequent research, test should be made other variables that may affect variables of tax revenues attainment program. Other variables presumably having effect are among others: macro economic situation, socialization by the Directorate General of Taxes, perception to benefit of paying taxes etc. Based on this research finding, it is also recommended that in application at field, it is necessary to pay greater attention to aspects of increase in tax audit effectiveness. This recommendation is based on the research revealing that tax audit's contribution is not yet as great as that provided by the establishment of modern tax office. There should be greater attention to tax audit aspect, to increase compliance of the Taxpayer in performing their taxes obligation. Increase in compliance of Taxpayers will provide more optimum implementation of tax revenues attainment program."

"Masih banyak Wajib Pajak yang tidak patuh dan tidak sadar akan kewajiban perpajakannya yang menimbulkan tunggakan pajak. Sehingga dibutuhkan adanya tindakan penagihan pajak aktif. Skripsi ini membahas mengenai implementasi penagihan aktif dengan Surat Teguran dan Surat Paksa serta kendala yang dihadapi dalam pelaksanaan penagihan pajak. Penelitian ini merupakan penelitian kuantitatif-deskriptif yang mengambil KPP Penanaman Modal Asing Satu sebagai site penelitian. Hasil penelitian menunjukkan bahwa tindakan penagihan aktif dengan Surat Teguran dan Surat Paksa di KPP Penanaman Modal Asing Satu dalam implementasinya belum sepenuhnya memenuhi dimensi tingkat implementabilitas dan belum dapat mencapai target pencairan tunggakan pajak. Hal tersebut dikarenakan terdapat kendala dari Wajib Pajak maupun pihak internal kantor pelayanan pajak sendiri.

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There are still many Taxpayers who do not comply and are not aware of their tax liability causing a the tax arrears. So it takes hard tax collection action. This paper discusses the implementation of hard tax collection with warning letter and distress warrant as well as any obstacles encountered in tax collection. This research conducted by using quantitative descriptive approach and took the One Foreign Capital Investment Tax Office as the site of research.

The results of this study found that hard collection with warning letter and distress warrant in One Foreign Capital Investment Tax Office has not meet the policy implementability dimension and can not reach the target disbursement of tax arrears. That is caused by several obstacles from Tax Payers and tax office itself."

"Tujuan dari karya akhir ini adalah untuk melihat pengaruh dari pengimplementasian kebijakan pembentukan Account Representative di Kantor Pelayanan Pajak Pratama. Pemerintah mengimplementasikan kebijakan tersebut dalam rangka melaksanakan Reformasi Administrasi Perpajakan yang bertujuan untuk memperbaiki pelayanan perpajakan yang ada terhadap Wajib Pajak. Penelitian dilakukan dengan penyebaran kuesioner terhadap tiga pihak yaitu Account Representative, Petugas Pajak dan Wajib Pajak yang berada di Kantor Pelayanan Pajak Pratama Jakarta Pasar Rebo. Hasil dari penelitian ini menyimpulkan bahwa dampak dari pengimplementasian kebijakan pembetukan Account Representative dapat memberikan dampak positif bagi pihak Account Representative yang bekerja, Petugas Pajak yang berhubungan dengan Account Representative dan pihak Wajib Pajak yang dilayani oleh Account Representative. Diharapkan karya akhir ini dapat dijadikan referensi bagi pemerintah untuk memperbaiki dan meningkatkan kualitas dalam pelayanan dalam perpajakan.

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The research's objectives is to see the effect from the Account Representative policy implementation establishment on Tax Office Pratama. The Government implemented the policy to manage Tax Administration Reform that aims to fix the tax service for Tax Payers. The research done with questionaire that's been distributed to three party specifically to Account Representative, Tax Officer and Tax Payers on Tax Office Pratama Jakarta Pasar Rebo.

The research result conclude that the effect of Account Representative Policy Implementation Establishment provide positive impact to Account Representative work there, Tax Officer that has been working with Account Representative and Tax Payers that has been serviced by Account Representative. Hope this research become a reference for Government to repair and improve the quality of service in taxation."

"Penelitian ini bertujuan untuk mengetahui implementasi kegiatan penagihan dan bagaimana perkembangan dan pencairan tunggakan pajak di KPP Wajib Pajak Besar Satu. Selain itu penelitian ini juga bertujuan untuk mengetahui umur dan kualitas dari piutang pajak di KPP Wajib Pajak Besar Satu. Bagian terakhir dari pembahasan adalah mengenai kendala-kendala dan upaya-upaya untuk mengatasi masalah yang timbul dari kegiatan penagihan pajak di KPP Wajib Pajak Besar Satu.Metode penelitian yang digunakan adalah metode kualitatif. Jenis dan sumber data yang digunakan adalah data primer yaitu melaui wawancara dengan petugas pajak serta data sekunder yang didapatkan penulis baik dari KPP Wajib Pajak Besar Satu yaitu berupa dokumen-dokumen serta melalui media cetak ataupun online dalam bentuk data, teks dan data statistik.Berdasarkan hasil penelitian didapatkan beberapa kesimpulan bahwa kegiatan penagihan pajak sudah dilakukan dengan baik namun belum optimal, hal ini dapat dilihat dari saldo piutang pajak yang masih tinggi serta kualitas piutang pajak dalam kategori macet masih cukup tinggi. Kendala dari internal Direktorat Jenderal Pajak terutama di bidang Informasi Teknologi dimana data piutang pajak belum terintegrasi antara KPP, Kantor Wilayah dan Kantor Pusat Direktorat Jenderal Pajak sehingga masih diperlukan proses rekonsiliasi secara berkala.

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The objective of the study is to discover the implementation of tax collection activities and the progress of tax arrears disbursements in LTO One. The study also aims to determine the age and quality of tax receivables in LTO One. The last part discusses the constraints and efforts to address the issues arising from tax collection activities in LTO One.

The research method used is qualitative method. Types and sources of data used are primary data obtained from interviews with tax officials as well as secondary data that the author obtained from both LTO One documents along with data, text, and statistical data taken from online or printed media.

Based on the research results, it can be concluded that the tax collection activities are done well but not optimal, observed from the increasing balance of tax receivable and the relatively high amount of the tax receivable with bad quality. Internal constraints of the Directorate General of Taxation (DGT), especially in the area of Information Technology where the tax receivables data have not been integrated between Tax Offices, Regional Tax Offices, and the DGT Head Office, requiring a periodical reconciliation process."

"ABSTRAKKegiatan ekonomi dunia di era globalisasi saat ini membawa dampak pada transaksi lintas negara atas sumber daya serta modal baik melalui partisipasi langsung maupun tidak langsung. Dari transaksi-transaksi kegiatan usaha antar negara tersebut berpotensi menimbulkan Bentuk Usaha Tetap.Bentuk usaha tetap (BUT) merupakan suatu bentuk usaha yang digunakan oleh wajib pajak luar negeri untuk mewakili kegiatan atau kepentingannya di suatu negara (sumber) Konsep BUT dalam model persetujuan penghindaran pajak berganda (P3B) dimaksudkan untuk menenlukan hak pemajakan negara sumber agar dapat mengenakan pajak atas laba usaha yang diterima atau diperoleh oleh subjek pajak dari negara lainnya.Permasalahan dalam menentukan keberadaan suatu BUT atau dapat disebut dengan identifikasi BUT menjadi hal yang sangat penting terutama bagi negara sumber, karena dapat mencegah hilangnya potensi penerimaan pajak yang ditimbulkan dari transaksi kegiatan usaha intemasional.Kendala-kendala yang dihadapi dalam melakukan identifikasi BUT adalah terbalasnya data dan infomasi yang dimiliki Direktorat Jenderal Pajak (DIP) dan kurangnya kerjasama antar instansi, sehingga link data dan informasi dari instansi lain ke DIP belum terwujud. Selain itu pemahaman tentang perpajakan internasional terutarna mengenai BUT dan Tax Treaty dari para pegawai pajak maupun pihak wajib pajak juga menjadi kendala tersendiri.Pada sistem administrasi perpajakan modem (SAPM), terdapat Account Representative (AR) dibawah koordinasi Kepala Seksi Pengawasan dan Konsultasi. Keberadaan AR akan mempermudah komunikasi antara pihak kantor pajak dengan wajib pajak. AR bertanggung jawab dan berwenang memberikan pelayanan secara langsung, edukasi, asistensi, mendorong dan mengawasi pemenuhan hak dan kewajiban wajib pajak. Dalam menjalankan fungsi pengawasan, AR harus dapat melakukan analisa data dan informasi wajib pajak baik dari segi jenis usahanya (nature of business) maupun penerapan suatu peraturan perpajakan kaitannya dengan identifikasi BUT.Terciptanya suatu kerjasama antar instansi seperi Imigrasi, BKPM dan juga Departemen Luar Negeri yang dapat memberikan dukungan data dan informasi yang selalu up to date dan dapat diakses langsung oleh DIP akan sangat mendukung pelaksanaan identifikasi BUT atas transaksi internasional. Disamping itu, peningkatan kemampuan analisa kegiatan usaha wajib pajak dan peningkatan pemahaman perpajakan internasional dari parat pajak periu ditingkatkan dengan melakukan pendidikan dan pelatihan yang rutin dan berkesinambungan.Jadi bersinerginya antara data dan infomaasi yang lengkap atas transaksi intemasional dengan kemampuan analisa serta pamahaman mengenai BUT yang dikemas dalam SAPM akan sangat mendukung identifikasi BUT secara cepat yang pada akhirnya dapat mencegah hilangnya potensi penerimaan pajak dari transaksi internasional.

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ABSTRACTThe global economic transactions has been leading to the exchange of goods and services and movements of capital, technology and person. Those international transactions may cause the existence of a permanent establishment of an enterprise of one country in another country.The permanent establishment generally is a place of business through which an enterprise of one country carries on its business in another country. The main concept of a permanent establishment is to determine the right of a source country to tax the proiits of an enterprise ofthe other country.The identification of a permanent establishment plays an important role in a source country since the source country shall only tax the profits of an enterprise if it derives from a permanent establishment. Otherwise, the potential tax revenue fiom the international transactions may be lost.There are several obstacles in determination of a permanent establishment, namely a lack of data and information and a lack of coordination between department especially data link from the Directorate General of Taxes to and from other department, and also the limitation of the taxpayer?s and tax official?s knowledge of international taxation.In a Modem Tax Administration System (SAPM) there is an Account Representative (AR) who is responsible and authorized to provide services, consultation, assistance for taxpayer and to supervise a taxpayer in term of taxpayer's right and obligation, The existence of AR hopefully may make the taxpayer easy to communicate to the tax oflice since the function of AR is a liaison officer of taxpayer in the tax office.In their function as a supervisory, an AR is required to have better knowledge of nature of business of taxpayer, and to analyze the consequence of taxation of every single transaction the taxpayer made. Finally AR could identify the existence of permanent establishment from the taxpayer?s transaction.It is suggested to create the coordination between government agencies such as Immigration, Investment Coordinate Board and Foreign Affair Ministry to support data and information which will be very useful in identifying the existence of permanent establishment. Such exchange of infomation should always be update and the DGT should have the direct access to the information. Moreover, the capability of AR in international taxation and analyses of tax payer?s nature of business should be increased by providing them regular and continue training.In conclusion, the synergy between the availability data and information of international transaction and the ability of tax officer to analyze the taxation of international transaction in Modern Tax Administration System may support the accurate determination of a permanent establishment, and finally may prevent the lost of tax revenue from international transaction."