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"Salah satu permasalahan dari proses industri dalam pasar global yang semakin kompetitif adalah kebutuhan untuk menghasilkan produk dengan kualitas yang tinggi dengan pemakaian energi dan sumber daya yang semakin kecil. Sebuah perusahaan yang bergerak di industri otomotif mengembangkan frame part sepeda motor yang terbuat dari material casting alumunium, namun masih belum berjalan secara optimal untuk memenuhi besarnya jumlah demand dari customer, karena proses yang belum efisien sehingga harus ada kondisi over time dan ratio defect produksi yang masih diatas target perusahaan. Tujuan dari penelitian ini adalah untuk melakukan pengurangan waste, aktifitas non value added, peningkatan cycle time aktual dengan menerapkan lean six sigma (Define, Measure, Analyze, Improve, Control) dan theory inventive problem untuk mengatasi permasalahan defect produksi yang terdapat pada lini produksi rear arm, sehingga meningkatkan kapasitas produksi. Berdasarkan hasil analisis awal didapatkan kinerja level sigma perusahaan berada pada 3,8 sigma dan kondisi cycle time proses berada dibawah takt time sehingga diperlukan perbaikan. Waste terbesar dari proses produksi ini adalah defect/reject part (26.29%), unnecessary inventory (20.45%), dan over production (16.85%). Untuk permasalahan defect yang dominan akan menggunakan solusi TRIZ yang menghasilkan solusi proses stired grain die cast (SGDC), Unnecessary inventory dengan melakukan balancing proses peningkatan cycle time proses agar capacity-up dan overproduction dengan pengaturan penjadwalan ulang produksi dan meningkatkan mutu kualitas produksi terutama dalam lini produksi casting rear arm. Level sigma yang didapat setelah perbaikan menjadi 4,8% dan kondisi cycle time mengalami penuruan yang berada dibawah kondisi takt time.

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One of the problems in the industry increasingly competitive global market is the need to produce products with high quality with the use of energy and resources are getting smaller. A company's automotive industry to try to develop motorcycle frames made of material casting aluminum, but still has not run optimally to meet the large amount of demand from customers, because the process is not efficient so there should be conditions over time and the ratio of defect production is still above the target company.

The purpose of this study was to carry out the reduction of waste, activity is non value added, improved cycle time by applying lean six sigma (Define, Measure, Analyze, Improve, Control) and the theory inventive problem to solve the problems of defect production contained in the production of rear arm, to increase production capacity.

Based on preliminary analysis of the results showed the company's performance sigma level is at 3.8 sigma and conditions of the process cycle time, is below takt time, that required an improvement. The waste from the production process are defect/reject part (26.29%), unnecessary inventory (20:45%), and over production (16.85%). For issues defect dominant will use the solution TRIZ, which provide process solutions stired grain die cast (SGDC), Unnecessary inventory by balancing processes for improved cycle time of the process, thereby increasing productivity and overproduction by setting rescheduling production to increase the quality of production, especially in the rear arm casting production lines. Sigma levels obtained after improvement to 4.8% and reduced cycle time for each process until below takt time process."

"Penerapan konsep manajemen mutu seperti Lean Six Sigma mulai diterapkan dalam industri jasa seperti pada industri telekomunikasi. Tesis ini dilakukan untuk menganalisis penerapan konsep Lean Six Sigma pada operator telekomunikasi dengan melihat kapabilitas proses BTS melalui kinerja Call Setup Success Rate (CSSR) dan Call Drop Rate (CDR). Parameter tersebut merupakan dua parameter utama jaringan seluler. Penerapan Six Sigma pada proses perbaikan kualitas layanan seluler dilakukan agar kedua parameter tersebut dapat mencapai nilai standar yang telah ditentukan. Kinerja parameter BTS dapat dilihat berdasarkan nilai kinerja proses Ppk yang kemudian dikonversi menjadi nilai sigma. Nilai sigma terbesar yang dapat dicapai setelah dilakukan perbaikan berdasarkan penelitian ini adalah 6σ untuk parameter CSSR area Jakarta Utara. Faktor-faktor yang menentukan keberhasilan implementasi Six Sigma dalam proses perbaikan kualitas jaringan seluler juga dianalisis dan didapatkan bahwa faktor kepemimpinan merupakan faktor utama keberhasilan implementasi Six Sigma menurut para responden. Penelitian ini menggunakan data sekunder yang berupa kinerja BTS dan data primer yang didapatkan dari kuesioner kepada Divisi Optimisasi.

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The application of quality management concepts such as Lean Six Sigma was implemented in the service industry such as the telecommunications industry. This thesis is conducted to analyze the application of the concept of Lean Six Sigma in the telecommunications operator to see performance capability of BTS through the performance of Call Setup Success Rate (CSSR) and Call Drop Rate (CDR). These parameters are the two main parameters of the mobile cellular network. Application of Six Sigma in mobile cellular service quality improvement process is done so that these two parameters can achieve a standard value that has been determined before. Performance parameters of BTS can be seen by Ppk process performance values which then converted into a sigma value. The largest sigma value that can be achieved after improvement process by this research is 6σ for CSSR parameter in North Jakarta area. The factors that determine the success of the implementation of Six Sigma in the process of improvement of the quality of mobile networks is also analyzed and found that leadership is a key factor for the successful implementation of Six Sigma according to the respondents. This study uses secondary data such as the performance of the BTS and primary data obtained from the questionnaire to the Division of Optimization."

"[This Minibook is a brief guide for Green Belt during a Lean Six Sigma project management or for Kaizen Leader during a process improvement activity. Through both its theoretical concepts and practical examples it is a pocket book for a quick consultancy. Authors idea comes from companies needs in order to analyze information useful to know in depth different kind of processes. The set of Six Sigma tools are explained through Minitab 16, the last release of the most widely used statistical software. , This Minibook is a brief guide for Green Belt during a Lean Six Sigma project management or for Kaizen Leader during a process improvement activity. Through both its theoretical concepts and practical examples it is a pocket book for a quick consultancy. Authors idea comes from companies needs in order to analyze information useful to know in depth different kind of processes. The set of Six Sigma tools are explained through Minitab 16, the last release of the most widely used statistical software. ]"

"CV Expand Jaya Perkasa adalah perusahaan bergerak dibidang distribusi branded FCMG (Fast Moving Consumer Goods). Perusahaan ini ingin meningkatkan pencapaian service level pada proses pengirimannya. Oleh karena itu, penelitian dilakukan untuk memperoleh usulan perbaikan rantai suplai yang dapat digunakan sebagai masukan untuk peningkatkan pencapaian service level. Penelitian ini dilakukan dengan menggunakan pendekatan Lean Six Sigma dan Vehicle Routing Problem. Tahapan penelitian yang dilakukan terdiri dari tahap define, measure, analyze, improve, dan control. Pada tahap define dilakukan pengumpulan data perusahaan, diagram SIPOC, service level, diagram alir proses, data mobil, data pengiriman, diagram sebab akibat, dan penentuan tujuan. Pada tahap measure dilakukan pengukuran kapabilitas proses, DPMO, tingkat sigma, clan pengukuran proses pengiriman. Pada tahap analyze dilakukan identifikasi pemborosan EDOWNTIME dan analisa pemborosan lebih lanjut dengan menggunakan 5W+1H. Pada tahap improve dilakukan perbaikan rantai suplai dari sistem kerja dan sistem transportasi. Perbaikan sistem kerja dilakukan dengan pendekatan seiri, seiton, seiso, dan perbaikan alur proses pengiriman. Sedangkan perbaikan sistem transportasi dilakukan dengan pendekatan Vehicle Routing Problem. Pada tahap control dilakukan pengontrolan implementasi tindakan perbaikan yang dilakukan.

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CV Expand Jaya Perkasa is a company which have a role in distribution of branded FCMG (Fast Moving Consumer Goods). This company want to improve service level on delivery process. Therefore, the experiment was done have a goal to get a recommendation of supply chain improvement which can be used to increase the service level.

This experiment was done with Lean Six Sigma and Vehicle Routing Problem approach. The step of experiment which be done consisted of define, measure, analyze, improve, and control step.

At define strep was done colleted company's data, SIPOC diagram, service level, process flow diagram, cause and effect diagram, and determination of goal.

At measure step was done measurement of capability process, DPMO, sigma level, and process delivery. At analyze step was done identification of EDOWNTIME waste and the next step of analyze with 5 Wf 1 H.

At improve step was done supply chain improvement on working system and transportation system.

The improvement of working system was done with seiri. sexton, seiso approach, and improvement of delivery process flow. The improvement of transportation system was done with Vehicle Routing Problem approach. At control step was done controlling of improvement which be done."

"Penelitian ini bertujuan menganalisis proses discharge pasien rawat inap di RS St. Elisabeth Bekasi dengan menggunakan pendekatan Lean Six Sigma melalui metode kualitatif dengan pengamatan pada 6 unit yang terlibat. Pendekatan Six Sigma mencoba mengurangi variasi waktu pada setiap tahapan discharge di masing-masing unit tersebut, pendekatan Lean mengidentifikasi aktifitas yang tidak menambah nilai dan berusaha menguranginya.Hasil penelitian diperoleh, rat-rata waktu proses discharge pasien rawat inap adalah 238 menit dan faktor yang paling berperan untuk menurunkan waktu tersebut adalah disiapkannya instruksi pemulangan pasien oleh dokter, sehari sebelum pasien dipulangkan.

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With the aim of streamlining the inpatient's discharge process at the Elizabeth Hospital Bekasi, this study analyzed the efficiency of discharge process using the Lean Six Sigma method. Six Sigma method tries to reduce time variation in each step of the discharge process followed by identifying the appropriate time. The Lean method identifies the non values activities (waste) to be reduced. For that, qualitative approach using observation was implied.

The study resulted with 238 minute as average total timing of discharge and the greatest impact to reduce it will be the one day earlier written discharge instruction prepared by the physician."

"ABSTRAKSelama satu setengah tahun, pengajuan penagihan klaim rawat inap oleh RS Awal Bros Pekanbaru kepada BPJS Kesehatan menemui berbagai kendala yaitu lamanya menyerahkan berkas penagihan klaim RS yang berdampak terlambatnya RS menerima pembayaran. Penelitian dengan metode preeksperimental pre test post test ini mengobservasi waktu proses dan waktu antar proses, mengidentifikasi waste pada proses penagihan klaim serta melakukan perbaikan jangka pendek dan jangka menengah menggunakan metode Lean Six Sigma. Hasil penelitian pada bulan April 2015 menunjukkan 98% waktu proses penagihan klaim merupakan kegiatan Non Value Added dengan waktu terlama melakukan serah terima berkas penagihan kepada verifikator BPJS kesehatan adalah 26 hari dan waktu tercepat adalah 12 hari dengan nilai sigma level adalah -3,85 dan defect per million adalah 999,943. Setelah dilakukan proses perbaikan dengan metode Lean Six Sigma pada bulan September 2015, kegiatan Non Value Added menurun menjadi 92% dengan waktu terlama melakukan serah terima berkas penagihan kepada verifikator BPJS kesehatan adalah 11 hari dan waktu tercepat adalah 3 hari dengan nilai sigma level adalah 1,48 dan defect per million adalah 68,976 dengan menghasilkan kualitas klaim yang lebih baik terlihat dari hasil rekapitulasi berkas tidak ada berkas yang tidak layak klaim.

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ABSTRACTDuring one and a half years, the insurance claim life cycle filling by Awal Bros Pekanbaru to BPJS Kesehatan faced many obstacles, such as: longer time to submit the billing claims documents that impact to delay on receives payment. This Research using pretest posttest experimental method to observe total time of insurance claim life cycle and time between processes, identify the waste, and perform short term and medium-term improvement plan by using Lean Six Sigma method. The results of the research in April 2015 showed 98% of billing claims processing time was a Non Value Added activity with the longest time to submit billing document to BPJS verificator was 26 days, and the fastest time was 12 days. The sigma value was -3,85 and defect levels was 999.943 per million. After improvement process by using Lean Six Sigma in September 2015, there were significant changes that show non value added acitivity of billing claim processing time becomes 92% with the longest time to submit billing document to BPJS verificator was 11 days, and the fastest time was 3 days which values of sigma level was 1.48 and defect per million was 68.976 with better quality claims;"

"[ABSTRAKTesis ini bertujuan untuk menjelaskan bagaimana penerapan Six Sigma di PT SKF Indonesia serta melakukan perbaikan proses bisnis di area produksi PT SKF Indonesia dalam menurunkan waktu resetting di CH 2, 3 & 4 menggunakan metodologi Six Sigma. Penelitian dilakukan dengan mengikuti tahapan yang ada dalam DMAIC serta menggunakan tools Six Sigma untuk memperbaiki proses resetting. Untuk menguji perbaikan yang telah dilakukan, digunakan metode statistik untuk membandingkan data sebelum dan sesudah menggunakan Normality Test dan Two Sample T-Test. Penelitian ini dilakukan dalam kurun waktu Januari hingga Juni 2015 dimana data baseline diambil dari Januari ? Maret 2015 dan improvement dilakukan mulai April 2015 dimana pengukuran waktu resetting setelah perbaikan dilakukan dari April ? Juni 2015. Pada akhirnya, penerapan Six Sigma ternyata mampu mengurangi waktu resetting di CH 2, 3 & 4 dari 4,7 jam menjadi 3 jam. Pengurangan 1,7 jam ini jika dikalikan dengan jumlah resetting di tahun 2014 dan dikalikan dengan rate per hour production line maka akan memberikan pemasukan sebesar 4,2 Miliar dan sebagian dari pemasukan tersebut dapat dijadikan sebagai insentif bagi operator pelaksana resetting untuk memberi semangat sehingga improvement yang telah dilakukan akan terus berjalan;

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ABSTRACTThis thesis aims to explain how the application of Six Sigma in PT SKF Indonesia as well as the conduct of business process improvement in the production area of PT SKF Indonesia in reducing the time resetting in CH 2, 3 & 4 using Six Sigma methodology. The study was conducted by following stages in DMAIC and using Six Sigma tools to improve the process of resetting. To test the improvements made, statistik method was used to compare data before and after using normality Test and Two Sample T-Test. This research was conducted in the period January to June 2015 where baseline data taken from January to March 2015 and improvement conducted from April 2015 in which the measurement time resetting after the repair is done from April to June 2015. In the end, the application of Six Sigma was able to reduce the time resetting in CH 2, 3 & 4 from 4.7 hours to 3 hours. This reduction of 1.7 hours when multiplied by the number of resetting in 2014 and multiplied by the rate per hour production line will provide revenues of 4.2 billion and a portion of the revenue can be used as an incentive for operators implementing resetting to encourage that improvement has done will continue to run.;This thesis aims to explain how the application of Six Sigma in PT SKF Indonesia as well as the conduct of business process improvement in the production area of PT SKF Indonesia in reducing the time resetting in CH 2, 3 & 4 using Six Sigma methodology. The study was conducted by following stages in DMAIC and using Six Sigma tools to improve the process of resetting. To test the improvements made, statistik method was used to compare data before and after using normality Test and Two Sample T-Test. This research was conducted in the period January to June 2015 where baseline data taken from January to March 2015 and improvement conducted from April 2015 in which the measurement time resetting after the repair is done from April to June 2015. In the end, the application of Six Sigma was able to reduce the time resetting in CH 2, 3 & 4 from 4.7 hours to 3 hours. This reduction of 1.7 hours when multiplied by the number of resetting in 2014 and multiplied by the rate per hour production line will provide revenues of 4.2 billion and a portion of the revenue can be used as an incentive for operators implementing resetting to encourage that improvement has done will continue to run., This thesis aims to explain how the application of Six Sigma in PT SKF Indonesia as well as the conduct of business process improvement in the production area of PT SKF Indonesia in reducing the time resetting in CH 2, 3 & 4 using Six Sigma methodology. The study was conducted by following stages in DMAIC and using Six Sigma tools to improve the process of resetting. To test the improvements made, statistik method was used to compare data before and after using normality Test and Two Sample T-Test. This research was conducted in the period January to June 2015 where baseline data taken from January to March 2015 and improvement conducted from April 2015 in which the measurement time resetting after the repair is done from April to June 2015. In the end, the application of Six Sigma was able to reduce the time resetting in CH 2, 3 & 4 from 4.7 hours to 3 hours. This reduction of 1.7 hours when multiplied by the number of resetting in 2014 and multiplied by the rate per hour production line will provide revenues of 4.2 billion and a portion of the revenue can be used as an incentive for operators implementing resetting to encourage that improvement has done will continue to run.]"

"Pada periode kedua pemerintahan Presiden Jokowi, segala fokus diutarakan kepada pembangunan infrastruktur. Meskipun fokus pemerintahan pada infrastruktur, banyak data yang menunjukan bahwa kemampuan beton pracetak belum bisa memumpuni secara produksi dan juga pasar/demand yang bersaing. Penelitian ini dilakukan dengan maksud untuk membangun budaya inovasi perusahaan pracetak di Indonesia, mengingat semakin tinggi budaya inovasi perusahaan, semakin tinggi juga kinerja, serta semakin tinggi kinerja perusahaan beton pracetak, semakin tinggi kemampuan beton pracetak di Indonesia.

Penelitian ini mengidentifikasi kondisi eksisting Improvement SMI berbasis ISO 56002. Selain itu penelitian ini juga mengidentifikasi Indikator yang mempengaruhi Improvement SMI, model hubungan antara proses Improvement SMI berbasis ISO 56002 & LSS, dan juga memberikan rekomendasi Improvement SMI yang berbasis ISO 56002.

Instrumen yang digunakan penelitian ini adalah berupa kuesioner pilot, validasi pakar, responden dengan skala likert, dan juga wawancara. Hasil penelitian ini menunjukan bahwa level penerapan Improvement SMI perusahaan ada pada level “Kompeten”. Selain itu terbukti bahwa SMI ISO 56002 dan konsep LSS merupakan faktor pendukung dari peningkatan budaya inovasi dengan model hubungan yang dibentuk dengan bantuan software SmartPLS 4. Terakhir, rekomendasi berdasarkan hasil penelitian ini adalah dilakukanya pengintegrasian LSS menuju ISO 56002 sebagai katalisator dalam meningkatkan budaya inovasi perusahaan.

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In the second period of President Jokowi's administration, all focus was placed on infrastructure development. Even though the government's focus is on infrastructure, a lot of data shows that the capabilities of precast concrete cannot yet meet production and show competitive market/demand. This research was conducted with the aim of building a culture of innovation for precast companies in Indonesia, bearing in mind that the higher the company's innovation culture, the higher the performance, and the higher the performance of precast concrete companies, the higher the capabilities of precast concrete in Indonesia.

This research identifies the existing conditions of IMS Improvement based on ISO 56002. Apart from that, this research also identifies indicators that influence IMS Improvement, models the relationship between the ISO 56002 & LSS-based IMS Improvement process, and also provides recommendations for ISO 56002-based IMS Improvement.

The instruments used in this research were a pilot questionnaire, expert validation, respondents with a Likert scale, and also interviews. The results of this research show that the level of implementation of the company's IMS Improvement is at the "Competent" level. Apart from that, it is proven that IMS ISO 56002 and the LSS concept are supporting factors for increasing innovation culture with a relationship model formed with the help of SmartPLS 4 software. Finally, the recommendation based on the results of this research is to integrate LSS towards ISO 56002 as a catalyst in improving the company's innovation culture."

"Studi ini bertujuan untuk mengidentifikasi implementasi dari proses dan alat dari proyek perbaikan mutu. Menyediakan fase-fase beserta kegiatannya untuk menjalankan sebuah proyek perbaikan mutu. Studi ini juga menyajikan jenis-jenisalat dan teknik yang digunakan untuk mencapai tujuan dalam setiap tahapan proyek.Studi ini mencatat bahwa berbagai jenis pendekatan manajemen mutu memiliki kesamaan dalam langkah proses dan alat yang digunakan dalam setiap proses. Terdapat empat langkah umum dalam sebuah proyek perbaikan, yaitu: 1. Identifikasi dan penetapan sebuah proyek perbaikan, 2. Mendiagnosa penyebab masalah, 3. Menghilangkan penyebab masalah, 4. Mempertahankan pencapaian dari hasil perbaikan. Disamping itu didapatkan juga bahwa sebuah alat sangat mungkin untuk dipakai di dalam lebih dari satu tahap atau proses.

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This paper attempts to identify the implementation of process steps and tools in a quality improvement project. It provides phases and its activities to perform a project of quality improvement process. It also present kinds of tools and techniques are used to achieved goals in every steps of project.

This study note that various quality management approaches has a similarity in process steps and tools. There are four general steps in an improvement project. Those are identify and establish an improvement project; diagnose the cause of problems; remedy the cause of problem; and Hold the gains. It also provides most commonly tools applied in quality and a process improvement project.The application of a tool in more than one phase into a project is very possible."