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"ABSTRAKSalah satu fenomena dari adanya perkembangan teknologi adalah adanya industri start-up dengan produk teknologi berupa aplikasi. Salah satu dari aplikasi yang popular saat ini adalah aplikasi yang digunakan sebagai sarana penunjang transportasi masyarakat atau dikenal dengan transportasi berbasis aplikasi online. Munculnya tiga perusahaan start-up yang menawarkan layanan transportasi online berbasis aplikasi, seperti Go-Jek, Grab, dan Uber, mewarnai persaingan bisnis di dalam industri jasa transportasi tersebut. Fokus dari penelitian ini adalah untuk menganalisis faktor-faktor yang mempengaruhi consumer switchover intention pada industri jasa transportasi berbasis aplikasi online. Structural equation modeling dan pendekatan multi sampel digunakan sebagai teknik untuk menganalisis model penelitian yang diajukan di dalam penelitian. Dari hasil penelitian diketahui bahwa faktor-faktor TPB, yaitu attitude dan propensity to anthropomorphise memiliki pengaruh yang signifikan terhadap brand love, baik pada pengguna dengan keterlibatan tinggi maupun pengguna dengan keterlibatan rendah. Faktor TPB lainnya seperti subjective norm dan affordability memiliki peran minor, di mana subjective norm berpengaruh terhadap brand love pada pengguna dengan keterlibatan rendah, sedangkan affordability tidak berpengaruh pada keduanya. Forgiveness memainkan peran penting dalam menjaga kelangsungan hubungan konsumen-provider. Di mana brand love, agreeableness, dan service failure severity memiliki pengaruh signifikan terhadap switchover intention ketika dimediasi oleh forgiveness di mana adanya skenario terjadinya kegagalan layanan.

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ABSTRACTOne of the phenomena of the development of technology is the existence of start up industry with technology products in the form of applications. One of the most popular applications today is an application that is used as a means of supporting public transport, known as an online application based transport. The emergence of three start up companies Go Jek, Grab, and Uber that offer application based online transportation services, coloring the business competition within the transport service industry. The focus of this research is to analyze the factors influencing consumer switchover intention in online application based transport services. Structural equation modeling and multi sample approach were used as a technique to analyze the research models proposed in the study. From the results TPB factors, namely attitude and propensity to anthropomorphize has a significant influence on brand love, both on high involved users and low involved users. While subjective norms and affordability have a minor role, in which subjective norm affects brand love on low involved users, while affordability does not affect both of them. Forgiveness plays an important role in maintaining customer provider relationships. Where brand love, agreeableness, and service failure severity have significant influence on switchover intention when mediated by forgiveness in the scenario of service failure occurs."

"Dalam beberapa dekade terakhir, isu pelestarian lingkungan menjadi hal yang penting untuk diperhatikan bermasyarakat. Seiring dengan perkembangan tersebut, produk organik (organic product) yang merupakan bagian dari karakteristik produk ramah lingkungan kini menjadi tren dalam kehidupan bermasyarakat. Tujuan utama skripsi ini adalah untuk mengetahui pengaruh dari nilai-nilai konsumen (kesadaran akan kesehatan, kesadaran akan lingkungan dan kesadaran akan penampilan), sikap, norma subjektif, dan kontrol perilaku (perceived behavioral control) terhadap minat beli konsumen terhadap produk perawatan diri berbahan organik. Penelitian ini dilakukan dengan menggunakan metode SEM (Structural Equation Modeling), dan mengambil sampel sebanyak 231 orang, dengan unit analisis mahasiswa Universitas Indonesia. Hasil dari penelitian ini menyimpulkan bahwa kesadaran akan lingkungan merupakan elemen yang sangat penting dalam membuat perilaku seorang individu pro terhadap lingkungan dalam kesehariannya, sehingga hal tersebut mendorong minat beli konsumen terhadap produk perawatan diri berbahan organik. Selain itu penelitian ini menemukan bahwa efek moderasi perceieved behavioral control tidak memiliki pengaruh terhadap minat beli produk perawatan diri berbahan organik.

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In recent decades, environmental issues have become important to note community. In line with it, organic products, that are part of the characteristics of eco-friendly products are now becoming a trend in the society.

The main purpose of this paper is to investigate the effect of consumer values ​​(health consciousness, environmental consciousness, and appearance consciousness), attitudes, subjective norms, and perceived behavioral control on consumers purchase intention towards organic personal care products.

This research was conducted to 231 University of Indonesia students, by using SEM (Structural Equation Modeling).

The results of this study concluded that environmental consciousness is the most important element in making the behavior of an individual pro on the environment in their daily life, so that it encourages consumers to buy organic personal care product. In addition the study found that moderating effects of perceived behavioral control has no effect to influence purchase intention towards organic personal care product."

"Penetrasi internet yang tumbuh pesat serta penggunaan aplikasi seluler menyebabkan peningkatan ekonomi digital dan terus berkembangnya bisnis online, termasuk di Indonesia. Berbagai bisnis online memasarkan produknya melalui media sosial seperti Instagram, salah satunya adanya merek alas kaki PVRA dan MADER. Penelitian ini mengajukan perspektif value-attitude- behavior seperti utilitarian value, hedonic value, dan attitude serta faktor lain yaitu privacy dan trust untuk meneliti alasan pembeli terhadap online repurchase intention. Pengumpulan data dilakukan dengan instrumen kuesioner dan terkumpul 180 responden yang kemudian diolah menggunakan metode PLS-SEM. Hasil dari penelitian ini menunjukkan bahwa utilitarian value memiliki pengaruh positif pada attitude responden MADER terhadap online repurchase intention. Kemudian, hedonic value memiliki pengaruh positif pada attitude responden PVRA maupun MADER terhadap online repurchase intention mereka. Berikutnya, trust memiliki pengaruh positif pada attitude responden PVRA dan MADER terhadap online repurchase intention. Selain itu, attitude memiliki pengaruh positif terhadap online repurchase intention baik pada responden PVRA maupun responden MADER.

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Rapidly growing internet penetration and the use of mobile applications have led to an increase in the digital economy and the continued development of online businesses, including in Indonesia. Various online businesses market their products through social media such as Instagram, one of which are footwear brand name PVRA and MADER. This research proposes the perspective of value- attitude-behaviors such as utilitarian value, hedonic value, and attitude and other factors, such as privacy and trust to examine the reasons for buyers towards the online repurchase intention. Data collection was done by questionnaire instruments and has been collected 255 respondents which were then processed using the PLS-SEM method.

The results of this study indicate that utilitarian value has a positive influence on the attitude of MADER respondents to the online repurchase intention. Then, hedonic value has a positive influence on the attitude of PVRA and MADER respondents to their online repurchase intention. Next, trust has a positive influence on the attitude of PVRA and MADER respondents to the online repurchase intention. In addition, attitude has a positive influence on online repurchase intention in both PVRA respondents and MADER respondents."

"Dalam beberapa tahun terakhir, kemajuan teknologi mengalami perkembangan yang begitu pesat, dilihat dari munculnya mobile commerce yang bermunculan salah satunya Raena sebagai mobile commerce yang bergerak pada penjualan produk kosmetik dan/atau perawatan diri kemudian menyebabkan timbulnya online impulse buying behavior karena pengaruh consumer perceived value dan interpersonal influence. Tujuan dari penelitian ini adalah menganalisis pengaruh consumer perceived value terhadap online impulse buying behavior melalui interperosnal influence pada pengguna aplikasi Raena. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survey melalui kuesioner yang disadasarkan oleh metode purposive sampling. Jumlah responden dalam penelitian ini adalah 162 yang dijaring melalui online quesionnaire menggunakan Google Form. Pengolahan data dilakukan dengan menggunakan software SmartPLS 3.2.9. Hasil penelitian ini menunjukan bahwa terdapat pengaruh signifikan antara consumer perceived value terhadap online impulse buying behavior namun tidak terdapat pengaruh signifikan terhadap consumer perceived value terhadap online impulse buying behavior yang dimoderasi oleh interpersonal influence pada pengguna aplikasi Raena. Penelitian ini bermanfaat untuk menyusun strategi memaksimalkan online impulse buying behavior dalam Aplikasi Raena melalui rangsangan consumer perceived value. Berdasarkan hasil penelitian tersebut, penelitian selanjutnya dapat mempertimbangkan penggunaan variabel moderasi lain selain interpersonal influence yang dapat memoderasi hubungan antara consumer perceived value terhadap online impulse buying behavior.

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In last few years, technological advances have developed rapidly, seen from the emergence of mobile commerce, one of which is Raena as a mobile commerce engaged in selling cosmetic and/or personal care products which causes online impulse buying behavior due to influenced of consumer perceived value and interpersonal influence. The purpose of this study was to analyze the effect of consumer perceived value on online impulse buying behavior through interpersonal influence on users of Raena application. The study used a quantitative approach with a survey method on purposive sampling. The number of respondents in this study wes 162 obtained through online questionnaire using Google Form. Data processing was performed using SmartPLS 3.2.9. The results of this study indicate that there is an significant influence between consumer perceived value on online impulse buying behavior but there is no significant influence on consumer perceived value on online impulse buying behavior which is moderated by interpersonal influence on users of the Raena application. This research is useful for developing strategies to maximize online impulse buying behavior in Raena application trough consumer perceived value simulation. Based on the results of this study, further research can consider the used of ither moderating variabels besides interpersonal influence which can moderate the relationship between consumer perceived value and online impulse buying behavior."

"Penelitian ini bertujuan untuk mengetahui pengaruh Platform Interactivity, Platform Information Quality, Knowledge Rareness, Knowledge Personalization, Knowledge Contributor Professionalism, dan Knowledge Contributor Charisma terhadap Perceived Value dan Repurchase Intention dengan Peran Mediasi Satisfaction Pada PenggunaOnline Paid Knowledge. Penelitian ini menguji 200 data yang diperoleh dari pengguna produk online paid knowledge di Indonesia. Penelitian ini merupakan penelitian deskriptif dengan pendekatan kuantitatif, dengan teknik sampling non-probability purposive sampling. Pengolahan data penelitian ini menggunakan metode Structural Equation Modelling Partial Least Square (SEM-PLS) dengan menggunakan aplikasi SMART PLS 3. Hasil penelitian ini menunjukan bahwa adanya hubungan positif antara Platform Information Quality, Knowledge Rareness, Knowledge Personalization, Knowledge Contributor Professionalism, dan Knowledge Contributor Charisma terhadap Perceived Value. Namun, tidak ada pengaruh yang signifikan pada Platform Interactivity terhadap Perceived Value. Perceived Value juga ditemukan memiliki pengaruh hubungan positif terhadap Repurchase Intention dan Satisfaction. Sedangkan, Satisfaction juga memiliki pengaruh hubungan positif terhadap Repurchase Intention, serta Satisfaction terbukti memediasi Perceived Value dan Repurchase Intention.

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This study aims to determine the effect of Platform Interactivity, Quality of Platform Information, Scarcity of Knowledge, Personalization of Knowledge, Professionalism of Knowledge Contributors, and Charisma of Knowledge Contributors on Perceived Value and Repurchase Intention with the Mediation Role of Satisfaction in Online Paid Knowledge Users. This study examines 200 data obtained from users of online paid knowledge products in Indonesia. This research is a descriptive research with a quantitative approach, using a non-probability purposive sampling technique. The processing of this research data uses the Structural Equation Modeling Partial Least Square (SEM-PLS) method using the SMART PLS 3 application. The results of this study indicate that there is a positive relationship between Platform Information Quality, Knowledge Rareness, Knowledge Personalization, Knowledge Contributor Professionalism, and Knowledge Contributor Charisma to Perceived Value. However, there is no significant effect on Platform Interactivity on Perceived Value. Perceived Value was also found to have a positive relationship with Repurchase Intention and Satisfaction. Meanwhile, Satisfaction also has a positive relationship with Repurchase Intention, and Satisfaction is proven to mediate Perceived Value and Repurchase Intention."

"Tujuan dari penelitian tesis ini adalah untuk menganalisis faktor-faktor yang mempengaruhi niat perilaku atau behavioral intention terhadap belanja online yang dibandingkan antara belanja melalui website brand dan online marketplace. Penulis menginisiasi model penelitian yang terintegrasi dimana kepercayaan dan sikap terhadap belanja online menjadi penengah dari pengaruh beberapa faktor seperti relative advantage, eWOM (electronic Word of Mouth), perceived web qualities, dan e-service qualities. Analisis multi group pada kedua channel tersebut dilakukan secara keseluruhan dan terpisah. Analisis ini merupakan penelitian empiris dan menggunakan metode kuantitatif. Model penelitian yang dihipotesiskan diuji menggunakan estimasi partial least square (PLS). Hasil dari penelitian menunjukkan bahwa relative advantage, eWOM, perceived web qualified, dan e-service qualities memiliki pengaruh positif dan signifikan terhadap kepercayaan baik untuk website brand maupun marketplace. Pada kedua channel, variabel relative advantage dan EWOM tidak berpengaruh secara langsung terhadap behavioral intention, namun pada marketplace, perceived web quality dan e-service quality juga tidak berpengaruh secara langsung.

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The purpose of this thesis research is to analyze the behavioral factors that influence the intention towards online shopping that is compared between shopping through brand websites and online marketplace. The researcher initiates an integrated research model in which trust and attitudes towards online shopping mediate the influence of several factors such as relative advantage, eWOM (electronic Word of Mouth), perceived web quality, and electronic service quality. Multigroup analysis on two channels was carried out as a whole and separately. This research is an empirical study and uses quantitative methods. The hypothesized research model was tested using partial least squares (PLS) estimation. The result shows that relative advantage, eWOM, perceived web quality, and electronic service quality have a positive and significant effect on the trust for both brand websites and online marketplace channels. In both channels, the relative advantage and EWOM variables do not have a direct effect on behavioral intention, but in the marketplace, perceived web quality and e-service quality also do not have a direct effect."

"Tesis ini membahas mengenai pengaruh unsur dalam SMS iklan berbasis lokasi (entertainment, credibility, intrusiveness, informativeness, permission, dan customization) pada sikap konsumen sehingga berpengaruh terhadap intensi pembelian mereka. Penelitian ini merupakan penelitian konklusif dengan desain deskriptif. Pengumpulan data dilakukan melalui survey secara online dan mendapat respon dari 330 responden. Hasil penelitian menunjukkan bahwa unsur entertainment, credibility, informativeness dan intrusiveness mempengaruhi sikap konsumen secara signifikan terhadap SMS iklan berbasis lokasi. Semakin positif sikap yang ditunjukkan konsumen terhadap SMS iklan berbasis lokasi, maka konsumen semakin besar kecenderungan, kemungkinan, maupun kesediaannya untuk membeli produk yang ditawarkan.

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This study discusses the effects that features of SMS location-based advertising (entertainment, credibility, intrusiveness, informativeness, permission, and customization) have on consumer attitudes and their purchase intentions. This study is a conclusive research with descriptive design. An online survey was used for data collection. Responses were received from 330 consumers.

The result of this study shows that entertainment, credibility, informativeness dan intrusiveness features have significant effects on creating attitude towards SMS location-based advertising. In addition, when consumers shows positive attitude towards SMS location-based advertising, it is also significantly influence their intention to purchase."

"Perusahaan penyedia layanan internet di Indonesia saat ini tergolong banyak, khususnya pada penyedia layanan fixed broadband. Terdapat satu perusahaan yang mendominasi pasar fixed broadband, yaitu IndiHome. Dengan mempertimbangkan banyaknya penyedia layanan internet, niat peralihan pelanggan menjadi tantangan yang besar bagi IndiHome. Tujuan penelitian ini adalah untuk menganalisis pengaruh service failure severity dan agreeableness terhadap switchover intention melalui consumer forgiveness sebagai vairabel mediasi. Penelitian ini dilakukan pada pelanggan IndiHome di Jabodetabek. Penelitian ini menggunakan pendekatan kuantitatif dengan pengumpulan data menggunakan metode survei dengan teknik purposive sampling terhadap populasi. Jumlah responden dalam penelitian ini adalah 206 responden yang didapatkan melalui online questionnaire. Hasil jawaban yang didapatkan dari responden diolah menggunakan SPSS melalui analisis statistik deskriptif, regresi bertingkat, dan bootstrapping untuk menguji pengaruh langsung dan pengaruh mediasi di antara variabel-variabel. Hasil penelitian ini menunjukkan bahwa service failure severity memiliki pengaruh positif langsung pada switchover intention dan juga memiliki pengaruh tidak langsung pada switchover intention melalui consumer forgiveness yang cenderung melemah. Sementara itu, agreeableness memiliki pengaruh negatif langsung pada switchover intention, dan secara tidak langsung juga menghambat switchover intention dengan membangkitkan consumer forgiveness.

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Currently, there are a lot of internet service providers in Indonesia, especially for fixed broadband service providers. There is one company that dominates the fixed broadband market, namely IndiHome. Considering the large number of internet service providers, the customers’ switching intention is a big challenge for IndiHome. The purpose of this research is to analyze the effect of service failure severity and agreeableness on switchover intention through consumer forgiveness as a mediating variable. This research is conducted on IndiHome consumers in Jabodetabek. This research uses a quantitative approach with data collection using a survey method with purposive sampling technique to the population. The number of respondents in this research are 206 respondents who were obtained through an online questionnaire. The results of the answers obtained from the respondents were processed using SPSS through descriptive statistical analysis, stratified regression, and bootstrapping to test the direct and mediating effect between variables. The results of this research indicate that service failure severity has a direct positive effect on switchover intention and also has an indirect effect on switchover intention through consumer forgiveness which it tends to weaken. On the other side, agreeableness has a direct negative effect on switchover intention, and it inhibits switchover intention indirectly too by stimulating consumer forgiveness."

"Tujuan dibuatnya skripsi ini adalah untuk mengetahui pengaruh karakteristik website terhadap sikap konsumen pada website online shop dengan dua moderasi, yaitu keterlibatan produk dan pengalaman belanja online. Selain itu, penelitian ini dilakukan dengan stimuli website online shop yang menjual buku, yaitu www.bukabuku.com. Penelitian ini diolah dengan software SPSS 18.0, menggunakan teknik Regresi Linier Berganda. Hasil pengolahan data menunjukkan bahwa dua dari faktor karakteristik website berpengaruh positif terhadap sikap konsumen pada website online shop, yaitu kepercayaan dan dukungan konsumen. Sedangkan untuk keterlibatan produk tidak memoderasi faktor karakteristik website terhadap sikap konsumen pada website online shop. Dan yang terakhir, pengalaman belanja online juga tidak memoderasi faktor karakteristik website terhadap sikap konsumen pada website online shop.

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The objective of this thesis is to investigate the influence of website characteristics on consumer attitudes to online shop website with two moderation, namely the involvement of products and online shopping experience. In addition, this research was conducted with stimuli website online shop that sells books, namely www.bukabuku.com. This research was processed with SPSS 18.0 software, using multiple linear regression techniques. Data processing results show that two of the characteristics website positive effect on consumer attitudes to online shop website. They are trust and customer support. In addition, the product involvement does not moderate the website characteristic toward consumer attitudes to online shop website. And lastly, the online shopping experience also does not moderate the website characteristic toward consumer attitudes to online shop website. "

"Industri layanan pesan-antar makanan online (OFDS) merupakan salah satu inovasi signifikan di seluruh dunia dalam pasar industri makanan yang sudah jenuh. Oleh karena itu, sangat penting untuk mendapatkan wawasan yang lebih baik mengenai faktor internal dan eksternal yang mempengaruhi sikap konsumen dan niat pembelian ulang. Penelitian ini disusun untuk menyelidiki signifikansi manfaat yang dirasakan, risiko yang dirasakan, dan persuasi online terhadap sikap konsumen dan niat membeli ulang dengan norma subjektif dan kontrol perilaku yang dirasakan sebagai elemen tambahan. Pengaruh mediasi juga diteliti. Berdasarkan hasil analisis terhadap 209 responden yang berdomisili di Indonesia dengan menggunakan Partial Least Squares Structural Equation Modelling, ditemukan bahwa perceived benefit dan online persuasion mempengaruhi sikap konsumen, sikap konsumen juga memediasi hubungan tersebut dengan repurchase intention, dan subjective norm serta perceived behavior control ditemukan memiliki pengaruh terhadap repurchase intention. Namun, perceived risk ditemukan tidak memiliki pengaruh yang signifikan terhadap sikap konsumen. Hasil penelitian menyarankan penyedia aplikasi OFDS untuk menyediakan desain yang menarik secara visual, aplikasi dan pengalaman pengguna yang mudah dinavigasi, pembelajaran mesin untuk preferensi konsumen, evaluasi akurasi pesanan secara internal, peningkatan privasi dan promosi makanan popular.

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The online food delivery services (OFDS) industry is one of the most significant worldwide innovations in the saturated market of food industry. Thus, it is crucial to gain a better insight of both the internal and external factors that influence the attitudes of consumer and repurchasing intention. The study was arranged to investigate the significancy of perceived benefits, perceived risk, and online persuasion towards the attitudes of consumer and repurchase intention with subjective norm and perceived behavior control as its additional element. The mediating influence were also examined. Based on the analyzed result on 209 respondents domiciled in Indonesia using Partial Least Squares Structural Equation Modelling, it was found that perceived benefit and online persuasion were found to influence the attitude of consumer, attitude also mediate those relationship, and subjective norm and perceived behavior control was found to have influence toward repurchase intention. However, perceived risk was found to have no significant influence towards the consumer attitude. The research result suggests the OFDS application provider to provide a visually appealing design, easy to navigate application and user experience, machine learning for consumer preference, internal order accuracy evaluation, improved privacy and security, and highlighting popular food among social circles."