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"ABSTRAKNama : Annisa Vini CahyatiProgram Studi : Magister ManajemenJudul : Strategi Penambahan Saluran Distribusi melalui Online Marketing dalam Rangka Meningkatkan Penjualan Business Coaching UKM Yes Cake Bakery Dosen Pembimbing : Agung Nugroho, M.Mgt. Tesis ini membahas business coaching yang dilaksanakan Penulis dengan Usaha Kecil Menengah UKM YES Cake and Bakery, khususnya pada bagian pemasaran yang memiliki tugas dan tanggung jawab untuk menjual produk-produk YES Cake and Bakery yaitu roti, kue, dan kue kering. Salah satu tujuan dari tesis ini yaitu membantu pertumbuhan bisnis YES Cake and Bakery melalui penambahan saluran distribusi melalui online marketing. Produk roti, kue, dan kue kering disepakati untuk menjadi benchmark proyek business coaching yang dilakukan. Data dari hasil business coaching diolah dengan menggunakan analisis bauran pemasaran 7P , analisis segmenting, targeting, dan positioning, analisis model bisnis kanvas, analisis rantai nilai, analisis SWOT, analisis industri melalui Porter rsquo;s Five Forces, dan analisis kesenjangan. Langkah yang diambil adalah pembuatan website YES Cake and Bakery yang interaktif dan berpotensi untuk pengembangan e-commerce serta rencana perluasan pemasaran melalui sosial media Instagram. Kata kunci :Yes Cake and Bakery, business coaching, saluran distribusi, online marketing, website, e-commerce, sosial media, Instagram, UKM

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ABSTRACTName Annisa Vini CahyatiStudy Program Magister ManajemenTitle Strategy of Adding Distribution Channel through Online Marketing in order to Increase Sales Business Coaching UKM Yes Cake Bakery Counsellor Agung Nugroho, M.Mgt. This thesis discusses the business coaching conducted by the Author with Small and Medium Enterprise SME YES Cake and Bread, especially on the marketing department that has the duty and responsibility to sell YES Cake and Bakery products such as bread, cakes, and pastries. One of the goals of this thesis is to help YES Cake and Bakery rsquo s business growth through the adding distribution channel by online marketing. Bread products, cakes, and pastries are agreed to become a benchmark of the business coaching project. Data from business development results are processed using marketing mix analysis 7P , segmentation analysis, targeting, positioning, SWOT analysis, Porter rsquo s five forces analysis, value chain analysis, business model canvas analysis, and GAP analysis. The steps taken are the creation of an interactive YES Cake and Bakery website and for the development of e commerce and marketing expansion plans through social media Instagram. Keywords Yes Cake and Bakery, business coaching, distribution channel, online marketing, website, e commerce, social media, Instagram, SME"

"ABSTRAKTesis ini membahas business coaching yang dilaksanakan Penulis dengan PT. Citramas Alfa Sejahtera, khususnya pada Divisi Sales Marketing yang memiliki tugas dan tanggung jawab untuk menjual produk teknik, peralatan industri, dan elektronik merek luar negeri untuk dipasarkan di Indonesia. Salah satu tujuan dari tesis ini adalah membantu pertumbuhan bisnis Divisi Sales Marketing PT. Citramas Alfa Sejahtera melalui perluasan saluran pemasaran dengan digital marketing. Produk trading merek KS Tools disepakati untuk menjadi benchmark sebagai tahap awal proyek digital marketing. Data dari hasil business coaching diolah dengan menggunakan analisis internal perusahaan, analisis bauran pemasaran 4P , analisis segmenting, targeting, dan positioning, analisis SWOT, analisis model bisnis kanvas, analisis industri melalui Porter rsquo;s Five Forces, dan analisis kesenjangan. Langkah yang diambil adalah perbaikan website KS Tools Indonesia yang lebih interaktif dan berpotensi untuk pengembangan e-commerce serta rencana perluasan pemasaran melalui media sosial dan marketplace.

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ABSTRACTThis thesis discusses business coaching process that conducted on PT. Citramas Alfa Sejahtera, mainly on Sales Marketing Division that has duties and responsibilities to sell engineering products, industrial equipments, and foreign brand electronics goods to be marketed in Indonesia. One of the goals of this thesis is to help the growth of Sales Marketing Division business operation of PT. Citramas Alfa Sejahtera through the expansion of marketing channels to digital marketing. KS Tools brand products has already decided to become a benchmark as an intial stage of this digital marketing projects. The data from business coaching is processed using company rsquo s internal analysis, marketing mix analysis 4P , segmenting, targeting, positioning analysis STP , SWOT analysis, business model canvas analysis, Porter rsquo s Five Forces industry analysis, and gap analysis. The measurement that has been taken is an improvement of KS Tools Indonesia rsquo s website, which is now become more interactive and have potential for e commerce development, and also marketing expansion plans through social media and marketplace. "

"Tujuan dari penelitian ini adalah untuk mengetahui strategi untuk meningkatkan kesadaran merek brand awareness pada UKM XYZ Cake Bakery, sebagai Usaha Kecil dan Menengah, melalui penerapan Integrated Marketing Communication sehingga UKM dapat memaksimalkan pemasaran offline dan juga pemasaran online. Pelaksanaan Business Coaching melalui serangkaian wawancara tidak terstruktur dengan pemiliknya untuk mengetahui proses bisnis dan kegiatan pemasarannya. Observasi juga dilakukan untuk mengetahui situasi sebenarnya aktual antara pelanggan dan perusahaan. Hasil dari wawancara dan observasi tidak terstruktur dianalisis dengan menggunakan metode deskriptif kualitatif. Temuan menunjukkan bahwa penjualan offline belum maksimal. Pada proses bisnis di toko, pelanggan tidak mendapat kesan khusus karena UKM tidak melakukan promosi secara maksimal. Oleh karena itu, ini akan menjadi perhatian utama dala penelitian untuk memaksimalkan promosi toko yang bertujuan untuk meningkatkan kesadaran merek. Adapun batasan dalam penelitian ini, penelitian ini hanya dilakukan untuk promosi di dalam toko XYZ Cake and Bakery, Cakung - Jakarta Timur pada penjualan roti dan kue. Makalah ini akan menambah literatur kesadaran merek dan strategi integrated marketing communication pada Usaha Kecil-Menengah UKM dalam industri roti di Indonesia.

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Purpose ndash The purpose of this research is to know the strategy to increase brand awareness for Small Medium Enterprise SME through implementing Integrated Marketing Communication IMC so the SME can maximizing offline and also online marketing.Design methodology approach ndash Business coaching methods, through a series of unstructured interview with the owner to know their business process and marketing activities. Observation also used to know the real situation between customer and the enterprise. The results from the unstructured interviews and observation were analyzed using qualitative descriptive method to know gaps between the ideal and actual conditions of the SME or company, then the results were also used to find the IMC to be implemented in order to increasing brand awareness. Findings ndash The findings shows that offline marketing was not maximal yet. In store, customers did not get special experience because SME did not do promotion maximally. Brand awareness for current situation was still at the level of brand recognition, which is the limit of brand awareness. Hence, it is going to be a major attention to maximizing promotion to increase brand awareness.Research limitations implications ndash There are also limitation of this paper, this study was only conducted to in store promotion, for self manufactured products by SME.Originality value ndash The paper will adds to the literature of brand awareness, and integrated marketing strategy in Small Medium Enterprises SMEs rsquo s business to consumer in Indonesian bakery industries."

"Perkembangan jaman menuntut semua masyarakat untuk terus berinovasi. Salah satunya adalah dalam bidang komunikasi pemasaran dimana banyak perusahaan maupun organisasi yang semakin melihat pentingnya suatu strategi promosi yang terintegrasi. Nyatanya, tidak hanya organisasi bisnis yang menerapkan strategi IMC dalam mempromosikan barang atau jasa mereka. Organisasi masyarakat maupun komunitas sosial juga semakin banyak yang menyadari pentingnya memiliki suatu strategi promosi yang berkesinambungan. Salah satu komunitas yang menggunakannya adalah komunitas Teman Ahok, yang merupakan suatu komunitas independen yang bertujuan mengumpulkan 1 juta KTP warga DKI Jakarta dalam rangka mendukung majunya Ahok sebagai Calon Gubernur Independen dalam Pemilihan Kepala Daerah DKI Jakarta pada tahun 2017. Pada strategi IMC yang digunakan di masa kini, penekanan pada digital marketing semakin marak dilakukan karena jangkauannya yang lebih luas, tersegmentasi, serta biaya yang cendrung lebih murah. Hal inipun disadari dan dimanfaatkan oleh komunitas Teman Ahok. Diharapkan studi kasus ini dapat memaparkan secara lebih mendalam tentang efektifitas dan manfaat penggunaan digital marketing dalam suatu kampanye politik, khususnya di Indonesia.

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The swift towards digital era encourage people to keep innovating. Thus, many companies and organizations are increasingly seeingl the importance of an integrated marketing campaign in order to adapt with the changing realm. In fact, not only the business organizations that implement IMC strategy in promoting their goods or services. NGOs, and other social communities are also realizing the importance of having an integrated promotion strategies. One of it is Teman Ahok, a social independent community which aims to collect one million Jakarta ID card in order to support the Ahok as an Independent governor candidate in the local elections of Jakarta in 2017. In IMC strategy used at the present time, an emphasis on digital marketing increasingly prevalent because its scope are broader and segmented as well as the costs is tend to be cheaper.This strategy is also utilized by Teman Ahok. Therefore, this case studies aimed to explained in-depth analysis on the effectiveness and benefits of the use of digital marketing in a political campaign, especially in Indonesia."

"Tesis ini membahas Evaluasi Performa Laporan Keuangan Dalam Rangka Meningkatkan Cash Conversion Rate dan Implementasi Strategi Pemasaran Online Pada UMKM Rapino Collection. Serangkaian wawancara dan proses business coaching terstruktur dilakukan dengan pemilik Rapino Collection, di Jakarta. Hasil dari wawancara terstruktur dianalisis dengan menggunakan STP, Marketing Mix, Business Model Canvas, SWOT, Porter's 5 Forces, Gap Analysis dan Pareto Analysis untuk sampai pada masalah yang paling penting untuk dipecahkan.Temuan menunjukkan bahwa ada tiga masalah utama yang dihadapi UMKM yang dapat diperbaiki untuk meningkatkan kinerja UMKM, yaitu: 1) kurangnya saluran pemasaran, khususnya melalui media online; 2) Sulitnya pemilik melakukan penagihan piutang usaha yang membuat menurunya performa keuangan; dan 3) belum dilakukannya analisis kesehatan keuangan sebagai patokan pengambilan keputusan. Business coaching ini diharapkan dapat membantu Rapino Collection di dalam meningkatkan kinerjanya.

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This thesis discusses about evaluation of financial report performance in order to increase cash convesion cycle and implementation of online marketing strategy on Rapino Collection business. A series of structured interviews and business coaching processes were conducted with the owner of Rapino Collection, in Jakarta. The results of structured interviews were analyzed using STP, Marketing Mix, Business Model Canvas, SWOT, Porter's 5 Forces, Gap Analysis and Pareto Analysis to arrive at the most urgent problems to be solved.

The findings showed that there were three main problems faced by the SME that could be diminished to improve SME performance, which were: 1) lack of marketing channels, especially online media channel; 2); lack of capabilities to collect account recieveable that reduce SME's financial performance; and 3) Analysis of financial performance never been done by SME as a standard of decision making process. This business coaching is expected to help Rapino Collection and other SMEs to improve its performance."

"Melalui penelitian ini, penulis memberikan analisis atas implementasi strategi komunikasi pemasaran konten naratif produk e-commerce pada Japanese Station dan Simamaung di tengah konsumennya yang merupakan bagian dari sebuah komunitas, dengan menggunakan strategi pemasaran konten menurut Ooden dan teori narasi sebagai research guidance. Walaupun penelitian ini terkait dengan naratif, peneliti tidak melakukan penelitian berdasarkan paradigma naratif, peneliti lebih berfokus kepada analisis strategi komunikasi pemasaran konten naratif, bukan kepada analisis sebuah cerita yang di konstruksi. Penelitian ini adalah studi kualitatif dengan paradigma post-positivisme dan menggunakan dua studi kasus untuk memberikan pandangan yang lebih menyeluruh. Penelitian ini menunjukkan bahwa terdapat sebuah strategi komunikasi pemasaran yang dapat dilakukan melalui pemanfaatan medium digital untuk memasarkan produk e-commerce berbasis komunitas. Strategi tersebut meliputi publikasi konten-konten naratif terkait minat dan ketertarikan target komunitasnya sehingga mampu mengelola dan mempertahankan keberadaan target komunitas. Dengan melakukan strategi tersebut, pelaku memiliki potensi untuk mengarahkan komunitas tersebut untuk melakukan pembelian produk e-commerce, walaupun pembelian produk e-commerce tersebut tetap dipengaruhi faktor-faktor lain terkait pola bisnis e-commerce yang dijalankan.

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Through this research, the author provides an analysis of Japanese Station and Simamuang?s e-commerce marketing communication strategy implementation based on narrative content for consumers who are part of a community, using Ooden?s concept of content marketing strategy and narrative theory as the research guidance. Although this study relates to the narrative, the researcher did not conduct research based on the paradigm of narrative or in other words the construction of the story, but rather the analysis of marketing communication strategy of narrative content. This is a qualitative study based on post-positivism paradigm and using two case studys to provide a comprehensive point of view.

This study shows that there is a marketing communication strategy which may be applied through digital media to market community based e-commerce products. The strategy includes publications of related narrative content based on interest and attraction that is able to manage and maintain the existence of the target community. Through the application of said strategy, the owners may drive the community to make e-commerce purchases, while still being influenced by other factors related to their e-commerce businesses model."

"The COVID-19 pandemic has been a very strong reminder that the future economic development of any country is more than ever influenced by its ability to ramp-up digital competitiveness. Consequently, enterprises were pushed to assess and develop the possibilities offered by e-commerce and online marketing tools. In this book, experts outline the prerequisites for such online marketing competitiveness and compare the current level of digital marketing competitiveness in Europe by using publicly available macro and micro-level data. The authors present their analyses and recommendations including interviews with over 125 online marketers and e-commerce specialists and present the lessons from digitalization of over 600 SMEs."

"ABSTRAKPerkembangan transaksi online e-commerce yang kian marak membuat para pelaku bisnis perlu untuk melaksanakan berbagai strategi untuk bertahan dalam persaingan melalui peningkatan customer engagement. Dalam tulisan ini membahas tentang pengaruh pembedaan jenis platform terhadap strategi peningkatan customer engagement dan implikasi tingkat customer engagement yang terbentuk pada salah satu jenis e-commerce yang tengah berkembang yaitu social commerce. Penulis berfokus pada penelitian platform Instagram dan Shopee Gynda Hijab Store untuk melihat perbedaan antara keduanya. Kedua platform tersebut merupakan media yang digunakan dalam bisnis social commerce namun dalam jenis media yang berbeda, dimana Instagram merupakan sebuah media sosial dan Shopee sebagai sebuah online marketplace C2C. Perbedaan fleksibilitas media berdasarkan regulasi yang diterapkan pada kedua platform tersebut telah membuat Gynda Hijab Store perlu menurunkan strategi yang berbeda untuk memengaruhi cutomer stimuli melalui empat aspek, yaitu sales related information, personalization, interactivity, dan user generated content. Hasilnya tingkat customer engagement pada Gynda Hijab Store menunjukan suatu perbedaan, adapun tingkat pengukuran customer engagement merujuk pada konsep yang dicetuskan oleh Dave Evans yaitu mulai dari tahap consumption, curation, creation, hingga collaboration.

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ABSTRACThe development of e commerce these days resulted in urgency for businessman to implement various strategies to stand out in competition through the enhacement of customer engagement. This paper discuss about the effect occured by different type of platform on implementation strategies and its implication to the level of customer engagement in social commerce. The author focus on research of Instagram and Shopee account ldquo Gynda Hijab Store rdquo to see the differentiation between these two platforms. Both of the platforms are the media used for social commerce business in two different type, in which Instagram as social media and Shopee as online marketplace C2C. The difference of media flexibility based on its regulation applied in these two platforms resulted Gynda Hijab Store needs to determine different strategies to influence customer stimuli through four aspects sales related information, personalization, interactivity, and user generated content. This results in the different of customer engagement level, the measurement refers to Dave Evan rsquo s concept consumption, curation, creation, and collaboration."

"Dalam Dalam e-commerce, perusahaan dapat mempengaruhi proses keputusan pembelian konsumen melalui Electronic Word of Mouth. Penelitian ini menggunakan metode eksperimen dengan subjek dua eWOM komponen (Ratings dan Reviews) sebagai variabel independen. Variabel dependen Sikap Konsumen dan Intensi Pembelian. Dengan total 120 responden (30 untuk setiap kelompok), responden diberi stimulus dari produk High Involvement (Kamera) dengan penilaian yang berbeda dan ulasan sebagai stimulus. Hasil penelitian menunjukkan bahwa terdapat pengaruh yang signifikan dari produk rating online tinggi pada sikap konsumen dan niat beli. Review rasional lebih efektif bila konsumen menerima produk rating rendah daripada produk rating tinggi.

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In e-commerce, marketers can influence consumer purchase decision process through Electronic Word of Mouth. This study used experimental method with the subject of two eWOM component (Ratings and Reviews) as a independent variables. The dependent variables are Consumer Attitude and Purchase Intention. With the total of 120 respondent (30 for each groups), respondent were given stimulus of High-Involvement product (Camera) with different ratings and reviews as stimulus. The results indicate that there are significant effect of high online rating product on consumer attitude and purchase intention. The rational reviews are more effective when consumer receive low rating product rather than high rating product."

"ABSTRAKMaskapai penerbangan berbiaya murah atau Low Cost Carriers (LCC) saat ini tengah menjadi primadona ditambah di dengan penetrasi internet dan e-commerce yang terus mengalami perkembangan signifikan, konsumen digital Indonesia pun sangat menikmati belanja online terutama jika menyangkut tentang berpergian travelling. Penelitian ini dilakukan untuk menganalisis sekaliguas membandingkan faktor-faktor apa saja yang memengaruhi intensi penggunaan Website Low Cost Carrier dalam pembelian tiket secara online dengan mengaplikasikan the unified theory of acceptance and use of technology (UTAUT 2) yang menggunakan variabel dasar seperti performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, habit, consumers? innovativeness, trust (information qualiy, perceived security, perceived privacy), dan price value. Penelitian ini menggunakan dua studi kasus yakni Air Asia dan Lion Air Indonesia. Responden merupakan orang-orang yang pernah melakukan pembelian secara online melalui kedua website tersebut dalam kurun waktu 6 (enam) bulan terakhir. Metode pengolahan data menggunakan Structural Equation Modelling (SEM). Hasil dari penelitian menunjukkan bahwa kedua website sama-sama memiliki pengaruh yang signifikan pada variabel performance expectancy, trust (information quality dan perceived security) serta habit untuk website Air Asia dan price saving untuk website Lion Air.

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ABSTRACTLow budget airlines or low cost carriers (LCC) has now become a new sensation plus the significant development of internet penetration & e-commerce, digital consumers in Indonesia are really enjoying to purchase online espescially to purchase travelling things. The aim of this research is to analyzing and also comparing factors which affect the use intention of low cost carrier website on online ticket purchasing by applying the unified theory of acceptance and use of technology (UTAUT 2) which use primary variables such as performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, habit, consumers? innovativeness, trust (information qualiy, perceived security, perceived privacy), and price value.This research use two study cases, Air Asia and Lion Air Indonesia. The respondents are people who had been using Air Asia or/and Lion Air website for purcahsing ticket during the last six months. Structural Equation Modelling (SEM) is used to process the data. The results of this research shows that both Air Asia and Lion Air website has positive effects on performance expectancy, trust (information quality dan perceived security) also habit for Air Asia website only and price saving for Lion Air website only;"