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Nadia
Analisis pengaruh interaksi media sosial terhadap emotions, brand relationship quality dan word of mouth pada pengunjung Festival musik Java jazz 2017 = The effect of social media interaction towards emotional attachment, brand relationship quality and word of mouth: case study Java jazz festival 2017
"Banyaknya acara pameran serta festival musik berskala internasional merupakan salah satu indikator pertumbuhan sektor jasa-jasa yang berkaitan erat dengan pariwisata. Di sisi lain, tekhnologi dan internet telah mengubah cara dunia berinteraksi dan berkomunikasi. Word of mouth, dimana salah satu penyebarannya adalah melalui media sosial, dirasa cukup penting bagi promosi festival musik.
Penelitian ini bertujuan untuk menganalisis pengaruh interaksi media sosial terhadap emotions, brand relationship quality dan word of mouth. Salah satu festival musik terbesar di Indonesia yang rutin diselenggarakan setiap tahunnya yakni Java Jazz Festival yang akan menjadi studi kasus dalam penelitan ini. Sampel penelitian ini adalah 187 orang pengunjung festival musik Java Jazz 2017. Data dioleh dengan menggunakan metode Structural Equation Model.
Hasil penelitian menunjukkan bahwa interaksi media sosial memberikan pengaruh positif terhadap emotional attachment. Namun interkasi media sosial tidak memberikan pengaruh langsung terhadap brand relationship quality, melainkan melalui emotional attachment. Kemudian emotional attachment memberikan pengaruh langsung ke brand relationship quality.
The large number of international exhibitions and music festivals is one indicator of the growth of the services sector which is closely related to tourism. On the other hand, technology and the internet have changed the way the world is interactive and communicating. Furthermore, Word of mouth, which one of its spread is through social media, it is considered quite important for the promotion of music festivals.
This study aims to analyze the influence of social media on emotions, the quality of brand relationships and word of mouth. One of the biggest music festivals in Indonesia is regularly held every year Java Jazz Festival which will be the case study of this research. The sample of this research is 187 people of Java Jazz music festival 2017. The data is obtained by using Structural Equation Model method.
The results showed that the interaction of social media has a positive effect on emotional attachment. However, social media interaction does not directly influence the quality of brand relationships, auctions through emotional attachment. Then the emotional attachment gives a direct influence on the quality of the brand relationship."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
S69668
UI - Skripsi Membership  Universitas Indonesia Library
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Aninda Naulina, authot
Efek Interaksi Media Sosial pada Emotions, Brand Relationship Quality, Brand Anthropomorphism dan Word of Mouth pada Festival Musik Java Jazz = The effects of social media of Emotions, Brand Relationship Quality, Brand Anthropomorphism and Word of Mouth toward Java Jazz Festival
"ABSTRAK
Skripsi ini membahas mengenai bagaimana interaksi pada media sosial dapat mempengaruhi emotions, brand relationship buality, brand anthropomorphism dan word of mouth terhadap Festival Musik Java Jazz. Penelitian ini menggunakan metode conclusive descriptive cross-sectional dan kuesioner disebar kepada 376 pengunjung yang pernah mendatangi Java Jazz Festival pada tahun 2017 atau 2018 atau 2019. Dengan analisis menggunakan SPSS, penelitian ini menemukan bahwa interaksi pada media sosial dapat mempengaruhi perilaku pengunjung yang diinginkan dalam hal ini adalah melakukan kegiatan word of mouth yang positif. Interaksi pada media sosial secara langsung mempengaruhi emotional attachment, brand anthropomorphism, dan brand relationship quality. Emotional attachment, brand anthropomorphism secara positif dapat mempengaruhi brand relationship quality. Selanjutnya brand relationship quality ditemukan signifikan dalam mempengaruhi perilaku konsumen untuk melakukan word of mouth. Memahami implementasi dari interaksi media sosial akan membantu manajer untuk memprediksi perilaku konsumen terutama pada sektor pariwisata, khususnya festival musik. Oleh karena itu pada penelitian ini juga terdapat implikasi manajerial yang dapat dilakukan oleh manajer serta saran bagi penelitian selanjutnya.
ABSTRACT
This study discusses how interaction on social media can affect emotions, brand relationship quality, brand anthropomorphism and word of mouth towards the Java Jazz Music Festival. This study used a conclusive descriptive cross-sectional method and the questionnaire was distributed to 376 visitors who had visited Java Jazz Festival in 2017 or 2018 or 2019. By analyzing using SPSS, this study found that interaction on social media can influence desired visitor behavior in terms of this is a positive word of mouth activity. Interaction on social media directly affects emotional attachment, brand anthropomorphism, and brand relationship quality. Emotional attachment, brand anthropomorphism can positively influence brand relationship quality. Furthermore, brand relationship quality was found to be significant in influencing consumer behavior to do word of mouth. Understanding the implementation of social media interactions will help managers to predict consumer behavior in the tourism sector, especially music festivals. Therefore in this study there are also managerial implications that can be made by managers and suggestions for further research.
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Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
S-pdf
UI - Skripsi Membership  Universitas Indonesia Library
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Farah Aulia Putri
Analisis pengaruh social media interaction terhadap emotional attachment brand relationship quality dan word of mouth studi kasus festival musik di Jakarta dan Depok = The effect of social media interaction on emotional attachment brand relationship quality and word of mouth case study music festivals in Jakarta and Depok
"Penelitian ini bertujuan untuk menganalisis pengaruh social media interaction terhadap emotional attachment brand relationship quality dan word of mouth Sampel penelitian ini adalah 215 orang pengunjung festival musik yang diteliti dalam penelitian antara lain We The Fest 2014 Sounds Fair 2014 Jakarta Blues Festival 2014 Jazz Goes to Campus 2014 Djakarta Warehouse Project 2014 Hammersonic 2015 Music Gallery 2015 dan Java Jazz Festival 2015 dan dikumpulkan menggunakan metode non probability sampling dengan teknik convenience dan snowball sampling Data diolah dengan menggunakan metode Structural Equation Modelling Hasil penelitian menunjukkan bahwa social media interaction memberikan pengaruh positif terhadap emotional attachment Namun social media interaction tidak memberikan pengaruh langsung terhadap brand relationship quality melainkan melalui emotional attachment Kemudian emotional attachment juga tidak memberikan pengaruh langsung terhadap word of mouth melainkan melalui brand relationship quality
This study aims to analyze the effect of social media interaction to emotional attachment brand relationship quality and word of mouth The sample are visitors of the music festivals examined in the study such as We The Fest 2014 Sounds Fair 2014 Jakarta Blues Festival 2014 Jazz Goes to Campus 2014 Djakarta Warehouse Project 2014 Hammersonic 2015 the Music Gallery in 2015 and the Java Jazz Festival 2015 and gathered through non probability sampling method using convenience and snowball sampling technique The data was processed using Structural Equation Modeling The results show that social media interaction has a positive effect on emotional attachment However social media interaction doesn't have a direct effect on brand relationship quality instead it influences brand relationship quality through emotional attachment The results also show the emotional attachment does not provide a direct effect on word of mouth and it does through brand relationship quality instead."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
S59967
UI - Skripsi Membership  Universitas Indonesia Library
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Ilham Awaldy
Analisis pengaruh social media interaction terhadap emotional attachment, brand relationship quality, word of mouth pada Jogja-NETPAC Asian Film Festival = The effects of social media interaction towards emotions, brand relationship quality and word of mouth on Jogja-NETPAC Asian Film Festival
"Kabupaten Sukabumi menjadi salah satu pemasok terbesar buah manggis di Indonesia baik impor maupun ekspor. Namun, belum maksimalnya cara penanganan dan perawatan buah manggis dengan cara yang benar masih menjadi permasalahan. Metode yang digunakan adalah mencari kesesuaian berdasarkan kriteria atau syarat tumbuh tanaman manggis berdasarkan Balai Pengkajian Teknologi Pertanian BPTP Riau, peta wilayah kesesuaian yang terlihat setelah penggabungan beberapa variabel fisik kemudian di overlay dengan menggunakan penggunaan tanah yang tidak mungkin ditanami tanaman manggis. Menghasilkan peta wilayah potensi tanaman manggis. Dari titik-titik perkebunan yang ada dilapangan, terdapat perbedaan produktivitas antara perkebunan di wilayah yang sesuai dan kurang sesuai, wilayah Kecamatan Cicantayan menjadi wilayah yang sesuai sementara Cikembar kurang sesuai. Hasil rata-rata manggis/ha di Cicantayan adalah 40ton sementara di Cikembar hanya 10ton/Ha, faktor ketinggian dan juga jumlah serta jenis pupuk menjadi pembeda dalam produktivitas buah manggis.
Sukabumi Regency become one of the main largest supplier of mangosteen fruit in Indonesia either import or export. However, not yet maximal way of handling and care of mangosteen plants with the right way is stil a problem. The method used is to find a suitability area based on criteria and requirments for growing mangosteen based on Balai Pengkajian Teknologi Pertanian BPTP Riau, a map of the conformity region seen after the merger of several physical variables, then overlaid using land use variables that are not likely to be planted with mangosteen. produce maps of potential areas of mangosteen. From existing plantation points in the field, there is a difference in productivity between the plantations in the appropriate and less appropriate areas, Cicantayan District becomes an appropriate area while Cikembar is less suitable. The average yield of mangosteen ha in Cicantayan is 40ton while in Cikembar only 10ton Ha, altitude factors and also the number and type of fertilizer to differentiate in the productivity of the mangosteen fruit. "
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
S-Pdf
UI - Skripsi Membership  Universitas Indonesia Library
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Rizky Dwi Yulianto
Analisis pengaruh social media interaction terhadap emotional attachment, brand relationship quality, word of mouth pada Jogja-NETPAC Asian Film Festival = The effects of social media interaction towards emotions, brand relationship quality and word of mouth on Jogja-NETPAC Asian Film Festival
"Pertumbuhan penggunaan internet yang begitu cepat telah mengubah cara berinteraksi dan berkomunikasi. Salah satunya adalah dengan penggunaan media sosial. Media sosial adalah suatu media elektronik dimana para partisipannya dapat membuat, mempublikasi, mengontrol, mengkritik, menilai, dan berinteraksi dalam konten online yang memungkinkan terbentuknya berbagai interaksi seperti mengikuti following, mengirim atau membagikan post sharing, menyukai liking, dan lain sebagainya.
Penelitian ini bertujuan untuk menganalisis pengaruh interaksi di media sosial social media interaction terhadap keterikatan emosi emotional attachment, kualitas hubungan dengan brand brand relationship quality, serta word of mouth terhadap Jogja-NETPAC Asian Film Festival. Sampel penelitian ini adalah 170 orang pengunjung Jogja-NETPAC Asian Film Festival dalam tiga tahun terakhir. Sampel dikumpulkan dengan menggunakan metode non-probability sampling dengan teknik convenience dan snowball sampling. Pengolahan data menggunakan metode Structural Equation Modeling SEM.
Hasil penelitian ini menunjukkan bahwa interaksi di media sosial berpengaruh langsung terhadap emotional attachment. Namun, social media interaction tidak berpengaruh langsung terhadap brand relationship quality. Kemudian emotional attachment berpengaruh langsung terhadap brand relationship quality dan word of mouth, penelitian ini juga menemukan bahwa brand relationship quality berpengarug langsung pada word of mouth.
The rapid growth of Internet usage has changed the way we interact and communicate. One of them is with the use of social media. Social media is an electronic medium where participants can create, publish, control, criticize, rate, and interact in online content that allows for the formation of various interactions such as following, sending or sharing post, liking, and etc.
This study aims to analyze the effect of social media interaction to emotional attachment, brand relationship quality, and word of mouth to Jogja NETPAC Asian Film Festival. The sample of this research is 170 visitors Jogja NETPAC Asian Film Festival in the last three years. Samples were collected using non probability sampling method using convenience and snowball sampling technique. The data was processed using Structural Equation Modeling SEM method.
The results of this study indicate that social media interaction has a direct effect on emotional attachment. However, social media interaction doesnt have a direct effect on brand relationship quality. Then emotional attachment has a direc effect on brand relationship quality and word of mouth. The results also show that brand relationship quality directly on the word of mouth."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
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UI - Skripsi Membership  Universitas Indonesia Library
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Shindy Rachmawati
Analisis pengaruh interaksi di media sosial terhadap emotional attachment, brand relationship quality, dan word of mouth pada musisi Indie dalam negeri = Analyzing the effect of social media interaction on emotional attachment brand relationship quality and word of mouth on local Indie musician
"Pertumbuhan penggunaan internet yang begitu cepat telah mendorong lahirnya berbagai gaya hidup baru dalam kehidupan masyarakat dunia. Salah satunya adalah penggunaan media sosial. Media sosial adalah suatu media elektronik dimana para partisipannya dapat membuat, mempublikasi, mengontrol, mengkritik, menilai, dan berinteraksi dalam konten online yang memungkinkan terbentuknya berbagai interaksi seperti mengikuti (following), mengirim atau membagikan post (sharing), menyukai (liking), dan lain sebagainya.
Penelitian ini dilakukan untuk menganalisis pengaruh interaksi di media sosial terhadap keterikatan emosi (emotional attachment), kualitas hubungan dengan brand (brand relationship quality), serta word of mouth (WOM) dengan studi kasus pada Musisi Indie dalam negeri Indonesia, yaitu musisi berjalur independen atau non-labeled yang secara mandiri menggunakan sumber daya pribadi mulai dari produksi hingga distribusi dan pemasaran musiknya, serta memanfaatkan media sosial sebagai branding tools mereka.
Desain penelitian ini merupakan penelitian konklusif-deskriptif. Responden dari penelitian ini adalah orang-orang yang menyukai karya-karya musik Musisi Indie dalam negeri, mengunjungi official account Musisi Indie favorit mereka minimal satu kali dalam waktu sebulan terakhir. Dengan menggunakan metode judgemental sampling dan snowball sampling, sebanyak 205 responden berhasil didapatkan melalui penyebaran kuesioner secara online, dengan metode pengolahan data dilakukan menggunakan Structural Equation Modeling (SEM).
Hasil penelitian ini menunjukkan bahwa interaksi di media sosial di official account Musisi Indie dalam negeri mempengaruhi emotional attachment, emotional attachment mempengaruhi brand relationship quality, emotional attachment mempengaruhi word of mouth, serta brand relationship quality mempengaruhi word of mouth. Sedangkan, interaksi di media sosial tersebut tidak mempengaruhi brand relationship quality.
The reapid growth of internet creates many new trends and lifestyle changes in worldwide society. One of them is social media usage. Social media is an electronic where participants can produce, publish, control, critique, rank, and interact with online content which allow the creation of any interaction such as following, sharing, liking, and so on.
This study was conducted to analyze the effect of social media interaction on emotional attachment, brand relationship quality, and word of mouth with case study of Local Indie musicians in Indonesia, who are independent or nonlabeled musician, using their own resources of fund and tools since the process of music production until distribution and marketing of their music, and also using social media as their branding tools.
Design of this research is a conclusivedescriptive research. The respondents are the fans of Local Indie musicians and visit the official account of their favorite Local Indie musicians at least once in the last one month. The researcher used judgemental and snowball as sampling method and got 205 respondents from online questionnaire, by using Structural Equation Modeling (SEM) for processing the data.
The result shows that social media interaction on official accounts of Local Indie musicians has effect on emotional attachment, emotional attachment has effect on brand relationship quality, emotional attachment has effect on word of mouth, and brand relationship quality has effect on word of mouth. But, social media interaction has no effect on brand relationship quality."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
S64539
UI - Skripsi Membership  Universitas Indonesia Library
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Yulia Rahmadini
Pengaruh social media terhadap emosi brand relationship quality dan word of mouth (WOM) pada penonton konser di Indonesia = The influence of social media towards emotions brand relationship quality and word of mouth WOM on concert s attendances in Indonesia / Yulia Rahmadini
"Social media mengalami perkembangan yang signifikan dari tahun ke tahun. Di Indonesia, sebanyak 72% pengguna internet menggunakan internet dengan alasan untuk mengakses sarana komunikasi dan penggunaan social media merupakan kegiatan utamanya. Hal ini mengindikasikan bahwa social media merupakan media komunikasi dan promosi yang tepat bagi brand. Industri musik merupakan salah satu bisnis yang memanfaatkan social media sebagai media komunikasi sekaligus promosi khususnya konser musik. Penelitian ini bertujuan untuk mengetahui pengaruh positif dan signifikan dari social media terhadap emosi dan brand relationship quality, serta hubungan kedua variabel tersebut terhadap word of mouth (WOM) pada penonton konser. Penelitian ini menggunakan desain penelitian deskriptif yang dilakukan satu kali dalam satu periode. Responden penelitian ini berjumlah 160 orang penonton konser dengan terakhir menonton konser adalah 1 tahun terakhir. Model penelitian dengan lima hipotesis ini diuji menggunakan Structural Equation Modelling (SEM). Hasil penelitian ini menunjukkan bahwa interaksi social media dapat menimbulkan emotional attachment. Emotional attachment yang dirasakan penonton konser akan berpengaruh postif dan signifikan terhadap brand relationship quality dan menciptakan word of mouth pada penonton konser.
Social medias have been developing significantly from year to year. In Indonesia, 72% of the internet users use the internet to access social medias. This indicates that social medias are effective brand communication and promotion tools. Music is one of the business industry which utilizes social medias as communication and promotion tools, especially related to music concerts. The purpose of this study is to identify the impacts and relationship of social medias towards emotional attachment and brand relationship quality, then both of them towards word of mouth (WOM) on concert?s attendances. This research uses descriptive design research conducted in one period (cross sectional design). Respondents of this study are 160 persons who attended concerts in the last year. The five-hypotheses research model in this study is tested using the Structural Equation Modeling (SEM). This research shows that social media interaction may result in emotional attachment. Emotional attachment felt by concert attendants may influence positively and significantly to brand relationship quality and creates word of mouth among the concert attendants."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
S-Pdf
UI - Skripsi Membership  Universitas Indonesia Library
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Vania Olivia
The analysis of interactions among brand equity dimensions in the festival context: Jazz goes to campus 2016 and Java jazz festival 2017 = Analisis interaksi antara dimensi ekuitas merek dalam konteks festival: Jazz goes to campus 2016 dan Java jazz festival 2017
"Perkembangan dunia ekonomi dan bisnis sekarang mengalami pergeseran paradigma, mulai dari ekonomi berbasis sumber daya hingga ekonomi berbasis pengetahuan. Akibatnya, salah satu dari sekian banyak industri yang berpotensi untuk dapat dikembangkan dan dapat berkontribusi terhadap perekonomian Indonesia adalah sektor industri kreatif. Penelitian ini bertujuan untuk mengembangkan kerangka konseptual ekuitas merek berbasis pengunjung dalam konteks festival.
Secara khusus, penelitian ini menguji praktik perilaku pengunjung festival berdasarkan hubungan antara dimensi ekuitas merek brand awareness, brand image, brand quality, perceived value dan brand loyalty dengan objek penelitian festival musik jazz tertua di Indonesia Jazz Goes to Campus dan Festival musik jazz terbesar di Indonesia Java Jazz Festival.
Hasilnya diuji dengan menggunakan structural equation model SEM dengan bantuan software LISREL 8.51. Temuan dari hasil penelitian menunjukkan bahwa terdapat interaksi antara dimensi ekuitas merek kecuali interaksi antara brand awareness terhadap perceived value, brand image terhadap brand quality dan brand quality terhadap perceived value.
The world's development of economic and business is now experiencing a paradigm shift, from resource based economy into a knowledge based economy. As a result, one of numerous industries that have the potential to be able to develop and can contribute to the Indonesia's economy is the creative industry sector. This research aims to develop a conceptual framework of visitor based brand equity in the festival context.
Specifically, this study examines festival visitors behavioral practices based on the relationships among the brand equity dimensions brand awareness, brand image, brand quality, perceived value and brand loyalty with the research object of Indonesia's oldest jazz music festival Jazz Goes to Campus and Indonesia's biggest jazz music festival Java Jazz Festival.
The results are tested using structural equation modelling with the help of LISREL 8.51 software. Findings from the result showed that there is interactions among brand equity dimensions except for interaction between brand awareness to perceived value, brand image to brand quality and brand quality to perceived value."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
S69203
UI - Skripsi Membership  Universitas Indonesia Library
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Chintya Ayu Februarini
Pengaruh sponsorship terhadap brand awareness Djarum Super Mild: studi pada event Jakarta International Java Jazz Festival 2012 = The effect of sponsorship towards Djarum Super Mild?s brand awareness: study on the Jakarta International Java Jazz Festival event
"Sponsorship telah memperlihatkan pertumbuhan yang luar biasa dan telah menjadi komunikasi pemasaran yang populer untuk meningkatkan kesadaran merek (brand awareness). Tujuan dari penelitian ini adalah untuk menganalisis bagaimana sponsorship mempengaruhi kesadaran merek sponsor. Penelitian ini menggunakan pendekatan kuantitatif dan melibatkan 100 pengunjung Jakarta International Djarum Super Mild Java Jazz Festival 2012 sebagai sampel yang dikumpulkan dengan teknik sampling non-probability dan snowball. Hasil menunjukkan bahwa sponsorship memiliki pengaruh yang signifikan terhadap kesadaran merek. Selanjutnya, analisis regresi berganda mengindikasikan bahwa sponsorship factors dan sponsor factors memiliki pengaruh yang signifikan terhadap kesadaran merek.
Sponsorship has seen an exceptional growth and became a popular marketing communication to increase brand awareness. The objective of this research is to analyze how sponsorship can effect brand awareness of the sponsor. This research applies quantitative approach and comprises 100 visitors of Jakarta International Djarum Super Mild Java Jazz Festival 2012 as the samples that collected by non-probability and snowball sampling. The results suggest that sponsorship has a significant effect towards brand awareness. Futher, multiple regression analysis also indicates that sponsorship factors and sponsor factors have a significant effect towards brand awareness."
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012
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UI - Skripsi Open  Universitas Indonesia Library
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Hutagalung, Mangara Paul A.
Analisis peran sponsorship exposure dan activity involvement dalam pengaruh sponsorship terhadap brand image : studi kasus Clear terhadap Java Jazz festival 2014 = Sponsorship effects on brand image the role of exposure and activity involvement : case study Clear sponsorship at Java Jazz festival 2014
"ABSTRACT
Penelitian ini meneliti pengaruh sponsorship dalam pembentukan brand image, peran dari lamanya seseorang datang ke sebuah event (sponsorship exposure) dan keterikatan seseorang dengan event tersebut (activity involvement) terhadap pembentukan citra sebuah merk sponsor (sponsor image). Selain itu penelitian ini melihat pengaruh langsung yang ditimbulkan dari citra sebuah event (event image), tingkat kecocokan event dengan sponsor (event-sponsor fit) dan tingkat komersialisasi sponsor dalam event (event commercialization) terhadap pembentukan citra sebuah merk sponsor (sponsor image). Penelitian ini berhasil mengumpulkan 212 responden dan menguji hubungan antara variabel yang diobservasi. Metode pengolahan data dalam penelitian ini menggunakan Hierarchical Regression. Hasil penelitian ini menunjukkan bahwa sponsorship exposure tidak mempunyai pengaruh moderasi terhadap pembentukan sponsor image, sedangkan activity involvement mempunyai efek moderasi terhadap hubungan pengaruh event-sponsor fit dengan sponsor image. Selain itu, hasil penelitian ini menunjukkan event image, event-sponsor fit dan sponsorship exposure mempunyai pengaruh langsung dalam pembentukan sponsor image.
ABSTRACT
This research aims to study the effect of sponsorship on creating brand image and the role of sponsorship exposure and activity involvement on creating brand image. This research also trying to define the direct effect that created by event image, event-sponsor fit and event commercialization on sponsor image. This research succeeded to collect 212 respondents and examine the relationship between the observed variables. Hierarchical regression is used to process data. The results of research shows that sponsorship exposure does not moderate relationship between all independent variables in creating a sponsor image, but activity involvement does have an moderation effect through the relationship between event-sponsor fit and sponsor image, but not on the other two variables.. Moreover, the results of research shows that event image, event-sponsor fit and sponsorship exposure have direct effect on sponsor image."
2014
S55573
UI - Skripsi Membership  Universitas Indonesia Library
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