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"The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but power ful techniques readers can use to really get through to people--whether they're coworkers, friends, strangers, or enemies. Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends."

"In an increasingly diverse workplace, it's more important and challenging than ever to communicate well. We must build bridges that cross our differences to connect our similarities. The Art of Connecting reveals five core principles and presents corresponding, specific strategies for overcoming communications barriers and connecting effectively with anyone, regardless of professional, generational, ethnic, cultural, or other differences."

"ABSTRAKTesis ini membahas bagaimana komunikasi dokter dalam memberikan informasi kepada pasien di Rumah Sakit Jantung dan Pembuluh Darah Harapan Kita. Dengan spesialisasi penyakit jantung dimana kondisi penyakit tersebut sangat mendekati dengan kematian, sehingga tidak hanya memiliki kemampuan secara profesionalisme, tetapi juga memiliki kemampuan komunikasi yang baik. Penelitian ini adalah penelitian kualitatif dengan paradigma postpositivistik. Melalui wawancara dan observasi terhadap seorang dokter, dapat disimpulkan bahwa dokter dalam kegiatan pelayanan medik mampu mengaplikasikan pendekatan komunikasi ?patient centered style? dengan baik. Dengan mendengarkan keluhannya dengan seksama, yang dibantu dengan memperhatikan komunikasi verbal dan non-verbal yang ada pada pasien. Dalam penelitian ini melihat hambatan komunikasi dokter dan pasien dalam memberikan informasi melalui kegiatan pelayanan medik di Rumah Sakit Jantung dan Pembuluh Darah Harapan Kita.

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ABSTRACT

With specialization of heart disease where the disease condition is very close to death, so doctors not only has the professional capacity but also have good communication skills. This research uses qualitative research methods Through in-depth interview and observasion with a doctors, it can be concluded that the doctors has establishing communications with good enough for the patient. The doctor could implemented communication approach ?patient centered style? in medical servicesses process well. Listen carefully to the complaint, which is assisted by obsrving verbal and non-verbal communication that exist. In this study also learn about barriers to communication between doctor and patient in providing information through the activities of medical service in the Hospital Cardiovascular and Blood Vessel Harapan Kita."

"Don't rock the boat. Don't make waves. Don't offend anyone. There's a palpable feeling that clouds many team meetings and keeps them from being productive: over-politeness. And while the conflict that naturally exists in most organizations hasn't gone away, it manifests itself in passive aggression, mediocrity, and a molasses-like inability to get anything done. "Nice Teams Finish Last" provides the antidote to this all too common tendency, giving managers, team leaders and members, and facilitators the practical exercises and assessment tools they need to battle 'the nice trap' and start getting results! The book helps readers encourage skills such as constructive criticism, honest communication, and the kind of conflict that drives innovation and quality. From giving clear, sharp feedback, to effectively challenging others, this book provides the eye-opening tools teams need to achieve very nice results!"

"How did an American immigrant without a college education go from Venice Beach t-shirt vendor to television's most successful producer? How did a timid pastor's son surmount a paralysing fear of public speaking to sell out Yankee Stadium, twice? How did the city of Tokyo create a PowerPoint stunning enough to win them the chance to host the Olympics? They told brilliant stories. Whether your goal is to sell, educate, fundraise or entertain, your story is your most valuable asset: 'a strategic tool with irresistible power', according to the New York Times. A well-told story hits you like a punch to the gut; it triggers the light-bulb moment, the 'aha' that illuminates the path to innovation. Radical transformation can occur in an instant, with a single sentence; The Storyteller's Secret teaches you how to craft your most powerful delivery ever. In his hugely attended Talk Like TED events, bestselling author and communications guru Carmine Gallo found, again and again, that audiences wanted to discover the keys to telling a powerful story. The Storyteller's Secret unlocks the answer in fifty lessons from visionary leaders - each of whom cites storytelling as a crucial ingredient in success. A good story can spark action and passion; it can revolutionise the way people think and spur them to chase their dreams. Isn't it time you shared yours?"