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"The positive impact of absorptive capacity (ACAP) on innovation and the positive impact of innovation on competitive advantage have been proven in different research contexts. However, current knowledge on organizational culture that affects ACAP, innovation and competitive advantage as a whole, remains unclear. This article proposes a model to examine how organizational culture (developmental culture and rational culture) affects ACAP, innovation and competitive advantage, directly and indirectly as well. Surveyed data (in Indonesian Banking Industry) shows that both of organizational culture have a direct impact on ACAP. Only developmental culture has a direct impact on innovation. There is no culture type affects competitive advantage directly. In this research, culture affects competitive advantage through ACAP and innovation."

"ABSTRAKPenelitian ini membahas pengaruh kewirausahaan korporasi terhadap daya saing Kantor Cabang sebagai perwakilan di industri perbankan. Untuk menjadi unggul, Kantor Cabang harus mampu mengenal dan memanfaatkan lingkungan sekitarnya. Disinilah letak peran kewirausahaan korporasi yakni untuk mengolah potensi bisnis yang dimulai dari hanya sekedar informasi. Sumber informasi tersebut dapat berasal dari linkungan sekitar atau sebagai hasil interaksi Kantor Cabang dengan pihak lain. Penelitian ini berupaya untuk melihat bagaimana pengaruh kapasitas serap dan modal sosial terhadap kewirausahaan korporasi yang mendukung terjadinya keunggulan daya saing. Penelitian dilakukan terhadap Kepala Cabang PT Bank Mandiri Persero Tbk di wilayah Jakarta, Bogor, Depok, dan Tangerang. Hasil penelitian menunjukkan adanya pengaruh positif antara kapasitas serap terhadap kewirausahaan korporasi, bahkan secara langsung mempengaruhi keunggulan kompetitif itu sendiri. Modal sosial juga berpengaruh secara positif terhadap kewirausahaan korporasi.

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ABSTRACTThis study discusses the effect of corporate entrepreneurship on the competitiveness of branch office as a representative in the banking industry. To excel, Branch Office should be able to recognize and take advantage of the surrounding environment. Therein lies the role of corporate entrepreneurship to cultivate business potential starting from just information. Sources of information may come from surrounding environments or as a result of interaction with the branch office another party. This study attempted to see how they affect the absorptive capacity and social capital to entrepreneurial corporations that contribute to competitive advantage. Research carried out on the branch head PT Bank Mandiri Persero Tbk at Jakarta, Bogor, Depok, dan Tangerang. The results show the positive influence of the absorption capacity of the corporate entrepreneurship, and even directly affect the competitive advantage in itself. Social capital also affect positively on corporate entrepreneurship. "

"The present study examines existence of service recovery paradox in Indian banking industry. Thestudy is taken up in the tri-city of Chandigarh, Panchkula and Mohali. The respondents are categorizedinto failure and no-failure groups on the basis of their service experience. Failure group constitutesthose respondents who have experienced service recovery, and has been further divided intofive sub-groups ranging from service recovery++ (service recovery better than expected) to servicerecovery- - (service recovery worse than expected). Service recovery paradox is examined by comparingservice recovery++ group with no-failure group. The study shows evidence for existence ofservice recovery paradox in relation to satisfaction. It has been concluded that for service recoveryparadox to exist, recovery effort has to be exceptionally good and much better than expectationlevel of the customer. The study suggests that service managers should take service failure as anopportunity to appease customers by providing a much better than expected recovery experience.However, organizations should not plan to create service failure situations because if they falter onimparting the recovery, customer satisfaction may be influenced negatively."

"The present study deals with affect of adoption pattern of the ATMs by banks on its characteristics.With the exploration of various characteristics of the banks like Size, Profitability, Efficiency, Cost ofOperations, Asset quality and Credit risk, Financing Pattern, Diversification and Age etc.; the studyhas tried to differentiate between the early and late adopter category of the banks regarding ATMcards. The banks have been categorized into early and late adopters on the basis of their adoptionperiod. For this purpose, 50 scheduled commercial banks consisting of 27 Public Sector Banks and23 Private Sector Banks have been taken as sample to investigate the various aspects of and earlyadopter banks in comparison to late adopter banks. The time period of the study is 20 years i.e.from 1991 to 2010. It can be concluded that the initiators and first movers take advantage overthe late adopters and laggards. They have found to perform better in terms of various parameters.Overall, the early adopter banks are larger in size, more diversified, having lesser branches, moremarket share and wide ATM network as compared to late adopter ones. Thus, the empirical resultsevidently reveal that the both the groups have their own different characteristics."

"Conflict can be functional or dysfunctional to the organization?s performance. This study focused on the relationship between conflict approaches implemented by the project manager based on project team member?s perception on the effectiveness of the project manager in managing project?sconflict. Questionnaires were modified from Barker et al. (1988) to measure conflict managementapproaches and outcomes of managing project conflict. Data were gathered from 57respondents who worked in the Engineering, Procurement, and Construction (EPC) contractorsserving the upstream sector of the Oil and Gas industry in Indonesia. By using Pearson correlation,result of this study indicated that project managers were perceived to be effective in managingproject conflict when implementing cooperative and confirmative approaches, but ineffectivewhen combining competitive and avoidance approaches. Further research should investigate correlationbetween cultural dimensions with conflict approaches and outcomes of managing conflict."

"Penelitian ini menganalisis tentang tingkat persaingan sistem perbankan di Indonesia dengan menggunakan pendekatan New Empirical Industrial Organization. Dalam mengukur tingkat persaingan sistem perbankan Indonesia penulis menggunakan Boone Indicator dan Model Panzar-Rosse. Sebagai robustness test penulis juga mengestimasi tingkat persaingan sistem perbankan Indonesia menggunakan Lerner Index. Data yang digunakan dalam penelitian ini adalah 109 bank umum dengan periode pengamatan tahun 2006-2011. Hasil penelitian ini menunjukkan bahwa persaingan yang terjadi pada sistem perbankan Indonesia adalah persaingan monopolistik.

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This study analyzes the level of competition in the Indonesian banking system by using the New Empirical Industrial Organization approach. Boone Indicator and Panzar-Rosse Model employed to estimate level of competition in Indonesian banking system. As a robustness test, authors also estimate the Indonesian banking system competition using Lerner Index. The data used in this study is a 109 commercial bank with the observation period from 2006-2011. The results of this study show that the Indonesian banking system is in the monopolistic competition."