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"The use of post-purchase online consumer review in hotel attributes study was still scarce inthe literature. Arguably, post purchase online review data would gain more accurate attributes thatconsumers actually consider in their purchase decision. This study aims to extract attributes from twosamples of five-star hotel reviews (Jakarta and Singapore) with text mining methodology. In addition,this study also aims to describe positioning of five-star hotels in Jakarta and Singapore based onthe extracted attributes using Correspondence Analysis. This study finds that reviewers of five starhotels in both cities mentioned similar attributes such as service, staff, club, location, pool and food.Attributes derived from text mining seem to be viable input to build fairly accurate positioning mapof hotels. This study has demonstrated the viability of online review as a source of data for hotelattribute and positioning studies."

"Penelitian ini adalah mengenai inovasi layanan permohonan Penerbitanpaspor melalui website pada Kantor Imigrasi Kelas I Khusus Jakarta Barat. Dalampenelitian ini juga dianalisis alasan dan faktor yang melandasi mengapa inovasilayanan permohonan Penerbitan paspor melalui website kurang terdifusikansecara maksimal.Penelitian ini menggunakan metode kuantitatif di mana akan berusahauntuk menggambarkan fakta-fakta mengenai proses komunikasi yang dilakukanuntuk menyebarkan inovasi layanan permohonan penerbitan paspor melaluiwebsite, menjelaskan keadaan dari objek penelitian, dan membuktikan teori difusiinovasi yang dikemukakan oleh Rogers dengan mendapatkan sebagian besar datadari responden. Pisau bedah yang digunakan dalam penelitian ini adalah denganmenggunakan empat dimensi difusi inovasi yang dikemukakan oleh Rogers, yaituinovasi, saluran komunikasi, jangka waktu, dan sistem sosial. Sampel dalampenelitian ini adalah responden yang telah menggunakan inovasi layananpermohonan penerbitan paspor melalui website. Informan dalam penelitian iniadalah para pejabat yang terkait dengan masalah Penerbitan paspor di KantorImigrasi Kelas I Khusus Jakarta Barat. Pengumpulan data dalam penelitian inidilakukan dengan menggunakan kuesioner dan wawancara mendalam.Dari hasil penelitian ini dapat disimpulkan bahwa: 1) Mayoritas respondenmemberikan pendapat bahwa inovasi layanan permohonan penerbitan paspormelalui website mempunyai keuntungan yang relatif tinggi, dengan tingkatkompatibilitas, triabilitas, obserabilitas yang tinggi dan tingkat kompleksitas yangrendah. 2) Akan tetapi layanan ini kurang terdifusikan secara maksimal karenaKantor Imigrasi Jakarta Barat belum melaksanakan promosi baik itu melaluimedia massa maupun media interpersonal secara maksimal. 3) kendala utamayang dihadapi dalam masalah ini adalah rendahnya komitmen dari KantorImigrasi Jakarta Barat untuk melakukan sosialisasi tentang inovasi, belum adanyaanggaran untuk melakukan sosialisasi, dan masih kentalnya unsur birokrasi yanghierarkis dalam melakukan pelayanan publik.Hasil penelitian menyarankan bahwa Kantor Imigrasi Jakarta Barat perluuntuk lebih menggencarkan usaha promosi inovasi kepada masyarakat, perluditingkatkan kesadaran dan komitmen agen pembaharu untuk lebihmenyebarluaskan inovasi dan perlu adanya suatu langkah untuk memasukkansemangat kompetisi dalam menjalankan birokrasi demi mewujudkan pelayananprima kepada masyarakat.

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The research is about analyzing respondent’s opinion on the innovation of

passport application using website in Immigration Office Class I West Jakarta.

The research also analyses the reasons as well as factors underlying the fact that

service innovation an passport application through website is less diffused

exellently.

The research adopts quantitative method as it is regarded suitable for the

research where it enables the researcher to illustrate the facts dealing with

communication process carried out to diffuse service innovation on paspport

aplication through website, describe the condition of the research object and

prove Rogers’s Theory of diffusion of innovation by gaining most of the data

from the respondents. The research uses four elements of Rogers’s Diffusion of

Innovation Theory, which are innovation, communication channel, time, and

social system. However, in the element of social system, the researcher focuses

more on adopter characteristic and change agents. Sample of this research are

people who have used service innovation on passport application through website.

The informants involved in the research are officials who are related to passport

issuance matters in the Immigration Office Class I West Jakarta. Data collection is

conducted by distributing questionnaire and conducting in depth interview.

The research results conclude that: 1) the majority of the respondents said

that service innovation on paspport application through website processes high

relative profit, with high level of compatibility, triability, and observability and

low level of complexity. They also stated that the service innovation offers

positive values and profit in terms of passport application voiewed from the quick

annual decision making process. 2) Nonetheless, the service is less diffused

excellently due to the lack of promotion performed by West Jakarta Immigration

Office, neither in mass media nor interpersonal media, optimally. In addition, it

only relied on information board as a media to deliver information on innovation.

3) Main obstacles faced in this case are the low level of commitment from West

Jakarta Immigration Office to conduct socialization on innovation, the absence of

budget to conduct socialization, and the stong hierarchical bureaucratic element in

the implementation of public service.

The research resuts suggest that Immigration Office Class I West Jakarta

needs to promote the service innovation unceasingly to the society, increase the

awareness and commitment of reformer agents in order to diffuse innovation, and

create a step to insert spirit of competition in implementing bureaucracy to

achieve service quality to the society."

"Pengukuran tingkat kematangan implementasi scrum dunia pengembangan perangkat lunak memerlukan survei berbasis scrum maturity model. Namun demikian, terdapat keterbatasan waktu dalam membuat survei secara berulang di setiap awal bulan untuk mengevaluasi proses tersebut. Hambatan tersebut mendorong dibuatnya sebuah aplikasi bernama Scrum Maturity Tool (SMT) yang berbasis web untuk mengukur tingkat kematangan scrum. Aplikasi SMT dikembangkan menggunakan metode waterfall karena seluruh kebutuhan sistem sudah matang dari awal sehingga meminimalisir adanya perubahan kebutuhan pada aplikasi. Aplikasi yang dikembangkan akan memiliki manfaat untuk mempersingkat waktu anggota scrum dalam pembuatan, pengisian, dan pengolahan data survei pada setiap sprint retrospective. Pada evaluasi fungsionalitas aplikasi, semua skenario usability testing yang dilakukan oleh developer dan product manager perusahaan XYZ serta user acceptance testing berhasil dilalui dengan sukses. Nilai dari System Usability Scale (SUS) masuk dalam kategori good dengan skor B. Performa dari aplikasi SMT juga dapat dikatakan sangat baik dari segi response time dan aksesibilitas pengguna yang diukur menggunakan Locust untuk backend dan Google Lighthouse untuk frontend.

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Measuring the maturity level of scrum implementation in the world of software development requires a survey based on the scrum maturity model. However, there is a time limit for conducting repeated surveys at the beginning of each month to evaluate the process. These obstacles prompted the creation of a web-based application called the Scrum Maturity Tool (SMT) to measure the level of scrum maturity. The SMT application was developed using the waterfall method because all system requirements have been prepared from the start so as to minimize any changes in application requirements. The developed application will have the benefit of shortening Scrum members' time in creating, filling in, and processing monitoring data at each sprint retrospective. In the evaluation of application functionality, all scenario usability tests conducted by XYZ company developers and product managers as well as user acceptance tests were passed successfully. The value of the System Usability Scale (SUS) is in a good category with a score of B. The performance of the SMT application can also be said to be very good in terms of response time and user accessibility as measured using Locust for the backend and Google Lighthouse for the front end."

"Inovasi Aplikasi C-Access disebut sebagai inovasi layanan karena merupakan bentuk modifikasi dari gagasan sebelumnya, yaitu KRL Access. Penelitian ini menjelaskan hubungan antara karakteristik inovasi dengan keputusan adopsi inovasi layanan Aplikasi C-Access oleh pengguna KRL Jabodetabek. Penelitian ini adalah penelitian bivariat dengan menggunakan dua variabel yang terdapat dalam teori difusi inovasi oleh Rogers (2003), yaitu variabel karakteristik inovasi dan keputusan adopsi inovasi. Variabel karakteristik inovasi terbagi menjadi empat dimensi, yaitu relative advantage, compatibility, complexity, dan observability. Lalu variabel keputusan adopsi inovasi terbagi menjadi empat dimensi, yaitu continued adoption, later adoption, replacement discontinuance, dan disenchantment discontinuance. Penelitian ini menggunakan teknik pengumpulan data mixed methods, yaitu dengan memperoleh data kuantitatif dan kualitatif melalui survei dan wawancara. Survei dilakukan secara daring melalui platform Survey Monkey dengan menghasilkan sebanyak 103 responden. Selain itu, dilakukan juga wawancara dengan Tim Humas PT KCI. Hasil penelitian menunjukkan bahwa karakteristik inovasi berhubungan dengan keputusan adopsi inovasi layanan Aplikasi C-Access oleh pengguna KRL Jabodetabek, dengan tingkat kekuatan hubungannya adalah moderat (sedang). Kemudian, arah hubungan antara kedua variabel adalah positif atau searah. Hasil ini diperoleh melalui uji korelasi Somers’d. Penelitian ini juga menemukan novelty (kebaruan) yaitu dimensi baru dalam keputusan adopsi inovasi yang disebut sebagai discontinuance lainnya. Penelitian di masa depan disarankan untuk mengembangkan penemuan tersebut lebih lanjut.

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The C-Access Application Innovation is referred to as a service innovation because it is a modified form of the previous idea, namely KRL Access. This study describes the relationship between the characteristics of innovation and the decision to adopt the C-Access Application service innovation by Jabodetabek KRL users. This research is a bivariate study using two variables contained in the theory of innovation diffusion by Rogers (2003), namely the variable characteristics of innovation and innovation adoption decisions. The innovation characteristics variable is divided into four dimensions, namely relative advantage, compatibility, complexity, and observability. Then the innovation adoption decision variable is divided into four dimensions, namely continued adoption, later adoption, replacement discontinuance, and disenchantment discontinuance. This study uses mixed methods data collection techniques, namely by obtaining quantitative and qualitative data through surveys and interviews. The survey was conducted online through the Survey Monkey platform by producing 103 respondents. In addition, an interview was also conducted with the PT KCI Public Relations Team. The results show that the characteristics of innovation are related to the decision to adopt the C-Access Application service innovation by Jabodetabek KRL users, with a moderate level of relationship strength. Then, the direction of the relationship between the two variables is positive or unidirectional. These results were obtained through the Somers'd correlation test. This study also found novelty, which is a new dimension in innovation adoption decisions which is referred to as other discontinuance. Future research is suggested to further develop the findings."