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"Unlocks the secret to good communication and provides a guide for teaching others to listen.Listening Skills Training details the elements of effective listening and provides structured workshops tailored to your organizations communications needs. Increase learner awareness, attentiveness, and empathizing capacity, and facilitate better communication throughout your entire organization."

"Listening may be one of the most under-rated skills in the world of business. Most people assume they already know how to listen because the mechanics seem so simple: One individual speaks, and another individual hears and responds. But listening is far more complex than simply hearing. It involves hearing, seeing, comprehending, and interpreting communication. Effective listening requires applying good listening skills. To help you achieve greater productivity, excellence, solid relationships, collaboration, sharing, and innovation, this Infoline provides a solid understanding of the basic principles of effective listening including a four-step listening model, 25 tips to be a better listener, and an overview of the listening habits of effective leaders."

"Summary: "Communication Skills Training offers all the resources and tools needed to design engaging and highly effective training to help people develop the communication skills that drive performance. The innovative half-day, full-day, and two-day workshop programs can be tailored to your organization's business needs. Developed by seasoned practitioner of communication training Maureen Orey, this complete workshop guide delivers basic design, facilitation, and evaluation advice with a focus on quick, easy-to-use programs"--Back cover. "

"A comprehensive training program for improving interpersonal relationships, teaching negotiation skills, resolving conflict, and strengthening assertiveness. Communication Skills Training provides complete communication skills training in one comprehensive resource. Use this step-by-step guide to enhance individual interpersonal communication abilities while improving communication and collaboration throughout your organization."

"Boost trainee confidence and grow expert negotiators with this step-by-step program.Anyone can learn how to negotiate with proper training. Negotiation Skills Training offers a unique five-step process and practical exercises to help learners present clear and convincing arguments to develop and improve the vital skill of negotiation."

"Improving job performance through training often requires employees "

"Teach SMEs how to train their peers with customizable training focused on facilitation best-practices and pre-designed events.As more subject matter experts find themselves in the role of facilitator, there is increasing demand to prepare and support these SMEs. Facilitation Skills Training provides an overview of the facilitators role, a step-by-step guide for facilitation, and an array of facilitation tips, tools, and techniques."

"Hone the basic management skills of your up-and-coming leaders before they are placed in high-pressure management positions.Manager Skills Training will help you identify potential managers and expand upon their current skills to be more effective leaders. This title addresses basic leadership skills, coaching, motivation techniques, performance appraisals, effective presentation, meeting delivery, and much more."

"Effective presentations are a core business competency; yet many managers, team leaders, and other key organizational decision makers lack these skills. Presentation Skills Training allows you to design training to transform individuals from all levels of your organization into expert presenters."