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"For some, a job is just a way to pay the bills. For others -- those whose careers fit their passions and personalities -- it is a source of great satisfaction and success. Career Match is designed to help people discover their ideal work."

"A revision of the bestselling guide to finding greater career satisfaction and success through Personality Type. A classic in the genre, DO WHAT YOU ARE has helped hundreds of thousands of people find truly satisfying work. Since the last edition, much has changed in the world of work, including the great recession and the explosion of technology. What hasn't changed is the power and usefulness of Personality Type to help people find greater career success. The fifth edition introduces updated sections and new insights on the modern workforce, technology, Baby Boomers seeking post-work fulfillment, online resources, job listings, and much more. Using workbook exercises and real-life examples to highlight the strengths and pitfalls of all 16 personality types, DO WHAT YOU ARE shows you step-by-step how to utilize your unique strengths to customise your job search, get the most out of your current career, obtain leadership positions, and achieve the best results in the shortest period of time"

"For those who long for their "dream job," a dose of wisdom from those who've found theirs. As the longtime host of a radio show devoted to helping people find work they love, Maureen Anderson has often invited listeners in to hear firsthand accounts of people who not only relish their work, but live without regret. "The Career Clinic" is filled with intimate, revealing, inspiring stories of career transitions that led to fulfillment, meaning, and peace... and offers suggestions for how others can make them too. Readers will learn how to find their place in the world, have fun, and say, "Yes!" to what truly makes them happy."

"Do employees hate their managers? Many do, says this research-based book, which describes 30 reasons for employee attitudes ranging from indifference to outright hatred of management. Among the reasons, these employees say: they are not treated like adults, with respect for their contributions; managers don't listen to them; senior managers are incompetent and run the company poorly; their pay isn't linked to their job performance and often it's unfair; they lack sufficient resources and training to do their jobs well; they don't trust information they receive from management; they get insufficient feedback on their work performance; they have such heavy workloads and inflexible schedules that they can't find a good balance of work and personal life.The author offers solutions, not just a litany of problems. He also describes some of the underlying psychological reasons for employee discontent (for example, equity theory, which explains why people react as they do to perceived unfairness). The material is based on Katcher's proprietary research in 65 organizations and surveys of more than 50,000 employees. It also includes many stories/examples."

"Summary:In the tradition of Steven Covey's 7 Habits, a leading expert's guide to the most effective strategies for assessing and controlling online behavior at home and on the job"

"Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this book takes a novel approach by rooting out the real reasons employees aren't delivering the service they should. The results can be both surprising and illuminating, such as: company culture doesn't always support service excellence; over-emphasis on cost reduction often increases the cost of service; employees are torn between doing the right thing for the customer and following policy; poor products and services can make helping the customer nearly impossible; and, employees' interests often don't align with company goals. Once core problems are identified, the book offers corrective solutions, including redirecting coaching efforts, revisiting policies and procedures, clarifying roles and responsibilities, and more. Filled with inside stories from well-known organizations and the latest scientific research, "Service Failure" helps people overcome the obstacles preventing them from doing their very best.;"