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"The authors of each chapter tell their own stories, discussing the widely varied approaches that worked in their companies and how they think about talent management. They provide insight into management's role, the impact on processes and practices, and links to business results."

"The best competitive weapon any company can have is its up-and-coming leaders. The Leadership Advantage shows companies what some exceptional organizations are doing to develop their best and brightest. Based on substantial research and featuring the results of a 2006 study conducted by Duke Corporate Education, APQC, and the Center for Creative Leadership, Robert M. Fulmer and Jared L. Bleak show how these companies: create learning opportunities for individual employees as well as the entire company, maintain a strong partnership between line managers and human resources, develop high-potential employees, evaluate success by measuring company-wide achievement, tie leadership development to business goals Featuring illuminating case studies of companies like Caterpillar, Cisco Systems, and PepsiCo that have made leadership development an integral part of their business strategy, The Leadership Advantage will ensure that today's businesses have the tools to help their most p+ romising talent reach their greatest potential and to create a company-wide culture of excellence."

"[This Minibook is a brief guide for Green Belt during a Lean Six Sigma project management or for Kaizen Leader during a process improvement activity. Through both its theoretical concepts and practical examples it is a pocket book for a quick consultancy. Authors idea comes from companies needs in order to analyze information useful to know in depth different kind of processes. The set of Six Sigma tools are explained through Minitab 16, the last release of the most widely used statistical software. , This Minibook is a brief guide for Green Belt during a Lean Six Sigma project management or for Kaizen Leader during a process improvement activity. Through both its theoretical concepts and practical examples it is a pocket book for a quick consultancy. Authors idea comes from companies needs in order to analyze information useful to know in depth different kind of processes. The set of Six Sigma tools are explained through Minitab 16, the last release of the most widely used statistical software. ]"

"Proven techniques for improving software and process quality with Six SigmaThis practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement.The success stories reveal how: Motorola minimized business risk before changing business-critical applications TCS improved fraud detection for a global bank Infosys improved software development productivity for a large multinational bank IBM reduced help desk escalations and overhead activities EMC improved development productivity Motorola realized significant cost avoidance by streamlining processes and project documentation Xerox achieved high-speed product development Seagate reduced application downtime and improved availability to 99.99% Cisco successfully reinvented its Six Sigma program Convergys injected Six Sigma into the company?s DNA Thomson Reuters? Six Sigma program gathered significant momentum in a short time Six Sigma was successfully applied in many other projects for defect reduction, cycle time reduction, productivity improvement, and more"-- Provided by publisher."To date, there have been very few resources that demonstrate how Six Sigma is applicable to the IT industry. Six Sigma Software Quality Improvement bridges that gap by showing Six Sigma in action, with compelling success stories from today?s leading IT companies, including Motorola, Honeywell, GE, and American Express. It offers a true roadmap for software quality improvement from those who have been in the trenches and have won the battles handily. IT companies continue to be challenged in overcoming intractable software quality problems and operational complexity while also trying to deliver software as per the agreed scope, schedule, and budget. Six Sigma Software Quality Improvement illustrates how successful IT companies employ Six Sigma to improve their processes using DMAIC (Define, Measure, Analyze, Improve, Control) and DMADV (Define, Measure, Analyze, Design, Verify) and identify and eliminate waste from their processes using Lean Six Sigma. The book also reveals how companies develop new, robust products using Design for Six Sigma (DFSS) concepts."

"You lead across a multicultural terrain : why CQ? -- You need a map for the journey : Contents : CQ overview -- Whet your appetite : CQ drive (step 1) -- Study the topography : CQ knowledge (step 2a) -- Dig beneath the terrain : CQ knowledge (step 2b) -- Turn off the cruise control : CQ strategy (step 3) -- Run, walk or jog : CQ action (step 4) -- See the journey ahead : proof and consequences of CQ -- Recruit travel companions : developing CQ in your team."